26 to 50 of 61 3rd Line Support Jobs in the UK

3rd Line IT Support Technician Up to £45K Stourbridge About the role The role will be responsible in providing 3rd-line technical support to resolve complex hardware, software, and network issues. Responsibilities - (but not limited to) Providing the type of personalised customer service you’d expect from a small firm … handling 2nd and 3rd line support via telephone, email and remote support tools. Diagnosing and resolving complex issues in a Microsoft environment. Providing technical expertise to manage and lead the design, configuration and deployment of computer systems, networks and IT & Communication projects. Change and project implementation as well as process improvements, for internal … projects as well as client projects. Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries. The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support More ❯

Technical Support Engineer (3rd line Windows O365 Azure) Epsom to £50k Are you a technologist with advanced problem solving and communication skills? You could be progressing your career at an independent Building Society that specialise in savings and mortgages, within a friendly and supportive team environment. As a Technical Support Engineer, you will … Monday to Friday; there is free parking a 10-minute walk away, bus and train links. About you: You have experience working in a service desk environment in a 3rd line support function, acting as an escalation point You have experience with desktop and server operating systems, Windows, O365 You have a good knowledge of … contribution) 25 days holiday Private Healthcare Life Assurance Company bonus Professional study support Apply now to find out more about this Technical Support Engineer (3rd line Windows O365 Azure) role. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an More ❯

Role: Junior 3rd Line Salary: 32k-38k Location: Abingdon - Hybrid Week A - Early - 08:00 - 16:30 Office Based Mon - Thurs, Fri WFH Week B - Day - 09:00 - 17:30 Office Based Mon-Thurs, Fri WFH Week C - Late - 14:30 - 23:00 - Mon - Fri WFH Benefits: 25 Days Holiday and rising (plus bank holidays) Flexible working … services and software and hardware solutions to major blue-chip clients, and our technicians are highly skilled in planning, implementing, and troubleshooting. Primary Purpose : The role of Junior 3rd Line Support Technician based in Abingdon, Oxfordshire, offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes … with logging, managing and resolving client IT issues - Manage/maintain and mentor on all escalations raised by the apprentice and 2nd line engineers - Work alongside other 3rd line engineers to escalate and resolve more problematic tickets, informing the Operations Manager/Technical Manager - Communicate daily to clients on open tickets status and expected resolution More ❯

Role: Junior 3rd Line Salary: 32k-38k Location: Abingdon - Hybrid Week A - Early - 08:00 - 16:30 Office Based Mon - Thurs, Fri WFH Week B - Day - 09:00 - 17:30 Office Based Mon-Thurs, Fri WFH Week C - Late - 14:30 - 23:00 - Mon - Fri WFH Benefits: 25 Days Holiday and rising (plus bank holidays) Flexible working … services and software and hardware solutions to major blue-chip clients, and our technicians are highly skilled in planning, implementing, and troubleshooting. Primary Purpose : The role of Junior 3rd Line Support Technician based in Abingdon, Oxfordshire, offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes … with logging, managing and resolving client IT issues - Manage/maintain and mentor on all escalations raised by the apprentice and 2nd line engineers - Work alongside other 3rd line engineers to escalate and resolve more problematic tickets, informing the Operations Manager/Technical Manager - Communicate daily to clients on open tickets status and expected resolution More ❯

3rd Line Support Engineer - Contract Position - Hybrid Remote (Cambridge) We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Cambridge office on a hybrid-remote basis. This is an initial 3-month contract with strong potential for extension. Location: Hybrid Remote - Cambridge office … July Rate: £275/day (Outside IR35) Contract: 3 months initially (likely to extend) Commitment: Full-time, 5 days a week Ideal Profile: 5+ years' experience in technical support (MSP or customer-facing environment) Strong troubleshooting, escalation, and project skills Key Responsibilities: Act as the escalation point for Level 1 & 2 engineers Manage and implement technical changes from … administration (incl. MFA) Networking: TCP/IP, VLANs, firewalls, wireless Virtualisation: Hyper-V, VMware, AVD, RDS Firewalls: Fortigate, Cisco, SonicWall, WatchGuard Backup: Azure, Veeam If you're a 3rd Line Engineer, with experience working with an MSP and ready to hit the ground running, please click APPLY! In Technology Group Ltd is acting as an Employment Business More ❯

