24 of 24 Customer Service Jobs in Tyne and Wear

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing … customer support and escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus ...

help them along their career path In that case you'd be a great fit for Barron McCann . We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance … customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member ...

their software development career who is eager to learn while gaining hands-on experience. The position is split between software development (50%) and customer service/support (50%), providing a well-rounded foundation in both technical and customer-facing skills. You will work closely with experienced developers … from senior developers Fix bugs and contribute to system improvements Participate in code reviews and development meetings Document code and technical processes where required Customer service & support: Provide first-line technical support to customers via phone, email, or ticketing system Investigate and resolve basic software and system issues ...

Entry-Level Project Coordinator (working towards becoming a Project Manager) Duration: 6 months Rate: £140.00 per day, paid via an umbrella service Location: Newcastle We are seeking an Entry-Level Coordinator to join a large and well-established telecommunications organisation. This is a developmental position designed to progress into … subject to performance and skills development. You should bring a positive work ethic and a desire to expand your knowledge and capabilities. Candidates with customer-facing experience, such as those from Customer Service or Complaints Handling roles, who are looking to move into a project support environment ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 - AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

servicing, and maintenance of fire alarm systems Working on security systems including intruder alarms, CCTV, and access control Fault finding and repairs Completion of service reports and documentation Providing a professional and customer-focused service Participation in an on-call rota (where applicable) Requirements Previous experience … access control systems Understanding of relevant British Standards (e.g. BS5839) Full UK driving licence Ability to work independently and manage workload Good communication and customer service skills Desirable (Not Essential) Industry-related qualifications Manufacturer training (e.g. Gent, Apollo, Hikvision, Paxton, Texecom, etc.) FIA or equivalent certifications Package Salary ...

What we are looking for? Professional or business level fluency in speaking/reading and writing in English. Ideally 2 years of Finance or Customer Service related business admin experience. Familiarity with Microsoft Excel and handling sensitive/confidential data/information. Detail orientated, resilient, organised, flexible, positive … offer at TRG? Clear career progression plan to senior/leadership levels based on performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day ‘Family Matters’ (enhanced Maternity ...

requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience ...

looking for a 1st Line Engineer to act as the first point of contact for users needing IT support. You’ll deliver high-quality customer service, resolve technical issues remotely, and keep systems and processes running smoothly. What You’ll Do Provide fast, friendly support for IT incidents … service requests Resolve the majority of issues at first contact where possible Diagnose problems across hardware, software, networks and Microsoft 365 Log and manage all tickets accurately, keeping users updated throughout Maintain clear technical documentation and contribute to the knowledge base Escalate complex issues when needed and communicate risks ...

point of contact to internal colleagues reporting IT related incidents. No IT experience is necessary since training will be provided, KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Log incidents accurately and escalate where necessary Deliver a positive and professional customer experience CANDIDATE ...

with excellent attention to detail Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive High degree of customer interaction and strong customer service skills Person Specification Strong relationship builder Excellent communicator both verbally and through presentation Able to thrive ...

ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange … systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking ...

depending on experience Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • CCTV Service Experience ) • Fire Knowledge (Advanced, kentech and morley would be useful) • Strong Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding … wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand ...

support this, they are seeking a Senior IT Project Manager with strong business change expertise to deliver complex, cross-functional projects that enhance customer service, streamline operations and improve colleague experience.This role is ideal for a proactive, influential Senior PM who thrives in transformation environments and wants … Oversee project close-down, benefits realisation and lessons learned. Stakeholder & Change Management Engage, influence and support a wide range of stakeholders across IT, operations, customer services and external partners. Lead change impact assessments, communications planning and business readiness activities. Ensure change is effectively embedded across teams, enabling sustainable adoption. ...

support this, they are seeking a Senior Project Manager with strong IT and business change expertise to deliver complex, cross-functional projects that enhance customer service, streamline operations and improve colleague experience. This role is ideal for a proactive, influential Senior PM who thrives in transformation environments ...

drive operational efficiencies and lead other Business Analysts? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Senior Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...

drive operational efficiencies and lead other Business Analysts? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Senior Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...

will also be responding to live incidents on the various platforms, taking ownership and working to resolve them ASAP. Working closely with colleagues across service lines to investigate issues, clarify root causes, and implement long-term solutions. Analysing and manipulating data using tools like Excel and Access. What youll … solutions, Metis, and Workday. Previous experience in test execution including HR and Payroll systems. The ability to investigate live issues and deliver excellent customer service. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply ...

housing groups? This company specialises in providing multi utility solutions that make construction companies processes more efficient, while striving for high levels of customer service. This award winning company provided Gas, Water and Electricity connections for residential, commercial and industrial projects. They have also branched into the renewables industry … This is a key role within the business, where you will be responsible for driving sales growth and managing the full tender process, from customer enquiry through to submission and closure, while maintaining strong client relationships and ensuring customer satisfaction. This is a fantastic opportunity for someone ...