26 to 43 of 43 ITSM Jobs in the Thames Valley

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

John Lewis Partnership seeks a Product and Operations Lead - ServiceNow to own the multi-year ServiceNow roadmap, focused on ITSM and CMDB, and to optimise business value through offshore delivery partners. You will build strong stakeholder relationships, champion platform adoption, and drive automation and integrations across key systems ...

maintenance of technical documentation. Identify opportunities to improve processes, procedures and service delivery. Maintain accurate records of incidents, requests, problems and assets. Follow IT service management processes and organisational governance requirements. Support the implementation of technical changes, projects and service improvements. Essential Experience and Qualifications Candidates should demonstrate: Previous experience … timely manner. Good written and verbal communication skills. ITIL V3 Foundation or ITIL V4 equivalent qualification. Experience using ServiceNow or a similar IT Service Management platform. Additional Requirements Ability to work flexibly according to business and service requirements. Willingness to work occasional unsocial hours where required. Ability to work independently ...

/IP, DNS and DHCP . Supporting Microsoft Teams, Zoom, Webex, meeting rooms and AV technology . Managing incidents and service requests through an ITSM platform such as ServiceNow. Working closely with external IT suppliers and managed service providers. Supporting hardware deployments, device refreshes, asset management and IT projects. Maintaining … ability. Excellent communication skills and a naturally customer-focused approach . The confidence and discretion to work directly with senior people. Experience using an ITSM/ticketing system. The ability to work independently while knowing when to escalate or bring in third-party support. This is a great opportunity ...

internet and connectivity issues. Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology. Managing incidents and service requests through an ITSM platform such as ServiceNow . Working with third-party IT suppliers and managed service providers. Supporting IT projects, device deployments, asset management and service improvements. Maintaining accurate … skills and the ability to explain technical issues to non-technical users. The discretion and judgement required when supporting senior stakeholders. Experience working with ITSM/ticketing systems and third-party suppliers. ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would ...

managing performance metrics (SLAs, KPIs) and leading formal service review meetings. Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change). Soft Skills: Exceptional communication, diplomatic negotiation, and conflict resolution skills to manage challenging operational discussions effectively. Key Competencies … firm approach to manage and resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations. IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors. Stakeholder Communication: Ability ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

Location: Linthouse Glasgow, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

customers and our business.As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation … with other relevant platforms (such as Jira, Confluence, Slack, Salesforce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore teams ...

party vendors on warranty and support activity, and escort authorised personnel within secure areas Log, update and escalate incidents, service requests and changes through ITSM tooling, and support major incident recovery and root cause investigation Support technology refresh, migration, relocation and disaster recovery testing activity Maintain accurate asset records, rack … fundamentals Comfortable working to SLAs and KPIs in a customer facing environment, with a good grasp of incident, problem and change management Experience using ITSM platforms such as ServiceNow, Remedy or Jira Active SC clearance Willing to take part in an on call rota of one week on, one week ...

party vendors. Respond to incidents, service requests and approved infrastructure changes. Support migrations, deployments, datacentre relocations and disaster-recovery testing. Provide clear updates through ITSM and customer reporting systems. Follow all security, access, compliance and Health & Safety procedures. Skills and Experience At least three years’ experience in a hardware engineering … component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

monitoring. Participate in CCRBs and drive continual service improvements. Provide 24x7 on-call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes. Support in-house applications while ensuring policy alignment. Balance project delivery with escalation duties … Computer Engineering, Information Systems, or related field. Key Skills & ExperienceEssentialSeveral years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl).Strong ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expa click ...

services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding of infrastructure security and working within controlled environments Ability to operate as a Linux SME and provide technical direction to other … administration Infrastructure automation Containerisation Application and service deployment Development environment configuration Linux security and hardening Performance monitoring and optimisation Incident and problem resolution IT service management Secure infrastructure environments Reasonable Adjustments Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding of infrastructure security and working within controlled environments Ability to operate as a Linux SME and provide technical direction to other … administration Infrastructure automation Containerisation Application and service deployment Development environment configuration Linux security and hardening Performance monitoring and optimisation Incident and problem resolution IT service management Secure infrastructure environments Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying £40,000-£50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client accounts Identify … healthcare after 6 months Life insurance after 6 months Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated ...