26 to 50 of 69 Service Management Jobs in the Thames Valley

KPIs: calls, demos booked, proposals sent, and deals advanced Provide regular, honest forecasting to leadership — no surprises Collaborate with Sales Engineering, Implementation, and Account Management to ensure a smooth hand-off post-close What You’ll Bring 5+ years of B2B SaaS or field service industry sales experience … growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices ...

excellent opportunity for a hands-on technology leader to own and develop the organisation’s Technology Operations capability. You’ll lead the Service Desk team, oversee endpoint management and the Joiners, Movers and Leavers process, and introduce intelligent automation that improves operational efficiency and the wider colleague experience. … have overall responsibility for the effective operation and continued development of the organisation’s internal technology services. You’ll lead and develop the Service Desk team, take ownership of Windows and macOS endpoints and ensure technology processes remain secure, reliable and compliant within a regulated environment. You’ll also ...

deeper penetration into accounts that already know and trust us. What You’ll Do Close — At Volume Receive warm inbound leads from the Account Management team and marketing — the majority of your pipeline is already primed Run several demos per day with existing customers, moving deals through a short … taking a business from surviving to thriving — you sell transformation, not software Strong command of Salesforce or equivalent CRM Experience in SaaS, field service, or trades industries is advantageous Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate ...

connected people and operational assets. Oversee network operations delivered through a combination of internal resources and third party managed services. Monitor and improve network service health, capacity, performance, resilience and lifecycle. Lead the enterprise network security services within the role’s remit, including firewalls, VPN and remote access services … secure operation of OT hosting and compute platforms. Oversee OT Active Directory, the OT tenant and Entra ID services. Ensure effective identity lifecycle management, privileged access controls, platform health, backup, recovery and technical support. Manage technical risks and improvement opportunities across OT compute, directory and identity services. Ensure platforms ...

faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted … processes and assumptions, and shape solutions, not simply implement requested changes. What You Will Do Mature the HR technology operating model, including governance, release management, support processes, data quality, service ownership, and continuous improvement. Manage a SuccessFactors development team of 4-6 individual contributors across Manila ...

opportunity for someone who combines strong technology project delivery experience with a proven track record of establishing, improving and running an effective IT Change Management function. Working closely with the CTO, Technology leadership team, business stakeholders, Risk, Information Security and third-party suppliers, you will lead the delivery … line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take ownership of the Bank's IT Change Management processes, governance and controls, ensuring that production changes are appropriately assessed, approved ...

experienced M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex … resolve incidents effectively and efficiently. This is an excellent opportunity for an experienced M365 professional who enjoys combining technical expertise with mentoring and service improvement activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

sales team and play a key role in generating new business opportunities. If you have experience in B2B sales, business development, IT Services or Service Management , or you're looking to take the next step in your sales career, this could be an excellent opportunity for you. … resilient mindset. Excellent spoken and written English. Experience using a CRM system; Salesforce experience would be advantageous . A background in IT Services or Service Management is desirable but not essential. What's on Offer? £26,000£32,000 basic salary - OTE Double Uncapped earning potential 24 days ...

bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Support in defining, implementing and operating improved service support governance across SMARTY and our IT/Digital Partners. Manage BAU operational issues through partnering with teams across SMARTY and our IT/… Digital partners and feedback on service improvement initiatives. Working closely with our partners to ensure service assurance processes are being followed and appropriate governance is applied. Working with Senior Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational ...

resilience. Drive continuous improvement through automation, monitoring and modern infrastructure practices. Manage third-party suppliers, technology partners and infrastructure vendors. Maintain IT governance, asset management, capacity planning and documentation standards. Essential Experience 8+ years' experience in IT infrastructure, enterprise IT or technical operations. Proven experience supporting R&D, laboratory … delivering infrastructure projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership ...

organisations strengthen their day-to-day IT operations through training, consultancy, managed IT support and ITSM technology, backed by a global 24/7 Service Centre. This is a predominantly new-business role, focused on identifying, developing and winning new clients within Managed IT Services — ideally covering outsourced Service … identify opportunities for further growth — though new-business generation remains the primary focus of the role. You'll work closely with technical, consultancy and service delivery teams to develop suitable solutions and build lasting client relationships. What You'll Be Doing New Business Development Win new clients through structured ...

onsite .* We are seeking an experienced security cleared IT Supplier Manager to support the definition and execution of an IT supplier strategy and management framework within a highly regulated Aerospace and Defence environment. The role will work closely with Digital Information leadership, Procurement, Finance, Service Management and wider business stakeholders to manage the end-to-end IT supplier life cycle, from supplier evaluation and selection through to contract management, performance reviews and offboarding. Key skills At least 3+ years in IT supplier management, including supplier identification and evaluation, contracting, performance management ...

report locally out of any of the SHI UK locations.**Role Description***Include but not limited to;** Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.* Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization.* Collaborate … maximum uptime.* Use network tools for administration, maintenance, automation, and visualization reporting.* Provide support services to customers for specific IT related issues.* Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.* Configure Network equipment and execute changes while following ...

include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination. Innovate: A key component of the role will be to play an active role in IT project delivery for the site … site IT SME providing end user service to enable the effective use of IT Lead with Purpose: Role will include Blue Yonder WMS management responsibilities, which are dedicated to the customer on site. Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards ...

