1 to 25 of 68 1st Line Support Jobs in the UK

1st Line Support Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support … within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as … the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line Customer Support in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT Support More ❯

1st Line Support –Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support … within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as … the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line//Customer Support – in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT More ❯

1st Line Support –Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support … within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as … the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line//Customer Support – in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT More ❯

1st Line Support – 6-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will … involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft … ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday More ❯

1st Line Support Analyst £26,500 + Bonus + Benefits and Training Nr Cardiff This is a fantastic opportunity for you, a 1st Line Support Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out … next step. We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1st Line support to a broad range of customers, as well as internal staff. You'll be capturing and handling a variety of incidents and service … requests, while also helping improve the way they work by contributing to documentation and process improvements. This 1st Line Support role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Line support as you grow. More ❯

1st Line Support Engineer Up to 28,000 DOE London I am recruiting in London for a 1st Line Support Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1st Line … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯

vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company’s software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd More ❯

vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯

1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible … Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a … Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint More ❯

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80’s, XMA has grown to become one … individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact … a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT – full training will be provided. KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst More ❯

SC Cleared 1st Line IT Support - £26,000 to £30,000 - Bristol I am seeking an SC Cleared 1st Line IT Support Technician to work in a high performing IT Team. The right Junior IT Analyst will be a part of a medium sized team and will be working … is an initial 6 Month FTC but will likely be extended for a number of years. Please only apply if you have valid SC clearance. Requirements of SC Cleared 1st Line IT Support Technician: Take calls and provide 1st Line support on the phone Keep and confirm company details accurately … Documentation Escalations to 2nd Line Password Resets The right SC Cleared 1st Line IT Support Technician must have: Prior basic IT background (1 year+) Willingness to Learn SC Clearance This is an excellent opprtunity for someone who is just starting out in IT and is looking to learn and grow on the role. More ❯

1st Line Support Technician Location: Redhill (Hybrid) Salary: £27,000 – £30,000 (depending on experience) + 5% performance bonus Type: Full-time, Permanent About Us We’re Cloud2Me – a growing Managed Cloud Services provider that’s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our … direct customer, MSP channel and SaaS vendors. We’ve grown 40% year-on-year over the last two years, and we’re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you’ll … of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment. What You’ll Do: Be the first line of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers More ❯

1st Line Support Technician Location: Redhill (Hybrid) Salary: £27,000 £30,000 (depending on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our … direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll … of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment. What You ll Do: Be the first line of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers More ❯

1st Line Support Established for over 30 years, BVR has been providing top quality maintenance and IT support in central London. An opportunity has now arisen for a 1st Line Support Engineer to join their team. This is a demanding but rewarding role for a self-starter ready … to take their next step in IT support. The successful candidate will benefit from ongoing training and the possibility of career progression. As a 1st Line Support Engineer, you will be responsible for providing network support to SME clients. Joining a friendly team in a busy and face-paced environment, you act as … Junior IT Support. This role is ideal for someone looking to support internal users across the Microsoft 365 platform Day-to-day of the role: Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction. Troubleshoot and resolve issues related to Office 365 and Windows Technologies. Communicate effectively with a More ❯

1st Line Support Technician Norwich | £14 per hour Full-Time | 3-Month Contract (January - March) Start Date: Early January We are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from … to the end of March. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys helping users and resolving issues efficiently. The Role As a 1st Line Support Technician, you will be responsible for: Acting as the first point of contact for IT-related queries via phone, email, and ticketing systems … laptop/desktop setup, password resets, and general system troubleshooting Delivering excellent customer service and maintaining accurate documentation About You The ideal candidate will bring: Previous experience in a 1st Line/Service Desk or similar technical support role Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools Strong communication skills More ❯

IT 1st Line SupportTheale£27,000 - £30,000 per annum Are you a proactive and customer-focused IT professional ready to be the face of support in a dynamic environment? We're looking for a 1st Line IT Support Technician to join a friendly and collaborative IT team, where your … the first point of contact for IT support-via phone, email, and in person Log and manage incidents and service requests through a Service Desk tool Provide 1st line support for hardware, software, email, and network-related issues Set up and maintain IT equipment such as mobile devices, printers, and desktop systems Assist … deployments, and system maintenance Occasionally travel to other supported UK sites to provide in-person support What We're Looking For Minimum 3 years' experience in a 1st line support role in a corporate setting Strong troubleshooting and diagnostic skills Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint) Experience supporting Android/ More ❯

