1 to 25 of 26 Customer Service Jobs in Staffordshire

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and … external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. Key Responsibilities Respond … to all incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to More ❯

Company Description Bravepath Computers is a comprehensive IT service provider specializing in IT recycling, sales, repairs, upgrades, and onsite services. We offer discounted rates for ongoing business retail sales and charities, as well as same-day delivery and installation by our highly rated engineers. Our services include National Cyber Security Centre standard secure data wiping and nationwide coverage. We … time hybrid role for a Sales Specialist, located in Burton Upon Trent, with some work-from-home flexibility. The Sales Specialist will be responsible for generating sales, providing excellent customer service, managing customer relationships, training clients on products, and handling sales management tasks. The role involves frequent communication with clients and potential customers, both in-person and … remotely. Qualifications Strong skills in Communication and Customer Service Proficiency in Sales and Sales Management Experience in Training clients on products and services Excellent organizational and time-management skills Ability to work independently and as part of a team Familiarity with IT products and services is a plus Bachelor's degree in Business, Marketing, or a related field More ❯

Job Title: Group IT Service Desk Technician Location: Uttoxeter, United Kingdom (Fully On-site) Day Rate: £130 - £140 Per Day (Inside IR35) Start Date: 03/11/2025 Job Type: 3 Month Contract Important Information: Due to the on-site nature of this role and limited public transport options to the office, the successful candidate must hold a … full UK driving licence and have access to their own vehicle. The Group IT Service Desk Technician plays a critical role in ensuring the smooth operation of IT services across the organisation. The role is responsible for providing first-line technical support to end users, resolving hardware, software, and network issues efficiently and effectively. By delivering timely solutions and … excellent customer service, the technician helps minimise downtime, supports business continuity, and enables employees to work productively. Additionally, the role contributes to IT projects, system upgrades, and process improvements, ensuring that IT services meet the evolving needs of the business. The technician also acts as a key point of contact for end users, guiding them through technical issues More ❯

Level 3 Technical Services Engineer to join their vibrant Technical Services team! If you thrive in a fast-paced environment and are driven by the desire to deliver exceptional customer service, we want to hear from you! Role OverviewIn this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced … tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and apprentices. Maintain clear, detailed technical documentation and contribute to the knowledge base. Communicate with clients to provide updates and explanations on ticket … resolution progress. Champion service desk efficiencies and support process improvements. Ensure adherence to internal SLAs and compliance with industry best practises. Assist the team in meeting service desk KPIs by managing ticket volumes and ensuring timely issue resolution. Key Relationships Technical Services Team Head of Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. More ❯

Do you enjoy problem solving and providing exceptional customer service? Are you an enthusiastic individual with strong communication skills? Are you passionate about and eager to build a career in tech? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team , based in Tamworth . Due to … extra day each year after 2 years (up to 30 days) Excellent Working Culture & Career Progression Structured 8-week onboarding programme Key Skills, Competencies & Attributes Previous experience in a customer-facing role , ideally in a software support environment. Excellent organisational skills , with the ability to meet deadlines and maintain attention to detail. An ability to take ownership of your More ❯

Do you enjoy problem solving and providing exceptional customer service? Are you an enthusiastic individual with strong communication skills? Are you passionate about and eager to build a career in tech? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team , based in Tamworth . Due to … extra day each year after 2 years (up to 30 days) Excellent Working Culture & Career Progression Structured 8-week onboarding programme Key Skills, Competencies & Attributes Previous experience in a customer-facing role , ideally in a software support environment. Excellent organisational skills , with the ability to meet deadlines and maintain attention to detail. An ability to take ownership of your More ❯

hands-on technical support across a busy manufacturing environment. This is a great opportunity for someone who enjoys problem-solving, working with a range of technologies, and delivering excellent customer service. The Role The successful candidate will provide day-to-day IT support to internal users, maintaining and troubleshooting hardware, software, and network systems. You’ll also assist in … licences, and IT asset records Support and develop in-house applications (Excel, Access, Office 365) Monitor and maintain network hardware and protocols (Active Directory, Firewalls, VPN, etc.) Deliver excellent customer service and clear communication Skills & Experience Essential: Previous IT Technical Support experience Strong Windows Server and Remote Desktop knowledge Understanding of network standards and protocols (AD, DNS, DHCP More ❯

alert: Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 215567 Contract type: Fixed Term Contract Business Unit: Customer Success & Service Delivery Life on the team Business Management Placement Programme Location: London, Birmingham, Manchester or Hatfield Start Date: July 2026 Contract: Fixed Term - Full time Application Process … Online application, behavioural Test, Video Interview and face-to-face assessment centre Our Service Managers are responsible for developing a long-term partnership with our customers by providing high-quality advice and support whilst coming up with creative solutions to challenges and helping organisations to address their business needs and objectives more efficiently. The service managers are the … face of our services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people. Our Service Management division is placed right at the heart of our business and the services they provide for some of the world's largest organisations More ❯

launch of SDS Plus, a ground-breaking SaaS solution. With a turnover of c.£40m and a head office in Tamworth, Crown SDS has earned an enviable reputation for customer service excellence and software innovation.Partnering with the UKs best-loved brands in retail, manufacturing and supply chain logistics, t he launch of SDS Plus has been a natural … desk and field-based applications. Providing unparalleled levels of visibility and control, it enables businesses to connect related workflows so teams can deliver stronger and more consistent levels of service, compliance and productivity.With a successful soft-launch already under our belt, and a bigger market push planned for 2026, this is an amazing time to join the business. Purpose … be fuelled by your organised and efficient ways of working.Youll manage all aspects of the new business development process, approaching new prospects and responding to new enquiries, delivering impactful customer presentations, maintaining CRM notes and proactively driving performance improvements. This is a full time office-based role, requiring the flexibility to attend customer meetings, operational sites visits and More ❯

we've made, but we're just getting started. Join our IT teams, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like … of Microsoft Operating Systems Strong understanding and experience of laptop and desktop hardware maintenance Knowledge of Lenovo and Dell hardware Knowledge of ITIL methodology in an operations environment Exceptional customer service skills Experience of working in a similar role Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple More ❯

other Ethical We represent our members professionally We make a positive contribution to the community We act with integrity Responsive We are open to change We respond positively to customer feedback We maximise opportunities Job Purpose The Digital & CRM Systems Officer plays a key role in maintaining and developing the organisation's ReadyMembership CRM system, ensuring accurate data, efficient … detailed spreadsheets Knowledge, Skills and Abilities Highly competent use of IT, particularly excel Commitment to achieving the Chambers' vision Able to contribute positively to the Chambers' BETTER Values Outstanding customer service and relationship building skills Professional and friendly approach Time management, able to prioritise and achieve deadlines Excellent verbal and written communication skills Problem solving skills – able to … have established a club specifically for fledgling businesses to help them get established and lead into membership of the Chambers. Trade – we encourage international trade through our export documentation service as well as supporting local trading through exhibitions, events and lobbying for local procurement opportunities. We have launched a specific international trade membership offer. Training – we have a comprehensive More ❯

system upgrades, installations, and maintenance. Contribute to project workstreams by helping gather requirements, testing systems, and preparing documentation. Help maintain IT records, asset registers, and project documentation. Provide excellent customer service and communicate clearly with colleagues at all levels. Ensure compliance with company policies, data protection, and cybersecurity best practices. What You’ll Learn Practical IT skills including … and developing. However, the ideal candidate will have: A genuine interest in IT and technology. Good problem-solving skills and a willingness to learn. Strong communication skills with a customer-focused approach. Ability to work as part of a team and take initiative when needed. Basic knowledge of Microsoft Office 365 and IT equipment is desirable but not essential. … and 4pm. Expected Duration 1 Year 4 Months Positions Available 1 Closing Date Sunday, 9th November 2025 Start Date Monday, 1st December 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Team working Initiative Qualifications English GCSE, grade 4 (C) (Essential) Maths GCSE, grade 4 (C) (Essential) About the Employer REINFORCEMENT SOLUTIONS LIMITED A leading More ❯

area of responsibility are tested thoroughly. This also includes overseeing the design, planning, configuration testing and implementation phase are documented, robust and accessible to meet the requirements of the service, as well as ensuring robust contingency plan is in place for continuity of internally developed systems. Main duties of the job The role will provide the expertise in software … support delivery of trust business objectives. To provide leadership in the operational management, implementation, maintenance of software development and integration projects assisting in the provision of continuous and acceptable service to users, To lead the team tasks as well as co-ordinate project resource, develop training programmes, recruitment, disciplinary and appraisal processes as required. To be the Trust expert … responsibility and is accountable for delivering to their agree objectives. oConsistently professional, collaborative, and compassionate in their approach. oWorks with patients and people at the fore - operates to a customer service ethos. oActs to support and enable effective teamwork. oDelivers work of consistent and predictable high quality oThere is a frequent requirement for prolonged concentration when facilitating. oEmotional More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver … driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. More ❯

