Coordinator: The Customer Support Coordinator will be the first point of contact for clients, assisting with enquiries, product support, and troubleshooting. You will play a key role in maintaining client satisfaction, supporting the delivery of their products, and ensuring efficient communication between customers and internal teams. Key Responsibilities for the Customer Support Coordinator: Respond to customer enquiries via email … phone, and online platforms in a timely and professional manner. Provide support and guidance on their products, tools, and assessments. Troubleshoot and resolve client issues, escalating complex problems to the relevant teams when necessary. Maintain accurate records of customer interactions, support requests, and resolutions in CRM systems (e.g., HubSpot). Collaborate with sales, account management, and IT teams to … ensure client needs are met. Assist in onboarding new clients and providing training or resources as required. Identify patterns or recurring issues and provide feedback to improve products and processes. Support internal reporting on customer satisfaction, support requests, and service metrics. Skills & Experience for the Customer Support Coordinator: Previous experience in a customer support, client services More ❯
looking for an HR Insights Research Consultant to take responsibility for translating HR data into actionable strategies that help clients drive informed decision-making. This role involves data analysis, client consulting/onboarding and delivering strategic recommendations to senior leadership. Key responsibilities: Analyze survey data, identify key themes, and present insights to senior leaders. Deliver executive presentations … engagement trends and industry benchmarks. Support clients in survey design and engagement strategy development. Facilitate workshops and coaching sessions to help managers act on insights. Create content on my client’s business trends and best practices. Represent the business at events, webinars, and conferences. Contribute to strategic discussions on engagement roadmaps. Onboarding/training new customers Relationship … data analysis and storytelling skills. ✔ Proficiency in Excel, Word, and PowerPoint; experience with data visualization is a plus. ✔ Excellent communication and presentation skills, comfortable engaging with senior leaders ✔ Customeronboarding experience More ❯
looking for an HR Insights Research Consultant to take responsibility for translating HR data into actionable strategies that help clients drive informed decision-making. This role involves data analysis, client consulting/onboarding and delivering strategic recommendations to senior leadership. Key responsibilities: Analyze survey data, identify key themes, and present insights to senior leaders. Deliver executive presentations … engagement trends and industry benchmarks. Support clients in survey design and engagement strategy development. Facilitate workshops and coaching sessions to help managers act on insights. Create content on my client’s business trends and best practices. Represent the business at events, webinars, and conferences. Contribute to strategic discussions on engagement roadmaps. Onboarding/training new customers Relationship … data analysis and storytelling skills. ✔ Proficiency in Excel, Word, and PowerPoint; experience with data visualization is a plus. ✔ Excellent communication and presentation skills, comfortable engaging with senior leaders ✔ Customeronboarding experience More ❯
watford, hertfordshire, east anglia, united kingdom
Careerwise
looking for an HR Insights Research Consultant to take responsibility for translating HR data into actionable strategies that help clients drive informed decision-making. This role involves data analysis, client consulting/onboarding and delivering strategic recommendations to senior leadership. Key responsibilities: Analyze survey data, identify key themes, and present insights to senior leaders. Deliver executive presentations … engagement trends and industry benchmarks. Support clients in survey design and engagement strategy development. Facilitate workshops and coaching sessions to help managers act on insights. Create content on my client’s business trends and best practices. Represent the business at events, webinars, and conferences. Contribute to strategic discussions on engagement roadmaps. Onboarding/training new customers Relationship … data analysis and storytelling skills. ✔ Proficiency in Excel, Word, and PowerPoint; experience with data visualization is a plus. ✔ Excellent communication and presentation skills, comfortable engaging with senior leaders ✔ Customeronboarding experience More ❯
Role Name : Solutions Consultant Role Overview As a Techno Functional Solution Consultant, you will play a key role in leading client implementation projects — from solution design through to successful onboarding. You will collaborate closely with business stakeholders to understand their unique requirements and translate them into scalable, high-impact solutions Solutions Consultants (‘SC’) are responsible for leading implementation projects … needs at any scale. "SCs" have a deep understanding of both finance and technology, are passionate about solving problems, work collaboratively with internal teams, and take ownership of our client's success. SCs have a history of providing a superior client experience directly in investment management or in enterprise software deployments of a related domain. They are encouraged … switch effectively to complete simultaneous projects, seeing each through to the finish line Think critically about how to improve current processes and tools both internally and externally as the client base expands, harnessing the potential of Agentic AI Configure, test, and validate system components to deliver tailored solutions that meet client needs. Partner with cross-functional teams including More ❯
