10 of 10 1st Line Support Jobs in the South West

1st line Support Engineer/Customer Support Location: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office) Salary is 25k - 28k Skills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, Teamwork Were Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day/Week in Office) Poole or Bedfordshire Are you a people person with a tech-savvy edge? Do you thrive in fast-paced environments and know how to keep your cool when things get busy? If you have a strong customer service mindset, a friendly, positive … for a Customer Support Engineer/1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and resolve incidents, problems, and service requests across a suite of Customer Engagement solutionsmaking a real difference every day. This is a More ❯

Here at Bournemouth & Poole College, we are looking to recruit a 1st Line Desktop Support Apprentice on a full-time, fixed term contract . In return, you will receive a £12,718 per annum. At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform … engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College. The 1st Line Desktop Support Apprentice Role: As our 1st Line Desktop Support Apprentice, you will provide operational and technical desktop support … requests at the first point of contact, and support the Team Leader in a selection of tasks, to meet the requirements of the apprenticeship. Responsibilities as our 1st Line Desktop Support Apprentice will include: Provide support to students and staff using the IT network. Assist staff and students in the use More ❯

1st Line IT Support Engineer – Growing MSP | £24k–£27k Benefits | Dorset/Hampshire Are you a talented 1st Line IT Support Engineer looking to take the next step in your career? This is your chance to join a well-established Managed Service Provider with 30+ years in business, a loyal … ll work with a range of technologies including Microsoft 365 , Windows Server/Desktop , Mac OS , LAN/WAN networking , and managed Wi-Fi solutions . Key responsibilities: Deliver 1st Line diagnosis and resolution with high first-time fix rates Log, manage & prioritise tickets via phone, email & portal Support Microsoft 365 admin, Windows, Mac OS … networking & backups Meet SLA targets while maintaining excellent communication Keep clear documentation & contribute to the knowledge base We’re looking for: Previous 1st Line Support experience (MSP background preferred) Strong technical skills with Microsoft 365, Windows Server/Desktop Knowledge of Mac OS, virtualisation, and networking advantageous Great communicator with excellent organisational skills Full UK More ❯

of all types and size with a suite of products and services to provide a complete IT & telecoms package. Due to steady growth they are looking to recruit a 1st Line desk engineer to predominantly provide remote technical helpdesk support. Role: You will be the first point of contact for support queries and will have … tickets, escalations and follow ups. The role will involve fault diagnosis and resolution, providing remote and telephone support for client infrastructure and end-users. Key Responsibilities: •Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes •Respond appropriately to technical issues raised, through resolution or escalation •Prioritisation and management of … and maintaining strong relationships with customers through the support you deliver •Maintain concise and clear documentation via ticketing system and knowledge base Ideal skills: •Previous experience providing 1st Line Support for a Managed Service Provider preferred •Microsoft 365 support and administration including security configurations •Microsoft Windows Server and Desktop Support More ❯

1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a … We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯

First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter My client is seeking a Contract IT Analyst for an initial 3-month engagement with view of extension. The role requires full-time on-site presence in Exeter. This position is offered on a PAYE basis and falls inside IR35. Key Requirements 2+ Years of … First Line Support/Service Desk Experience Experience building PC’s and Mobile Devices is Preferred Ability to follow processes and log support tickets accurately Locality to Exeter and willingness to commit to full time onsite work Strong Communication Skills What you need to do now If you feel like this First Line …/Service Desk role is a good fit for you and would like to know more then please apply with your most up to date CV. First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter More ❯

Do you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not for profitorganisations, whose aim is to … make a positive difference? At Penelope our mission is simple: to provide great & affordable IT support for organisations making a positive difference. Were looking for a capable 1st line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new challenge. About us Were Penelope … with the very best levels of service. We have offices in Bath and London. About the role Were looking for someone who is comfortable and experienced working at a 1st/2nd line level providing desktop support to our clients and their users. We support organisations using a variety of cloud (Office More ❯

Providing 1st and 2nd line IT Support to our customers •Monitoring Customers' Infrastructure via RMM solution Role Your primary responsibilities & duties will include: Providing 1st and 2nd line IT Support to our customers Monitoring Customers Infrastructure via RMM solution Following escalation procedures to ensure Service Level Agreements are met Managing … At least 20% of your working hours will be spent training or studying. ICT (Information Communications Technician) level 3 apprenticeship standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a level 3 IT qualification Over 90% of our Apprentices move on to permanent … C/4 + (Essential) About the Employer GUIDANCE TECHNOLOGIES LTD We are Guidance Technologies your reliable and responsive IT partner Our expert team specialise in complete IT support and management to bring out the best in your business. We understand that each client is different and tailor our services by project and by person. Serving London and More ❯

are passed at both stages. Main duties of the job To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the Practice team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting … enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers. In addition to your administrative duties, you will support the practice team by providing first-line technical support to both clinical and non-clinical teams. Your responsibilities will include troubleshooting IT issues, ensuring the … date, windows user is set up, smartcards are configured and NHSmail is ready. Person Specification Experience Essential Experience or excellent knowledge of IT to be able to provide first-line support for software and hardware (i.e. printer) issues. Experience of using Microsoft Office packages Customer service experience Able to work under pressure and prioritise jobs Able More ❯

As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary. Role Customer support: Respond to client inquiries via phone … in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on … IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft More ❯