26 to 43 of 43 ITSM Jobs in the Thames Valley

proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance … Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers and third ...

improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop …/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

proven track record of working with Service Management tooling and leading technical teams. Strong ServiceNow experience, including practical technical knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities. Current expertise in SIAM and ITIL standards and best practice. Skilled in communicating product roadmaps, prioritising features based ...

Operational Resilience Lead (Technology Resilience) Location: Gerrards Cross Office - 2/3 days per week Salary: £75-80k + Benefits Type: Permanent No Sponsorship Available Purpose: The Operational Resilience Lead is responsible for driving ...

related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The RoleThe Service Design Lead - ITSM Platforms provides technical leadership for SSE's ServiceNow platform, defining design standards and governance that ensure solutions are scalable, sustainable and aligned … solutions and improving platform sustainability. Experience leading technical design reviews and providing assurance across complex change initiatives. Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management. Excellent stakeholder management, communication, analytical and problem-solving skills. About SSESSE has a bold ambition – to be a leading energy company ...

specialist looking to work on high-profile service management transformation projects for a market-leading consultancy? We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through best-practice ITSM processes, consultancy, training, support services and technology solutions. Due to continued growth … client or enterprise environments Strong HaloITSM configuration and implementation expertise Experience gathering requirements and translating them into effective technical solutions Strong understanding of IT Service Management processes and ITIL principles Experience with workflows, service catalogues, SLAs, automation and reporting Knowledge of integrations and data migration activities Excellent communication, facilitation ...

ITSM/MSP Business Development Manager Reading | Hybrid | Permanent … Salary dependent on experience + commission and benefits We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding our presence across ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring … Company pension, private healthcare and life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations ...

Halo ITSM Consultant Reading (Hybrid) £70,000 - £85,000 + Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational … customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption. The ideal candidate will have ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

liabilities and to meet its contractual obligations to customers across the group. Job PurposeProvide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory requirements, and Group … applications. Key ResponsibilitiesLeverage experience with insurance platforms such as Origami, Salesforce, Riskonnect, and similar systemsDesign, implement, and continuously enhance the application support and IT service management strategy aligned with business objectives and Group policiesDefine and improve ITSM processes, including Incident, Problem, Change, Release, and Service Lifecycle ManagementLead global application support ...

Sales Executive (IT Service Management) Reading - Hybrid (3 On-site, 2 WFH) £40,000 - £50,000 + Commission + Benefits Are you an experienced IT Service Management sales professional looking to join a global leader where you can take ownership of both new business development and account growth, build long … ITSM solution sales Minimum 3 years' B2B sales experience Strong new business development and account management experience Knowledge of ITIL, SIAM or wider IT Service Management frameworks Excellent communication, negotiation and stakeholder management skills Self-motivated, commercially focused and results-driven Reference Number: BBBH(phone number removed) Rise Technical Recruitment ...

Catalogue Management Practice. Ensuring a clear, consistent view of IT services and how they are requested, consumed, supported and managed. Operating within the retained ITSM team in a hybrid SIAM model, you'll ensure the service catalogue is clearly defined, consistently governed, aligned to CSDM and easy for colleagues … catalogue structures, service offerings, ownership, relationships and lifecycle information are accurate. Provide governance and assurance over catalogue quality, request management, data standards and supporting ITSM tooling. Identify opportunities for simplification, standardisation, automation and continual improvement. Work collaboratively with the SIAM team, service management, service providers and suppliers to drive catalogue ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways … IT transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying 40,000- 50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client accounts Identify … healthcare after 6 months Life insurance after 6 months Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated ...

Description Halo ITSM Consultant \ N \n Role Type: Permanent \ N Location: Reading - Hybrid 2-3 days per week onsite \ N Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits \ N \n Role Overview \n We are looking for an experienced Halo ITSM Consultant to join ...