51 to 71 of 71 Service Design Jobs in the South East

function which is aiming to deliver this. Our field sales organisation is customer focused, mobile and tech enabled. Our customer hubs and sales operations aim for excellence in customer service and reduced admin operations, as we move to a data driven culture and bring new digital technologies. Our commercial and marketing teams are striving to deliver world class commercially … with customers Determining and sharing GB commercial needs with product owners and other BPT business partners to ensure they are included in the product roadmap Collaborating with solutions and service teams to provide guidance on priorities, understanding status, removing impediments Defining a new business process to make our ways of working more efficient and customer centric Influencing the business … to a business with Big Data, bots, AI or IoT Skills/Experience we're looking for: Worked in or closely to a commercial organisation Understanding and passion for service design and customer experience Understanding of project management and agile practices Working on sales, data or change related projects and initiatives. Understanding of a mobile sales force Defining More ❯

first business and are currently seeking for a Head of Customer Experience to join their Head Office leadership team in South East England. This critical role will lead the design and execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across … and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with Sales, Ops, and Service Delivery to close customer experience gaps Drive high standards in onboarding, proactive communication, and issue resolution Establish scalable CX processes for both organic and acquired customers Deliver regular customer … in both CX strategy and delivery, with the ability to combine insight, vision, and execution Proven CX experience within Tech, MSP, or Telco environments Deep understanding of customer ecosystems, service design, and integrated IT MSP experiences Confident in conducting customer research, including interviews, surveys, usability testing, and behavioural analysis Strategic and curious mindset - comfortable navigating ambiguity and complexity More ❯

to work hands-on with the latest Microsoft technologies - as well as core network infrastructure spanning LAN/WAN, Wi-Fi, firewalls, and cloud connectivity. You’ll contribute to service design and drive automation. The ideal candidate should bring strong TCP/IP networking fundamentals, proven scripting/automation skills (PowerShell or Python), and experience delivering cloud infrastructure More ❯

to work hands-on with the latest Microsoft technologies - as well as core network infrastructure spanning LAN/WAN, Wi-Fi, firewalls, and cloud connectivity. You’ll contribute to service design and drive automation. The ideal candidate should bring strong TCP/IP networking fundamentals, proven scripting/automation skills (PowerShell or Python), and experience delivering cloud infrastructure More ❯

to work hands-on with the latest Microsoft technologies - as well as core network infrastructure spanning LAN/WAN, Wi-Fi, firewalls, and cloud connectivity. You’ll contribute to service design and drive automation. The ideal candidate should bring strong TCP/IP networking fundamentals, proven scripting/automation skills (PowerShell or Python), and experience delivering cloud infrastructure More ❯

Service Designer - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the Service Designer:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple Service Designer roles (Intermediate) to help deliver innovative digital solutions to a number of end clients in the UK (Large scale digital transformation Projects in … and will be based from home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the Service Designer roles:- 18mths+ commercial experience in a Service Designer role Public Sector including GDS experience (Government Digital standards) Lived in the UK for the last 5yrs (to get … Security Clearance) Salary for the Service Designer roles on offer is up to £55,000 dependent on experience + an excellent benefits package, Fantastic training and proper career development plans. Service Designer- UK Wide - Digital Services, UK WIDE (Remote More ❯

ll Do: As a Senior Business Analyst, you will: Engage with public sector organisations to enhance cyber security services. Model processes and systems around vulnerability management. Share insights with service owners and project teams. Identify and recommend improvements across multiple organisations. Collaborate with User Researchers and Service Designers to meet user needs. Monitor and measure service effectiveness … ability in requirements definition and management. Experience in business modelling and process improvement. A solid understanding of cyber security risks and best practises. Proficiency in agile working practises and service testing. Why Join Us? Be part of a passionate team driving digital transformation in government! Contribute to impactful projects that enhance public service delivery. Enjoy a competitive day More ❯

in unique ways. This diversity engenders a richer, more creative environment – one in which our people, clients and end-users can all benefit. Requirements We're looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients. You'll be a great listener and communicator … with an appreciation of both business and user needs, who's keen to develop their 'T-shaped' skills and is not afraid to take on new challenges User-centred design You understand user-centred design activities at all levels, from the 'big picture' through to detailed interaction, visual, content and information architecture design. You're able to understand … facilitate and communicate a vision of change from both business and user perspectives. You're experienced in mapping service experiences and defining changes to meet user and business needs. You're experienced at rapid prototyping to test, iterate and validate solution designs. You're able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate More ❯

