9 of 9 SLA Jobs in Tyne and Wear

networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You'll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support ...

Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

doing? Key responsibilities will include: Actively monitoring database performance metrics; identifying potential issues and setting up alerts to proactively address problems. Maintain internal SLA’s where appropriate. Tuning SQL queries, optimising database schema design, and managing indexes to maximise database performance. Forecasting future database needs and scaling infrastructure accordingly ...

into production You own it. When you build something, you take responsibility for its behaviour in production. You respond to incidents (15-minute acknowledgement SLA during working hours), investigate issues, and close the loop You write things down. Documentation is not an afterthought it's how we scale knowledge across ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. Partner closely with product engineering squads (embedded model) Improve alert quality and reduce noisy escalations We seek a staff software engineer operating ...

Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem with a spotlight on revenue by driving critical SLA s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. Define compliance and regulatory strategy partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...