1 to 25 of 589 Case Management Jobs in the UK

Tsuro is reshaping legal tech by empowering law firms to deliver better outcomes for both clients and businesses. Their platform is a unified, AI enabled, low code legal practice management system built on Microsoft technologies. It streamlines client onboarding, CRM, document management, financial workflows, matter handling, and compliance—all within a seamless ecosystem tsuro.co.uk. Role Overview As a … bridge between legal professionals, product teams, and technologists. You’ll help translate real-world legal practices into digital workflows, optimizing how lawyers and firms leverage AI-driven tools for case management, billing, and client engagement. Key Responsibilities Stakeholder Engagement Conduct workshops, interviews, and surveys with legal staff and practice managers to understand current processes, challenges, and user needs. … cycles and ensure clarity in deliverables. Testing & Quality Assurance Work with QA to design test scenarios, support UAT, and ensure new modules meet business needs before release. Prioritisation & Backlog Management Assist Product Owners to prioritise requests based on ROI, risk, and strategic objectives. Required Qualifications 3+ years’ experience as a BA or Product Analyst in SaaS, especially legal tech More ❯

and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more. About the role As a Senior Solution Architect, you will play a key role in shaping and delivering IT solutions that support Serco’s business objectives … concepts clearly to both technical and non-technical stakeholders to support understanding and decision-making. Skills & Experience Proven experience in at least one core IT discipline such as CRM, case management, telephony, Azure, SaaS, Dynamics, cloud technologies, RPA/AI, or data analytics. Strong background in translating business requirements into practical IT solutions, ideally within government or outsourced … meet deadlines. Collaborative and relationship-focused, with the ability to influence and build trust with both business and IT stakeholders. Experience of cycle hire schemes and/or asset management is highly desirable. Must be willing to undergo BPSS security clearance; SC may also be required Why Serco: Serco’s purpose is to impact a better future - we bring More ❯

improvement across the Education Division. You'll be at the forefront of transforming data into powerful visualisations and intelligence products using tools like Power BI and the CAPITA (MRI) case management system. What You'll Do Lead performance analysis and improvement projects across the Special Educational Needs and Disabilities (SEND) service. Deliver high-quality, value-added data insights … and present analytical reports to senior stakeholders and regulators. What We're Looking For Strong knowledge of Children's Services, especially SEND, and relevant legislation. Proven experience in performance management, data analysis, and quality assurance, including the statutory SEN2 data return. Advanced skills in tools such as Power BI, SQL, CAPITA (MRi) , and MS Office. Excellent communication and stakeholder More ❯

improvement across the Education Division. You'll be at the forefront of transforming data into powerful visualisations and intelligence products using tools like Power BI and the CAPITA (MRI) case management system. What You'll Do Lead performance analysis and improvement projects across the Special Educational Needs and Disabilities (SEND) service. Deliver high-quality, value-added data insights … and present analytical reports to senior stakeholders and regulators. What We're Looking For Strong knowledge of Children's Services, especially SEND, and relevant legislation. Proven experience in performance management, data analysis, and quality assurance, including the statutory SEN2 data return. Advanced skills in tools such as Power BI, SQL, CAPITA (MRi) , and MS Office. Excellent communication and stakeholder More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

of leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our firm's business objectives. Role and responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure excellent customer service, strong management incidents and … Collaborate with internal stakeholders of varying seniority to understand business needs and ensure IT services meet their requirements, this role calls for excellent verbal and written communication skills. Vendor Management - Develop and manage relationships with external IT suppliers and service providers, ensuring the firm receives high-quality services. Asset Management - Develop and manage a good asset management … continuously work closely with our security team to both maintain and improve our security posture. Compliance - Ensure IT operations comply with industry regulations, including GDPR and SRA guidelines. Risk Management - Identify and mitigate risks related to IT systems, including processes. Policies - Develop and enforce IT policies and procedures to standardise practices across the firm. Innovation and Strategy Continuous Service More ❯

