26 to 50 of 51 Service Management Jobs in the Thames Valley

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

into user stories and process improvements for agile delivery teams. Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. Conduct impact assessments and contribute to business case development. Ensure solutions are user-centric, secure, and scalable. Support test … planning and execution to validate business requirements. Communicate effectively with both technical and non-technical stakeholders What do you need? Proven experience as a Business Analyst in transformation or service improvement projects. Strong understanding of ITIL, SIAM, and service management best practices. Experience working in agile delivery environments. Excellent stakeholder engagement and facilitation skills. Strong analytical and More ❯

into user stories and process improvements for agile delivery teams. * Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. * Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. * Conduct impact assessments and contribute to business case development. * Ensure solutions are user-centric, secure, and scalable. * Support test … planning and execution to validate business requirements. * Communicate effectively with both technical and non-technical stakeholders What do you need? * Proven experience as a Business Analyst in transformation or service improvement projects. * Strong understanding of ITIL, SIAM, and service management best practices. * Experience working in agile delivery environments. * Excellent stakeholder engagement and facilitation skills. * Strong analytical and More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast-paced, tech-led company that delivers real-time … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You’ll More ❯

emerging business needs. Ability to promote the use of shared infrastructures and platforms to reduce costs and improve information flow. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. What we offer With inclusion at the heart More ❯

cloud functions - particularly Microsoft Azure. Experience with O365, Okta SSO, network comms, and cloud security tools like Zscaler or Cisco SSE. A pragmatic and proactive approach to ITIL-based service management and a sound understanding of security best practices, audits, and compliance. Strong communication skills - able to influence, lead, and collaborate with both technical teams and business stakeholders. More ❯

particularly Microsoft Azure . Experience with O365 , Okta SSO , network comms , and cloud security tools like Zscaler or Cisco SSE . A pragmatic and proactive approach to ITIL-based service management and a sound understanding of security best practices , audits, and compliance. Strong communication skills - able to influence, lead, and collaborate with both technical teams and business stakeholders. More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They're looking for an experience Service Desk Manager … who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in the … way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service performance reports, dashboards and Quarterly Business Reviews (QBRs More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They're looking for an experience Service Desk Manager … who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in the … way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service performance reports, dashboards and Quarterly Business Reviews (QBRs More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers … and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This … a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

to help you belong and make a real impact. What You'll Do Location: Paddington or Newbury To support the Director and the team leading Vodafone Cloud Infrastructure and Service Management business. The role includes financial support for major projects, controlling OPEX and CAPEX budgets, preparing month-end closing reports, and analysis for actuals vs. budgets. Provide standard … governance of the business. Share best practices across local markets to drive cost reduction and meet OPEX targets. Build strong relationships with Business and VSOL Finance teams. Liaise with management on financial and operational issues. Key accountabilities and decision ownership: Manage financial controls, ensure governance, and deliver high-quality financial insights and challenges. Lead the budgeting process and monthly … change and take ownership of initiatives. Must-have technical/professional qualifications: ACA/CIMA/ACCA qualified or experience in international blue-chip companies. Strong technology understanding and service provider model knowledge. Proficient in Excel and PowerPoint. Effective communication and presentation skills for senior stakeholders. Ability to influence and build relationships at a senior level. Not a perfect More ❯

Job Title: ServiceNow Architect (ServiceNow Sales And Order Management ) Location: Reading, UK (Hybrid - 2-3days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional … specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform … functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus." Mandatory Skills SERVICENOW ITAM Desirable Skills WORKING KNOWLEDGE OF ITSM TOOLS, ADMIN More ❯

Immediate Starters ONLY SC cleared or SC Eligible required. Project name/description: DCE Programme – data centre network build. Job specs: As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress … MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards. Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards. Customer related projects (MACDs) Onboarding devices onto StableNet SNMP (Automated Network and Service Management system) Device discovery Configuring monitoring datapoints Setting alerts Report creation Supporting fault management Defect remediation support Additional info: Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support. More ❯

