Overview Ref: 113444 2nd line Support / Level 2 Service Desk / On-site / 6 months Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fixbreak-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with More ❯
Device Builds, Cyber Security, 1st Line Support, 2nd Line Support Type: Contract (Daily Rate) Location: Oxfordshire IR35 Determination: Inside IR35 Pay Rate: £250 - £300 per day Start Date: 10 / 11 / 2025 (ASAP / Urgent) Duration: 2 Months (likely extension) On-Site IT Support Engineer (NPPV & SC Cleared) CPS Group UK are delighted to be working … technical support and interpersonal skills and be highly proficient in Microsoft-centric IT support. The NPPV & SC Cleared On-Site IT Support Engineer will perform 1st & 2nd Line break-fix, deployment and support services in a fast-paced environment, managing multiple tickets simultaneously (using Ivanti) through to completion. The role is based on-site … queries and technical issues. Exemplary customer service and communication skills Takes a proactive and professional approach. Experience supporting deployments, builds, floorwalking, and VIP users. Asset management and device build / deployment experience. Knowledge of cyber security best practice Self-motivated, able to work independently and prioritise tasks. For more information or immediate consideration for this opportunity, please contact Charlie More ❯
day (inside IR35, via umbrella) Expenses: Mileage and parking claimable Scope of Work: This is a field-based, junior-level role providing basic break/fix support for HP and Lenovo laptops and desktops click apply for full job details More ❯
day (inside IR35, via umbrella) Expenses: Mileage and parking claimable Scope of Work: This is a field-based, junior-level role providing basic break/fix support for HP and Lenovo laptops and desktops. The contractor will assist senior technicians with repairs and follow st... More ❯
day (inside IR35, via umbrella) Expenses: Mileage and parking claimable Scope of Work: This is a field-based, junior-level role providing basic break/fix support for HP and Lenovo laptops and desktops. The contractor will assist senior technicians with repairs and follow ... More ❯
and application-related issues. Support M365 suite (Outlook, Teams, OneDrive, SharePoint) and related productivity tools. Perform IMAC / D (Installs, Moves, Adds, Changes / Deletions) and break-fix support. Deliver onboarding / offboarding support for end users. Provide VIP and executive support ensuring confidentiality and responsiveness. Support VDI environments (AWS Workspaces … OS updates, security patches, and manage endpoint vulnerability remediation. Assist in software packaging and deployments. Support network connectivity, Wi-Fi troubleshooting, and conference room technology. Technical Skills Strong Windows / macOS troubleshooting skills. Familiar with Active Directory, Intune, SCCM, and Exchange Online. Knowledge of networking (LAN, Wi-Fi, VPN, Cisco Meraki). Experience in supporting AV / VC … systems (Teams Rooms, Crestron, Polycom). Understanding of AWS / Azure desktop virtualization. Soft Skills Excellent communication and customer engagement. Professional handling of executive support scenarios. Strong organizational and multitasking ability. Quality focused with strong documentation discipline. Qualifications Bachelor’s Degree in IT, Computer Science, or related field. ITIL Foundation Certification preferred. M365 or CompTIA A+ certification desirable. Tools More ❯
and application-related issues. Support M365 suite (Outlook, Teams, OneDrive, SharePoint) and related productivity tools. Perform IMAC / D (Installs, Moves, Adds, Changes / Deletions) and break-fix support. Deliver onboarding / offboarding support for end users. Provide VIP and executive support ensuring confidentiality and responsiveness. Support VDI environments (AWS Workspaces … OS updates, security patches, and manage endpoint vulnerability remediation. Assist in software packaging and deployments. Support network connectivity, Wi-Fi troubleshooting, and conference room technology. Technical Skills Strong Windows / macOS troubleshooting skills. Familiar with Active Directory, Intune, SCCM, and Exchange Online. Knowledge of networking (LAN, Wi-Fi, VPN, Cisco Meraki). Experience in supporting AV / VC … systems (Teams Rooms, Crestron, Polycom). Understanding of AWS / Azure desktop virtualization. Soft Skills Excellent communication and customer engagement. Professional handling of executive support scenarios. Strong organizational and multitasking ability. Quality focused with strong documentation discipline. Qualifications Bachelor’s Degree in IT, Computer Science, or related field. ITIL Foundation Certification preferred. M365 or CompTIA A+ certification desirable. Tools More ❯
the operating systems for new mounted servers Responsible for reinstalling the server operation systems, solving the abnormalities. Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware Maintain data on internal systems including asset management, ticketing, rack related data Work with remote vendors or other … the business owner side Collect and check online assets status or issues Erase drives or other configurations for retiring or relocating servers. Provide retrofitting or test feedback for tools / systems / platforms. Submit and track the part RMA or media destruction process Server network troubleshooting Server lifecycle management Other server operation related work Tidy and escalate problems … Good communication skills in English, good team work spirit; Has ability to work independently Knowledge of the interdependencies of server functions and technologies Can understand and run simple Shell / Bash scripts Familiar with Linux system, able to locate hardware faults; Strong analytical and problem solving skills Basic network knowledge concepts - MAC, Subnet, TCP / IP; Ability to More ❯