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

a collaborative, team-based environment , focusing on the development and enhancement of Access Proclaim , the core system that underpins business operations. Key Responsibilities: Develop, maintain, and enhance the Proclaim case management system, including creating new workflows and templates. Optimise existing workflows to improve efficiency and functionality. Work within set deadlines to support business priorities and ongoing projects. Collaborate … Work independently or as part of a team on development projects. Be flexible to work outside standard hours when required for urgent development work or project rollouts. Strong stakeholder management skills, with the ability to translate business needs into technical solutions. Desirable Skills (Not Essential but Beneficial): Experience with T-SQL . Knowledge of e-signing technologies . Experience … working with web services and APIs . Previous experience in legal case management , particularly in Housing Conditions, Environmental Protection, or Litigation . Understanding of Agile methodologies . General IT support experience , such as Windows, Active Directory, M365, and Amazon Workspaces. Commercial awareness of business operations. Ideal Candidate Qualities: Strong communication skills with a proactive and solutions-focused approach. More ❯

service delivery quality, consistency, and efficiency. Drive Program Governance including roadmap creation, milestone tracking, KPI alignment, and stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management, and customer experience teams to ensure alignment and impact. Analyze operational metrics … and signals to identify trends, gaps, and opportunities for improvement. Support risk mitigation and change management during transitions, new workflows, or tooling updates. Build documentation, frameworks, and playbooks that promote standardization and operational scalability. Qualifications Required Qualifications: Experience in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR a Bachelor's degree in Information Technology … support, IT, consulting or technical troubleshooting experience. Prior product, customer support and/or technical support experience. Fluency or business level English language skills. Preferred Qualifications: Experience in program management, operations, or business excellence roles; preferably in tech or customer support environments. Strong understanding of operational metrics and performance management. Exceptional communication, stakeholder management, and problem-solving skills More ❯

person and reports to our office in Fresno full-time. The Data Analyst collaborates with Chief Medical Officer (CMO) and Contracting and Managed Care Officer (CMCO) to track medical management, quality management, and patient and provider grievances, and assist in delivering superior customer service. Works with the CMCO and CMO to implement and manage effective utilization management … saving opportunities Identify members that require focus and are at risk of poor health outcomes Work with the clinical leadership to develop care plans for member cohorts Track utilization management and identify service area gaps for improvement Review treatment plans as assigned by the CMO to ensure necessity and appropriateness for the members Work with the CMCO to prioritize … Collaborate with Marketing, Sales, Provider Data, Credentialing, Operations, and other teams to coordinate cross-functional in-market activities Adheres to the Policies and Procedures set forth by the Quality Management Committee Build provider awareness and engagement with UPN Other responsibilities as assigned. Build provider awareness and engagement with UPN Qualifications EDUCATION: High School Diploma or GED required. Bachelor of More ❯

strategic planning, commissioning, and service improvement across our Education Division. You'll create meaningful visualisations and intelligence products, harnessing the power of Power BI , SQL , and the CAPITA (MRI) case management system. Responsibilities of the Senior Performance Analyst (SEND) include: Leading performance analysis and improvement projects across the SEND service Delivering high-impact insights to support operational and … senior leadership, regulators, and other stakeholders Experience needed as a Senior Performance Analyst (SEND) : Deep understanding of Children's Services and SEND legislation Strong background in data analysis, performance management, and statutory reporting (e.g., SEN2 returns) Advanced knowledge of Power BI , CAPITA (MRI) , SQL , and Microsoft Office Excellent communication skills and stakeholder engagement experience A proactive, solution-oriented approach More ❯

and technical architects who will provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers, and components) to extend Salesforce functionality. … Participate in the full software development life cycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Required Skills and Experience: 7+ years of hands-on experience More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

Overview: We are seeking a highly skilled and detail-oriented Business Analyst with deep expertise in the implementation and optimization of Sharedo case management systems within a legal practice environment . This role is instrumental in transforming our legal operations by leveraging technology to streamline workflows, enhance productivity, and improve client service delivery. Key Responsibilities: Lead the end … to-end analysis, planning, and implementation of Sharedo case management solutions within the firm. Collaborate closely with stakeholders including legal teams, IT, operations, and third-party vendors to gather and define business requirements. Conduct workshops, interviews, and gap analyses to understand current workflows and design future-state processes. Translate legal and business requirements into functional specifications and user … cleansing, and validation of legacy system data. Work with the Sharedo implementation team to configure and test system features, workflows, and integrations. Develop training materials and support the change management process to ensure smooth adoption by end-users. Act as a liaison between business units and the technical implementation team to ensure alignment and clarity throughout the project lifecycle. More ❯

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