17 of 17 SLA Jobs in the Thames Valley

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

Azure Administrator) and AZ-700 (Network Engineer) Experience with backup solutions and email migration tools Key Responsibilities: Resolve escalated technical issues within SLA Support Microsoft 365 and Azure migration projects Provide remote and occasional on-site support Maintain clear communication with clients and escalate when necessary Assist with provisioning ...

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

processes must be documented to a high standard Providing customer facing reports for all customers on how the company systems have performed to SLA Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: CISCO hands on experience or training. (firewalls, switches & routers) Windows ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

configuration, workflows, role-based security, and financial reporting tools (OTBI, Smart View, FRS, BI Publisher). Familiarity with chart of accounts design, subledger accounting (SLA), and intercompany processes. Excellent communication and stakeholder engagement skills. Highly Desirable: Oracle ERP Cloud certifications (e.g., Oracle Financials Cloud Implementation Specialist). Experience with integration ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

Catalyst routers, Cisco ASA and Cisco FTD firewalls Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with Cisco Nexus 3000/9000 series, Cisco ASA & FTD firewalls, multi-context mode firewalling Desirable: F5 GTM/LTM/ ...

UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in Reading but also across the UK, to install and configure AV solutions. You'll work closely ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using … phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience ...

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | Contract: ASAP-19th Dec 2025 (extension into Jan '26) | £200 per day Inside IR35| Mileage + Parking Claimable | Field-Based ...

Our client is a growing UK group who seek to to hire a Senior Analytics, Automation & BI Expert, the business is entering an exciting phase of growth over the next few years and is seeking ...