1 to 25 of 46 ServiceNow Jobs in the Thames Valley

Overview The ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable ServiceNow platform solutions that align with business and technology objectives. This role provides technical leadership across ServiceNow implementations, integrations, platform architecture, and modernization initiatives while ensuring adherence to best practices, security standards, and governance frameworks. The ideal … candidate will possess deep expertise in the ServiceNow platform, strong architectural skills, and the ability to lead cross-functional teams in delivering enterprise-grade solutions across multiple ServiceNow modules. Responsibilities Platform Architecture & Solution Design Design end-to-end ServiceNow solutions aligned with enterprise architecture standards. Define platform architecture, integration patterns ...

environment for Commercial, Marketing, E-commerce, digital, CRM, marketing automation, customer engagement, or related enterprise capabilities.* You have experience utilizing tools like Jira and ServiceNow* You are skilled at business relationship management, stakeholder engagement, demand shaping, prioritization, and influencing across business and IT teams.* You can connect strategy to execution ...

Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost ...

Experience with Docker and container-based application delivery Comfortable supporting live services within ITIL-based processes and SLAs, using tools such as ServiceNow, ConnectWise or Halo Clear communicator, able to work directly with customers and their development teams Desirable Previous MSP or multi-tenant experience Terraform Cloud/Enterprise Serverless ...

experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. Experience operating within multi-supplier or complex service delivery environments. ...

experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. Experience operating within multi-supplier or complex service delivery environments. ...

AdministrationNetworking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)Hardware Troubleshooting and Break/Fix SupportDevice Imaging, Deployment, and Asset ManagementITSM Tools (ServiceNow, Remedy, Jira, etc.)Remote Support ToolsMobile Device Support (iOS/Android)Basic Server and Infrastructure KnowledgeProfessional SkillsStrong customer service orientationExcellent verbal and written communicationProblem-solving ...

detail. Proficient in using workflow, ticketing, or service‐management platforms, with a solid command of Microsoft Office applications. Desirable Skills & Experience: Experience with ServiceNow or comparable enterprise workflow platforms. Familiarity with Microsoft Entra ID and identity governance tools. A background in financial services or a highly regulated environment ...

Infrastructure Application Integration Professional or Oracle Redwood Application Development Associate certification Enough Terraform or OCI administration to read what our platform engineers build Tosca, ServiceNow and Jira, and work in secure or government environments #J-18808-Ljbffr ...

cost-effectiveness and performance. Oversee software procurement, application selection, contract management and budget ownership. Champion automation, integration and optimisation across key platforms, including Salesforce, ServiceNow, aquila and billing systems. Establish software quality standards, testing frameworks and release management best practices. Define and deliver APFN's enterprise data strategy, governance framework ...

Senior Product Manager (ServiceNow) Location: Hybrid, Milton Keynes area (minimum 60% onsite) Contract: 12-month initial contract Rate: Up to £650 per day (inclusive) Security Clearance: SC Clearance eligible The Opportunity We are seeking an experienced Senior Product Manager to lead the strategic direction, development and continuous improvement … critical ServiceNow platform within a complex enterprise environment. This is an excellent opportunity for a product professional who can combine strategic thinking, stakeholder engagement and strong delivery management skills to maximise product value and drive business outcomes. Working alongside technical teams, suppliers and senior stakeholders, you will be responsible ...

sales organisations through ABM or field marketing. Experience within enterprise software or cloud technology organisations (e.g. AWS, Microsoft, Google Cloud, Salesforce, Adobe, SAP, Oracle, ServiceNow, Workday or similar) or within airline technology, travel technology or aviation is desirable. Curiosity and judgement in adopting AI tools to improve productivity, automate repetitive ...

TETRA, 3GPP, IP networking, routing protocols and end-to-end network troubleshooting. • Experience with Wireshark, SIP, RTP, RTCP, Diameter, IXIA, Jira and ServiceNow, alongside VMware-based Core deployments. • Excellent analytical, technical, communication and leadership skills, with an Engineering or equivalent technical degree/experience. • Awareness of NIST, OWASP ...