Profectus has a brand new opportunity for a well-established company who are growing their existing support team. The position 2nd/3rd Line Support/Support Engineer is required for supporting their growing internal team, you will be based in their Witney office within their IT team supporting internal and … external clients. Duties and Responsibilities 2nd/3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/… 2nd line engineers Skills and Requirements Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix Office365 – inc: SharePoint, Teams, One Drive and Email Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi. Good practical knowledge of networking Deliver major system upgrades and project work Please note this role is fully More ❯

3rd Line IT Support Engineer Location: Witney Office 4 days a week (1 day a week in Henley) Job Type: Full-time Department: IT A new exciting permanent opportunity has become available for a dedicated 3rd Line IT Support Engineer, to join a growing wealth management business IT team, based … for supporting IT operations throughout the company, ensuring efficient and effective technology use and supporting their growth and development strategies. Day-to-Day of the Role: Provide third line response as part of the IT support team, handling internal queries and incidents, including telephone, remote, and deskside support. Serve as an effective point of contact for … 4x salary Death in Service cover Access to the Company’s Permanent Health Insurance Scheme Access to the Cycle to Work Scheme How to Apply: To apply for the 3rd Line IT Support Engineer position, please apply immediately to be considered. More ❯

About Us: We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across … the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world. Role Overview: We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex … Proactively monitor systems, identify potential issues, and implement preventative measures. Contribute to documentation, including technical guides and procedures, for both internal and client use. Requirements: Proven experience in a 3rd Line Support role, preferably within an MSP environment. Expertise in Windows Server, Office 365, and Azure technologies. Strong problem-solving skills with the ability to More ❯

3rd Line WAN Network Support & Project Engineer (SC CLEARED) We are seeking a dynamic and self-motivated 3rd Line WAN Network Support & Project Engineer to join our team. This role is ideal for someone who is customer-focused and has a "right first time" approach to their work. You will … Handle a mix of project/implementation work and general technical network support escalations. Work collaboratively with the network design community, sharing knowledge and upskilling within the 3rd line team. Act as a technical lead and point of escalation for network-related faults. Required Skills & Qualifications: In-depth knowledge of configuring and tuning Juniper SRX … certificate-based VPN authentication. Benefits : Competitive daily rate. Opportunity to work in a leading technology environment. Be part of a highly skilled team of engineers. To apply for this 3rd Line WAN Network Support & Project Engineer position, please submit your CV detailing your relevant experience and why you are interested in this role. More ❯

3rd Line WAN Network Support & Project Engineer. The role will involve Configuring SRX series routers in order to meet tight project deadlines along and supporting BAU operations in order to enable the delivery of secure network services globally. Are you an experienced 3rd line network engineer, looking to join a team of … highly skilled engineers based in Birmingham to manage and support the Customer Network WAN estate. Daily duties … will include a mixture project/implementation work and general technical network support escalations. Working collaboratively with the network design community, knowledge sharing and upskilling within the 3rd line team. A skilled 3rd line engineer capable of configuring, trouble shooting and tuning Juniper network devices, a technical lead and point of escalation More ❯

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers … and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are More ❯

Role: 3rd Line IT Support Engineer Location: Witney (4 days) Henley (1) Salary: £50,000 - £55,000 Profile A growing organisation based in Witney are looking to add a 3rd Line IT Systems Support Engineer to their team . The ideal candidate will have experience of working in a 3rd Line IT Engineer line role and have strong communication skills. Having experience of working on a variety of projects will be a massive plus for this position. It is essential that you have a driving license for this position as occasionally you will need to also … support their Henley office 1 day a week. Key Responsibilities To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate Experience with Cloud environment such as Microsoft Cloud and Azure Excellent interpersonal skills and verbal communication needed for this support position Installing and configuring More ❯

