1 to 25 of 80 Service Delivery Jobs in South Wales

Service Delivery Co Ordinator Description The Role The SDC will report directly into the Service Delivery Manager . The role will involve a variety of tasks but primarily focusing on Service Administration , Customer Projects , Reporting and Liaison. The SDC will manage and monitor workloads for … customer projects . They will be required to manage workloads and prioritise work across the teams in conjunction with the DBA Team Leads and Service Delivery Manager . The candidate will need strong communication skills .This role also requires the ability to troubleshoot issues and a passion for … Service Delivery and Customer Engagement . Role & Responsibilities Service Desk Administration . Provide 1st line support to customers . Help ensure an exceptional level of customer service . Fix and resolve issues and queries where possible . Review and raise monitoring alarms from customer systems via More ❯

Service Delivery Co Ordinator Description The Role The SDC will report directly into the Service Delivery Manager . The role will involve a variety of tasks but primarily focusing on Service Administration , Customer Projects , Reporting and Liaison. The SDC will manage and monitor workloads for … customer projects . They will be required to manage workloads and prioritise work across the teams in conjunction with the DBA Team Leads and Service Delivery Manager . The candidate will need strong communication skills .This role also requires the ability to troubleshoot issues and a passion for … Service Delivery and Customer Engagement . Role & Responsibilities Service Desk Administration . Provide 1st line support to customers . Help ensure an exceptional level of customer service . Fix and resolve issues and queries where possible . Review and raise monitoring alarms from customer systems via More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Job summary Are you a dynamic and experienced Delivery Manager with a desire to maximise the potential of adopting agile methodologies? Or a pro-active and experienced Project Manager with a passion for transitioning project delivery into product delivery? Are you forward thinking, looking for a new … and enjoy leading multidisciplinary teams? If so, Digital Health and Care Wales has an exciting opportunity for you. We are looking for a Lead Delivery Manager to join as part of the new Digital Delivery Team within the Operations Directorate, where you will play a pivotal role in … transitioning from traditional project delivery to a product orientated delivery operating model, that meets the evolving needs of our service providers and users. Main duties of the job The post holder will help to be accountable for leading a multidisciplinary teams as part of the Operations Directorate More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

Its primary functions are: • to provide high quality IT systems, support and maintenance across the organisation •to provide strategic advice and guidance to the service areas and their directorates •to contribute to the delivery of the Council's Digital First approach The ICT Service consists of several … functions including: •the Service Desk •Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications •ICT Services teams delivering network, server and end user computing services •Security and Compliance •Enterprise Architecture . About the job The technologies supported … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯

team.The role works closely with the Lab Medicine managers for the Biochemistry, Haematology, Blood Transfusions and Cellular Pathology labs, providing a pathology IM&T service on long term projects as well as daily support as needed. The team supports the management of new hardware and software into the labs … with NHS experience. They will need to be able to think strategically to manage the multiple complex projects that are on going for the service including the LIMS TCLe upgrade. They will also need to be able to respond to urgent queries and support the team to provide a … planning and implementing a broad range of activities and new ways of working across all labs and sites. o Support of strategic and operational service modernisation through the implementation of technology. o Manage the Pathology IM&T programmes and projects, within timeframes and with KPIs. o Support and train More ❯

Chief Executive Officer - The Insolvency Service Salary: £149,000 Location: Flexible- applicants can base themselves in a number of locations, choosing from: London (Stratford), Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle and Nottingham The Insolvency Service is looking for a Chief Executive Officer (CEO) to guide … the agency through an exciting period of transformation and growth. The Insolvency Service plays a crucial role in administering the law governing corporate failure and personal bankruptcy and they are look for a visionary leader to take them forward. About The Insolvency Service: At the Insolvency Service … the principal role is to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing, and maximising returns to creditors. The Insolvency Service provide the frameworks that deal with insolvency and the financial misconduct that sometimes accompanies or leads to it and has an outstanding reputation as More ❯

Service Support Advisor Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it! Location: Cardiff Central Contract Type … weeks with potential to extend What We're Looking For: We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support … party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. Collaborate with team members to streamline service delivery processes. Maintain accurate records of customer interactions and service requests. What You Bring to the Table: Highly compliant, with excellent communication More ❯

Role: Senior Level 2 Service Desk Engineer 📍 Location: Portishead HQ (with occasional travel to local sites) 🕘 Full-time | 37.5 hrs/week | Mon–Fri between 07:30–19:30 (rotational shifts) 💼 Permanent Role - hybrid 💰 Salary: Up to £38,000 - £40,000 Are you a passionate problem-solver who thrives … love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We’re on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation. ✨ Why You’ll Love This Role • Jumping … into action to resolve incidents and service requests with efficiency and skill • Tackling escalations from Level 1 support and providing guidance to help them grow • Delivering exceptional service with a proactive and customer-focused mindset • Playing a key part in improving service delivery and helping roll More ❯

locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous … experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: • Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale … professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. • Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed More ❯

locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous … experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: • Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale … professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. • Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

customer services, ensuring a positive experience throughout the entire tenant journey. The role also champions community resilience by embedding tenant voices in governance and service improvements, applying an asset-based approach to community work. Through strategic and operational leadership, the Head of Housing drives performance, fosters continuous improvement, and … outcomes for tenants and staff. Responsibilities: Provide strategic and operational leadership to the Housing and Communities team, driving a culture of continuous improvement and service excellence. Champion a customer-focused approach, ensuring high-quality service delivery across the entire tenant journey. Develop and monitor KPIs to improve … benchmarks. Increase tenant satisfaction and enhance communication and engagement across all services. Strengthen community development and ensure tenant voices are embedded in governance and service improvements. Oversee grant-funded projects that expand community impact and inclusivity. Manage team budgets effectively, supporting financial planning and value for money. Lead tenancy More ❯

major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and … service delivery. • Maintain accurate records and documentation of device configurations, support tickets, and inventory. • Communicate effectively with end-users to understand their needs and provide necessary support. Required qualifications to be successful in this role • Proficiency with Configuration Manager 2012 or later (SCCM). • Understanding of Active Directory (AD More ❯

locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous … experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: • Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale … professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. • Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to g... More ❯

cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations, providing support to end users, ensures adherence to policies and collaboration on IT projects. Strong emphasis on security, effective service delivery … cloud, while diagnosing and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user More ❯