26 to 45 of 45 Service Management Jobs in the Thames Valley

IT Business Partner/Digital, Data & Technology We have an exciting opportunity for a Digital, Data & Technology Business Partner to join the organisations Technology Team, supporting innovation, service improvement, and digital transformation across the business. If youve also worked in the following roles, wed also like to hear from you: Digital Business Partner, IT Relationship Manager, Technology Change Partner … digital innovation and share best practice Stakeholder Engagement: Act as the primary contact for DDaT, enabling communication between senior leaders and the technology team Strategic Planning: Identify opportunities for service improvement and align them with the organisations digital and technology strategy Project Commissioning: Evaluate business requirements and prioritise development requests within the annual planning framework Service Management: Act as an account manager for service delivery, ensuring performance meets agreed service levels Data & Intelligence: Support data-driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and More ❯

profile technical projects across the United Kingdom and overseas. The successful candidate will play an important role in supporting project delivery from inception through to completion, working closely with management, sales, logistics, and engineering teams to ensure projects are delivered on time, within budget, and to the highest standards. Key Responsibilities: Project Support: Assist with the coordination and management of projects from initiation through to completion, including scheduling, documentation, and resource planning. Communication: Serve as an intermediary between senior management, the customer project management team, and internal departments to ensure effective communication and smooth project delivery. Documentation and Compliance: Prepare and maintain all relevant project documentation, including training materials, method statements, and risk assessments, ensuring compliance … with customer and regulatory requirements. Tracking and Reporting: Maintain accurate asset tracking, engineer communications, and project records. Produce management information reports detailing stock usage, engineer utilisation, and project performance. Operational and Administrative Support: Create purchase orders and web shop orders as required. Support order management activities such as job creation, closure, and data updates. Process Accuracy and Improvement More ❯

can be achieved through clear strategic partnerships and technical expertise. Responsibilities will cover both technical (working with vendors, quality assurance, requirements analysis, technical L3 work) and non-technical (line management, mentoring, governance, roadmap, risk, and compliance). Someone who isn't afraid to get their sleeves rolled up and get into the detail will be a key trait. No … and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability … Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation and capacity management Ensure high standards of documentation, monitoring and reporting across IT services The skills and experience you need to have for this role: Proven experience in an IT Infrastructure Manager with strong technical expertise across infrastructure technologies (Windows More ❯

Monitor infrastructure health, troubleshoot issues proactively, and plan for capacity growth. Maintain accurate documentation for systems, configurations, and operational procedures. Provide senior-level escalation support for infrastructure incidents and service requests. Support compliance activities, including IT security audits and risk assessments. Assist in the development, maintenance, and testing of disaster recovery and business continuity plans. Adhere to company policies … experience working in distributed or cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

that queries, incidents, and requests are logged, investigated, and resolved efficiently within agreed SLAs. You’ll act as a trusted advisor, working closely with consultants, developers, and the wider service team to deliver exceptional service, identify improvements, and help shape the evolution of the support function. Key Responsibilities Manage and resolve support tickets across a range of Microsoft … business applications (Power Platform, Dynamics 365, SharePoint, Azure, and related tools). Provide 2nd and 3rd line support, performing root cause analysis and recommending solutions. Conduct regular service review meetings with customers to review SLAs, KPIs, and identify trends or recurring issues. Collaborate with consultants, developers, and the Service Management team to ensure successful resolution of complex … Dynamics 365 . Working knowledge of SharePoint Online, Azure, SQL , and related Microsoft technologies. Experience supporting cloud-based and hybrid environments . Familiarity with ITIL processes (incident, change, problem management). Excellent communication skills — able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA More ❯

meet humanity's most enduring challenges. EIT is seeking an experienced Fusion Test and Release Manager who will be responsible for planning, coordinating, and executing all testing and release management activities for Oracle Fusion Cloud applications and related integrations. This role ensures that all functional and technical changes are thoroughly tested, validated, and deployed into production environments with minimal … Suite, Selenium, and OATS. Coordinate UAT sessions with business users and manage issue resolution and sign-offs. Track and manage defects using tools like Jira and Azure DevOps. Release Management: Own and manage the release calendar, aligning with project timelines and Oracle's quarterly update cycles. Plan and coordinate end-to-end release processes, including validation and cutover planning. … Define and enforce release governance, including version control and rollback procedures. Collaborate with Oracle support and internal teams for patch management and environment refreshes. Conduct release readiness reviews to ensure compliance and quality. Quality & Governance: Establish and monitor KPIs for testing and release quality. Maintain documentation for testing procedures, release notes, and post-release reviews. Ensure compliance with ITIL More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

