13 of 13 Customer Service Jobs in Staffordshire

customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role Overview -Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call … outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLAs. The role also includes communicating with to our customer to ensure that queries areresponded/resolved in a timely manner. You will have excellent attention to detail ...

Dynamics 365 Customer Engagement (CE) Functional Consultant - Burton Hybrid working - 2/3 days per week onsite Salary up to £65,000 Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony … implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features. Key skills and responsibilities, Dynamics 365 CE Experience Experienced D365 ...

innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide. In this role, you will support the Controls and Automation team by carrying … handling logistics and after-sales queries. You will also communicate with customers regarding order updates and non-technical enquiries, ensuring a high standard of customer service at all times. This is an office-based, Monday to Friday role working 37.5 hours per week, with flexible hours between ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able ...

tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field? Our client, a highly regarded and long-established software platform based in Stoke-on-Trent … looking for a Software Customer Support Specialist to join their growing team. This isn't just a "helpdesk" role; it’s an opportunity to become a product expert and a vital link between a prestigious brand and its loyal user base. The Role Working within a collaborative and high ...

tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field? Our client, a highly regarded and long-established software platform based in Stoke-on-Trent … looking for a Software Customer Support Specialist to join their growing team. This isn't just a "helpdesk" role; it's an opportunity to become a product expert and a vital link between a prestigious brand and its loyal user base. The Role Working within a collaborative and high ...

meet client needs, and ensure the successful implementation of new contracts. Your focus will be on delivering business support recruitment solutions, such as administrative, customer service, HR, finance, and operational roles, and driving the overall success of the KPI Recruiting brand. This is a fast-paced, results-driven … Passion : Bring a high level of energy and enthusiasm to the office and to client relationships Client-Focused : Understand client needs and provide exceptional service, always prioritising what matters to them Organised & Efficient : Effective at managing time, setting priorities, and staying on top of a busy, dynamic workload Resilience ...

customers and engaging with them about the products and services offered by the company. Offering the customers or prospective customers the best in class customer service whilst developing the account spend. This Business Development manager role will also involve identifying and acquiring new business opportunities, guided … Description for the Business Development Manager role: Achieving activity and revenue targets as agreed in annual objectives Developing and maintaining excellent relationships with key customer and prospect accounts across wholesalers/distributors & specialist contractors Helping to grow the network of distributors for the business Ensuring all distributors/customers ...

family run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact and developing existing customer with new sales/upgrades. Duties and responsibilities: Answering questions from prospective customers about … online/telephone purchase process Tracking orders and investigating shipping delays for customers waiting on products Processing returns Processing customer sales Updating customer records Making follow-up contact to check on customer satisfaction Processing invoices/Taking payments Liaising with engineering department and customers. A high standard ...

products and reviewing existing product performance. Develop and maintain effective methods of storing and analysing relevant market information. System Data maintenance - maintain and mange customer price files within the system. Including promotions and pricing adjustments. Support the whole of the Commercial Department and offer cover for all areas when … needed. Work collaboratively with a variety of stakeholders and other departments including but not limited to product development, marketing, purchasing and customer services. Support, where required with projects within the organisation to support the overall business strategy. Benefits of working as a Commercial Analyst: 23 days annual leave + ...