hampshire, south east england, United Kingdom Hybrid / WFH Options
Tate Recruitment
Practitioner or equivalent agile/traditional project management qualification. Proven project and people management skills. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications (Visio, Excel, Word, MS Project). Technical IT background. Familiarity with IT in a Higher Education environment. ITIL v4 More ❯
and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change More ❯
Practitioner or equivalent agile/traditional project management qualification. Proven project and people management skills. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications (Visio, Excel, Word, MS Project). Technical IT background. Familiarity with IT in a Higher Education environment. ITIL v4 More ❯
exceptional customer service. Key Responsibilities: First-line support for hardware/software issues Incident logging, triage & resolution Use of remote tools & ticketing systems (e.g., ServiceNow) Monitor alerts & escalate as needed Maintain documentation & knowledge base Requirements: 12 years IT support/service desk experience Strong knowledge of Windows 10/ More ❯
Employment Type: Permanent
Salary: Private Health Cover, Pension, 25 days holiday plus Bank Holidays,
market facing SaaS provider. ITIL V3 or V4 qualification, and professional Understanding of ITIL framework Proficiency in using service management software and tools (e.g., ServiceNow, BMS, etc.) Data driven, with the ability to create improvement programs from gathered data and measure and iterate for success. A bachelor’s degree in More ❯
Portsmouth, yorkshire and the humber, United Kingdom
Computappoint
improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills and ability More ❯
portsmouth, hampshire, south east england, United Kingdom
Computappoint
improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills and ability More ❯
agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance More ❯
VIP IT support -Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias) -Familiarity with ServiceNow or similar ticketing platforms -Prior work in demanding environments (e.g. finance, legal, luxury retail, executive support) -Strong technical knowledge of: Windows 10/11 Microsoft More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
McNally Recruitment Ltd
with diverse stakeholders. Experience in quality assurance and continuous improvement. Knowledge of Salesforce and understanding the difference between Salesforce & SaaS services . Experience with ServiceNow . Advantageous Skills: Experience within the public sector. Experience within pre-sales or business development. Current active SC clearance or previously held SC clearance. Benefits More ❯
and basic troubleshooting of API-related issues. Experience using monitoring tools to identify and report system issues. Experience working with service management platforms like ServiceNow or similar tools. More ❯
driving licence essential due to potential unsocial hours and limited public transport options. Qualifications: ITIL V3 Foundation or ITIL V4 equivalent (desirable), experience with ServiceNow (desirable). Essential Criteria Previous experience in ICT operational delivery. Proven support experience with Windows 10, smartphones, laptops, and desktops. Experience in resolving incidents, requests More ❯
driving licence essential due to potential unsocial hours and limited public transport options. Qualifications: ITIL V3 Foundation or ITIL V4 equivalent (desirable), experience with ServiceNow (desirable). Essential Criteria Previous experience in ICT operational delivery. Proven support experience with Windows 10, smartphones, laptops, and desktops. Experience in resolving incidents, requests More ❯
that deliver measurable business value. Strong understanding of ITSM tooling architecture, with specific experience in BMC Helix (or equivalent enterprise ITSM platforms such as ServiceNow), including its capabilities, integration requirements, and deployment at scale. Demonstrated ability to lead and engage cross-functional teams, acting as a senior point of reference More ❯
that deliver measurable business value. Strong understanding of ITSM tooling architecture, with specific experience in BMC Helix (or equivalent enterprise ITSM platforms such as ServiceNow), including its capabilities, integration requirements, and deployment at scale. Demonstrated ability to lead and engage cross-functional teams, acting as a senior point of reference More ❯
Mandatory Skills: ServiceNow-Development. Experience: 5-8 Years. This job involves: ServiceNow development: Responsible for delivering complex technical solutions within the ServiceNow environment, ensuring the outcomes meet business needs. ServiceNow platform support: Undertake operational activities including resolving platform-related incidents, version upgrades, housekeeping, and proactive maintenance. Peer checking: Perform peer … done. Team planning and review: Participate in team DevOps ceremonies (sprint planning, demos, reviews) providing valuable input. Essential Experience: Proven experience developing on the ServiceNow platform, specifically with ITSM and ITOM modules, designing and delivering technical solutions. Familiarity with integrating external platforms/data into ServiceNow using best practices. Experience … with programming languages such as Java, JavaScript, and Python. Preferably experienced with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent. Experience using ServiceNow Catalogue Builder and Flow Designer components. Experience working within a DevOps environment, understanding related processes and controls. Strong communication skills with the ability to engage both More ❯
london (city of london), south east england, United Kingdom
Hays
Good experience with Windows 11 Good experience of Active Directory. AV Support experience Good understanding of basic networking, TCPIP, DNS, DHCP etc. Experience with ServiceNow would be advantageous Experience with the following would be great: Office 365, SCCM, Citrix, Nexthink What you'll get in return An opportunity to work More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
delivering exceptional customer service and technical support to our clients. Knowledge & Experien ce Team Leadership experience in a technical operations environment Good knowledge of ServiceNow Strong interpersonal and communication skills – presentation, written and verbal. Technical acumen in an operations environment ITIL preference Able to communicate and collaborate at senior levels More ❯
Uxbridge, south east england, United Kingdom Hybrid / WFH Options
Signet Recruitment and Retention
end integration of SAP SuccessFactors, ensuring alignment with business goals and timelines. Collaborate with cross-functional teams to integrate HRIS, Payroll systems, Azure, and ServiceNow platforms. Provide subject matter expertise in system configuration, testing, deployment, and post-go-live support. Liaise with stakeholders to gather requirements, resolve issues, and deliver More ❯
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
implementations within SAP SCM, including 3PL integration Strong knowledge of EDI/IDOCs/XML and SAP integrations with platforms such as ITSM and ServiceNow Familiarity with S/4HANA and SAP BTP is highly desirable A collaborative mindset with the ability to work effectively with Business Process experts and More ❯
Analyst to join our Business & Systems Analysis Team within the IT Portfolio. This position involves working on a variety of strategic projects, including CRM, ServiceNow, Windows 10 upgrades, and the Student App. As a Senior Business Analyst, you will ensure that key business goals are understood and documented, working with More ❯
effectively. Eagerness to learn and acquire new technical skills with a curious mindset. Previous exposure to enterprise solutions like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to More ❯
effectively. Eagerness to learn and acquire new technical skills with a curious mindset. Previous exposure to enterprise solutions like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to More ❯
buckinghamshire, south east england, United Kingdom
Practicus
a fast-paced, dynamic environment and you'll need to manage multiple priorities simultaneously. NB... we really need some experience with SaaS (D365 NetSuite ServiceNow) solutions and related technology. Responsibilities Release Planning and Coordination Environment management Release Execution and Management If you've got the above skills and you're More ❯