Head of Digital Operations & Infrastructure - Band 8c
- Location
- Gloucester, England, United Kingdom
governance frameworks. Service Transformation and Benefits Realisation: Demonstrated track record of leading service-led change, particularly in driving IT Service Management maturity and linking continuous service improvement outcomes (e.g., increased efficiency, improved user experience) to strategic objectives. Financial and Commercial Acumen: Proven ability to manage significant Digital … culture committed to first-time resolution and excellent user experience across all service desk and infrastructure teams. Champion a culture of openness, learning, and continuous improvement, ensuring staff feel empowered to contribute to service evolution. Strategy, Planning, Quality & Assurance Develop and execute a strategic roadmap for both ...