1 to 25 of 28 1st/2nd Line Support Jobs in the UK

sthewaytodeliverextraordinaryresultsforourpatients. Weare DedicatedtoourMission .Youcan’tchangetheworldifyoudon’thavedetermination. Weare OneTeam .Weonlysucceedwhenweworktogether. Job Description Role purpose As our company expands, we have created an exciting new opportunity for a 1st / 2nd Line IT Support Engineer to join our UK team at Granta Park near Cambridge. You will support the IT systems … DR and data solutions to ensure business continuity. Providing routine desktop support to all staff, including the Microsoft Office suite, SharePoint online, Microsoft Teams and Windows 10 / 11 operating systems. Setting up hardware and software for new staff, being responsible for on and off boarding staff. Supporting and troubleshooting networking equipment and issues, including wireless. Working … Demonstrable experience with: Office365 SharePoint Windows PowerShell AzureAD + SSO Active Directory MDM platforms Enterprise-grade networking Firewalls(Paolo Alto) SSL+IPSEC VPNs Enterprise-grade backup systems Extensive Windows desktop / server support experience. Experience with enterprise-grade security platforms. Some experience of Linux / Unix systems and administration. An eye for detail Desirable Experience of project More ❯

needs are met in a timely manner. The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st / 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will … and software configuration Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes Local administration of LAN including DHCP / DNS / Firewall Deploy, install and configure Windows 11 clients to a standard specification Administer On-premise AD and Entra ID Microsoft Navision administration Office 365 administration Document … appropriate persons Contribute to the company’s commitment to continuous improvement by forwarding your suggestions to appropriate person What experience and skills are we looking for? Foundation professional training / qualifications: ITIL Foundation v3 / v4 MS MCPs / MTAs Knowledge of MS Dynamics365 (Field Service / Business Central) Knowledge of MS Navision Minimum 2 years More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices, and networking basics Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in technology Excellent communication and a genuine team player attitude Those that have been in this role More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices, and networking basics Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in technology Excellent communication and a genuine team player attitude Those that have been in this role More ❯

Are you a Second Line IT Support Engineer / Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two … is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer / Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be resolving tickets and … junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN / WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you More ❯

Are you a Second Line IT Support Engineer / Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two … is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer / Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be resolving tickets and … junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN / WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you More ❯

be for you. For this role, you will need a blend of being technically proficient, a great communicator, able to help your colleagues, and the technical lead with 1st or 2nd line issues. If all the above sounds like you, then we’d love to meet you. Key Responsibilities: Excellent communication skills - both written … years’ experience in an IT Role or 3 years’ experience in an MSP Strong knowledge of Microsoft Servers and Hyper-V Strong knowledge of Networks Good understanding of Backup / Disaster Recovery Products In-depth technical experience of Microsoft 365: Exchange, Teams, SharePoint Experience with Microsoft EMS 365 Technologies: Azure Active Directory, Intune, Information Protection Being part of the … escalation team for technical issues and finding solutions Preferred Qualifications / Experience: Microsoft Certifications, including Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900) ITIL Foundation #J-18808-Ljbffr More ❯

IT Support Engineer Permanent Office-Based – Dalkeith, Edinburgh Posted 11 / 06 / 2025 CVs ASAP Start date ASAP Meraki Talent’s client is looking to appoint an IT Support Engineer to provide high-quality technical support across a diverse IT environment. This is a fantastic chance to join a dynamic business … where you'll be responsible for ensuring IT services run smoothly and efficiently for both office-based and retail teams. Key Responsibilities of IT Support Engineer • Provide technical support across hardware, software, networks, and mobile devices (Windows, Apple, Android). • Manage incidents and requests via ITSM tools, ensuring timely resolution and minimal disruption. • Support … . • Ensure compliance with GDPR, PCI DSS, and IT security standards. Background of IT Support Engineer • Proven experience in IT support in 1st / 2nd Line • Strong troubleshooting skills across hardware, software, and networks. • Familiar with Windows Server, Office 365, Teams, SharePoint, and cloud services. • Excellent communication skills with More ❯

Job Title: 1st Line / 2nd Line Support Engineer Location: Cardiff (Office-Based) Job Type: Full-Time Office Hours Salary: CIRCA 25,000 per annum plus benefits We are looking for a proactive and technically skilled 1st Line / 2nd Line Support & Remote Monitoring Engineer to join a Helpdesk team at our Cardiff office. In this role, you will be the first point of contact for technical issues raised by clients and internal teams and play a vital part in maintaining the uptime and performance of critical systems through remote monitoring. This is an excellent opportunity for … Systems, and networking tools like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd line support teams when necessary. Log issues and resolutions accurately in fault monitoring systems. Perform regular system health checks and scheduled maintenance. Assist More ❯

Job Title: 1st Line / 2nd Line Support Engineer Location: Cardiff (Office-Based) Job Type: Full-Time | Office Hours Salary: CIRCA £25,000 per annum plus benefits We are looking for a proactive and technically skilled 1st Line / 2nd Line Support & Remote Monitoring Engineer to join a Helpdesk team at our Cardiff office. In this role, you will be the first point of contact for technical issues raised by clients and internal teams and play a vital part in maintaining the uptime and performance of critical systems through remote monitoring. This is an excellent opportunity for … Systems, and networking tools like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd line support teams when necessary. Log issues and resolutions accurately in fault monitoring systems. Perform regular system health checks and scheduled maintenance. Assist More ❯