3rd Line IT Support Technician - East Kent Commutable from Dover, Deal, Canterbury, Herne Bay, Whistable and Thanet area Hours: Full-time Monday to Friday Type: Permanent, £35-40,000/annum (negotiable depending on your level of experience) plus good benefits We are seeking an experienced 3rd Line IT Support Technician to play a key role supporting a large global and local IT team, delivering advanced technical support, managing complex infrastructure projects, and enhancing the performance, security, and resilience of our IT systems. This is an onsite, hands-on role based at our Clients East Kent Location, easily commutable from any of the locations listed above. … Customer focused individual with strong problem-solving skills and technical experience. Key Responsibilities: Serve as a senior escalation point for 2nd line support, resolving complex networking and systems issues. Administer, monitor, and optimise: Server infrastructure (Windows Server, virtualisation environments) Network devices (switches, routers, firewalls) IT security protocols and tools Storage systems Backup and disaster recovery systems More ❯

rd Line Support Consultant Princes Risborough - Buckinghamshire £32,000 - £40,000 turn IT on are looking for an enthusiastic and self-motivated and experienced 3rdline technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end … technical support to our schools. You will report into the Service Desk Manager … andact as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running More ❯

2nd/3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to 40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote sites as well as … working within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities 2nd/3rd line support Configuring installing and maintaining Hardware/Software and data back ups Monitoring and maintenance of computer systems, applications and SQL databases Manage on … boarding/off boarding processes Maintain documentation and deploy software to PC's and servers Requirements At least 3 years experience in an IT support role Degree/Diploma in a relevant subject Strong knowledge of using and supporting Microsoft Windows Systems SQL experience Demonstrable experience of using Microsoft SCCM to publish operating system and client application updates More ❯

2nd/3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to £40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote sites as well as … working within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities ·2nd/3rd line support ·Configuring installing and maintaining Hardware/Software and data back ups ·Monitoring and maintenance of computer systems, applications and SQL databases ·Manage on … boarding/off boarding processes ·Maintain documentation and deploy software to PC's and servers Requirements ·At least 3 years experience in an IT support role ·Degree/Diploma in a relevant subject ·Strong knowledge of using and supporting Microsoft Windows Systems ·SQL experience ·Demonstrable experience of using Microsoft SCCM to publish operating system and client application updates More ❯

to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time to … Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects … skills both, over the phone and in person. Qualification, skills, and experience Background BSc (or equivalent) in Computer Science/Information Technology, or a related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management More ❯

3rd Line Engineer Up to £43,000 Bristol - Hybrid We’re working with a well-established MSP in Bristol that’s in an exciting phase of expansion. They’re looking for a well-rounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base. As a … 3rd Line Engineer, you’ll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You’ll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds. Key Responsibilities: Acting as a senior point of … and ensuring excellent service delivery Contributing to documentation and knowledge sharing to drive continuous improvement Supporting project work, migrations, and upgrades when required Key Requirements: Proven experience in a 3rd Line role within an MSP or similar environment Split between BAU & Project work Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of More ❯

3rd Line Network Support Engineer - Valid SC Clearance needed (Will consider sponsorship of SC) Are you an experienced Network Engineer ready to take on complex challenges in a fast-paced environment? We're looking for a committed and technically skilled professional to join our team as a 3rd Line WAN Network Support … who thrives in a collaborative environment and takes pride in delivering right-first-time solutions. Key Responsibilities: Configure Juniper SRX series routers to meet tight project deadlines and support business-as-usual operations Deliver project implementation activities and manage technical network support escalations Act as a technical lead and escalation point for complex network issues within More ❯