Lead the project team effectively, through planning, allocation, and reporting of work in order to ensure successful delivery of the project/plan. Communicate project progress to the LoB Management team Board in order to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery … and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals). PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist More ❯

Lead the project team effectively, through planning, allocation, and reporting of work in order to ensure successful delivery of the project/plan. Communicate project progress to the LoB Management team Board in order to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery … and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals). PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist More ❯

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and … deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve … scalability. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility. Leading onboarding and enablement programs for new hires and delivery partners. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and More ❯

the project team effectively, through planning, allocation, and reporting of work in order to ensure the successful delivery of the project/plan. Communicate project progress to the LoB Management team Board to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery and performance … of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals … . PMP or equivalent project management qualification. More ❯

days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700. CONTRACTOR MUST BE ELIGIBLE FOR FULL SC CLEARANCE. MUST BE PAYE THROUGH UMBRELLA Role Description: Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in More ❯

Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in More ❯

is a home based role depending on location *** Job Description We are looking for an experienced technology-oriented Project Manager who will be responsible for the day today delivery, management and reporting of customer focused cloud application migration projects and internal Cyber Service & Technology roadmap projects including leading on Business Change and solution adoption Duties & Responsibilities Successfully manage … initiate and plan projects in line with PRINCE2 principles, establishing appropriate governance and project structures. Act as the primary client contact throughout the delivery lifecycle, ensuring effective communication, expectation management, and successful project outcomes. Monitor and control project progress, budget, and billing activities, including milestone tracking, accurate forecasting, and revenue assurance. Produce and maintain key project documentation including plans … project kick-offs, checkpoints, and steering boards, providing clear updates and direction. Report regularly to internal stakeholders and senior leadership on progress, performance, risks, and opportunities. Oversee work package management, task allocation, and third-party supplier coordination to ensure delivery quality and timelines are met. Analyse key delivery metrics and implement continuous improvement measures where needed. Support the process More ❯

innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Description Job title: SAP Quality Management Consultant Location: Flexible with travel when required Salary: Circa £65,000 - £70,000 DOE Your new role Here at Hitachi Rail we have a unique opportunity for an experienced … SAP Quality Management Consultant who will support the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Key responsibilities Provide 2nd/3rd line support for incidents reported to the service desk in line with SLA. Design … MM/WM/PP Modules QM Inspection Plans, Lot Inspections, Results Recording Quality Notifications QM Master Data QM Inspection Methods Project Stock Serialised/Split Valuation Materials Batch Management Good understanding of integration with other SAP modules. Completed at least 3 significant full systems implementation lifecycles. Completed solution configuration for primary module. Operated in multi-project, matrix managed More ❯

of and experience of Scrum. Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, People Services, or IT Service Management (e.g., ServiceNow) is essential. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability More ❯

with technical leads to enhance internal workflows and security processes. Essential Knowledge, Skills and Experience: Hands-on experience with cloud infrastructure, ideally Oracle Cloud (OCI), including provisioning, configuration, and service management. Proficient with Terraform or similar IaC tools. Skilled in implementing and maintaining CI/CD pipelines (e.g., GitHub Actions), especially with automated security testing. Strong knowledge of containerisation More ❯

of remote work." Klipboard is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. A fast-paced PE backed organisation going through a period or acquisition and operational consolidation the role of Financial Analyst is a key role in the Group’s … sales backlog Production of standard month end reporting packs, including key KPIs. Prepare standing analysis, add preliminary analytical commentary for review by department lead and senior finance business partners Management of standard templates so that reporting style is consistently in line with brand guidelines Maintain base data and reports for rolling forecast, annual budgets and periodic reforecasts Be a … new company name – Kerridge Commercial Systems (KCS) is becoming Klipboard this year! Our new Klipboard brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