15 of 15 Customer Service Jobs in Suffolk

Customer Service & Technical Support Advisor Location: Woodbridge Location Hours: Full-time - Office Based About the Role This is a customer-facing technical support role where your calm troubleshooting, clear communication, and ownership of outcomes will make a real difference. You’ll be the trusted first contact for customers, helping to keep operations running smoothly, supporting field engineers … phone, email, and helpdesk enquiries. Triage, log, and prioritise tickets; set clear expectations and follow through. Diagnose issues remotely and guide customers on use and maintenance. Coordinate with field service engineers to arrange efficient site visits. Create simple, customer-friendly training guides and short videos. Write and maintain knowledgebase articles that reduce repeat faults. Keep accurate records and … You manage workload smartly, help teammates, and bring positive energy. Commitment & Success: You follow through on promises and focus on solutions that make customers successful. About You Experience in customer service or technical support (machinery/engineering/manufacturing ideal). Strong troubleshooting skills with a structured, analytical approach. Excellent written and verbal communication; confident explaining technical concepts More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. The role Technically minded … an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills and knowledge as you carry … long-term relationships with new and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Midlands & East Anglia region in line with the business More ❯

days on a rota (including alternate weekends)br/strongSalary:/strong Competitive + Benefitsbr/strongCompany:/strong Complete Technical Solutionsbr/strongReports to:/strong Field Service Manager/phr/pstrongAbout Us/strong/ppComplete Technical Solutions are market leaders in managed IT services for the retail and hospitality sectors. We pride ourselves on delivering … exceptional customer satisfaction through expert installation, maintenance, and repair of IT products. Trusted by some of the UK's largest retailers, we're expanding our team of dedicated professionals./phr/pstrongThe Role/strong/ppAs a Field Service Engineer, you'll be the face of our company, visiting customer sites across the UK to … replace and swap out retail IT devices. You'll be responsible for delivering high-quality service, maintaining van stock, and ensuring all procedures and documentation are followed precisely./ppThis is a mobile role requiring significant driving, so a strongclean driving licence is essential/strong./phr/pstrongKey Responsibilities/strong/pul liPerform on-site swap More ❯

within an area covering East Anglia. Working closely with the sales and senior management team, the position is primarily focused on bringing in new business, whilst also growing existing customer accounts profitably. You will have significant autonomy in tailoring the offering to meet your customer needs. This is a full time, permanent position with a company car, mobile … annum plus bonus, vehicle etc. Key Responsibilities: As an Business Development Manager - Tool Hire , your job role would include: Identify and develop new business opportunities Maximise revenue from existing customer accounts Establish, develop and maintain positive customer relationships Keep up-to-date with industry developments, market trends etc Meet or exceed agreed sales targets Work both on building … the Plant Hire/Tool Hire industry Excellent selling, communication and negotiation skills Ability to work both independently and as part of a team Highly motivated and target driven Customer focused with excellent customer service skills Successful track record in field sales You must be confident using IT software Full UK drivers licence Benefits: Within the role More ❯

based) Salary: 25,000 - 30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS … Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to 30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands More ❯

Customer Support Executive Location: Office-based Job Type: Full-time Salary: From £33,000 As a Customer Support Executive, you will play a crucial role in delivering exceptional service, ensuring their users can fully leverage their products. Day-to-day of the role: Provide support via phone, email, and online chat, ensuring prompt and accurate solutions to … customer queries. Investigate complex issues and collaborate with colleagues to resolve or escalate as needed. Assist the team in onboarding new customers, including providing phone-based training and support. Proactively gather customer feedback to identify trends and improve support resources and product usage. Maintain accurate records of customer interactions using CRM systems. Process orders and liaise with … colleagues to resolve complex queries. Contribute to and manage customer-focused projects, identifying trends in customer queries to develop efficiencies and new support materials. Required Skills & Qualifications: Proven experience in delivering outstanding customer service. Strong problem-solving and analytical skills, capable of handling complex customer requirements. Excellent verbal and written communication skills, with the ability to More ❯

mentor and lead the team in to an exciting transition alongside the Head of IT. Responsibilities: As an IT Support Team Manager you will... Deliver high quality, user centric customer service, maintain & improve support standards. Lead, manage and coordinate IT projects. Oversee documentations, training and team performance tracking. Contribute and influence the IT Strategy. Requirements: As an IT … team. Benefits: As an IT Support Team Manager, you will... Annual company performance bonus (Paid for the last 18 years) Healthcare Plan Enhanced Holiday & Pension scheme, both rise with service Training & Development plans Does this sound like you? Are you ready to take the leap and join a business that’s looking to the future, APPLY now! Rutherford Briant More ❯

Reporting to the ICT Service Operations Manager you will provide ‘first line’ technical support to Sureserve users, located across several sites. Candidates will be required to log and manage incoming calls through to resolution. Role Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of … Year 6 Months Positions Available 1 Closing Date Friday, 17th October 2025 Start Date Monday, 27th October 2025 Desired Skills Team working Administrative skills Attention to detail Communication skills Customer care skills IT Skills Patience Problem Solving Qualifications 4-9 GCSE or equivalent, grade Maths (Essential) English GCSE or equivalent, grade 4-9 (Essential) About the Employer SURESERVE GROUP … decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. You will be working in the ICT Service Desk Team, making sure employees can work as efficiently as possible. You will deliver excellent customer service while adhering to targets agreed with the business to ensure More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

holidays, Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

career? We're working with a leading business based just outside Ipswich who are seeking a 2nd Line Support Engineer to join their growing IT team. This is a customer-facing, office-based role where you'll be responsible for resolving more complex technical issues, supporting a wide range of technologies, and working closely with key business users. Due … Windows operating systems, Microsoft 365, networking, and hardware. Configure, install, and maintain desktops, laptops, mobile devices, and peripherals. Work closely with key business stakeholders, delivering clear communication and excellent customer service. Assist with IT projects, system upgrades, and process improvements where required. Skills & Experience Proven experience in a 2nd Line IT Support or advanced Service Desk role. Strong … troubleshooting skills across Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and interpersonal skills, with a customer-first mindset. Ability to work independently, manage priorities, and resolve issues effectively. Full, clean UK driving licence (essential due to location). Want to know more? APPLY TODAY More ❯