16 of 16 Customer Service Jobs in Tyne and Wear

Customer Service Advisor Newcastle upon Tyne- 5 days Onsite Contract role (6 months) Day rate- competitive TBD The Role Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional … confident individuals to handle high-volume customer enquiries and ensure a positive experience every time. Key Responsibilities Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls. Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment. Compliance ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service Transition ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

will also provide mentoring within the team and occasionally support complex 3rd line technical issues, ensuring incidents are resolved professionally and in line with service expectations.???????This is an excellent opportunity to work with modern cloud technologies while continuing to develop your technical skills across a broad infrastructure environment.The … practices , vulnerability management, and compliance controls Develop automation and infrastructure-as-code solutions to streamline operations Provide technical support and mentoring to colleagues and Service Desk teams Support IT integrations and onboarding of new organisations , including due diligence and infrastructure planning Work with third-party providers and vendors ...

Role You’ll rotate across several areas of IT, building deep technical understanding, problem‐solving confidence, and a strong sense of purpose and teamwork. Service Desk Act as a trusted and friendly first point of contact for employees needing IT support. Deliver excellent customer service shaped … supported and connected. Infrastructure & Security Assist with maintaining our cloud‐based compute and storage services, helping resolve incidents and implement changes. Carry out daily service checks and contribute to forward‐looking maintenance and upgrade schedules. Participate in cyber incident response, analysis, and remediation - helping protect our organisation ...

operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment. If you’ve mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering — this is your next step. Responsibilities: Managing and resolving IT support … practices and security monitoring Escalating and working alongside senior infrastructure engineers Ideally you will have: Approx 1 year experience in a 1st Line/Service Desk role Strong troubleshooting mindset and customer service skills Experience with laptop builds and user administration Genuine interest in infrastructure, networking ...

hubs in Glasgow or Reading. SC Clearance eligibility is required. WhatsonOffer Basesalaryupto £80,000 Carallowance Performance-basedbonus Flexibleremoteworkingwithoccasionalhybridtravel Generouspensioncontributionsandacomprehensivebenefitspackage KeyResponsibilities Architect,design,andimplementrobustDynamics365CEsolutions(Sales,CustomerService,Marketing,PowerPlatform) Leadtechnicalarchitecturethroughthefullprojectlifecycle IntegrateDynamics365withAzureservicesandthird-partyplatforms Developcustomplugins,PowerAutomateflows,andmodel-drivenapps Providetechnicalleadershipandmentordeliveryteams Ensurescalability,security,andqualityacrosscomplexsolutions Conductworkshopsandtranslatebusinessrequirementsintotechnicaldesigns AboutYou Hands-onexperiencewith Dynamics365CE andthePowerPlatform Proventrackrecorddesigningenterprise-scaleCRMsolutions,integratedwith Azure ExperienceworkingwithREST/ ...

Policy Processing online and paper applications efficiently in line with departmental KPIs Assessing applications against eligibility criteria prior to approval Liaising with equipment and service providers regarding orders and delivery Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures Maintain confidentiality … National Minimum Wage, with a planned increase in April Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service Free on-site parking Christmas shut down Workplace pension scheme Opportunities for training and development Support with professional CPD Opportunities for volunteering Occupational sick ...

hubs in Glasgow or Reading. SC Clearance eligibility is required. WhatsonOffer Basesalaryupto£80,000 Carallowance Performance-basedbonus Flexibleremoteworkingwithoccasionalhybridtravel Generouspensioncontributionsandacomprehensivebenefitspackage KeyResponsibilities Architect,design,andimplementrobustDynamics365CEsolutions(Sales,CustomerService,Marketing,PowerPlatform) Leadtechnicalarchitecturethroughthefullprojectlifecycle IntegrateDynamics365withAzureservicesandthird-partyplatforms Developcustomplugins,PowerAutomateflows,andmodel-drivenapps Providetechnicalleadershipandmentordeliveryteams Ensurescalability,security,andqualityacrosscomplexsolutions Conductworkshopsandtranslatebusinessrequirementsintotechnicaldesigns AboutYou Hands-onexperiencewithDynamics365CEandthePowerPlatform Proventrackrecorddesigningenterprise-scaleCRMsolutions,integratedwithAzure ExperienceworkingwithREST/SOAPAPIsandAzureservices Strongunderstandingofarchitecturalbestpractices ...

Location: UK Hybrid with occasional travel to a UK Virgin Money Hub when required Contract type : Permanent - Full time Our Team Platform as a Service (PaaS) team holds a pivotal position in shaping the future of our platform services on our Technology Estate, defining and executing the strategic vision … offerings, ensuring scalability, efficiency, and innovation in our platform services. The Lead Platform Engineer is a senior technical authority within the Platform-as-a-Service (PaaS) Windows Server Team, responsible for shaping, securing, and sustaining the bank's enterprise Windows Server and Active Directory estate. The role provides deep ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

Audio Visual, Public address & Voice Alarm systems Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Reactive call outs to site, with … area Competent admin skills with sound working knowledge of internal business system. Sound commercial awareness, knowledge of design and pricing of systems and upgrades Service oriented, but can interchange on Install related tasks when required Good verbal communicator Excellent team player and relationship builder Previous employment within a BAFE ...