The Met Office purpose is to help people stay safe and thrive. To achieve this, we need to understand the people we serve and their needs. The user-centred design team at the Met Office includes user researchers, interaction designers, content designers, service designers and accessibility specialists, working across different areas of the business to help solve real … in the team to provide support in gathering evidence about our users and their needs. They will be involved in activities to enable our user researchers and user-centred design team, including maintaining guidance documentation and research insights, providing support with user recruitment and testing, and advocating user-centred design across the business. Your key duties The Industrial … Placement for User Research will: provide support for user-centred design teams including user recruitment, note taking, presenting research findings, creating research reports, and maintaining guidance documentation and templates be supported to work collaboratively with teams, understanding the importance of team dynamics, collaboration and feedback be aware of the need for careful analysis of research data to produce clear More ❯

resilience, improve vulnerability management, and enhance the security of core internet services such as DNS, email and web. Role Overview As a Senior Business Analyst , you will support the design, improvement and delivery of cyber security services used across the public sector. You will work with multiple organisations to analyse complex environments, identify common issues, and recommend improvements that … enhance service performance and security. Key Responsibilities Engage with public sector organisations to understand cyber security services and challenges Model current processes, systems and data, particularly around vulnerability management Share analysis and findings with service owners and project teams Identify opportunities for improvement across processes and services Work closely with User Researchers and Service Designers to ensure … developing complex models to support solution development Ability to work across several projects simultaneously Understanding of cyber security risk and government cyber security best practices Experience working to the Service Manual and within Agile environments Background in government, public sector or charitable organisations Excellent planning, communication and organisational skills This role offers the opportunity to contribute directly to high More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy agentic AI systems that support autonomous reasoning and decision-making Collaborate with service designers, engineers, and business analysts to identify and frame AI use cases More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy agentic AI systems that support autonomous reasoning and decision-making Collaborate with service designers, engineers, and business analysts to identify and frame AI use cases More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy agentic AI systems that support autonomous reasoning and decision-making Collaborate with service designers, engineers, and business analysts to identify and frame AI use cases More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy agentic AI systems that support autonomous reasoning and decision-making Collaborate with service designers, engineers, and business analysts to identify and frame AI use cases More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales … our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. Collaborate cross More ❯

Title: Contract Service Designer -Stakeholder Experience Team Rate: 550 (Inside IR35) Length: 5 months (Hybrid, 1 day per month in Brighton) Spinks have partnered up with a client in the public sector space, looking to bring on a contract service designer to work in their Stakeholder experience team. Key Skills: Strong experience in large-scale service transformation … broad stakeholder engagement, and end-to-end journey design. Extensive experience working as a service designer Have big-picture transformation experience and be comfortable with stakeholder alignment. If you'd be interested in learning more about this role, please apply with your most up-to-date CV More ❯

Title: Contract Service Designer -Stakeholder Experience Team Rate: £550 (Inside IR35) Length: 5 months (Hybrid, 1 day per month in Brighton) Spinks have partnered up with a client in the public sector space, looking to bring on a contract service designer to work in their Stakeholder experience team. Key Skills: Strong experience in large-scale service transformation … broad stakeholder engagement, and end-to-end journey design. Extensive experience working as a service designer Have big-picture transformation experience and be comfortable with stakeholder alignment. If you'd be interested in learning more about this role, please apply with your most up-to-date CV More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN and DMN models into executable … workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer testing, and technical design discussions Contribute to their internal best-practice frameworks … Eligible (have resided in the UK for the past 5 years) and prepared to go through UK SC Security Clearance Strong experience in Java software engineering and object-oriented design Strong Spring (Boot) experience Experience with REST APIs, and microservice architectures Knowledge of Docker and Kubernetes for containerisation and orchestration Proficiency in Git, CI/CD pipelines, and automated More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN and DMN models into executable … workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer testing, and technical design discussions Contribute to their internal best-practice frameworks … Eligible (have resided in the UK for the past 5 years) and prepared to go through UK SC Security Clearance Strong experience in Java software engineering and object-oriented design Strong Spring (Boot) experience Experience with REST APIs, and microservice architectures Knowledge of Docker and Kubernetes for containerisation and orchestration Proficiency in Git, CI/CD pipelines, and automated More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN and DMN models into executable … workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer testing, and technical design discussions Contribute to their internal best-practice frameworks … Essential Eligible (have resided in the UK for the past 5 years) and prepared to go through UK SC Security Clearance Experience in Java software engineering and object-oriented design Hands-on experience implementing solutions using Camunda 7 or 8 (BPMN/DMN) Familiarity with Spring Boot, REST APIs, and microservice architectures Knowledge of Docker and Kubernetes for containerisation More ❯

is uncertain but candidates should be comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN and DMN models into executable … workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer testing, and technical design discussions Contribute to their internal best-practice frameworks … Essential Eligible (have resided in the UK for the past 5 years) and prepared to go through UK SC Security Clearance Experience in Java software engineering and object-oriented design Hands-on experience implementing solutions using Camunda 7 or 8 (BPMN/DMN) Familiarity with Spring Boot, REST APIs, and microservice architectures Knowledge of Docker and Kubernetes for containerisation More ❯