the operating systems for new mounted servers Responsible for reinstalling the server operation systems, solving the abnormalities. Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware Maintain data on internal systems including asset management, ticketing, rack related data Work with remote vendors or other … the business owner side Collect and check online assets status or issues Erase drives or other configurations for retiring or relocating servers. Provide retrofitting or test feedback for tools / systems / platforms. Submit and track the part RMA or media destruction process Server network troubleshooting Server lifecycle management Other server operation related work Tidy and escalate problems … Good communication skills in English, good team work spirit; Has ability to work independently Knowledge of the interdependencies of server functions and technologies Can understand and run simple Shell / Bash scripts Familiar with Linux system, able to locate hardware faults; Strong analytical and problem solving skills Basic network knowledge concepts - MAC, Subnet, TCP / IP; Ability to More ❯
This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on London. The role is mostly desktop breakfix supporting the senior leadership team. This role is client facing so strong stakeholder skills are needed, and it includes being a point of contact for the … quality services to the end users which includes Possess strong communication skills in English both verbal and written. Have a collaborative and approachable manner that diagnoses and resolves issues / problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported. Act as the primary interface to the customer, to lead and … executive user needs. Provide information on our customers’ products and services when asked. Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment Mobile device support (iOS / iPhone / iPad) Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android) General Core Competencies to be considered when hiring: Customer focused – Customer is #1 More ❯
are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware breakfix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in … the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware / software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. … when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10 / 11 Active Directory / Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop and Desktop PC diagnosis. Customer More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware breakfix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in … the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware / software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. … when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10 / 11 Active Directory / Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop and Desktop PC diagnosis. Customer More ❯
JOB SUMMARY: This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on London. The role is mostly desktop breakfix supporting the senior leadership team. This role is client facing so strong stakeholder skills are needed, and it includes being a point of contact … quality services to the end users which includes Possess strong communication skills in English both verbal and written. Have a collaborative and approachable manner that diagnoses and resolves issues / problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported. Act as the primary interface to the customer, to lead and … executive user needs. Provide information on our customers’ products and services when asked. Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment Mobile device support (iOS / iPhone / iPad) Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android More ❯
JOB SUMMARY: This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on London. The role is mostly desktop breakfix supporting the senior leadership team. This role is client facing so strong stakeholder skills are needed, and it includes being a point of contact … quality services to the end users which includes Possess strong communication skills in English both verbal and written. Have a collaborative and approachable manner that diagnoses and resolves issues / problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported. Act as the primary interface to the customer, to lead and … executive user needs. Provide information on our customers’ products and services when asked. Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment Mobile device support (iOS / iPhone / iPad) Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android More ❯
configure operating systems for newly mounted servers. Reinstall server operating systems and resolve related abnormalities. Maintenance & Troubleshooting Perform daily server maintenance, troubleshooting, and repair activities. Follow up on break-fix incidents and ensure timely resolution. Collaborate with remote vendors or other technical teams to resolve hardware batch failures and issues. Conduct server network troubleshooting … or Diploma in Computer Science, Electrical Engineering, or a related field. Technical Skills: Strong understanding of server operations and hardware components. Proficiency with Linux systems for troubleshooting server software / hardware issues. Basic knowledge of network concepts including MAC, Subnet, and TCP / IP. Familiarity with out-of-band / lights-out server management (e.g., IPMI). … Ability to read, understand, and run simple Shell / Bash scripts. Soft Skills: Strong problem-solving and analytical abilities. Good communication skills in English and ability to work effectively in a team. High sense of responsibility, enthusiasm for technical challenges, and ability to work under pressure. Capable of working independently with minimal supervision. Skillset Summary: Server Operations & Maintenance Linux More ❯
configure operating systems for newly mounted servers. Reinstall server operating systems and resolve related abnormalities. Maintenance & Troubleshooting Perform daily server maintenance, troubleshooting, and repair activities. Follow up on break-fix incidents and ensure timely resolution. Collaborate with remote vendors or other technical teams to resolve hardware batch failures and issues. Conduct server network troubleshooting … or Diploma in Computer Science, Electrical Engineering, or a related field. Technical Skills: Strong understanding of server operations and hardware components. Proficiency with Linux systems for troubleshooting server software / hardware issues. Basic knowledge of network concepts including MAC, Subnet, and TCP / IP. Familiarity with out-of-band / lights-out server management (e.g., IPMI). … Ability to read, understand, and run simple Shell / Bash scripts. Soft Skills: Strong problem-solving and analytical abilities. Good communication skills in English and ability to work effectively in a team. High sense of responsibility, enthusiasm for technical challenges, and ability to work under pressure. Capable of working independently with minimal supervision. Skillset Summary: Server Operations & Maintenance Linux More ❯