A 1st / 2nd Line Support Consultant with 1 year + experience is needed to join our team at Classroom365, a leading MSP for schools ICT support, based in London and surrounding areas, including Essex, on a full-time basis. The role is a permanent position with excellent prospects. … Many consultants having been with us for over 10 years. With over 25 years of experience providing ICT support to London schools, the British Council and LEAs, we have a wealth of knowledge and experience in the education sector. This is an opportunity to join an exciting IT company and gain industry-standard certified training. You will develop … currently support schools in the following boroughs: Greenwich, Southwark, Wandsworth, Lambeth, Croydon, Lewisham, Tower Hamlets, Hackney, Brent and parts of Essex. Desirable Skills 1yrs+ 1st / 2nd Line IT support experience and have the ability to work diversely Experience working in the Educational Sector Strong customer service skills Strong More ❯

Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry … Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st / 2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company The Support Engineer will … you need to be willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st / 2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365 More ❯

Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to … a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10 / 11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary More ❯

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯

on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st / 2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the Global Head … This role will not have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st / 2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and … be advantageous. Cloud infrastructure experience with Azure and AWS would also be advantageous. Past experience with database technologies would be advantageous, particularly Microsoft SQL and MongoDB. Experience with airport / airline software that is used in airport environments would also be advantageous but not essential. Job Benefits What's in it for you· Competitive salary Best in Class Share More ❯

1st / 2nd Line IT Support Administrator Location: Poole (with occasional travel between sites) Hours: Monday-Friday, 8:00am-5:00pm Salary: £29,000 - £33,000 DOE Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with … a successful and growing business based in Poole, looking to expand their IT function with a 1st / 2nd Line IT Support Administrator . This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support … and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access / security controls. Ensure systems are secure through proactive patching, backups, and firewall management. Set up and support user accounts, workstations, and remote access tools. Liaise with third More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll help drive … IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent … qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We're looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you'll help drive … IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent … qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You'll Achieve This role supports the delivery of our clients company strategy by maintaining and improving More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll help drive … IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent … qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving More ❯

Infrastructure Engineer (Contract) | 1st, 2nd, and 3rd-line support | Azure Company: McCabe & Barton Location: London, United Kingdom Posted: 3 days ago Type: Hybrid Job Contract Salary: 500 Overview We are seeking an experienced Senior Infrastructure Engineer for a 12-month contract role with our global financial services client. The ideal candidate will … have extensive knowledge of on-premises infrastructure, networking, and global network architectures. Key Responsibilities Manage and maintain on-premises infrastructure and network systems Provide 1st, 2nd, and 3rd-line infrastructure and end-user support for staff in UK, Asia, and European regions Administer and troubleshoot Cisco networking equipment and small global networks … to work under pressure Technologies Hardware: Desktops, Laptops, iPads, iPhones, Telephony systems, Video Conferencing equipment, Printers, Copiers Networking: Cisco switches, Firewalls, On-premises Wi-Fi systems Software: Windows 10 / 11, iOS, Office 365 (Web, Desktop & Mobile), Microsoft Teams, SharePoint, OneDrive Infrastructure: Active Directory, VMware, ITSM tools (e.g., EasyVista or similar), Remote support tools The successful candidate More ❯

IT Support Technician (1st / 2nd Line) - London I am looking for an IT support professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time zones. This role is five days … a week in the office near Blackfriars and is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Assist users with software queries, new laptop setups, and basic troubleshooting. Help onboard new … software, and network issues. Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support More ❯

IT Support Technician (1st / 2nd Line) (Remote - UK Based) Full-time | Must be available during Australia hours (night shifts) Are you an IT support professional looking for a fully remote role with a global schedule? A global client of mine is seeking an IT Support Technician … to join their team and provide top-tier technical support while working UK-based remotely on Australian hours. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Troubleshoot hardware, software, and network issues. … Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support tools. Strong More ❯

Support the UK's most automated distribution centre with 1st / 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse / automation experience into a technical setting? We are looking for an IT … key contact when warehouse operations need IT expertise. This role is ideal for you if: You’ve worked in a warehouse or logistics setting and understand shift patterns, 24 / 7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st / 2nd line roles into … led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be doing: Providing on-site 1st / 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues More ❯

IT Support Technician (1st & 2nd Line Support) Location: Bournemouth Salary: £25,000 -£33,000 (DOE) Hours: 40 hours a week working in the office. We are working with a growing IT company currently evolving into a Managed Service Provider (MSP), and they're looking to welcome a proactive and solutions … focused IT Support Technician to their team. This is an exciting opportunity to play a key role in supporting both the technical operations and the ongoing growth of the business. As an IT Support Technician, you'll be providing both 1st and 2nd line support to a wide … industries. You'll gain hands-on experience with diverse technologies and contribute to a fast-paced, client-focused environment that values innovation and teamwork. Responsibilities of the IT Support Technician: Deliver responsive and effective 1st & 2nd line technical support to clients. Troubleshoot and resolve issues involving Microsoft 365, SharePoint, and More ❯