6 of 6 ITSM Jobs in Tyne and Wear

will be required to hold active SC clearance for this role. Desirable skills - ITIL certification or an equivalent service management qualification. - Experience with ITSM tooling such as ServiceNow, Jira Service Management, or similar. - Familiarity with cloud platforms (e.g. AWS, Azure or GCP) and modern data platforms. - Experience in using ...

delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer ...

delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer ...

fast-paced software or SaaS environment. A customer-first mindset with a genuine passion for delivering excellent service. Experience using service desk or ITSM platforms to manage support requests. The ability to prioritise multiple tasks and work effectively under pressure. A collaborative approach and the confidence to work across multiple ...

Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 23 years relevant experience within a 300500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential ...

ITSM SLA Analyst – 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting for service reviews ...