1 to 25 of 29 SLA Jobs in the Thames Valley

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

GDPR requirements. What We’re Looking For Experience delivering 1st and 2nd line IT support , with exposure to 3rd line support, in an SLA‐driven technical environment. Strong troubleshooting capability across hardware and software, including Windows 10/11 and Windows Server, macOS, and Ubuntu Linux desktop/server environments ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...

prioritiesparticularly in a fast-evolving sector like EV charging. Desirable Demonstrable experience managing outsourced service providers/O&M contracts day-to-day including SLA enforcement, escalation handling, and field-based compliance or quality assurance (e.g. SV&O, audits, site inspections). Experience balancing long-term asset strategy with ...

ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven environment. Ability to obtain and maintain customer security clearance where required. Desirable Qualifications ITIL Foundation. CompTIA Server+. Dell, HPE, Lenovo or Cisco certification. Datacentre ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

looking for someone with at least 1 years' experience in a data analysis and reporting role and who is familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and customer ...

event of an emergency, which may require temporary Shift working. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s). Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. Monitoring ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

role will be measured by: Delivery of cost savings and cost avoidance. Spend under procurement management. Successful implementation of category strategies. Supplier performance and SLA achievement. Contract coverage and renewal management. Effectiveness of sourcing and tendering activities. Procurement cycle times and stakeholder satisfaction. Compliance with procurement policies and processes. Supplier ...

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...

delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction. Key Responsibilities Lead and manage nationwide installation and service operations. Ensure effective ...

Head of Service Delivery in London on a hybrid basis. This fixed-term maternity cover will oversee IT service delivery across regions, ensure SLA adherence and strong client satisfaction while guiding a cross-functional team. You will establish service management frameworks, define KPIs, report to executives, and drive continuous improvements ...

senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly ...

Maximo CAFM system via tablet and ensuring timesheets are completed Collaborating with Account Support, Supervisors, Managers, and Sub-Contractors to deliver work within SLA Taking ownership of the site and ensuring exceptional service delivery Participating in the out-of-hours call-out rota (1 Saturday every 3 weeks) What Were ...

Maximo CAFM system via tablet and ensuring timesheets are completed Collaborating with Account Support, Supervisors, Managers, and Sub-Contractors to deliver work within SLA Taking ownership of the site and ensuring exceptional service delivery Participating in the out-of-hours call-out rota (1 Saturday every 3 weeks) What ...

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...

staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards that make performance visible at individual, team, and company level ...

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract life ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract lifecycle ...

Security Analyst – 2nd Line (Service Desk) This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to ...