51 to 75 of 137 Customer Service Jobs in Staffordshire

technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on … on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global More ❯

continuous funding for industry accreditations!! Hybrid working with travel to client sites Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This … team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential. 🔧 Key Responsibilities: Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops … and other business-critical systems. Deliver both remote and onsite support for clients. Maintain accurate and up-to-date service desk documentation. Take ownership of support tasks and manage workload independently or as part of a team. Deliver exceptional customer service, seeking feedback and continuously improving. Follow More ❯

Service Desk Supervisor This is a great opportunity to lead, learn and progress within a global company. A starting salary of £32,000 p/a but with the potential to grow that significantly in performance reviews, alongside the ability to learn new skills and technology on the job. … one of those clients, with a user base of 40,000 people. The client is a company who prides themselves on their level of customer service and offering an effective and efficient level of support across the board. You will be joining the team to further that offering. … What will you be doing? You will be working alongside 2 other Service Desk Supervisors to lead and coordinate 3 of the departments, this will involve 18 individuals who are responsible for handling incoming calls, email and escalations. This will involve one to ones, performance reviews, stakeholder management, dealing More ❯

Line Support Engineer London | 2 Months | Start ASAP | DBS | Inside IR35 We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting … Device management and stock control Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware). Desktop troubleshooting Updating the Asset Management system Management of Customer Endpoint protection Understanding of networking fundamentals TCP/IP DNS DHCP Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an More ❯

Lead end-to-end solution design and technical governance across large programmes, ensuring integration with broader enterprise systems. · Configure and customise Dynamics 365 (Sales, Customer Service, Marketing) and extend functionality using JavaScript, plugins, and workflow assemblies. · Leverage Microsoft Power Platform components, including Power Apps, Power Automate, Power BI … Power Pages, and Power Portals. · Integrate solutions with Microsoft Azure services, including Logic Apps, Service Bus, WebJobs, and Azure Functions. · Translate complex business needs into clear technical solutions, and support stakeholder engagement throughout delivery. · Participate in pre-sales, proposal development, and client solution workshops. · Contribute to internal capability development … a valid passport). · Proven experience in a client-facing or consulting environment with excellent communication and documentation skills. · Strong expertise in Dynamics 365 Customer Engagement suite (Sales, Service, Marketing). · Advanced experience with Power Platform tools and Azure services. · Skilled in full configuration and customisation of Dynamics More ❯

partners with DNA extractions, biobanking, genotyping, arrays and sequencing workflows (WES and WGS). Yourgene Genomic Services offers a Non-Invasive Prenatal Testing (NIPT) Service, enabling clinics to run their own NIPT service for pregnant women with our prenatal screening tests and service laboratory based in Manchester. … end-user support growing into 2nd and 3rd line over the apprenticeship. To role is to support the Group IT Manager in improving the service offered to the business and keeping the department in touch with our customers. Key areas of responsibility: Managing the Service Desk Supporting customers … and prioritise tasks Must be able to communicate effectively, via telephone, MS Teams and in writing Proven ability to problem solve/troubleshoot Excellent customer service skills is essential Must be willing to learn, enthusiastic and have a thirst to learn and grow Closing Date: Sunday 22nd June More ❯

be responsible for providing technical support to all staff on all ICT matters within the Extern Group. The post requires a high level of customer service and technical ability to provide administration for the IT function. Responsibilities To actively liaise, support and build positive relationships with IT service … users to ensure a quality experience. Act as first point of contact for the IT department. Monitor incoming communications by telephone, email and IT service desk software. Provide first line support for IT systems both remotely and by travelling to sites. Take responsibility for a caseload of technical support … tasks. When required, escalate to 2nd level support/third party contracts and ensure satisfactory resolution. Maintenance of service desk software for example: Call logging, ticket updates and technical notes. Knowledgebase development. Security and anti-virus software systems administration for example: Compliance reporting, Remediation of failures Escalation of complex More ❯

self-sufficient company with a strong history of making significant returns for UCL. What you'll be doing: We are seeking a proactive and customer-focused individual to join our IT team as a IT Helpdesk Engineer. The successful candidate will provide first-line and second line support to … issues and excellent user satisfaction. This role requires a willingness to be a team player, a good IT skillset, a commitment to providing exceptional customer service and willingness to undergo administrative business tasks and when needed. The role is varied and will need an individual who can adapt … the opportunity to work towards industry recognized certifications, such as Microsoft certification. Role responsibilities include: Full user account management, maintenance and in line with service level agreements. The first point of contact as IT support for all UCLB staff. Registering, triaging, and administering helpdesk tickets that arise. Respond quickly More ❯

