16 of 16 1st Line Support Analyst Jobs in the UK

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We're looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned … know everything, but you need to be willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Active Directory and More ❯

Support Analyst, 1st line, Service Desk, Healthcare COR7353 This is a great opportunity for an enthusiastic and personable 1st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. … is to find someone that is energetic, enthusiastic, technically-curious, with a genuine desire to develop a career in IT support, coupled with a “can-do” attitude! 1st line IT support, with service desk experience preferred Microsoft desktop technologies such as Windows 10 Office 365 Active Directory Citrix Any experience of providing IT … you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now! Support Analyst, 1st line, Service Desk Analyst, Healthcare Corriculo Ltd acts as an employment agency and an employment business. #GB, #ChannelB More ❯

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October … 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to … months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable More ❯

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October … 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to … months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable More ❯

1st Line IT Support Analyst – Microsoft 365 Specialist Location : Borehamwood, WD6 1JD Salary : £25,000 – £30,000 DOE + Excellent Benefits Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after … Advanced Specialisation in Azure Virtual Desktop), we pride ourselves on delivering exceptional client experiences while developing and supporting our people. We’re growing, and we’re looking for a 1st Line Technical Support Analyst with hands-on Microsoft 365 knowledge to join our friendly Service Desk team. What you’ll be doing as … our 1st Line IT Support Analyst: Acting as the first point of contact for clients, resolving inbound support tickets and calls. Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools. Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc). Delivering outstanding customer More ❯

Company description: ClearCourse Job description: 1st Line Support Analyst Location: Waterlooville, Hampshire Company: ClearCourse Swan Retail Salary: Competitive, plus excellent benefits Hours: 37.5 hours per week (rota includes weekends & Bank Holidays) ClearCourse is a UK-based technology group that provides innovative software and integrated payments solutions. Through our portfolio of specialist platforms, we … our FAIR values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role is the first point of contact for our customers … ensuring that queries are resolved quickly, efficiently, and professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of More ❯

Role - 1st Line Support Analyst Location - Fully remote Salary - 25-30k salary Other - Candidates must have valid right to work in the UK Job Overview To provide first-line technical support to internal users, assisting them with hardware, software, and IT-related issues via phone, email, and service desk ticketing systems. Skills Needed Minimum of … years' experience working within a busy IT support division Act as the first point of contact for IT support requests via phone, email, or ticketing system. Accurately log, prioritize, and categorize incidents and service requests. Troubleshoot and resolve basic technical issues relating to: Windows/Mac OS Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Reset passwords and More ❯

working (3 days on site) Service Desk Analyst required for a global business based in Epsom, Surrey. The successful candidate will join a service Desk to provide 1st line support for Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. General responsibilities … IT Support, first line (some 2nd line) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that the customer is kept … other areas of our business in developing our productivity tool offerings ensuring best practice is undertaken and guidelines are adhered too. Essential Skills Relevant experience in Service Desk support Working knowledge of ITIL framework Microsoft Windows 11 support and installation Microsoft Office and Office 365 skills Client patching and collection management using SCCM. Active Directory Strong More ❯

We have an urgent requirement for a 1st Line Service Desk Technician to support our client based in Hoddesdon EN11. Must DRIVE and be no more than 45 mins away Day Rate £130 Via an Umbrella Company Role Details: 1st Line IT support for all internal users , Windows , Office , Asure More ❯

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to … willingness to learn above all else.? What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

IT Support Analyst Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they re looking to welcome a proactive and enthusiastic IT Support Analyst to … willingness to learn above all else. What You ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently ️ Tech You ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to … willingness to learn above all else. ✨ What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently ️ Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading we … may have the perfect match for you. You d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It s a hybrid role 3 days in the office, 2 from home. You will provide a single point of contact for internal users across the UK for support with … are looking to progress in an IT Support career and have the following: At least 12 months experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

IR35 via umbrella Duration: 3 months+ This role requires SC Clearance please do not apply if you do not have SC Clearance. A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid … Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. More ❯