26 to 38 of 38 3rd Line Support Jobs in the UK

About Us: We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across … the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world. Role Overview: We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex … Proactively monitor systems, identify potential issues, and implement preventative measures. Contribute to documentation, including technical guides and procedures, for both internal and client use. Requirements: Proven experience in a 3rd Line Support role, preferably within an MSP environment. Expertise in Windows Server, Office 365, and Azure technologies. Strong problem-solving skills with the ability to More ❯

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers … and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are More ❯

Excellent opportunity for a skilled 3rd Line Cloud Support Engineer to join a global leading MSP's Service Operations team on a high-security project. Youll work alongside 2nd and 3rd Line Engineers, supporting a high-profile user community, engaging directly with customers and stakeholders, and ensuring smooth day-to-day service … to 10% Benefits pack - includes private medical, life assurance etc. 1st class skill up opportunities with new certification support Excellent career progression program What Youll Do Provide 3rd Line support in a secure cloud and network environment. Use IT Service Management Toolset to manage incidents and requests. Monitor and triage events using event More ❯

2nd line, 3rd line, Azure, Cloud, Azure VM, Intune, Windows, Microsoft We are looking for a full-time permanent candidate to join our client based in East Kent. Predominantly office-based based you do need to live in the Folkestone, Dover, Canterbury, Margate, Medway, Ashford areas to practically get to the offices with ease. Supporting … circa 200 users across several UK sites, you will join a small team based in the East Kent HQ. Experience of 2nd/3rd line support needed as problems will be escalated to you. Skills in Microsoft and Cloud Azure are also essential. Any certification in Azure to back up your skills would be useful … but good knowledge around Azure VM's, Intune and Windows is essential. Aside from support, you would be involved in various IT project work! Excellent interpersonal skills expected, you must be able to work in a collaborative and supportive way, willing to impart your knowledge to other team members. Could suit someone currently working for an MSP perhaps. More ❯

3rd Line Storage Support Engineer Location Basingstoke (5 days on site) Excellent opportunity to join a world-leading IT MSP and trusted partner to the U.K. MOD. As a 3rd Line Storage Support Engineer, youll play a vital role in maintaining and supporting enterprise-grade backup and storage solutions, ensuring … high availability and resilience across secure infrastructure environments. This is a hands-on role involving daily operational support, event monitoring, and lifecycle management of critical storage platforms. Youll work closely with internal teams and stakeholders, contributing to a high-profile government account. Whats on Offer: Salary Up to £50k DOE 5% company bonus 10% Security clearance bonus Benefits … pack 10% employer pension, 26 days leave plus banks, private medical, life assurance & more Certification support paid exams and training materials for professional development On-call rota 1 week in every 4/5 (compensated) Excellent career progression and skill up opportunities What youll be doing: Supporting and maintaining enterprise storage and backup platforms (Dell EMC, Avamar, Data More ❯

About the Role: To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business … the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our … delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- Microsoft More ❯

2nd/3rd Line IT Support Engineer – Islington - £45,000 + Great Opportunity! Role: 2nd/3rd Line IT Support Engineer Location: Islington Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Islington who are looking to expand their team! This More ❯

Excellent opportunity for a skilled 3rd Line Cloud Support Engineer to join a global leading MSP's Service Operations team on a high-security project. Youll work alongside 2nd and 3rd Line Engineers, supporting a high-profile user community, engaging directly with customers and stakeholders, and ensuring smooth day-to-day service More ❯

Our Client: Our client supports over 250,000 end users across 1,100 sites, providing network connectivity to a range of critical services across the UK. They are committed to technology innovation and have a long and proud history of More ❯

Our Client: Our client supports over 250,000 end users across 1,100 sites, providing network connectivity to a range of critical services across the UK. They are committed to technology innovation and have a long and proud history of More ❯

RequiredSkills& TechnicalExpertise VMwareCloudFoundation(VCF):Strongexperiencedeploying,supporting,andtroubleshootingVCFenvironments,includingkeycomponentsofvCenter,ESXi,vSAN. VMwareNSX:SolidunderstandingofNSXnetworkingandsecuritycapabilitiesincludingDFW,routing,andNAT. VeeamBackup&Replication:Provenexperienceinbackupconfiguration,restoretesting,replication,andDRplanning. SolidunderstandingofvSphereenvironments,distributednetworking,andstorageintegration. FamiliaritywithmonitoringtoolssuchasAriaOperationsandLogicMonitor,automation/scripting(PowerCLI,Bash),andpatchmanagement. AbouttheRole IamlookingforaSeniorManagedServicesEngineerwithdeeptechnicalexpertiseinVMwareCloudFoundation(VCF),VMwareNSX,andVeeamBackup&ReplicationtojoinourdynamicManagedServicesteam.Youllberesponsiblefordeliveringexceptionalsupportandservicetoourenterpriseclients,ensuringhighavailability,performance,andreliabilityacrosshybridcloudinfrastructures. Thisroleisidealforaself More ❯

clearance bonus 10% - Enhanced annual leave scheme - Company Benefits pack includes private medical, life assurance, 10% pension contribution etc - 1 st class skill up opportunities including new cert support - Excellent career progression programme - Plus more What do I need? - Experience as a 3 rd line/Senior Network Support Engineer serving as an escalation … point for complex issues - Skilled supporting Juniper devices ideally with minimum JNCIA - Experience with Junos (Support and config) - Familiar with industry standard switching and routing protocols - Well versed in Network Monitoring using tools like Solarwinds - Must be motivated to learn new tools and technologies - Please note this role is subject to UK Security clearance checks as such candidates More ❯

Location: Royal Borough of Greenwich Salary: £150 gross per day neg Contract: Contract (poss temp to perm) Summary (Role Focus) Immediate requirement for an experienced 1st and 2nd line IT Technician in an education environment. You'll be joining a busy team working for the service desk manager and supporting mostly AD, 365, iOS, Intune, Autopilot, Entra, Windows More ❯