18 of 18 Customer Service Jobs in Staffordshire

exciting opportunity for a Customer Service Representative to support customers across multiple channels. Our Client has a requirement for a Customer Service Representative , who will be required to work on a contract basis in Keele . Role Purpose: Working on handling calls, emails and live-chats … bright, enthusiastic individuals who want to help others in order to grow our team. Are you an independent thinker, friendly, proactive, with strong customer service skills? And are you interested in working in a changeable and developing organization? The Customer Service Representative role is there ...

Director of Customer Services The Company: National provider of full fibre networks and connectivity solutions One of the fastest growing infrastructure businesses in the UK Approaching unicorn status £1bn+ valuation UK based, owned and founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director … strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer ...

Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis … prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service Desk calls and emails ...

Companies accreditation for three years running. We place employee engagement at the heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises … will be the same, but some of the main duties as the primary contact for our key customers will be: Responding to existing customer queries, and managing their accounts effectively Managing our existing portfolio and developing key accounts as well as the ability to attract new business opportunities ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

design and deliver modern, cloud-based CRM solutions. This role is ideal for a hands-on technical expert who enjoys building data-driven, customer engagement platforms using Microsoft's Power Platform, Azure, and AI capabilities. Key Responsibilities Design, develop, and optimize cloud-based solutions using Dynamics 365 modules including … Customer Insights, Customer Service, and Marketing Configure and extend Customer Insights for segmentation, data unification, and analytics Build and manage Power Automate workflows and Power Platform integrations Develop and customize solutions using C#, .NET, and Dataverse Integrate external systems using REST APIs and cloud services Build ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. … external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service ...

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able ...

currently distributed across the US (7), Brazil (3) and the UK (2). They are building the next generation of AI Operators, specifically for customer operations and customer service teams. Their tools execute workflows to a human-level of precision in a fraction of the time. ...

very latest 'Full Fibre' to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview We now seek ...

through proactive engagement and networking. Arrange interviews, prepare candidates, gather feedback, and manage the offer and acceptance process. Provide a consistently high level of customer service and maintain strong communication throughout the recruitment cycle. Maintain accurate and up-to-date records on the company's CRM system … years' B2B experience. Proven track record of consistently meeting and exceeding sales and performance targets. Proficiency with recruitment technologies and CRM systems. Strong customer relationship management skills with a client-focused approach. Excellent written and verbal communication skills. Meticulous attention to detail and a commitment to accuracy. Highly organised ...

occasional travel (You must be base in the UK/Ireland) Employer: Microsoft Gold Partner About the Role We are seeking a Dynamics 365 Customer Engagement (CE) Functional Consultant to join our growing client. This is an exciting opportunity to work with a Microsoft Gold Partner, delivering innovative solutions … high-impact projects. Key Responsibilities Lead requirements gathering sessions and translate business needs into functional solutions. Configure and implement D365 CE modules (Sales, Customer Service, Marketing). Collaborate with technical teams to ensure successful solution delivery. Provide end-user training and support during deployment and post-go-live. ...

recruitment. This role suits people who are comfortable working to targets, enjoy building relationships, and want progression based on performance — not retail or purely customer service experience. What you’ll be doing Building and managing relationships with technology clients and candidates Using your commercial experience to run recruitment ...

Helpdesk Manager - Kinver, DY7 Serveline IT is an IT Managed Service Provider, primarily providing IT Infrastructure support for SME Customers. As the manager of the Customer Helpdesk and first-line Support Team, the primary function is ensuring our customers are provided with first class remote IT support from … office in Kinver. Duties and Responsibilities Ensuring that all support requests are responded to and resolved within SLA and customer expectation Providing supervision, coaching and mentoring to all members of the first-line Support Team, carrying out regular one-to-one’s and working with individuals to address areas ...

standard freelance categories, including: Admin Administrative Assistants Market Research Personal Assistant/VA/EA Business, IT & Legal Business Management Commercial Law IT Customer Support Customer Account Management Customer Services Financial Bookkeeping Debt Recovery Financial Accountant Management Accountant Tax Accountant Sales & Marketing Copywriting/Content Writing Data ...

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Field Service Technician - RGC Located: Field based (Stoke on Trent and the Midlands) Package: Competitive salary, Pension, Benefits About Ricoh: Ricoh is a global technology business. … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment. To ensure customers receive a satisfactory ...

dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now! Role Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure … raising tickets and conducting checklists for orders which can be closed. Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations. Dealing with incoming calls and informing team members where required. Cross communicating between UC Support and Sales where needed ...