Job Title : Application Support Analyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1stLineSupport team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Job Title : Application Support Analyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1stLineSupport team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Basingstoke, Hampshire, South East, United Kingdom
100% IT Recruitment Ltd
1stLineSupport Analyst £26,500 + Bonus + Benefits and Training Basingstoke This is a fantastic opportunity for you, a 1stLineSupport Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out of … next step. We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1stLinesupport to a broad range of customers, as well as internal staff. You'll be capturing and handling a variety of incidents and service … requests, while also helping improve the way they work by contributing to documentation and process improvements. This 1stLineSupport role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Linesupport as you grow. More ❯
1stLineSupport Analyst £26,500 + Bonus + Benefits and Training Nr Cardiff This is a fantastic opportunity for you, a 1stLineSupport Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out … next step. We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1stLinesupport to a broad range of customers, as well as internal staff. You'll be capturing and handling a variety of incidents and service … requests, while also helping improve the way they work by contributing to documentation and process improvements. This 1stLineSupport role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Linesupport as you grow. More ❯
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
london (city of london), south east england, united kingdom
Gold Group Ltd
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
1stLineSupport Engineer The following information provides an overview of the skills, qualities, and qualifications needed for this role. Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must … have 1-2 years experience within an IT Support role within an IT MSP, along with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving … the managed services delivered through additional company services and effective problem management. 1stLineSupport Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual More ❯
our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics. JOB OBJECTIVE The primary objective of the IT 1stLineSupport would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. More ❯
our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics. JOB OBJECTIVE The primary objective of the IT 1stLineSupport would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. More ❯
our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics. JOB OBJECTIVE The primary objective of the IT 1stLineSupport would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. More ❯
our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics. JOB OBJECTIVE The primary objective of the IT 1stLineSupport would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. … support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1stlinesupport to end users for Microsoft Office Solutions. To provide 1stlinesupport to end users for hardware issues. More ❯
Nether Poppleton, York, North Yorkshire, England, United Kingdom
Invigorate Recruitment
1stLineSupport Technician York (YO26) £26,500 pa Invigorate Recruitment is working with its client a leading UK training provider. They are seeking an enthusiastic and passionate person to join their Digital team as a 1stLineSupport Technician. As the 1stLineSupport … will work on a variety of projects with a small team allows team members to get involved and make a real difference in the company. Key Responsibilities of the 1stLineSupport Technician: Capturing, managing and completing IT support tickets Answering phone and providing support (can be remote desktop support … of equipment and supplies for multiple-departments Fault finding and diagnostics Hardware maintenance & upgrades Managing user accounts across various systems QA Testing of new systems Skills & Experience of the 1stLineSupport Technician: Good communication skills; both verbal and written Extremely organised Experience in Windows & Mac OS Knowledge of Unix/Linux is preferable Ability More ❯
IT Service Desk Analyst/1stLineSupport Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1stLineSupport Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1stLineSupport Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1stLineSupport Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1stLineSupport Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of More ❯
bradford, yorkshire and the humber, united kingdom
DGH Recruitment
IT Service Desk Analyst/1stLineSupport Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1stLineSupport Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1stLineSupport Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1stLineSupport Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1stLineSupport Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1stLine IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, FirstLineSupport, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1stLine IT Support Engineer: + Effectively responding to first-linesupport queries from customers using the company’s software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd More ❯
vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1stLine IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, FirstLineSupport, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1stLine IT Support Engineer: + Effectively responding to first-linesupport queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
1stLine IT Support Engineer An excellent opportunity for a proactive and customer-focused 1stLine IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like to hear from you … JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1stLine IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. As a 1st … IT Support Engineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction through clear communication and timely resolutions. Working as a 1stLine IT Support Engineer, you will gain exposure to Windows, macOS, Microsoft 365, Azure AD and Intune, developing your skills across cloud and cybersecurity technologies More ❯
1stLine IT Support Analyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupport Analyst to work at our client's … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
Warwickshire, England, United Kingdom Hybrid / WFH Options
TXP Technology x People
1stLine IT Support Analyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupport Analyst to work at our client's … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
1stLineSupport Established for over 30 years, BVR has been providing top quality maintenance and IT support in central London. An opportunity has now arisen for a 1stLineSupport Engineer to join their team. This is a demanding but rewarding role for a self-starter ready … to take their next step in IT support. The successful candidate will benefit from ongoing training and the possibility of career progression. As a 1stLineSupport Engineer, you will be responsible for providing network support to SME clients. Joining a friendly team in a busy and face-paced environment, you act as … Junior IT Support. This role is ideal for someone looking to support internal users across the Microsoft 365 platform Day-to-day of the role: Provide first-linesupport to internal users, ensuring high-quality assistance and user satisfaction. Troubleshoot and resolve issues related to Office 365 and Windows Technologies. Communicate effectively with a More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just … a number within this company. In this position you will provide 1stLine IT Support to my clients’ growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365/Azure Your communications skills, both written and verbal, must More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just … a number within this company. In this position you will provide 1stLine IT Support to my clients’ growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365/Azure Your communications skills, both written and verbal, must More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton Please make sure you read the following details carefully before making any applications. We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely … fun and friendly working environment, with opportunities for progression. You are not just a number within this company. In this position you will provide 1stLine IT Support to my clients' growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper More ❯
