1 to 25 of 29 SLA Jobs in the Thames Valley

Knowledge of Hyper-V, VMware or other virtualisation platforms * Exposure to cyber security technologies including SIEM and MDR solutions * Experience working within ITIL or SLA-driven service environments * Knowledge of backup and disaster recovery solutions The Package Competitive salary (DOE) * Funded professional certifications and ongoing technical development * Exposure ...

Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office ...

Service Desk or L1 Support environment. Strong troubleshooting and fault-finding skills. Excellent customer service and communication abilities. Experience working with ticketing systems and SLA-driven environments. Knowledge of Windows operating systems and Microsoft technologies. Ability to prioritise and manage multiple incidents effectively. Desirable Experience supporting Microsoft 365 technologies. ITIL ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent customer service and SLA performance. Act as the technical escalation point for complex desktop and infrastructure issues. Deliver and support a range of IT projects and technology implementations. Maintain ...

improve team performance, investigation consistency, and customer outcomes. What you will do Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery. Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ensuring appropriate ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

role What you'll be doing: You'll be responsible for supporting the day-to-day delivery of managed services, including: Producing SLA and service performance reports Preparing for customer service review meetings Monitoring ticket queues and service levels Coordinating incidents, problems and change requests Working with technical teams ...

with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively in complex and fast-paced environments Excellent communication and stakeholder engagement skills Desirable GitHub ...

configuration, workflows, role‐based security, and financial reporting tools (OTBI, Smart View, FRS, BI Publisher). Familiarity with chart of accounts design, subledger accounting (SLA), and intercompany processes. Excellent communication and stakeholder engagement skills, with the ability to bridge Finance and technical teams effectively. Oracle ERP Cloud certifications (e.g., Oracle ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

Experience in a telecommunications, ISP, connectivity, or wholesale broadband business Knowledge of OSS/BSS systems, ticketing tools, and service monitoring platforms Understanding of SLA management and service performance reporting ITIL, CCNA, or equivalent industry experience Experience supporting major incidents or working in a service operations/NOC-style environment ...

Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota ...

remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second ...

support staff. 2nd/3rd line support. You will be required to prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

support staff. 2nd/3rd line support. You will be required to prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

operating model Act as the primary point of contact between Kyowa Kirin and Orchard for all Kyowa Kirin IT services, accountable for SLA compliance, service management and escalation management Develop and deliver a long-term IT strategy and roadmap for Orchard Therapeutics in alignment with Kyowa Kirin group direction, business ...

ensure operational resilience during incidents, effective service recovery and continuous improvement of the customer experience. Success will be measured not only by SLA achievement, but by customer satisfaction, loyalty and long‐term value. Commercial Operations & Revenue Performance Ensure Wireless Logic can scale commercially without compromising operational control. You’ll oversee ...

/P2) ITIL Incident, Change & Problem Management ServiceNow & MIM Workbench IT Infrastructure & Applications Stakeholder & Executive Communication CAB Support & Change Analysis RCA & Post Incident Reviews SLA & KPI Management This is a fully onsite role based in Wokingham, operating within a 24x7 shift rota including nights, weekends and bank holidays. For more ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

lead a team of skilled engineers, oversee critical infrastructure, and ensure all maintenance activities are delivered safely, efficiently and in line with strict SLA and compliance requirements. If you're an experienced leader with a strong background in critical environments and high-voltage operations, this is an excellent opportunity ...

billings status CRM: manage an accurate personal sales pipeline within the company CRM system Forecasting: provide weekly, monthly and quarterly forecasts to the business SLA: work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns Communications: actively discuss ...

highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best ...

CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership … Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge ...

Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual … level clearance Working as part of a team Desirable Good written and spoken English Commercially aware Competencies for Success First Contact Resolution (FCR) SLA compliance for response and resolution Accuracy of incident logging and categorization Customer Satisfaction (CSAT) scores Call quality and procedure adherence Escalation timeliness for priority incidents Inquisitive ...