1 to 25 of 37 Service Design Jobs in the South East

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs … to commercial models. The Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers. This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes. In some instances, the Services Architect will remain engaged during and … post the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of company products. Designs the Managed Service offering More ❯

contact us for more details! We don't just build technology. We build hope. Elekta is looking for a Lead level UX Researcher/Designer to join our global Design organisation and help us to lead the user experience and design strategy with user insights. Elekta's products enable the treatment of cancers with radiation therapy. Improving the … design and user experience of our products enhances the life and work of patients, oncologists and other healthcare professionals around the globe. The position will be based in either our Crawly, UK office or in our Helsinki, Finland Office. Design at Elekta At Elekta, UX Research synthesizes insights from aclinical team of physicians, radiation therapists, dosimetrists and physicists … and feeds these insights into product development, to ensure the clinical team can provide the best care for cancer patients. As a member of our multidisciplinary global design team, consisting of 26 professionals from the UK, US, Finland, and China, you will collaborate with experts in Industrial Design, UX Design, UX Research, and UX Development to create More ❯

Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member … of the programme/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as … liaising with other areas of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. Objectives: Lead Service Design and Transition activities across IT projects and programmes, as directed; Produce Service Design More ❯

CLEARANCE TO BE CONSIDERED*** JOB DESCRIPTION: The SAP Procurement & Supply Chain Architect Contractor is a crucial role in the SAP (Neptune) organization, and is accountable for the solution/service design, configuration and support services of the SAP Procurement & Supply Chain modules, systems, solutions, and integration. The SAP P&SC Architect also responsible for the line management of … Working closely with the Head of SAP, SAP Project Managers, and the Business Process Leads/Owners to ensure delivery of the Neptune (SAP) Programme, Projects/Changes and Service to our customers. KEY RESPONSIBILITES: Proven Architect experience of design, configuration, of SAP P&SC area, including Materials Mgt, Supply Chain Planning, Production Planning, Warehouse Mgt, Inventory, MRP … resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres to all IT/SAP governance and processes. Member More ❯

Role: Service design consultant - Pre-sales (SC Clearance) Rate: Outside IR35 Location: Remote - ad-hoc Farnborough Duration: 3 months initially Clearance: SC or DV clearance required Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service model for a solution. This includes the development … the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for won business The Pre-Sales Service Consultant primarily is responsible for four key activities: Core competencies, knowledge, and experience · Mastery of ITILv3 or v4 preferably with certification · Extensive experience as a senior/lead Service … and present low to medium subject matters in a clear and concise manner · Ability to determine the critical success factor of delivery 1. Responding to enquirers · Confirming current support service solutions. · Assisting in sales qualification through evaluation of requirements against options. · Validating solution specification. · Identifying cost elements for delivery and support of solution. 2. Sales · Responsible for service More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners More ❯

Job Title: Senior Service Architect Location:- London, Hampshire + Remote Salary:- £75-100k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to … shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into … scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients. Consulting & Delivery Lead client workshops, audits, and transformation roadmaps. Collaborate More ❯

Job Title: Senior Service Architect Location:- Hampshire + Remote Salary:- £70-90k + Bens Overview: We're seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape … scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you'll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy * Design and define managed services for UC, AV/VC, and digital signage. * Translate customer and market needs into scalable … service models (SLAs, processes, HLDs, SOWs). * Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement * Support sales with solution design, proposals, and financial models. * Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. * Present strategies to stakeholders, including C-level clients. Consulting & Delivery * Lead client workshops, audits, and transformation roadmaps. * Collaborate across More ❯

