26 to 30 of 30 ITIL Jobs in Tyne and Wear

Driving performance across multidisciplinary teams Identifying opportunities to grow accounts and improve service outcomes Applying AI and automation to enhance operational effectiveness Working within ITIL-aligned service management frameworks What we're looking for: Proven Service Delivery Management experience Strong stakeholder engagement and leadership skills Experience managing large-scale … services and teams Eligibility for UK Government Security Clearance Nice to have: Advanced ITIL certifications ServiceNow, JIRA, or Azure DevOps experience Automation and continuous improvement experience NHS sector experience ...

pivotal role in how IT supports the business. You'll own the day-to-day running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities … passion for providing high-quality support. Leading or supervising a service desk, including managing workload, priorities and performance against SLAs. Working knowledge of ITIL and hands‐on experience running core service management processes: incident, problem, change, request and knowledge management. Diagnosing and troubleshooting IT issues, providing support ...

with technical teams, suppliers, and stakeholders to understand service requirements and assess impacts Create and maintain service documentation, processes, and Service Design Packages Support ITIL-aligned service management activities, ensuring services follow best practice and organisational policies Monitor service performance and track KPIs/service levels, identifying issues and improvement … building relationships across business and technology teams Good analytical ability to monitor performance, interpret KPIs, and drive process compliance Experience (or strong interest) in ITIL processes and continuous service improvement Comfortable working with service documentation, process frameworks, and structured change activities Additional information: If you're looking to make ...

improve CI/CD pipelines (e.g. Jenkins, Azure DevOps) and support release/deployment processes, including working within formal change management (e.g. ITIL) for production releases Apply unit testing and TDD practices (e.g. xUnit, NUnit, Moq) to ensure reliability and maintainability Work with Microsoft Azure cloud services (e.g. App Service … working with Azure Repos and Devops. Unit testing and TDD experience (e.g. xUnit, NUnit) Experience working within formal change/incident management processes (e.g. ITIL) Exposure to modern architecture patterns (Microservices, Event-Driven, Clean Architecture) Interest in AI-assisted development tooling and governance Additional Information Why Version 1? At Version ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong problem-solving skills … experience with ITIL, ISO certifications, and familiarity with Microsoft 365, Entra ID, and macOS administration. Hybrid work at multiple locations is offered. #J-18808-Ljbffr ...