Hybrid and multi-cloud environments Enterprise applications ERP, CRM and line-of-business platforms Legacy application modernisation SaaS, COTS and low-code platforms API management and systems integration Event-driven and service-oriented architecture Data platforms, analytics and business intelligence Data governance, quality, lineage and master data Artificial … intelligence, machine learning and automation Identity and access management Cybersecurity, privacy and compliance DevOps, DevSecOps and platform engineering Containers, Kubernetes and infrastructure as code Enterprise service management and support models Observability, monitoring and operational resilience Digital workplace and collaboration platforms Technology operating models and governance Significant experience ...

will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery. Working Pattern Hybrid — up to 3-4 days on site … Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools, log files, and automated alerts Investigating Windows Event Viewer and application logs to identify root causes of errors Creating and updating knowledge base articles ...

Group: Operations Group Job Description: Job Summary: We are seeking a highly analytical and delivery-focused Performance and Optimisation Lead to join our Asset Management team. This role is accountable for driving the commercial and operational performance of our EV charging network by turning data, insight, and performance trends … delegated day-to-day lead for the O&M contract under a formal CAM delegation. Serve as the primary contact for contractor operational and service management teams, maintaining a structured operating rhythm and supporting delivery against agreed service levels (SLAs), benchmarks, and controllable factors. Partner closely with ...

technical demonstrations, proof-of-concepts or integration testing Strong knowledge of Digital Engineering , Digital Thread or Engineering Toolchains Experience working with engineering data, configuration management and lifecycle processes Proven delivery experience across complex, multi-stakeholder programmes Excellent stakeholder management and communication skills Experience working across engineering, IT, manufacturing … supply chain teams Degree in Engineering, Computer Science or a related discipline Project Management qualification (APM, PRINCE2 or equivalent) or equivalent experience IT Service Management knowledge (ITIL or similar) Desirable API integration, middleware or event-driven architectures Interoperability and systems integration Cyber Security and secure engineering environments ...

value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead … business stakeholders to align platform priorities with organisational needs. Ensure platform stability, performance, security and availability across all ServiceNow services. Oversee third-party vendors, service providers and platform-related budgets. Establish strong governance, risk management and compliance controls for the platform. Lead, coach and develop platform and engineering ...

design quality Monitor emerging technologies and best practices and recommend innovation opportunities that deliver business value Support the definition of supplier contracts and the management of suppliers in-life Work with Cyber-Security, Data, Digital Enablement, Operations, and Delivery teams to turn business demand into effective technology change Promote … Architecture qualifications such as TOGAF, Open CA, BCS, or equivalent Cloud architecture certifications (AWS, Azure, Google Cloud) ITIL, CISSP, ISSAP, or other security and service management qualifications Experience in telecommunications, OSS/BSS, infrastructure management, or network operations Experience within joint venture, regulated, safety critical, or multi ...

services. Install and onboard Windows and Linux servers to Azure Arc. Configure and manage Azure Arc-enabled servers and associated extensions. Support Azure resource management, subscriptions, resource groups and RBAC permissions. Assist with hybrid cloud integration and infrastructure modernisation initiatives. Install, configure, and troubleshoot Azure Monitor Agent … with PowerShell and Bash scripting. Experience with Azure Monitor, Log Analytics and infrastructure monitoring solutions. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management abilities. Ability to work independently and within cross-functional teams. Strong focus on security, reliability and operational excellence. Proactive approach to automation, monitoring ...

Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM) , Virtual Agent , Integrations , CMDB , and Now Assist (GenAI) capabilities . The ideal candidate will combine deep platform expertise with strong leadership … solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes. Responsibilities 6+ years of hands-on experience with the ServiceNow platform , including 3+ years in a technical lead or solution architect role. Proven delivery experience across CSM, Virtual Agent, CMDB ...

across billing processes. Working closely with teams across Finance, Technology, Operations and Customer Services, you'll play a key role in ensuring billing accuracy, service quality and process efficiency as the business continues to grow. Key Responsibilities Lead the day-to-day delivery of cloud billing operations and recurring … develop team members, supporting both performance and career growth Act as an escalation point for complex billing queries and operational issues Monitor KPIs, service levels and team performance Support governance, controls, reconciliations and audit requirements Collaborate with stakeholders across multiple business functions to improve processes Identify and implement opportunities ...