Deskside IT Analyst
Oxford, Oxfordshire, United Kingdom
iO Associates
join their Oxford-based team. What You'll Be Doing: Deliver deskside and remote support to 600+ users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues (Windows 10 & 11). Collaborate with 3rd line teams on escalated issues and project work. Contribute to ITIL-aligned processes (Problem, Change, Release Management). Mentor … junior team members and support service improvement initiatives What We're Looking For: Strong troubleshooting skills across software, hardware, and networks. Experience supporting Windows environments and enterprise applications. A confident communicator with a customer-first mindset. Familiarity with ITIL practices and a proactive, solutions-focused approach. What do you get? Salary up to £34,000 Clear More ❯
Employment Type: Permanent
Salary: GBP Annual
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