DETAILS Role Title: Technical Delivery Lead Possibility of remote work: Hybrid, WFO at least 3 days/week Contract duration: 6 months Location: Reading, UK Required Core Skills: IT Service Management, Billing & Financial Systems Detailed Job Description: Provide technical expertise on network provisioning, IT Delivery/Service, Billing etc. from a telecom ISP onboarding perspective. Lead technical More ❯

focus on regression testing impacted areas. In addition to technical validation, your tests will ensure that the infrastructure is not only functional but also manageable, providing assurance that the service management team can fully support and operate the system post-implementation. Your ability to adapt existing testing skills or apply core test principles to infrastructure environments will be … key to success in this role. Key responsibilities include: • Design and execution of detailed test plans and scripts for infrastructure testing. • Verification that infrastructure meets technical and service management requirements. • Execution of multi-phase testing including SIT, FAT, UAT, and SAT. • Regression testing of application functions affected by infrastructure upgrades. • Hands-on collaboration with engineers to define test … accordingly. • Proven ability to design, script, and execute tests for virtualised environments. • Understanding of multi-phase test cycles (SIT, FAT, UAT, SAT). • Excellent collaboration skills with engineering and service management teams. • Given the nature of the project, a background in secure systems and eligibility for SC clearance is essential. #LI-JW1 Together, as owners, let's turn More ❯

a deep understanding of cloud-native application delivery. Must Have: Proven experience in Node.js development for scalable backend systems Deep understanding of Microservices Architecture, including: Advanced microservices patterns (e.g., service discovery, circuit breakers, sidecars) Validation and schema enforcement across microservices API versioning strategies for backward compatibility Microservice deployment strategies like blue/green and canary releases Strong knowledge of … Express.js, including advanced routing, middleware, and error-handling patterns Proficiency with TypeScript and modern ES6+ JavaScript features Hands-on experience with Docker and Kubernetes for container orchestration and service management Familiarity with API Gateway platforms (e.g., APIGee, Mulesoft, GCP Endpoints) Exposure to Google Cloud Platform (GCP) services (e.g., Cloud Functions, Pub/Sub, IAM) Experience with DevOps tools More ❯

revenue targets. Key to this is building long term relationships with senior leaders at large organisations and building best in class teams with colleagues at Dorset Software. Key Account Management - Expanding accounts by finding new departments and business areas - Planning and executing account development activities - Forecasting accurate sales pipeline Service Management - Ensuring consultants working on accounts are … supported to provide an excellent service - Owning all aspects of service delivery, including deciding on appropriate blend of services and delivery locations New Business - Taking ownership of leads to qualify, develop and close new business - Generating new business opportunities using initiative to identify and qualify opportunities - Working with clients to explain and identify suitable Dorset Software products and More ❯

revenue targets. Key to this is building long term relationships with senior leaders at large organisations and building best in class teams with colleagues at Dorset Software. Key Account Management - Expanding accounts by finding new departments and business areas - Planning and executing account development activities - Forecasting accurate sales pipeline Service Management - Ensuring consultants working on accounts are … supported to provide an excellent service - Owning all aspects of service delivery, including deciding on appropriate blend of services and delivery locations New Business - Taking ownership of leads to qualify, develop and close new business - Generating new business opportunities using initiative to identify and qualify opportunities - Working with clients to explain and identify suitable Dorset Software products and More ❯

innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … of technology to the next level. You will be developing across a range of database, middleware and web solutions that underpin critical areas such as Sales, Finance, Operations and Service Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and … Release Management Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing a range of solutions across our web application, database, and middleware estate Joining daily stand ups and sprint planning/review sessions Testing - unit testing and peer review We'd More ❯

they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Support in defining, implementing and operating improved service support governance across SMARTY and our IT/Digital Partners. Manage BAU operational issues through partnering with teams across SMARTY and our IT/Digital partners and feedback on … service improvement initiatives. Working closely with our partners to ensure service assurance processes are being followed and appropriate governance is applied. Working with Senior Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely … working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support More ❯

ASAP, and development best practices and also should be able to provide estimation for the change required, Business or system transformation and migration experience. • Should know about Siebel order management, customer management, service management, COM and SOM. • Preparing training material and conducting user training for client stakeholders • Should provide technical leadership to project resources to meet More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - £20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. • Strong work-ethic … and events. • Experience analyzing results and driving improvements into campaigns/tactics. • Experience working with Enterprise customers, sales and/or channel partners a plus. • Strong project and budget management skills. • Excellent interpersonal, written and verbal communications skills. • SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - £20-21.50 per hour inside IR35 More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - 20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. Strong work-ethic … and events. Experience analyzing results and driving improvements into campaigns/tactics. Experience working with Enterprise customers, sales and/or channel partners a plus. Strong project and budget management skills. Excellent interpersonal, written and verbal communications skills. SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - 20-21.50 per hour inside IR35 Damia More ❯