1 to 25 of 32 1st/2nd Line Support Jobs in the UK

1st Line / 2nd Line IT Support Analyst 3 month contract £150 - £175 / day Inside IR35 Based in Havant, Hampshire (Full time on site) IT Support Analyst, is required for a leading organisation for a 3 month contract, paying from £150 - £175 / day … inside IR35). Working withing the IT support and IT infrastructure team, the IT Support Analyst will be providing 1st line / 2nd line IT support both deskside and via the IT service desk to users across the organisation. You’ll be supporting across Office … and some of the wider Microsoft 365 suite – Azure AD, SharePoint, Teams, Intune as well as Windows Server. What's in it for you? Rate : £150 - £175 / day IR35 Status : Insite IR35 Location : Based full time on site in Havant, Hampshire. Duration: 3 months Tech : Office 365, Windows Server, Microsoft 365 suite – Azure AD, SharePoint, Teams, Intune What More ❯

We're on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support … mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week … in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / More ❯

We're on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support … mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week … in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / More ❯

We’re on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support … mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week … in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / More ❯

1st / 2nd Line IT Support Engineer Location: Wokingham Salary: to £28,000 Are you ready to take the next step in your IT career? We're looking for a 1st / 2nd Line IT Support Engineer to join our close-knit … be the move for you. What you'll be doing Acting as the first point of contact for IT support queries (phone & email) Providing 1st / 2nd line remote support and escalating when needed Managing customer requests such as installations, user account changes, and updates Carrying out daily / … Assisting project engineers on a variety of client projects What we're looking for Previous experience supporting Windows Desktop, Office 365 and Active Directory Basic understanding of networking (TCP / IP, firewalls, routers, switches) Great communication skills - able to talk tech in plain English A team player with a "can-do" attitude who takes ownership Nice-to-haves (but More ❯

1st & 2nd Line Support Engineers - 2 / 3 Days onsite - Northamptonshire INSIDE IR35 6 Months initially Multiple positions available for both roles!! Inside IR35 £165-£220 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed 1st & 2nd … interest in going permanent long term would be beneficial, however the role is initially a 6 Month contract. Suitable candidates will be required to work onsite in Northamptonshire 2 / 3 days a week. Key skills: Extensive experience acting as a 1st and 2nd Line support engineer Providing support to BAU and project activities Experience with installation onto laptops, mobile devices, servers etc. Experience providing support to user queries / problems Experience escalating issues Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Comfortable maintaining logs of queries and resolutions. Good knowledge of ticket systems and support processes More ❯

1st / 2nd Line Support - Apple macOS / Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact … for day-to-day technical issues, troubleshooting, and providing guidance to help our team stay productive. Responsibilities Provide first and second-line technical support for both Mac and Windows systems. Working as part of the IT team, based in the Hull office (5 days a week on-site) Apple macOS, Software and Hardware support … and compliant with security protocols. Assist with onboarding new staff, including setting up accounts and devices. Salary in the region £24-27K (DOE) + benefits 1st / 2nd Line Support - Apple macOS / Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. More ❯

1st / 2nd Line Support - Apple macOS / Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact … to-day technical issues, troubleshooting, and providing guidance to help our team stay productive. Responsibilities p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Provide first and second-line technical support for both Mac and Windows systems. p]:pt-0 [&>p]:mb-2 [&>p]:my-0'>Working as part of the IT team, based in the … mb-2 [&>p]:my-0'> Assist with onboarding new staff, including setting up accounts and devices. Salary in the region £24-27K (DOE) + benefits 1st / 2nd Line Support - Apple macOS / Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. More ❯

IT Support Specialist - 1st / 2nd Line Warrington | 6-Month FTC | Up to £32,000 Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st / 2nd Line IT Support Specialist for a 6-month fixed-term … Collaborating with vendors and creating user-friendly documentation Visiting remote sites when needed and contributing to service improvements Essential Experience Proven experience in 2nd Line / Desktop support in medium / large organisations A solid background in Maintenance and support of relevant devices such as PCs, Desk Phones, Mobiles amongst … other hardware Strong knowledge of Windows 10 / 11, Office 365, and network fundamentals Excellent communication skills and a customer-first mindset UK Driving Licence required Desirable Experience: MCP certification Experience with multi-domain environments and mobile device management Ready to make an impact? Apply now and be part of a team that values innovation, collaboration, and continuous improvement. More ❯