Summary We’re looking for a rare blend of talent—a Delivery Manager who brings together the strategic mindset of a Product Manager, the empathy of a User-Centred Design (UCD) leader, and the delivery rigour of an experienced Agile practitioner in the UK government sector. You will work at the heart of multidisciplinary teams delivering complex public-facing … delivery, fast feedback loops, and lean approaches to solving problems. User-Centred & Product Thinking Act as the glue between UCD, product, and technical teams—ensuring the user voice drives service design. Translate user research insights into delivery plans, prioritising features based on user value and organisational outcomes. Align delivery goals with the product roadmap, policy direction, and GOV.UK design … relationships with senior stakeholders across government departments, policy, and operations. Translate technical and delivery language into clear, outcomes-focused communication. Manage expectations, unblock decision points, and foster alignment across service ecosystems. Delivery Governance & Reporting Own delivery governance, reporting, and risk management across multiple teams or workstreams. Prepare for and contribute to service assessments, spend approvals, and assurance boards. More ❯

direction, critique, and mentorship. · Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey. What You Bring · 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles More ❯

Role: Service design consultant Rate: Outside IR35 Location: 4 days a week onsite in Farnborough, 1 day remote. Duration: 6 months initially Clearance: DV required and Sole British national (willing to go through additional STRAP) Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service … the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for won business The Pre-Sales Service Consultant primarily is responsible for four key activities: Core competencies, knowledge, and experience Mastery of ITILv3 or v4 preferably with certification Extensive experience as a senior/lead Service … and present low to medium subject matters in a clear and concise manner Ability to determine the critical success factor of delivery 1. Responding to enquirers Confirming current support service solutions. Assisting in sales qualification through evaluation of requirements against options. Validating solution specification. Identifying cost elements for delivery and support of solution. 2. Sales Responsible for service More ❯

Head of Process & Service Design - 12 month FTC CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch … for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you … The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as theHead of Process & Service Design This role is key to shaping and delivering efficient, customer-focused processes and services that support CityFibre's ambition to become a world-class operating company. You'll lead the design More ❯

and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team This role sits within the User Centred Design team, with a current focus on the Data for London programme. The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, digital … performance analysis, content design and interaction design. These specialisms work in harmony with a shared mission to make all products and services as inclusive, accessible and user centric as possible. The Mayor of Londons Data for London Board has been established to improve the flow and usage of data to serve citizens, solve city challenges, and promote productivity - putting … to share and use data held across London to improve the city and benefit Londoners. About the role The Interaction Designer, as a senior practitioner, will lead on the design and prototyping of user interfaces that align with user needs and business requirements, creating engaging and intuitive user experiences for digital products. Your work will ensure internal and external More ❯

is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop … have an exciting opportunity for you! Role Overview: We are seeking a visionary leader to oversee and inspire a diverse team of 150 professionals dedicated to Asset Management, Field Service Engineering, Product Support, and Sale Order Management. Your leadership will be pivotal in creating a safe, integrity-driven work environment while actively participating in the personal and professional growth … of your team. Strategic Leadership & Continuous Improvement: Shape and execute strategic and capability plans to enhance Customer Service Delivery. Champion Lean Six Sigma and other operational competitiveness practices to drive efficiency and innovation. Cultivate dedicated teams to ensure outstanding Customer Satisfaction and enhanced performance. Foster the exchange of best practices and leverage synergies across Thales UK CBU's, Domains More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role + 500 - 575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Please note, this role will require successful applicants … to be based full time on site in Basingstoke. Your transferable skills and experience: Detailed knowledge of service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to More ❯

Synechron is looking for an experienced Service Designer to join their London Digital Practice. The role is instrumental in reimagining and enhancing the experience of internal users—such as auditors, audit managers, and control functions—by transforming digital audit platforms. You will collaborate with diverse teams to simplify complex workflows, improve efficiency, and build confidence in the digital audit … journey. Key Responsibilities Lead the end-to-end design of digital audit applications, ensuring a seamless user experience across all touchpoints Promote a user-centered approach and advocate for design thinking within the audit transformation initiatives Develop future-state audit processes that eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global … teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements and establish points for data capture in audit processes to support analytics, reporting, and future AI applications More ❯