across a broad range of technologies and services. You’ll be supporting our business customers across multiple services including Ethernet, broadband, voice (VoIP and PSTN), security, and hosting. Our customer base ranges from small sole traders to large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What … our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required This is an excellent opportunity to broaden your technical experience in a supportive environment, working with a wide array of technologies and clients. Essential skills: Fortinet … broadband technologies Networking fundamentals - LAN/WAN, routers, switches, firewalls. Strong knowledge of IP protocols at packet level. Self-motivated, able to effectively manage time, and work independently. Excellent customer service skills. Strong verbal and written communication skills. DNS records Desirable skills: Experience with juniper equipment/MPLS Familiarity with broadworks VoIP phone services Vmware experience Knowledge of More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and … root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a More ❯

Control (QC) functions at our site. This pivotal role will involve the planning and coordination of activities to meet product release schedules, ensuring the highest standards of product quality, customer service, and safety compliance are achieved. You will manage a team, set operational targets, and ensure that site Key Performance Indicators (KPIs) are consistently met. Key Responsibilities of … into the site's Quality Management System (QMS). Champion key quality systems on-site, including Change Control, Validation, and Cleaning Validation processes. Lead and participate in regulatory and customer audits. Provide expert guidance and support on Quality and cGMP issues to cross-functional departments. Investigate and resolve incidents, Out of Specification (OOS) and Out of Tolerance (OOT) results More ❯

launch of SDS Plus, a ground-breaking SaaS solution. With a turnover of c.£40m and a head office in Tamworth, Crown SDS has earned an enviable reputation for customer service excellence and software innovation click apply for full job details More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated … on industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯

What will you be doing? As our Senior Brand and Customer Experience Manager, you'll be leading our brand proposition across Food, Funeral and Membership. By representing the voice of our Members and customers, you'll help develop our brand strategy and champion our Member and customer experience. You will optimise our Member and customer experience through … the effective management of our Customer Services as well as handling escalated complaints in a timely and efficient manner. In this varied role you will be developing and delivering the new stores and regeneration marketing plan to drive pre opening awareness and engagement. You'll also develop our retail proposition with a focus on increasing appeal among young people. … indicators. KPIs include: Footfall Basket spends Frequency New Member acquisition Responsibilities and accountabilities As the voice of our Members and customers, you'll be accountable for our Member and Customer insight panels, including recruitment and engagement as well as cascading insight to relevant stakeholders. Through ownership of our Member Engagement survey, you'll share results and actions with the More ❯

What will you be doing? As our Senior Brand and Customer Experience Manager, you'll be leading our brand proposition across Food, Funeral and Membership. By representing the voice of our Members and customers, you'll help develop our brand strategy and champion our Member and customer experience. You will optimise our Member and customer experience through … the effective management of our Customer Services as well as handling escalated complaints in a timely and efficient manner. In this varied role you will be developing and delivering the new stores and regeneration marketing plan to drive pre opening awareness and engagement. You'll also develop our retail proposition with a focus on increasing appeal among young people. … indicators. KPIs include: Footfall Basket spends Frequency New Member acquisition Responsibilities and accountabilities As the voice of our Members and customers, you'll be accountable for our Member and Customer insight panels, including recruitment and engagement as well as cascading insight to relevant stakeholders. Through ownership of our Member Engagement survey, you'll share results and actions with the More ❯

on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective pre-sales and post-sales technical … or assembly non-conformities. - Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist the marketing team by communicating … and Ladder logic/ST. - A solid background in electro-mechanical engineering with excellent problem-solving skills. - Professional communication skills, with the ability to liaise effectively with a global customer base. - A methodical and disciplined approach to technical challenges and quality control. - Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues. As a Technical More ❯

lead a highly skilled IT function, ensuring the Fund's systems, infrastructure and digital solutions are secure, efficient, and future ready. You will be responsible for delivering high performing, customer focused IT services to colleagues, employers and members, while shaping our digital roadmap for the years ahead. This is a wide reaching leadership role, with accountability for: Driving the … delivering the strategy for automation, AI and emerging technologies. Managing supplier relationships, contracts and strategic IT partnerships. Leading, developing and motivating a high performing systems team to deliver excellent customer service. About you We are looking for a strategic leader with significant senior level IT management experience and a track record of delivering innovative, resilient and customer centred … in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider More ❯