24 of 24 Incident Management Jobs in the Thames Valley

FCDO SERVICES Lead Major Incident Manager Reference number: 439312 Salary: £48,801 - £ £53,697, plus a location allowance of £1,750 and excellent benefits Location: Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need Free shuttle bus available between central Milton Keynes … incidents, making rapid resolution and minimal disruption to customer services your priorities, as well as compliance with ISO and ITIL standards. You'll drive incident communications and activity coordination during business continuity and security incidents, ensuring alignment with customer and internal practices. As our service delivery model ...

FCDO SERVICES Lead Major Incident Manager Reference number: 439312 Salary: £48,801 - £ £53,697, plus a location allowance of £1,750 and excellent benefits Location: Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need Free shuttle bus available between central Milton Keynes … incidents, making rapid resolution and minimal disruption to customer services your priorities, as well as compliance with ISO and ITIL standards. You'll drive incident communications and activity coordination during business continuity and security incidents, ensuring alignment with customer and internal practices. As our service delivery model ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

reported. Key Responsibilities Include Overseeing the annual operational resilience self-assessment cycle, ensuring all in-scope entities self-assessments are board-approved. Programme management of the annual Business Continuity programme. Undertaking due diligence on critical third-party continuity and resilience capabilities. Maintaining and regularly testing crisis and incident management frameworks. Responding to client due diligence requests regarding Business Continuity and Operational Resilience. Overseeing cyber risks via the Information Security Risk Oversight Committee and through review of KRIs and KCIs. Collaborating with information security teams to ensure effective articulation, assessment, and management of cyber risks. Providing ...

well as an in-house AI R&D team. The role The Oracle NetSuite Application Administrator is responsible for both the technical and functional management of the Oracle NetSuite ERP platform. The primary focus of this role is on technical administration, ensuring system stability, performance, integrations, and customizations, while … optimization, and configuration. This hybrid role is essential for maintaining a robust, scalable, and business-aligned ERP environment. Your responsibilities will include: Technical Application Management (Primary Focus) Manage technical configurations, SuiteScript development, workflows, and automation. Maintain and optimize integrations with other systems (via APIs, middleware, etc.). Monitor system ...

File Servers. Security Hardening Policies: Define, deploy, and maintain security hardening policies for Windows and Linux servers, following industry's best practices. PKI Management: Operate and enhance the company's Public Key Infrastructure (PKI), supporting use cases like certificate-based authentication and secure network access. Secure Admin Workflows: Implement … maintain secure administrative access using Privileged Access Workstations (PAWs), secure protocols (SSH, RDP), and Privileged Access Management (PAM) tools. Active Directory: Maintain and support Active Directory, including integration with Microsoft Entra ID. Automation & Configuration Management: Use Puppet and scripting tools (PowerShell, Python, Bash) to automate and maintain system ...

handling of incidents, investigations, and related case work. Triage and progress cases in line with expectations, flagging gaps in speed, quality, or process. Coordinate incident workflows and ensure investigations are accurately assessed and assigned. Conduct root cause analysis and identify trends across recurring issues and incidents. Provide analytical insights … Maintain strong cross-team communication, sharing updates and blockers proactively. Support continuous improvement activity and assist in testing new approaches. Skills & Experience Background in incident management, investigations, operations, or an analytical role within a technology or service-driven environment. Experience managing small to medium projects from planning through ...

Engineer/Systems Engineer you will work closely with colleagues and suppliers to resolve complex issues, deliver technical improvements, and contribute to on-call, incident management and project work, using technologies such as virtualisation, Azure, Microsoft 365 and networking. The Senior Infrastructure Engineer/Systems Engineer will play … role in supporting automation, configuration management, business continuity and disaster recovery, while contributing to service improvements that enhance stability and user experience. DUTIES Your duties as the Senior Infrastructure Engineer/Systems Engineer include: Providing Technical Leadership: Ensuring core infrastructure is operationally fit for purpose Troubleshooting & Performance Analysis: Identifying ...

Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience … experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point ...

designing, analyzing, and troubleshooting distributed systems. 2 years of experience leading projects and providing technical leadership. Preferred qualifications: Experience in telemetry systems and incident and risk management. Ability to work on cross-organizational boundaries. Ability to balance product/development velocity with architectural hygiene. Excellent problem-solving approach … work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow. Cloud Incident Response Team (IRT) has a critical mission to create the most dependable experience for GCP customers. Cloud IRT responds to and helps coordinate, mitigate ...

following areas is a plus: Compensation, Talent & Performance, Absence, Time Tracking, Payroll, Benefits. Strong organisational skills and experience working with incident management tools. Competency in the Microsoft Office suite. Analytical mindset with strong problem-solving abilities. Ability to work effectively within a global and often virtual team. Understanding … HRIS governance and operational frameworks. Strong stakeholder management and communication skills. Key Competencies Personal Leadership Makes sound decisions and demonstrates strong knowledge in their field. Anticipates issues and proposes effective solutions. Adapts communication style to suit different audiences. Building Authentic Relationships Treats others with respect and fairness. Takes time ...

Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network ...

Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high … including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify ...

heart of Central London and home to our Research Lab. The role Location: London Dates: 13 July 2026 – 16 July 2027 The Storage Platform Management team is responsible for designing, deploying and operating a diverse range of storage solutions. These include high-performance scale-out clusters, block storage, object … facing tools and observability enhancements. Key responsibilities of the role include: Monitoring and troubleshooting events affecting platform health Conducting deep-dive investigations and supporting incident management Analysing HPC workflows used by Research teams to identify opportunities for efficiency Operating, maintaining and extending Infrastructure-as-Code (IaC) pipelines ...

join our global network operations team. This role is critical in ensuring the reliability, scalability, and performance of our network infrastructure. You will lead incident response, troubleshoot complex issues, and drive automation initiatives to maintain world-class network services. Required Skills: Minimum 10 years' hands-on experience in network … Linux/Unix environments. Experience with automation and monitoring platforms. Ability to work independently, set technical direction, and mentor others. Key Responsibilities Lead Incident Management: Own and resolve critical network incidents, manage outages, and provide expert guidance during high-pressure situations. Advanced Troubleshooting: Diagnose and resolve complex issues ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used ...

What you’ll be doing Operational Security: Operate efficiently within a 24/7 Security Operations Centre, ensuring continuous real-time monitoring and rapid incident response to safeguard operational continuity. Evaluate and address physical security concerns by analysing environmental metrics and implementing measures to support operational security. Support … network analysis to uncover indicators of system compromise, unauthorised access, or malicious activity.Essential Skills Intrusion Detection & Analysis Technical Reporting Security Assessment Access Control Incident managementWhat we'd like to see on your CV Experience working in a Security Operations Centre (SOC), with knowledge of attack vectors, tactics, and techniques. ...

hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management. Key skills, experience + tasks will include: Configure routers and switches in line with design documents (IP data perspective) Onboard devices onto … network management platform Rack and stack relevant devices in Data Centres Attend internal meetings and work closely with project managers to deliver the implementation plan Strong knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice Hands-on expertise with Cisco routers and switches ...