are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You … are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex … Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service Our client is looking for a hands on Network Engineer, so if you live and breath networking, cisco technologies, and you live in Oxford More ❯

maintaining, and troubleshooting network systems of our clients to ensure efficient and secure communication within their organization. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced, high … cybersecurity & enterprise architecture teams to create optimal network design and configurations and ensure seamless network functionality Collaborate with network hardware/software vendors, internet service providers (ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our … our clients’ security posture in the IT and OT space Provide Level 3 network support and be an escalation contact by supporting the clients’ Service desk staffs and other team members in troubleshooting network incidents and escalations in a timely manner for both IT and OT network infrastructure Troubleshoot More ❯

with up to 50% off the total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before … Strong communication skills Ability to work as part of a team and individually Flexibility and adaptability to the needs of residents Experience in catering service in a similar environment is desirable but not essential Delivering prepared food from the kitchen to the dining areas and serving meals to residents … in a pleasant and friendly manner Ensure refreshments are always available Setting up tables, tidying work areas, and preparing food areas for the next service to maintain high hygiene standards Experience : Ideally some experience working in a busy restaurant, hospitality, or catering setting Good communication and excellent customer More ❯

basic technical support experience A willingness to learn and adapt to new technologies. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. If you’re looking to kickstart your career in IT and cybersecurity with hands-on experience and professional growth opportunities, this More ❯

in network data centre environments. • Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. • Outstanding customer service skills. • Strong organizational, troubleshooting, decision-making, and analytical skills. • Ability to work with limited supervision, self-starter, and strong time management skills. More ❯

networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support … Year 3 Months Positions Available 1 Closing Date Thursday, 5th June 2025 Start Date Friday, 6th June 2025 Desired Skills Communication skills IT skills Customer care skills Analytical skills Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer FIRST CLASS TECHNOLOGIES LTD … Covering Nottingham, Derby, Leicester, Birmingham, Lichfield and Tamworth. Your business will benefit from our outstanding customer service focused, managed IT support services. If you are looking for a partner who knows a thing or two about moving business to the cloud, especially Microsoft Office 365 and Microsoft Azure More ❯

Microsoft Intune, Autopilot, and Azure Entra ID Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals Excellent troubleshooting and customer service skills Ability to work independently across multiple sites with minimal supervision Strong documentation and organisational skills Desirable Skills: Experience with Datto RMM More ❯

shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design … and execute a product marketing strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing … Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. More ❯

To provide specialist support in the operational management, implementation, maintenance of data communication networks and projects assisting in the provision of continuous and acceptable service to all end users, including management and on-site supervision of approved third party service providers and contractors as well as support of … national and locally defined targets and standards. To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained. Able to analyse, investigate and interpret complex information/issues such as hardware configurations, performing comparisons and trend analysis on this factual … IOS, IOS-XE and NX-OS. oNetwork troubleshooting: Proficiency in networking concepts including LAN/WAN, WiFi, L2 and L3 protcols oVLANS, Quality of Service (QoS) and security protocols oStrong understanding of Network security principles and products oIndepth knowledge of routing protocols (e.g. OSPF, BGP, HSRP, VRRP) oMentoring: Providing More ❯

across systems Savings and Lending translating them into actionable product requirements Develop and articulate a comprehensive strategy that aligns with business goals, maximising efficiency, customer experience and remaining compliant to industry standards Lead the feature team to develop and execute the company's desired product technology outcomes Collaborate with … cross-functional teams, including technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features With a number of exciting opportunities in this role, you will be part of the transformation project which will create a new operating platform for the business. More ❯

Title: Security Engineer (Service or Install Roles) Location of Works: Stoke-on-Trent The Company: Highly successful security company with years of industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional Security Engineer. As a Security Engineer … Holidays Ongoing training and career progression 2 Bonuses a year Engineer of the month bonus scheme Private Health Care + Dental Care Death in Service Pay As a Security Engineer your main responsibilities will be: 3 years plus experience, installing, servicing and commissioning Access control and CCTV Systems Servicing … control and CCTV Systems Troubleshooting and fixing faults with the Access control and CCTV Systems Maintaining correct and accurate documentation for onsite records Excellent customer service Working independently or in a team Working to high British Standards As a Security Engineer your knowledge and experience will be More ❯

Title: Security Engineer (Service or Install Roles) Location of Works: Stoke-on-Trent The Company: Highly successful security company with years of industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional Security Engineer. As a Security Engineer … Holidays Ongoing training and career progression 2 Bonuses a year Engineer of the month bonus scheme Private Health Care + Dental Care Death in Service Pay As a Security Engineer your main responsibilities will be: 3 years plus experience, installing, servicing and commissioning Access control and CCTV Systems Servicing … control and CCTV Systems Troubleshooting and fixing faults with the Access control and CCTV Systems Maintaining correct and accurate documentation for onsite records Excellent customer service Working independently or in a team Working to high British Standards As a Security Engineer your knowledge and experience will be More ❯

setups and recommend practical solutions. Document technical solutions and best practices to support ongoing maintenance and improvements. Collaborate with internal teams to ensure excellent service delivery. What We're Looking For: At least 3 year of experience in IT support, with exposure to project-based work. Strong technical knowledge … and basic understanding of Azure. Experience working with servers, networking, firewalls, and security solutions. A proactive and problem-solving mindset, with a strong customer service approach. Willingness to develop your technical skills, including pursuing relevant certifications. Excellent communication skills and the ability to explain technical concepts clearly. Why More ❯

Centre Analyst Industry: Information Technology Contract Type: Permanent Summary: We are seeking a dedicated Data Centre Analyst to join our team at a Managed Service Provider, working on-site at our Data Centre in Slough. This role is ideally suited for individuals with 1-2 years of experience in … of £26,000 plus a 33% shift allowance. Skills: Technical support expertise Experience in data centre operations Proficiency in racking and stacking equipment Strong customer service skills Effective communication skills, both verbal and written Problem-solving abilities Organisational skills Time management skills Ability to work independently and as More ❯

Act as the go-to escalation point for complex helpdesk issues Manage and prioritise multiple high-level support tickets to meet SLAs Deliver excellent customer service across phone, email, and remote support Mentor and support colleagues through training and shadowing Maintain and configure Microsoft SaaS and modern workplace … tools Collaborate to drive knowledge sharing and continuous improvement About You Key Skills & Experience: Strong experience in a fast-paced IT helpdesk/service environment Hands-on expertise with Microsoft tech and Windows Server Microsoft Certifications (Enterprise Admin track) or equivalent experience Logical, methodical problem-solving approach Excellent communication … skills and a customer-first attitude Calm under pressure, self-driven, and detail-oriented Package Salary up to £45,000 per annum Dedicated time and support for gaining certifications of your choice Company events, team socials, and flexible working options A collaborative, inclusive culture that values your input and More ❯

We’re working with a specialist IT Service provider supporting mission-critical government operations across the UK. They’re looking for a driven, confident and organised Sales Support professional to join their Defence and Intelligence division. This is an exciting opportunity to work directly alongside a senior salesperson in … the Defence and Intelligence Sales Lead throughout the full sales lifecycle - from initial engagement to deal closure Coordinating sales administration, documentation (NDAs, agreements), and customer handovers Assisting with lead generation, campaign planning and marketing initiatives Building trusted relationships with key stakeholders across defence, intelligence and public sector communities Maintaining … accurate records in CRM tools and collaborating with internal delivery teams Representing the company at customer meetings, conferences and events Role Requirements: Confident communicator with strong interpersonal skills Excellent written, verbal and numerical ability A proactive, self-starting attitude with an interest in sales and technology Comfortable engaging with More ❯

in an AI context is a must. AI Engineer Key Responsibilities: Develop and optimise AI-powered recommendation engines, chatbots, and virtual assistants to enhance customer experience and personalise interactions. Create predictive models for demand forecasting, inventory management, and dynamic pricing to optimise operations and reduce costs. Build machine learning … models for content recommendation engines and audience insights. Design AI-driven marketing tools, customer segmentation models, and automated A/B testing to improve targeting and ad performance. Implement generative AI techniques for the creation of imagery relevant to client needs. Collaborate with cross-functional teams to integrate AI … solutions across marketing, operations, customer service, and sales. AI Engineer Required Qualifications and Skills: Proficiency in programming languages such as Python, R, or Java, with experience in AI frameworks (e.g., TensorFlow, PyTorch, Keras). Strong knowledge of data analysis, visualisation tools, and big data technologies (e.g., SQL, Hadoop More ❯