2nd Line to 3rd Line IT Support Engineer Warwickshire £30,000 - £35,000 + Bonus + Benefits Hybrid Tech Stack | Career Growth | Hands-On Role Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector. This client are on the hunt … for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support. What You'll Be Doing: Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more. Dive into Microsoft 365, Azure, Windows …/11, Windows Server 2019, and VMware. Troubleshoot and resolve issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS). Support and maintain IT infrastructure to ensure maximum uptime and performance. Get hands-on with server configuration, Linux, and cybersecurity tools like EDR. Collaborate with the IT Manager and Senior Engineer on projects, onboarding More ❯

Are you a tech-savvy problem solver with a passion for IT infrastructure? Reassured is looking for a Third Line IT Support … Engineer to join our dynamic team in Basingstoke! We're on the hunt for a self-motivated, solution-focused individual who thrives in a fast-paced environment. As a 3rd Line Engineer, you'll be the go-to expert for advanced troubleshooting, system maintenance, and project-based infrastructure tasks. You'll work closely with our IT Service … Desk and Infrastructure teams, ensuring seamless support across the business. Responsibilities What you'll be doing: Providing expert 3rd line support for escalated technical issues, ensuring timely resolution in line with SLAs Supporting and maintaining core systems including backups, monitoring tools, and documentation Playing a key role in infrastructure projects, working More ❯

We aresupportingan awesome business in Glasgow looking for a 2nd & 3rd Line Support Engineer , you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and security of our IT environment. Business offer Hybrid working (3/… in Glasgow. Business dont have the facility to offer VISA support. Key Responsibilities: Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint. Manage and troubleshoot infrastructure components such as networking, server platforms, storage, application structures (2-tier, 3-tier), identity management, and security (encryption, PKI). Administer and … execute workload migrations to cloud platforms with a strong focus on automation and efficiency. Develop and maintain PowerShell scripts for automation tasks and operational efficiency. Provide configuration and support for MS Windows Server environments. Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance. Requirements: Experience in IT & Telephony support More ❯

We are supporting an awesome business in Glasgow looking for a 2nd & 3rd Line Support Engineer , you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and security of our IT environment. Business offer Hybrid working …/2) in Glasgow. Business dont have the facility to offer VISA support. Key Responsibilities: Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint. Manage and troubleshoot infrastructure components such as networking, server platforms, storage, application structures (2-tier, 3-tier), identity management, and security (encryption, PKI). … execute workload migrations to cloud platforms with a strong focus on automation and efficiency. Develop and maintain PowerShell scripts for automation tasks and operational efficiency. Provide configuration and support for MS Windows Server environments. Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance. Requirements: Experience in IT & Telephony support More ❯

Our client, an established IT Managed Services Provider based near Marlow, is expanding and looking to recruit a proven 3rd Line Support Technician for their expanding team. What You’ll Be Doing Handle and resolve IT issues for external customers across Microsoft 365, Windows Server, Azure, SharePoint, Teams & more Build and implement technical solutions for … Be the escalation point when required Onboard new clients Work across cloud and on-site setups - from Azure Virtual Desktop to RDS Act as the link between the support desk and the customer You’ll Need To Be Technically Proficient In: Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint) Windows Server, Active Directory, Group Policy, and user management More ❯

Manager and be responsible for supporting infrastructure across the hundreds of retail/high street sites and head office in Watford too. Role: Providing business-as-usual third-line IT support to all their town and city sites and head-office users (plus, cover for second-line support, where necessary) Performing server … administration, in line with business requirements and security needs Contributing to IT projects, in line with business focus Managing and supporting local and cloud services for availability/health/capacity The role will require: A thorough understanding of troubleshooting IT problems Enthusiasm and initiative to prioritise and resolve issues quickly Excellent team and communications skills … Supporting an IT helpdesk, application support, business intelligence and SAP teams, with complex troubleshooting Hardware and life cycle management of servers and workstation/laptops Administering and supporting e-mail server, Active Directory and business continuity Articulating technical concepts to a varied business audience Advising third parties on how their technologies integrate with the core systems Working alongside More ❯