Forest Job Type: Full-time, Hybrid Join a leading organisation on a journey of Digital Transformation aimed at enhancing customer experience and streamlining processes through advanced technology and modern service design. Day-to-day of the role: Lead the support, enhancement, development, and implementation of assigned applications, providing expert technical advice. Actively support our Digital Transformation programme and projects. … Collaborate closely with all ICT teams to continuously support and improve applications through proactive planned activities and reactive requests. Design and implement IT solutions to enhance system performance and security. Provide technical support and troubleshooting for IT-related 2nd and 3rd line issues. Work with stakeholders to understand their IT needs and requirements. Develop and maintain documentation for IT More ❯

Bring · 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams More ❯

looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and … operations to ensure service components are fit for purpose and align with enterprise strategy. Key Responsibilities: Define and evolve service architecture models, standards, and patterns across business-critical platforms Lead the design and specification of end-to-end service models , including SLAs, OLAs, KPIs, and support frameworks Collaborate with business stakeholders, technical architects, service managers … and delivery teams to ensure architectural alignment Support and govern transition states for new or transformed services (from design through to Day 2 operation) Provide risk and impact assessments for changes to service architecture Ensure compliance with internal governance and external regulatory standards specific to financial services ✅ Skills & Experience Required: Proven experience as a Services Architect (or similar More ❯

As a Service Designer, your primary responsibility will be to provide system design and solution expertise within a defined area of the engineered domain. Youll be working closely with multidisciplinary teams to ensure all solutions are technically sound and aligned with customer requirements. In your secondary role, youll act as an Engineering Authority, offering oversight and support across … the wider service team. You'll help ensure system-level performance meets design expectations and is fit for purpose. ROLE REQUIREMENTS Essential Demonstrate suitable professional qualifications such as CCNA/CCNP/Juniper JNCIA OR provide relevant evidence of experience in designing, delivering, testing and supporting network solutions within military and/or air traffic management domains or … equivalent organisations. Desirable Ability to work in a regulated environment, e.g. CAP 670 or Defence Standard 00-972 Design, Commissioning & Support of Air Traffic Management equipment meeting applicable standards, or other high integrity systems. Knowledge of Microwave link and/or BLoS technologies. Provision of NOC/SOC services (working within or managing) RESPONSIBILITIES Design Support the development More ❯

As a Service Designer, your primary responsibility will be to provide system design and solution expertise within a defined area of the engineered domain. Youll be working closely with multidisciplinary teams to ensure all solutions are technically sound and aligned with customer requirements. In your secondary role, youll act as an Engineering Authority, offering oversight and support across … the wider service team. You'll help ensure system-level performance meets design expectations and is fit for purpose. ROLE REQUIREMENTS Essential Demonstrate suitable professional qualifications such as CCNA/CCNP/Juniper JNCIA OR provide relevant evidence of experience in designing, delivering, testing and supporting network solutions within military and/or air traffic management domains or … equivalent organisations. Desirable Ability to work in a regulated environment, e.g. CAP 670 or Defence Standard 00-972 Design, Commissioning & Support of Air Traffic Management equipment meeting applicable standards, or other high integrity systems. Knowledge of Microwave link and/or BLoS technologies. Provision of NOC/SOC services (working within or managing) RESPONSIBILITIES Design Support the development More ❯

Methods are currently looking for an SC Cleared Service Designer on a contract basis. Client: Government department Role: Service Designer Must hold active Security Clearance 4 months initial contract Day rate: £450 - £500 INSIDE IR35 Hybrid contract - occasional travel to either London, Birmingham, Manchester, Sheffield, Leeds, Newcastle More ❯

to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing … to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities: You will be a part of a team of specialists principally delivering ServiceNow solutions to … a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution. Building client understanding of ServiceNow functionality More ❯

CLEARANCE TO BE CONSIDERED JOB DESCRIPTION: The SAP Procurement & Supply Chain Architect Contractor is a crucial role in the SAP (Neptune) organization, and is accountable for the solution/service design, configuration and support services of t... More ❯