10 of 10 ITSM Jobs in Tyne and Wear

frameworks for continuous cloud security assessment and improvement, including monitoring at a platform and workload level. Design incident response and management protocols for cloud environments, working with the organisations ITSM team and workload owners ensuring that business continuity and incident management plans are robust. Digital Delivery and Innovation Collaborate across departments to identify opportunities for cloud adoption that enhance service More ❯

support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating more complex cases to senior team members. Accurately log incidents and service requests in the ITSM system, ensuring users are kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for Office 365 applications (Outlook, Excel More ❯

drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯

drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯

new company Hays Technology are recruiting an IT Product Owner on a permanent basis to join an expanding public sector organisation. You will be reporting to the Head of ITSM & Infrastructure. Your new role The IT Product Owner will be working closely with Copilot, MS365, and Atlassian and is responsible for driving the vision, strategy, and execution of innovative solutions More ❯

a passion for technology are essential. Provided effective user support both remotely and on-site, ensuring adherence to service level agreements. What you’ll be doing: Experience with an ITSM platform to manage, prioritise, and track support requests. Diagnose and resolve complex hardware and software issues. Conduct root cause analysis to minimise recurring issues and enhance service quality. Ensure system More ❯

analytics Ensure effective stakeholder engagement throughout the project lifecycle Required Skills and Experience: Technical Expertise: Extensive knowledge and experience with the Microsoft 365 product suite and integrating other applications. ITSM tool experience preferred Professional Experience: Familiarity with GDS (Government Digital Service) frameworks Proven ability to elicit and define requirements Experience in business improvement processes Strong stakeholder engagement skills Demonstrated delivery More ❯

you will be the driving force behind the strategy, adoption, and innovation of the company's core Microsoft (Azure, Copilot, M365) and Atlassian platforms. Reporting to the Head of ITSM & Infrastructure, you will act as the crucial link between technology and business objectives, ensuring these powerful tools deliver maximum value and enhance productivity across the organisation. Key Responsibilities Shape the … an IT Product Owner or in a similar role. Strong, hands-on knowledge of the Microsoft 365 suite, including emerging technologies like Copilot. A background in IT service management (ITSM), project delivery, and effective stakeholder engagement. Excellent problem-solving skills and the ability to manage complex technical issues and vendor relationships. A confident communication style, with the ability to translate More ❯

requests, problems, changes) Ensure consistent and measurable service performance across CE and F&O platforms Lead process improvements and service optimisation initiatives Utilise tools such as Azure DevOps and ITSM platforms to monitor and improve service management Support the transition from implementation to live operations across new deployments Foster strong relationships with business stakeholders, project teams, and IT leadership Provide … with a passion for delivering robust enterprise systems. Ideally, you have: Strong experience with D365 F&O or CE, ideally in a service delivery capacity Solid understanding of IT service management, project sprints, and stakeholder engagement Excellent analytical, organisational, and communication skills A calm, pragmatic approach to problem-solving and decision-making The ability to manage multiple priorities while leading More ❯

responsibilities. Oversee and forecast team capacity to ensure BAU and project work is adequately supported. Manage core team to create capacity to absorb applications exiting deployment projects. Work with ITSM and others to ensure that projects exiting projects entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment … with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst establishing strategies/execution plans for ticket management. Report on team and system performance to manage and plan capacity and also to report More ❯