26 to 50 of 81 Service Management Jobs in the Thames Valley

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure ...

+ allowances & benefits (detailed below) About the Role We are seeking an experienced Senior Manager, Data Centre Operations to lead the operational performance, service quality, and resilience of a major carrier-dense, globally connected data centre campus. The site supports mission-critical colocation services, high-density deployments, extensive interconnection … ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee day-to-day data centre operations, ensuring ...

nights 1900 - 0700, 4 off. Description: CONTRACTOR MUST HOLD SC CLEARANCE MUST BE PAYE THROUGH UMBRELLA Job Description: Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate … incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with ...

shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700 Main Responsibilities: Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business … objectives. Participate in incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology ...

Support Analyst, Service Desk, 1st line, COR7422 As part of continuing business growth, an IT Support Analyst/Service Desk Analyst is required to join one of the region's most successful accountancy firms. The successful Support Analyst/Service Desk Analyst will be the first line … successful probation period, you will be able to work from home up to 2 days a week. The Role The Support Analyst/Service Desk Analyst, will join the IT team of a growing top 40 accountancy firm with offices across central and southern England, as they seek ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect … Manage ServiceNow sales documentation and Partner Program compliance Co-ordinate and monitor Partner Portal deal registrations, with input from the Sales Team, and Partner Management Team stakeholders as required. Support the ServiceNow license sales process including, requesting quotes from ServiceNow, placing licence orders, and liaising with both the customer ...

hiring an IT Support Lead & Infrastructure Engineer to join a growing, international organisation in Financial Services, with a strong focus on service quality, resilience, and modern IT practices. This role is ideal for someone who enjoys being hands-on technically, but also wants responsibility for overseeing IT support operations … wider EMEA/APAC users Acting as the main escalation point for high-impact and VIP issues Overseeing ticket quality, prioritisation, trends and service performance Owning office IT, hardware procurement, vendors, licensing, and AV systems Working closely with senior engineers on infrastructure and security initiatives Getting involved in projects ...

mainland China, delivering a secure, high-performance infrastructure platform that underpins business operations across all locations. Reporting to the Head of Infrastructure and Service Delivery, you will lead the Infrastructure Operations function, managing a team of nine specialists and working closely with the Infrastructure Engineering team. You will ensure … applications operate reliably, meet performance and availability targets, and evolve to support business growth. You will drive operational excellence and continuous improvement through measurable management, proactive monitoring, and a focus on automation, observability, and digital-experience monitoring. In addition, you will develop and empower your team, providing the technical ...

full accountability for the stability, availability, and optimisation of the Council's Hybrid Cloud Infrastructure (Azure/Windows Server), WAN (Fortigate/Cisco), and Service Desk functions. This role will be responsible for providing expert operational leadership during a critical period of transformation, tasked with the insourcing … Lead the forensic discovery of the IT estate from the incumbent supplier. utilise automated scanning and traffic analysis to map undocumented dependencies, assets, and service flows Execute a safe and secure transition of services (Service Desk, Infrastructure Support, Network Management) from the outsourced provider to the Council ...

date What You Will Do Run core ITSM processes. Coordinate suppliers in a proper SIAM model, make SLAs and OLAs meaningful Regularly review IT service performance and identify opportunities for improvements across those associated services Implement and maintain ITIL-based continuous improvement initiatives to enhance efficiency, reduce costs … improve service quality Use ServiceNow intelligently, drive useful reporting and actions Spot gaps, create simple fixes, track outcomes, move on Responsible for providing the MIM service as an on call service on a rota basis Conduct regular service reviews with suppliers to ensure adherence to contracts ...

have a long-standing reputation for delivering successful IT projects across both public and private sectors. As part of our Managed Service provision we work with U18, HE & FE education providers to ensure seamless end to end on site IT delivery. This role will be based at a prestigious … provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students ...

have a long-standing reputation for delivering successful IT projects across both public and private sectors. As part of our Managed Service provision we work with U18, HE & FE education providers to ensure seamless end to end on site IT delivery. This role will be based at a prestigious … provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students ...

will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft … tasks, including user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

Chief Information Officer/Head of Technology Overview Our client is a leading financial services institution specialising in banking, asset management and securities services. The business operates at scale across complex markets and requires a transformative technology leader to modernise platforms, enhance operational resilience, and advance digital client experience. … security, and data management. The role is responsible for aligning technology investment to business growth and long-term transformation initiatives across trust, custody, asset management, and banking services. This is a newly created role offering the individual a chance to define and shape the business' long term technology strategy. ...

troubleshooting, and looking for growth and the support to develop new skills and expertise. VOIP (Voice over Internet Protocol) is a key product and service for Gigaclear, and this is a 12 month maternity cover where you will gain a thorough understanding, learning all about the processes and tools … that are involved in the provision of our VOIP services. The role sits in our Service Operations department therefore along with managing the end-to-end lifecycle and performance of our VOIP services, owning, prioritising, and managing escalated issues from our Customer Services teams, your focus will ...

regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background … service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive ...

their growing team. As Application Support Analyst you will be the first point of contact for client support requests, ensuring a high level of service and quick resolution of issues. You will be responsible for initial triage, troubleshooting, and escalating complex cases as needed. This is an opportunity … transition to shift work to provide 24/7/365 global support. Key Responsibilities Provide first-line support for issues raised via the Service Desk, conducting initial triage and troubleshooting. Lead resolution efforts for major service-impacting issues, ensuring minimal downtime for clients. Build and maintain ...

ensuring delivery of high-quality IT solutions, services, and projects. Act as a strategic business partner, aligning IT strategy with business objectives. Oversee application management and support, implementing agile methodologies (e.g., Scrum) and ITIL-based processes. Drive IT landscape harmonisation and transformation toward a centralised, standardised regional model. Manage … consulting or leadership roles. Advanced knowledge of IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. ...

ensuring delivery of high-quality IT solutions, services, and projects. Act as a strategic business partner, aligning IT strategy with business objectives. Oversee application management and support, implementing agile methodologies (e.g., Scrum) and ITIL-based processes. Drive IT landscape harmonisation and transformation toward a centralised, standardised regional model. Manage … consulting or leadership roles. Advanced knowledge of IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. ...

months Location: London, UK (Hybrid for 3days/week) Position Overview We are looking for a DevOps Engineer – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB), while driving automation initiatives … Incident Management. Experience in integrating CMDB with monitoring and discovery tools. Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work in cross-functional teams and manage multiple priorities. Preferred Qualifications ServiceNow Certified Implementation Specialist (CIS) – CMDB. ITIL v4 Foundation certification. Experience ...