support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first / second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket … computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software. Broad experience of IT with basic understanding of Networks, Servers, Audio / Visual, Smart Devices and Telecoms. This position requires the ability to work in a project … GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC / laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and More ❯
customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of … Morgan Stanley’s audio visual and integrated conference room components / equipment. This role interfaces directly with Morgan Stanley daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities : Responsible for identifying defective or failed equipment and take ownership to resolution Management of small projects work … AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options. Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing / repairing cables, testing / repairing various hardware components Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety More ❯
customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of … Morgan Stanley’s audio visual and integrated conference room components / equipment. This role interfaces directly with Morgan Stanley daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities : Responsible for identifying defective or failed equipment and take ownership to resolution Management of small projects work … AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options. Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing / repairing cables, testing / repairing various hardware components Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety More ❯
Data Centre Operations Engineer Role: Data Centre Operations Engineer Specialism(s): Control-M, Job / Batch Scheduling, Microfocus, JCL, System Monitoring, Korn Shell Scripting, Linux / Unix, Oracle, ITIL, Data Centre Support, Batch Automation Type: Contract, 12+ Months Location: South Wales (On-Site) IR35 Determination: Inside IR35 Pay Rate: 250 - 280 per day Start: ASAP / Urgent … a seasoned Data Centre Operations Engineer, specifically with technical proficiency in BMC Control-M scheduling and experience working in a Microfocus environment. Working a part of a 4 on / 4 off rotational shift team member, the Data Centre Operations Engineer will be required to work on-site, to a 12-hour shift patterns of both days and nights. … of Oracle and associated database structures ITIL Fundamentals Ability to work effectively under pressure in a 24 / 7 live environment Experienced in root-cause analysis and break-fix resolution Confident working both independently and as part of a dedicated support team For more information or immediate consideration for this opportunity, please contact More ❯
can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities: Service Desk and Technical Assistance: First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue Use the service desk software to report, log and correspond to … school-based staff to inform them of action and progress of reported problems Assist school-based staff and students with technical issues Provide high levels of customer service Hardware / Software Support and Fault Diagnosis: First line support for workstation and laptop support Assessment and resolution of hardware / software issues First line support for printers Basic assessment … and resolution of hardware issues First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware / software issues First line support for interactive whiteboards and projectors Basic assessment and resolution of hardware issues First line support for wireless access points and hardwired network points Basic assessment and resolution of issues Complete trouble-shooting tasks More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Stefanini UK Ltd
rights, security and systems groups; Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location / onsite - in cooperation with the resolver group who transferred the issue, if necessary; Provide troubleshooting and problem resolution support for all network devices … Coordinate with third-party vendors to resolve hardware and software problems, as required; Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location / onsite; Interface with hardware and software vendors for planning and problem resolution; Interface with … procedures associated with moves; Move workstations, peripherals and telecommunications equipment, as required; Document changes to inventory use and configuration. Requirement's: ITIL V3 Foundation Certification (recommended); Microsoft Operating System / Office Certification(s) will be an asset; Advanced MS Office 365 skills; Scripting, coding skill will be considered an advantage; Able to solve simple hardware issues; iOS, Android advanced More ❯
Structured Cabling Data Engineer Plymouth (On Site) Permanent Summary NG Bailey IT Services are currently recruiting a Structured Cabling Data Engineer / Managed Services Engineer who will be responsible for the installation and fault finding of Structured and Voice Cabling systems and are delivered within NG Bailey's clients Service Level Agreements (SLA). The Data Engineer will have … required and is a condition of employment. NG Bailey will support with this application if you are eligible. Some of the key deliverables in this role will include: Cost / stock awareness: Ensure material control and maintain records of deliveries and project stock Weekly Reviews: Ensure provision of timely and accurate internal and customer project reporting (timesheets, mileage returns … drawings Demonstrate the ability to interface with customers with a professional and informative approach Qualifications Required Driving Licence (E) Security Clearance (A) UKATA (CAT A) Asbestos Awareness (A) CSCS / ECS Card in appropriate trade (A) Manual Handling (A) Working at Height (A) Working on Ladders / stepladders (A) IOSH Working Safely (A) PASMA / IPAF (A More ❯
users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems Able to obtain the required level of security clearance (with no caveats) required More ❯