Our client, a leading organisation in the technology sector, is currently seeking a dedicated 1st / 2nd Line IT Support Specialist to join their team on a permanent basis. This role requires a proactive individual who excels in providing exceptional IT support across multiple channels, ensuring efficient and effective … support when required. Perform other ad-hoc duties as necessary to maintain acceptable IT support levels. Job Requirements: Relevant 2nd Line / Desktop support experience within medium or large businesses. Excellent telephone manner and face-to-face communication skills. Strong knowledge of Microsoft-based operating systems, focusing on Windows … desktop technologies (Windows 10 / 11). Experience with asset and software management. Experience in a multi-domain environment. Proficiency in using and troubleshooting Microsoft Office, including Word, Excel, and PowerPoint. Knowledge of Office 365, Identity Manager, Mobile Device Management, and build deployment solutions. Experience troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation). Understanding of More ❯

IT Support Analyst (1st / 2nd Line) Fareham -£30,000 A leading healthcare organisationhave a requirement for an IT Support Analyst to join their technicalsupport team to provide support across hardware, software and networks. The role will be responsible for dealing withtechnical issues and supporting the smooth … operation of IT systems across the business, by providing remote and on-site support to colleagues. You will provide 1st and 2nd line supportand work withIT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. … The team play a key role in reducing downtime andenhancing user experience. It would suit an IT Support Analyst with 12 months+ experience providing 1st / 2nd line support. It would suit someone with the following skills: Knowledge of Microsoft Azure Expertise with Microsoft 365, including user support for More ❯

the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in the Bracknell area, is looking for a talented 2nd Line Support Engineer to join their close-knit, customer-focused team. What You'll Be Doing: Provide responsive 2nd line support … and general IT infrastructure Collaborate with the team to escalate complex issues and ensure clients receive top-tier service What You’ll Bring: Solid experience in 1st / 2nd line support, ideally within an MSP environment Strong troubleshooting skills across Windows, macOS , and Office 365 Comfortable with client-facing interactions and … Driving license preferred (due to site visits) Tech Stack You’ll Work With: Microsoft 365 suite (Exchange Online, Teams, SharePoint) Apple Mac configuration and support Windows desktop / server environments Networking fundamentals (DNS, DHCP, Firewalls) Why Join? Be part of a growing MSP with a reputation for excellence Enjoy variety in your day—remote support More ❯

known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for … Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of … Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach More ❯

known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for … Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of … Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach More ❯

1st / 2nd Line Support - Apple macOS / Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact More ❯

Techunite Ltd are recruiting for a 1st / 2nd Line Support Engineer to join an expanding organisation based near to Godalming. The role is mostly a mix of hybrid remote working but may involve some local site visit work. Looking for candidates who have experience to both 1st and … / or 2nd line. You will be involved in establishing best practices, influencing the direction of the IT and cloud solutions on offer as well as ensuring the efficient and smooth running of both internal and client infrastructure. Key Requirements: Experience working in an IT helpdesk environment Experienced Microsoft 365 Administrator Experience working with Azure Active Directory … and Security Setup for Entire 365 Estates Experience maintaining Cyber Essentials / Essentials Plus compliant infrastructure Server administration to include Active Directory user and groups, Exchange / Office 365, file shares and permissions. Able to effectively communicate with team members, customers and managers and promote ideas and innovation. Methodical and adaptable approach to problem solving, must show initiative More ❯

IT Manager - all going well, this would happen in the next 12 months. So, we are looking for someone who has not only IT experience at 1st / 2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow … personally and professionally. What's in it for you: 1st Line - £27-30k DOE / 2nd Line - upto £40k DOE Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and … retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your More ❯

IT Support Analyst (1st / 2nd Line) Fareham -£30,000 A leading healthcare organisationhave a requirement for an IT Support Analyst to join their technicalsupport team to provide support across hardware, software and networks. The role will be responsible for dealing withtechnical issues and supporting the smooth … operation of IT systems across the business, by providing remote and on-site support to click apply for full job details More ❯

Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT … solutions for opticians and the optical profession throughout the UK and Ireland. About the role: You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and … efficiently. Providing remote support by dialling into customer systems when necessary. Logging all calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to More ❯

Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT More ❯

path, they are building a stronger team to support colleagues with the tools and technology they rely on daily. This is not a traditional 1st / 2nd line role, you'll still be one of the points of contact for IT tech requests, but you'll play a key part in … before they become problems. Requirements IT Support experience on a service desk ITIL Framework expertise. ideally ITIL Certified. Knowledgeable with Microsoft 365 suite Knowledgeable with Windows 10 / 11 desktops High standards of service delivery Outstanding communicator You'll help to re-shape how the firm's staff (c400) see technology, you'll get exposure to modern More ❯

We're on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support More ❯

We're on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support More ❯

Role: IT Support Engineer Day rate: £210 inside ir35 Location: Hull - 5 days a week onsite Duration: 3 months Start: ASAP Skills: You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users More ❯

Role: IT Support Engineer Day rate: £210 inside ir35 Location: Hull - 5 days a week onsite Duration: 3 months Start: ASAP Skills: You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users More ❯