Solutions Consultant
- Hiring Organisation
- Zendesk
- Location
- Oxford, Oxfordshire, UK
- Employment Type
- Full-time
What You Bring 3+ years of presales or solutions consulting experience, or related experience in other fields,, in AI Solutions, SaaS, CX, or enterprise software environments. Strong understanding of web and scripting technologies and SaaS architectures. Hands-on experience designing and leading customer pilots, POCs (Proof … Concept), and AI-driven solution demonstrations. Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks. Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware. Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders. Strong ...