TETRA, 3GPP, IP networking, routing protocols and end-to-end network troubleshooting. • Experience with Wireshark, SIP, RTP, RTCP, Diameter, IXIA, Jira and ServiceNow, alongside VMware-based Core deployments. • Excellent analytical, technical, communication and leadership skills, with an Engineering or equivalent technical degree/experience. • Awareness of NIST, OWASP ...

Overview We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM) , Virtual Agent , Integrations , CMDB , and Now Assist (GenAI) capabilities . The ideal candidate will combine deep … stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes. Responsibilities 6+ years of hands-on experience with the ServiceNow platform , including 3+ years in a technical lead or solution architect role. Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations . Strong ...

services, professional service. Placing resources, shaping requirements and working with various customer stakeholders. Experience of project portfolio management and ITSM processes. Some knowledge of ServiceNow desirable. Stakeholder management and governance responsibilities along with pipeline and capacity planning across multiple teams working with Suppliers. Engaging direct with business stakeholders within ...

data access, segregation of duties Working familiarity of OTBI or BI Publisher for HR reporting Useful but Not Essential: Oracle Guided Learning awareness Tosca, ServiceNow, ConfigSnapshot, Jira Public sector HR or payroll processes Human Resources experience is desirable. #J-18808-Ljbffr ...

right questions to understand how controls and systems work. Hands‐on experience with a GRC or compliance‐automation platform (e.g., LogicGate, ServiceNow, Drata), and comfort using AI tools in compliance workflows. Strong written and verbal communication, with the ability to translate between compliance and engineering for both technical and leadership ...

ServiceNow Software Engineer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through … platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding ...

enterprise application strategy. You will lead design teams translating business needs into deliverable backlogs, while championing agile practices and partner management across Salesforce, ServiceNow, aquila and billing systems. You’ll shape the data strategy, governance framework and technology roadmap, evaluating AI and new architectures to maximise business value. #J ...

work independently and follow detailed technical instructions from remote teams. Ability to work independently on the deployments and transformations. Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus. Excellent communication and coordination skills . Preferred Certifications: CCNA, CCNP and administrator level certification on other OEMs or equivalent ...

reporting, and executive-level dashboards that enable data-driven decision making across Enterprise Service Management processes. This role serves as the primary owner for ServiceNow reporting, performance analytics, KPI governance, and service management metrics.In this role, you will have the opportunity to:Design, develop, and maintain ServiceNow reports, dashboards, scorecards … uphold reporting governance, dashboard standards, visualization best practices, and data consistency requirements, ensuring accurate and reliable reporting across ITSM processes.Partner with ITSM Process Owners, ServiceNow Platform teams, CMDB teams, and project stakeholders to define reporting requirements, develop success measures, and resolve data quality issues that impact reporting accuracy and decision ...

recurring issues, taking proactive action where required. Provide leadership and coordination during major incidents and critical service events. Manage the operational relationship with ServiceNow managed service providers and influence platform priorities and improvements. Drive improvements across automation, self-service, reporting and operational efficiency. Support service introduction, operational readiness, early life … environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations, operational risk and major incidents. Excellent stakeholder management and communication skills. Experience working within Defence ...

creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements. We are seeking an experienced Platform Manager - ServiceNow to lead the strategic direction, development and ongoing optimisation of the ServiceNow platform. This role will be responsible for ensuring the platform delivers maximum business value … external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead the delivery of platform enhancements, upgrades and new capabilities. Manage relationships with key business stakeholders to align ...

first contact. Identify high-volume or repetitive demand suitable for workflow automation, self-service, proactive remediation or problem management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling, trend analysis and continual-improvement activity using Service … senior or demanding users. SC clearance is required. Candidates must hold, or be eligible and willing to obtain and maintain, the required clearance. Desirable ServiceNow experience, particularly Incident, Request, Knowledge or Major Incident workflows. ITIL 4 Foundation or higher. Working knowledge of Intune, Entra ID, Autopilot, Defender, PowerShell or endpoint ...