1 to 25 of 31 SLA Jobs in the Thames Valley

s Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive More ❯

Microsoft Azure and cloud migration projects Knowledge of backup solutions (e.g., Acronis) Experience with email migration tools Key Responsibilities: Respond to customer calls and support tickets, resolving issues within SLA Provide remote and occasional on-site support for installations and fault resolution Maintain clear communication with clients regarding ticket progress Escalate critical issues appropriately and liaise with suppliers when needed More ❯

routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯

routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We’re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯

cost-saving solutions and optimize endpoint management strategies globally. Key Responsibilities Manage the overall P&L for the Global End Point Operations Accountable for achieving delivery goals (customer specific SLA and KPIs) in large and complex enterprise environments involving the use of different tools and technologies Define and execute the global strategy for the End Point service aligning it with More ❯

3rd line support to healthcare customers Handling SQL/database queries , troubleshooting application issues , and performing on-site software installations Managing and resolving incoming support calls and tickets within SLA timeframes Working collaboratively with development teams to escalate and resolve more complex issues Maintaining ticket logs and issue resolution through Jira or similar platforms Delivering user training for new customers More ❯

held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise * Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA * Resolve tickets at all levels (first through to third line) * Set up and maintain complex physical and virtual Windows server environments * Configure and troubleshoot basic network and switch management * Install More ❯

support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level agreement elements. If the prospect of representing a luxury automotive brand while enjoying the benefits of flexible, remote work appeals to you, we invite you to join our team. Share More ❯

requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What youll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident More ❯

ensuring scalability, redundancy, & low latency Perform network integration, acceptance testing, & troubleshooting across multi-vendor transmission & optical platforms Monitor, analyse, & optimise network performance using NMS/OSS tools to maintain SLA & QoS targets Support capacity planning & upgrades, including spectrum management, wavelength allocation, & bandwidth forecasting Manage fault resolution & escalation for transmission/transport issues to minimise downtime & improve reliability. Collaborate with IP More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

Exposure to Microsoft Fabric, cloud development, SQL, Python, PowerBI or Desirable: Experience managing technical teams of up to 20 people in a complex, challenging environment setting and managing against SLA’s and business objectives. Exposure to event driven architectures. Experience in Estate Agency, Financial Services or related sector. Connells Group UK is an equal opportunities employer and positively encourages applications More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies Support hardware lifecycle management, including imaging, asset tagging Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary Assist in the preparation for audits by maintaining accurate and up-to-date documentation Training Digital Support Technician Level 3 (A level) Apprenticeship Standard The More ❯

and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯

and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA’s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯

customer/supplier communication, contract renewals, cost sourcing) Shipping management (liaising with couriers, receiving deliveries, packing goods, preparing export documentation e.g. customs clearances, commercial invoices) Stock/demo/SLA management (stock takes, inventory control, issuing loan agreements, consumables purchasing, disposal of obsolete stock) RMA management (processing faulty/returned items and updating internal systems) Office administration/procurement (logistics More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

of all assets installed. This role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What you’ll do Drive adherence to company safety policies, operational efficiency, and core values. More ❯

of all assets installed. This role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What you’ll do Drive adherence to company safety policies, operational efficiency, and core values. More ❯

of all assets installed. This role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What you’ll do Drive adherence to company safety policies, operational efficiency, and core values. More ❯

including Engineering, Design Delivery, Programme Leads, and Vendor Management Contribute to digital transformation initiatives, driving the adoption of automation and innovative tools Respond to design queries and concessions within SLA Analyse design quality data to identify areas for improvement Support and lead RMSV processes focused on design efficiency and outcomes Required Skills: Telecoms industry expert with strong knowledge of mobile More ❯

Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect More ❯