Role: 1st Line IT Customer Support Location: Pershore Salary: £26,000 The Role As a 1st Line Customer Support Specialist, you will be the first point of contact for customers needing assistance with our products. You'll resolve routine technical issues, triage complex problems for escalation, deliver customer training, and … so reliable commuting to our Pershore office is essential. Key Responsibilities Support & Troubleshooting: Monitor, triage, and respond to support tickets via the Helpdesk system. Provide 1st line technical support for hardware, software, and platform issues. Escalate complex issues to 2nd line or specialist teams. Customer Communication: Communicate professionally via … status of their support requests. Managed Service Tasks: Conduct routine system audits, reporting, and account configuration. Identify recurring issues and suggest improvements. Skills & Experience Experience in a 1st line support or technical helpdesk role preferred. Comfortable with helpdesk software (experience with HubSpot is a plus). Strong troubleshooting, problem-solving, and communication skills. More ❯

1st Line Support Engineer | Sale, Cheshire (Head Office) | £23,809 + Great Benefits Kickstart your IT career with Venom IT – one of the UK’s fastest-growing cloud service providers! Are you passionate about tech and ready to take your first big step into the IT world? Do you thrive on helping people and solving … problems? At Venom IT , we’re on the hunt for a driven and enthusiastic 1st Line Support Engineer to join our award-winning support team in Sale. We’re not your average MSP. We move fast, think big, and deliver exceptional cloud and IT services to a huge range of clients — and we … dental cashback) Gym membership & Reward Gateway discount scheme Length of Service bonuses & development opportunities Onsite parking & great team socials – we celebrate wins, big and small! Key Responsibilities of the 1st Line Support Engineer: Responding to IT helpdesk requests via phone, email, and our ticketing system. Troubleshooting technical issues (user accounts, email, backups, server checks, and More ❯

A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly. … well-established IT department, you'll work with a broad range of systems and applications used across the company's nationwide network of branches. Your responsibilities will include: Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications. Learning and … Monday to Friday, with a one-hour lunch break (between 12pm and 2pm). Occasional travel to other UK sites may be required, including overnight stays. Rewards As a 1st Line IT Support Assistant, you will receive: A starting salary of £30,000 25 days holiday (plus bank holidays) Optional membership of the company pension More ❯

their team. They manage over 400+ business IT systems, delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you’ll be the bridge between users and … exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician Salary: £27,000 - £30,000 Location: Redhill (own transport required due to location) Perks & Benefits: 22 days annual leave (increasing to … with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We’re Looking For MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications People Skills: You love helping others More ❯

1st Line Business Central Support Consultant Wolverhampton - Hybrid £28,000 - £30,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries … client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via … to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support More ❯

The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. Role The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team. … The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects More ❯

FRENCH SELECTION (FS) French speaking 1st Line Support Advisor Location: Welshpool Salary: up to £26,000 per annum Ref: 4283SF To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4283SF The company: A well-established and trusted UK brand who operate on a global scale … Main duties: Provide 1st line technical support to customers by resolving queries related to the company’s products and services The role: - Provide outstanding customer support to customers - Handle incoming queries by phone, email and live chat - Ensure all calls are logged accurately - Analyse data and respond accordingly - Be responsible for scheduling engineering … products - Monitor and report any issues as needed - Any additional tasks as needed by management The candidate: - Fluent in French (written and spoken) essential - Experience in customer service or 1st line technical support beneficial - Excellent communication skills - Customer focused with a high attention to details - Good IT skills The salary: up to £26,000 per More ❯

1st Line It Support Trident Maritime Systems UK, is a British company, based in Poole, Dorset. We re a global provider of Engineering Solutions worldwide. Proudly serving 45+ Navies across the globe. We are seeking a 1st/2nd Line IT Support Engineer to join our team. Based in Poole … we require: A hands-on and proactive 1st/2nd Line IT Support Engineer to support our manufacturing operations. This internal-facing role is critical to ensuring the smooth operation of IT systems across both office and production environments. You will be the first point of contact for IT related issues, resolving day … to-day technical problems, supporting end-users, and assisting with infrastructure maintenance across the site. Responsibilities include but are not limited to: Provide 1st and 2nd line technical support to office staff, engineering teams and production floor users. Diagnose and resolve hardware, software and network issues across desktops, laptops, tablets, production terminals and barcode scanners. More ❯

We’re looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You’ll be the … go-to person for diagnosing and resolving technical issues — keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex … skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS/Microsoft 365/Active Directory. Knowledge of network fundamentals (DNS More ❯