24 of 24 Customer Service Jobs in Tyne and Wear

days in a week) Job Description: The Role As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well-configured Dynamics 365 Customer Service solutions. The role requires strong functional expertise, excellent customer interaction skills … responsibilities: Lead requirements discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely ...

days in a week) Job Description: The Role You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with … scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem. Your responsibilities: Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements Own end-to-end solution definitions include functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand business ...

Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone … technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow ...

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate:? £13.35 per hour rising to £13.66 per hour at 9 months … someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . ...

remote role for a Self-employed Sales Agent. The primary responsibilities include promoting and selling SyncPayments' solutions, building relationships with business clients, providing exceptional customer service, and training clients on product offerings. The role also involves identifying opportunities for growth, handling customer inquiries, and achieving or exceeding … sales targets. Qualifications Strong Communication and Customer Service skills to effectively connect with clients and address their needs Proven experience in Sales and the ability to identify and secure new business opportunities Knowledge of Insurance and related services is a plus Experience in Training clients to use software ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

faults efficiently using specialist tools and software Work collaboratively with colleagues and stakeholders Participate in an out-of-hours rota when required Deliver excellent customer service at every interaction What You'll Bring Essential: NVQ Level 3 in an electrical discipline AM2 practical qualification Full UK driving licence … industry standards Strong problem-solving and fault-finding skills Confidence using laptops/software to interrogate systems and interpret technical drawings Excellent communication and customer service skills You'll be detail-oriented, adaptable, and committed to delivering safe, compliant, and high-quality work. What's on Offer ...

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital … collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers ...

requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience ...

What were looking for We are looking for someone with excellent communication skills and a can-do attitude, who can focus on giving great service to our customers during office furniture and printer installs. What youll be doing Roles and Responsibilities : Driving the company van for customer deliveries … collections, always ensuring a professional service to uphold the companys reputation. Planning routes effectively to maximise the efficient delivery of customers orders. Conduct client site surveys to ensure safe delivery and collection of equipment. Installation of MFPs and print equipment. Processing of returned equipment, ensuring all documentation is submitted ...

Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support … clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/ ...

Systems Technician to support both internal teams and external clients. This is a varied, hands-on role covering IT support, systems administration, onboarding, and customer engagement within a fast-paced operational environment. The successful candidate will play a key role in maintaining systems, supporting users, onboarding new clients … continuously improving processes and documentation. Key Responsibilities: Provide IT systems, software, and hardware support across the business Own and manage the IT Service Desk, ensuring tickets are handled efficiently Support system administration, troubleshooting, and maintenance Onboard new clients, including system setup, data integration, and configuration Integrate customer platforms ...

solution with confidence Demonstrate and deliver exceptional problem-solving and troubleshooting skills Ability to ask the right questions to gain an understanding of the customer's business Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … your feet and quickly research to find an answer to the customer query. Training Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE ...

+ bank holidays Company vehicle Employee referral bonus scheme Tools, PPE, uniform and ongoing training provided Health & wellbeing support Employee recognition programme The Role Service, maintain and install fire alarms, CCTV, intruder alarms and access control systems Deliver a high standard of customer service and build strong … client relationships Manage your own workload across a regional patch Diagnose faults and carry out effective repairs Complete accurate service and compliance reports Identify system issues and recommend improvements Work to deadlines while maintaining quality standards Ensure full compliance with health & safety regulations Collaborate with internal teams to deliver ...

Sales executive to join a client based in Newcastle - this is an office-based role. The role focuses on building strong client relationships, understanding customer needs, and presenting suitable products or services to achieve sales targets. Key responsibilities and deliverables: Actively seek out and generate new sales opportunities through … Maintain sales case records to the highest standards using the in-house CRM system Demonstrate strong understanding of product features, limitations, and integrations Match customer needs to technical capabilities Support or deliver product demos and trials Complete and handle technical parts of proposals and questionnaires accurately and on time ...

comes from effort and consistency People-focused - confident communicators who can build rapport fast Experienced in fast-paced environments like sales, retail, hospitality, or customer service (a bonus, not a must) Why join TRG? If you're willing to put in the work, the rewards are real ...

experience as a Fire and Security Engineer Ability to troubleshoot and diagnose faults in electrical systems and fire/security equipment. Excellent communication and customer service skills. Full UK driving license. Flexible and willing to travel Sunderland and the surrounding area What's on offer ...

across several departments, with the clear aim of translating strategy into execution. Your specific responsibilities as Operations Director will include: Leading several departments, including Customer Service, Project Delivery, IT and HR Guiding daily operational performance via a team of Department Heads Instigating clear targets Building scalable and robust ...

several departments, with the clear aim of translating strategy into execution. Your specific responsibilities as Head of Operations will include: Leading several departments, including Customer Service, Project Delivery, IT and HR Guiding daily operational performance via a team of Department Heads Instigating clear targets Building scalable and robust ...

across several departments, with the clear aim of translating strategy into execution. Your specific responsibilities as Operations Director will include: Leading several departments, including Customer Service, Project Delivery, IT and HR Guiding daily operational performance via a team of Department Heads Instigating clear targets Building scalable and robust ...

North East. Their comprehensive suite of services includes VoIP, cloud solutions, cybersecurity, and network management. With a hands-on, personal approach to customer service, they tailor solutions to meet the unique needs of each client, allowing businesses to focus on growth while they manage IT and communication requirements. ...

with people – you enjoy building relationships Drive to learn – you’re coachable and open to feedback Any experience in part-time work, internships, sales, customer service, or competitive sports or societies is a bonus - but not essential. 🚀 What You’ll Get We invest heavily in our graduates because ...

days in a week) Job Description: The Role You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with ...