1 to 25 of 26 SLA Jobs in the Thames Valley

sites as and when required Be a technical expert in all customer environments Have a ‘hands on’ problem solving approach; solve problems within strict SLA timeframes Demonstrate ability to work independently and professionally at customer sites, picking up work from potentially limited handover information Take ownership of incidents and requests more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

required specification, quality and within agreed SLAs. Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's. Assemble, configure, and install all hardware platforms. Perform builds, installations, configuring and setups to various forms of IT and infrastructure hardware. Perform builds, installations more »

services, printing, audio-visual, etc. Network cabled and wireless management and maintenance, troubleshooting issues, planning changes, and capacity requirements Logging and classifying tickets against SLA Site attendance or remotely remediating logged service requests Scheduled site attendance to perform PPM "Planned preventive maintenance" Device management in RMM for adherence to asset more »

system controls/permissions and governance. Be the first port of call for user issues. Develop a system for managing this and reporting agreed SLA’s. Monitoring system performance and work closely with our IT Team to identify performance bottlenecks and ensuring that the system has enough capacity to meet more »

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Working alongside our Field Engineering teams on various installation and maintenance projects, providing them with programs and safe systems of work more »

checked by senior staff. Answering the telephone, responding to emails and updating requests Provide first line analysis of all IT issues and ensure that SLA's are met Keep customers informed of the status and progress of tasks and update tickets Complete other service-related tasks as required by your more »

is required along with excellent organisational skills. A strong leader, you will need to be driven to achieve targets in a reactive environment where SLA's need to be met. Working in close conjunction with the General Manager you will play a key role in supporting the daily operational needs more »

SCW.) The successful applicant will be providing 2nd line support to users of the NHS SCW's IT systems within the Service Level Agreement (SLA) timescales and requirements. They will also be configuring, installing and maintaining a wide-range of IT equipment including desktop hardware, software, peripherals, printers, network switches more »

Providing high level of customer service and building strong relationship Provide a service that ensures all key performance indicators (KPI)/service level agreements (SLA) are met. Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines. Requirements Commercial gas qualifications COCN1 CORT1 CIGA1 TPCP1 &1A more »

margins. As an estimate they have around 30 projects per month with several of these being large 100k plus. Ensure service contract standards and SLA are adhered to and the service manager is covering all logs. Manage all engineers, in house and external, and the appropriate insurances, vehicles, and PPE more »

margins. As an estimate we have around 30 projects per month with several of these being large 100k plus. Ensure service contract standards and SLA are adhered to andservice manager is covering all logs. Manage all engineers in house and external and the appropriate insurances, vehicles and PPE when required. more »

IR35 regulation Responsible for Team discipline and any actions that may be required Background verification | BPSS, SC Responsible for vendor governance Operational Responsible for SLA agreed in contracts Responsible for approved contractor’s timesheet Telecom knowledge is added advantage Farming Leverage existing stakeholder relationship and bringing new projects/contracts more »

freight security, and paperwork. Support ISO procedures and company values. THE IDEAL CANDIDATE… Proven experience in meeting operational targets as well as working to SLA's and KPI's Experience in adhering to budgetary restrictions and controlling expenditure Knowledge of Quality systems Health and Safety trained DG Awareness trained Fork more »

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

job reports are fed back to the Project Engineer & the account in a timely manner meeting the customers expectations and making sure that any SLA agreements are being met. Working alongside our Project Engineer or individually onvarious installationprojects. Hi quality physical installations are critical to the sustainability and supportability of more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA’s, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a … a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA’s to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid more »

and successful service delivery, participating in project and implementation activities to support service readiness before go-live. Adhere to agreements in the eXperience & Service Level Agreement (XLA/SLA). Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and more »

guidance to NEC customers · Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s · Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s · Translate customer requirements to provide more »

that all requested Health Records are located, retrieved and delivered to the requestor (clinic ward or admin area) within the departmental service level agreement (SLA). Please refer to the attached Job Description & Person Specification for further details. Person Specification Qualifications Essential GCSE or equivalent level of experience in a more »

email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be … interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »