1 to 25 of 119 Case Management Jobs in the UK

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

HYBRID ROLE - Taunton based office. In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are … confident in using our technology. Key Responsibilities: Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system. Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel. Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues. Deliver onboarding and … refresher training for staff on the case management system and other firm-wide IT platforms. Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals). Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions. Essential Skills & Experience: Significant hands-on experience with case More ❯

HYBRID ROLE - Taunton based office. In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are … confident in using our technology. Key Responsibilities: Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system. Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel. Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues. Deliver onboarding and … refresher training for staff on the case management system and other firm-wide IT platforms. Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals). Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions. Essential Skills & Experience: Significant hands-on experience with case More ❯

Local Government - IDOX & Alloy Systems Our longstanding client that operates within local goverment is hiring a Digital & Technology Programme Manager who has stong experience stakeholder engagement and supplier contract management skills. The successful candidate will lead the implementation of high-profile case management software projects, including those involving IDOX and Alloy systems . This is a … includes managing in-flight projects, initiating new ones from scratch, and ensuring successful outcomes through effective leadership and coordination. Key Responsibilities: Lead the end-to-end delivery of digital case management software implementations across multiple departments. Manage both in-flight and pipeline projects and initiate new projects from the ground up. Collaborate with stakeholders to define project scope … and data governance standards. Monitor project risks and implement mitigation strategies. Report progress to senior leadership and provide regular updates on milestones and outcomes. Drive user engagement and change management activities to support adoption of new systems. Manage supplier relationships and contracts effectively to ensure value and performance. Essential Skills and Experience: Proven experience managing digital programmes within a More ❯

A Business Analyst (Legal Case Management System) is required for our client based in Manchester for an initial 6-month contract (likelihood of extending). This is ideally a hybrid position, approx. 1 day per week on site, however remote can be considered with the willingness to come to site for workshops etc. Are you an experienced Business … Analyst with a passion for improving legal services through technology? Our client is embarking on an exciting journey to procure and implement a new Legal Case Management system, and they’re looking for a skilled Business Analyst to support this transformation. Key Responsibilities: Collaborate with stakeholders to capture and analyse business requirements Map and optimise business processes, ideally … Support the tender process and vendor selection Contribute to data migration planning and execution Ensure alignment between business needs and system capabilities Highly Desirable Experience: Proven experience with Legal Case Management systems Strong understanding of business processes in legal environments Desirable Experience: Background in Legal Services Hands-on involvement in data migration projects Experience working within Local Government More ❯

600.00 - £650.00 Clearance: BPSS We are seeking a highly skilled and experienced ServiceNow Architect to join our team. In this role, you will be responsible for configuring and implementing case management solutions within the ServiceNow platform, specifically focusing on finance and human resources applications. You will play a key role in designing and enhancing our ServiceNow environment to … ensure efficient and effective service delivery. Key Responsibilities: - Lead the design and configuration of case management functionalities within ServiceNow to optimise workflow processes in finance and HR departments. - Develop and implement ebonding between multiple ServiceNow instances to ensure seamless data exchange and operational efficiency. - Collaborate with cross-functional teams to gather requirements, establish best practises, and translate business … guidance on integration processes, ensuring that all systems work cohesively within the ServiceNow ecosystem. - Stay updated with the latest ServiceNow features and functionalities to continuously improve service delivery and case management processes. Required Skills: - Extensive experience in ServiceNow platform, particularly in case management configuration. - Proficient in integration techniques within the ServiceNow environment. - Strong understanding of finance More ❯

Case Management Developer Up to £45,000 + excellent benefits 99% Hybrid – Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams. Backed by a well-established organisation known for its … ethical values, you'll play a key role in modernising case management technology across a high-performing legal division — with flexibility at the heart of how and where you work. We're looking for a Case Management Developer to help design, build, and deliver digital solutions that improve how colleagues manage legal cases and client journeys. … ShareDo), where your skills will directly contribute to simplifying processes, enhancing service delivery, and shaping future workflows. What you'll be doing: Designing and building technical solutions within the case management system (CMS), currently being migrated to ShareDo Developing and maintaining complex workflows to meet operational and legal service needs Supporting the wider team through mentoring and solution More ❯

Product Manager - Client Lifecycle Management London (GB) LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: The Business Transformation team is responsible for product management across all front office, client facing and operational technology and works very closely … and services to ensure we are positioned to meet the future expectations of our clients and support the growth of the business. The team are responsible for the product management of front office, client facing and operational technology, including but not limited Client Lifecycle Management (CLM), Portfolio Management, Custody Services, Research and Client Portals. Brief Role Objective More ❯

build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Employee Relations Manager, the Employee Relations Specialist will support managers with full case management and administrative support on ER issues including disciplinary, grievance, absence management, probation, AWOL, flexible working, investigations, restructures, Consultations and TUPE. This is a hybrid working role … do: Advise, guide and support managers with all matters relating to employee relations in line with Telent specific policies and procedures both at the informal and formal stages Effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance, and absence management. Effective co-ordination and support of Consultations and TUPE situations. Providing … and are skilled at handling complex cases with discretion and fairness. Key Requirements: Experience of providing HR ER advice in line with relevant policies and legislation, ideally in a case management set up. Experience of working on significant TUPEs, Consultations and restructure processes Well organised with the ability to plan, prioritise and manage high volume of case More ❯

build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Employee Relations Manager, the Employee Relations Specialist will support managers with full case management and administrative support on ER issues including disciplinary, grievance, absence management, probation, AWOL, flexible working, investigations, restructures, Consultations and TUPE. This is a hybrid working role … do: Advise, guide and support managers with all matters relating to employee relations in line with Telent specific policies and procedures both at the informal and formal stages Effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance, and absence management. Effective co-ordination and support of Consultations and TUPE situations. Providing … and are skilled at handling complex cases with discretion and fairness. Key Requirements: Experience of providing HR ER advice in line with relevant policies and legislation, ideally in a case management set up. Experience of working on significant TUPEs, Consultations and restructure processes Well organised with the ability to plan, prioritise and manage high volume of case More ❯

secretarial support including all typing of documents, including letters, emails, and patent specifications. - Managing own and team inboxes, processing emails and post (both hard copy and electronic), updating our case management system, and acknowledging receipt where appropriate. - Accurate and daily maintenance of computerised case management system, including following workflows and generating standard correspondence from templates, and … The ability to manage an attorney's emails, judge urgency, and action as required. - Good Microsoft package skills, particularly Outlook, Word and Excel (essential), with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness to become involved. - Ability to work More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

require to work on other DT projects as needed. About you: Experience of project management. Strong understanding of HR & Payroll end to end business processes, particularly around Employee Information Management, Time and Attendance Management, Performance Management, Case Management, Employee Self-Service (ESS) & Manager Self-Service (MSS). Hands-on expertise on solution testing and organising … user acceptance testing. Experience of identifying and finding solutions to problems. Experience at identifying opportunities and evaluating and mitigating issues and risks. Knowledge of project management methodologies and frameworks, such as PRINCE 2 and Agile. Benefits Flexitime and hybrid working model (subject to criteria) Enhanced contributory Pension Enhanced Maternity & Paternity allowance 25 days annual leave plus statutory bank holidays More ❯

Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information (MI) solutions aligned with new workflow systems Collaborate with stakeholders to understand and manage the transition from legacy systems to … ensuring minimal disruption and maximum adoption Work closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customer Facilitate workshops, interviews, and working … operational customer servicing transformation within the financial services sector Hands-on experience with Microsoft Dynamics 365 as a contact centre and CRM solution Strong understanding of workflow/work management systems and associated operational MI Experience in replacing existing capabilities, not just greenfield implementations – with a focus on change management and stakeholder engagement Deep understanding of case More ❯

Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information (MI) solutions aligned with new workflow systems Collaborate with stakeholders to understand and manage the transition from legacy systems to … ensuring minimal disruption and maximum adoption Work closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customer Facilitate workshops, interviews, and working … operational customer servicing transformation within the financial services sector Hands-on experience with Microsoft Dynamics 365 as a contact centre and CRM solution Strong understanding of workflow/work management systems and associated operational MI Experience in replacing existing capabilities, not just greenfield implementations - with a focus on change management and stakeholder engagement Deep understanding of case More ❯

Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information (MI) solutions aligned with new workflow systems Collaborate with stakeholders to understand and manage the transition from Legacy systems to … ensuring minimal disruption and maximum adoption Work closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customer Facilitate workshops, interviews, and working … operational customer servicing transformation within the financial services sector Hands-on experience with Microsoft Dynamics 365 as a contact centre and CRM solution Strong understanding of workflow/work management systems and associated operational MI Experience in replacing existing capabilities, not just greenfield implementations - with a focus on change management and stakeholder engagement Deep understanding of case More ❯

of a team responsible for the development, maintenance, and support of a range of products and services built upon Microsoft Dynamics 365? Could you help support customer relationship and case management systems that are used by our front-line colleagues to deliver vital help to those in need? A day in the life of a Software Engineer - Dynamics … service availability is maintained. Develop test plans and perform testing following recognised good practice, including system and acceptance testing, coordinating both functional and non-functional specifications. Use source code management processes allowing the rollback and restoration of services to their previous state should the change need to be reverted. Define and track measurable goals and their outcome throughout the … techniques to monitor and test software applications and services, including functional, synthetic testing, integration testing, load testing, and chaos engineering. Good awareness of Azure Services such as App Service, Management, Event Hub, Solid experience being part of a team or individually, successfully implementing business services using Dynamics, such as relationship management and case management systems. Good More ❯

Our client specilaises in developing case management software to UK government funded organisations such as local authorities, private training organisations and companies who specialise in apprenticeship training and getting people back into work UK wide. We pride ourselves on our customer focused approach which has been the key to our continued success over the last 35 years, building … solving and a desire to develop your technical abilities? This is the ideal opportunity for a customer-focused professional, interested in providing software application support for our leading Learner Management System and Case Management System, with the opportunity for career growth in the company to more technical or customer focused roles. The successful candidate will receive full … user training. Responsibilities and Duties As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

the office. 36 hours Monday - Friday Location: WC2 About the Role: We are seeking two dedicated Business Analysts to join a critical initiative focused on the implementation of a Case Management System (CMS). This project aims to simplify complexity, streamline processes, and standardise casework, playing a vital role in the organisation's digital transformation. Key Responsibilities: Merge … operational templates into the CMS, collaborating with the project team. Identify and escalate technical issues related to operational templates within the project team. Collaborate with operational personnel to assist case teams in cleansing and enriching data according to the CMS data migration strategy. Work with the project team and selected suppliers to ensure operational templates align with business and … IT Business Analyst. Background or qualifications in computer science. Experience in migrating large volumes of complex data. Familiarity with digital transformation projects. Knowledge of implementing or working with a Case Management System. Experience with various project management methodologies, including Agile. Experience in the legal sector or working with Law Enforcement Agencies. Adecco is a disability-confident employer. More ❯

the office. 36 hours Monday - Friday Location: WC2 About the Role: We are seeking two dedicated Business Analysts to join a critical initiative focused on the implementation of a Case Management System (CMS). This project aims to simplify complexity, streamline processes, and standardise casework, playing a vital role in the organisation's digital transformation. Key Responsibilities: Merge … operational templates into the CMS, collaborating with the project team. Identify and escalate technical issues related to operational templates within the project team. Collaborate with operational personnel to assist case teams in cleansing and enriching data according to the CMS data migration strategy. Work with the project team and selected suppliers to ensure operational templates align with business and … IT Business Analyst. Background or qualifications in computer science. Experience in migrating large volumes of complex data. Familiarity with digital transformation projects. Knowledge of implementing or working with a Case Management System. Experience with various project management methodologies, including Agile. Experience in the legal sector or working with Law Enforcement Agencies. Adecco is a disability-confident employer. More ❯

Proactive, collaborative, and able to work independently when required. Desirable Skills & Experience: Basic understanding of software development life cycle (SDLC) and Agile methodologies. Experience with automation tools or workflow management systems. Exposure to legal technology platforms (e.g., document management, case management). Legal Industry experience/knowledge Knowledge of scripting or coding languages (Python, JavaScript, etc. More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of More ❯

Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Job Details: The EMEA Senior Employee Relations Business Partner is responsible for leading and overseeing all employee relations case management across multiple countries in the EMEA & UK region that includes, but is not limited to: Ireland, Germany, Sweden, France, etc. This is in addition to a deep … understanding across all HR disciplines. Responsible for maintaining employee relations records, project management including developing trainings, policies, procedures and interpretation of data analytics. This position works under the supervision and direction of the Global Employee Relations Manager but will regularly exercise discretion and independent decision-making authority for the EMEA & UK region. This position will also act as a … backup and escalation point to other ER team members as needed. Effective case management of all people related issues and adverse employment actions to include, but not limited to, investigations, disciplinary, performance management, grievance, redundancies/reduction in force, leave of absence adverse actions, flagged new hire background checks, and reasonable accommodations through to conclusion. This work More ❯