Role Name : Solutions Consultant Role Overview As a Techno Functional Solution Consultant, you will play a key role in leading client implementation projects — from solution design through to successful onboarding. You will collaborate closely with business stakeholders to understand their unique requirements and translate them into scalable, high-impact solutions Solutions Consultants (‘SC’) are responsible for leading implementation projects … needs at any scale. "SCs" have a deep understanding of both finance and technology, are passionate about solving problems, work collaboratively with internal teams, and take ownership of our client's success. SCs have a history of providing a superior client experience directly in investment management or in enterprise software deployments of a related domain. They are encouraged … switch effectively to complete simultaneous projects, seeing each through to the finish line Think critically about how to improve current processes and tools both internally and externally as the client base expands, harnessing the potential of Agentic AI Configure, test, and validate system components to deliver tailored solutions that meet client needs. Partner with cross-functional teams including More ❯
Role Name : Solutions Consultant Role Overview As a Techno Functional Solution Consultant, you will play a key role in leading client implementation projects — from solution design through to successful onboarding. You will collaborate closely with business stakeholders to understand their unique requirements and translate them into scalable, high-impact solutions Solutions Consultants (‘SC’) are responsible for leading implementation projects … needs at any scale. "SCs" have a deep understanding of both finance and technology, are passionate about solving problems, work collaboratively with internal teams, and take ownership of our client's success. SCs have a history of providing a superior client experience directly in investment management or in enterprise software deployments of a related domain. They are encouraged … switch effectively to complete simultaneous projects, seeing each through to the finish line Think critically about how to improve current processes and tools both internally and externally as the client base expands, harnessing the potential of Agentic AI Configure, test, and validate system components to deliver tailored solutions that meet client needs. Partner with cross-functional teams including More ❯
Role Name : Solutions Consultant Role Overview As a Techno Functional Solution Consultant, you will play a key role in leading client implementation projects — from solution design through to successful onboarding. You will collaborate closely with business stakeholders to understand their unique requirements and translate them into scalable, high-impact solutions Solutions Consultants (‘SC’) are responsible for leading implementation projects … needs at any scale. "SCs" have a deep understanding of both finance and technology, are passionate about solving problems, work collaboratively with internal teams, and take ownership of our client's success. SCs have a history of providing a superior client experience directly in investment management or in enterprise software deployments of a related domain. They are encouraged … switch effectively to complete simultaneous projects, seeing each through to the finish line Think critically about how to improve current processes and tools both internally and externally as the client base expands, harnessing the potential of Agentic AI Configure, test, and validate system components to deliver tailored solutions that meet client needs. Partner with cross-functional teams including More ❯
london (city of london), south east england, united kingdom
Dailoqa
Role Name : Solutions Consultant Role Overview As a Techno Functional Solution Consultant, you will play a key role in leading client implementation projects — from solution design through to successful onboarding. You will collaborate closely with business stakeholders to understand their unique requirements and translate them into scalable, high-impact solutions Solutions Consultants (‘SC’) are responsible for leading implementation projects … needs at any scale. "SCs" have a deep understanding of both finance and technology, are passionate about solving problems, work collaboratively with internal teams, and take ownership of our client's success. SCs have a history of providing a superior client experience directly in investment management or in enterprise software deployments of a related domain. They are encouraged … switch effectively to complete simultaneous projects, seeing each through to the finish line Think critically about how to improve current processes and tools both internally and externally as the client base expands, harnessing the potential of Agentic AI Configure, test, and validate system components to deliver tailored solutions that meet client needs. Partner with cross-functional teams including More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
GroupNexus
role is home-based, and you will be provided with a laptop and full training and excellent communication with the management team. You will be responsible for: Managing existing client accounts, including; Day-to-day communication Coordinating campaigns4 Meeting deadlines Supplier management Issue resolution Onboarding new clients Upselling You will: Have 3-4 years of experience in … account management Take ownership of client accounts and excel in engaging in client communication Be people-oriented and enjoy connecting with and engaging with clients from all over the world. Be comfortable using tech platforms and have a good understanding of how they work Be a quick learner Why Dynamic Messaging? They are a small, agile company that More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Spitfire Network Services
door ? Successful applicants will be eligible to apply for a rental deposit loan Responsibilities May Include the Following: ? Learn, assimilate and keep up to date with industry technology ? Manage client relationships to grow and cross sell Spitfires products into new customers and existing customer base via telephone and customer facing meetings ? Have a competitive nature to challenge yourself, meet … and day-to-day account management to allocated customers ? Support business growth through prospecting and lead generation, identifying potential customers and engaging them to create new business opportunities. ? Shadow client calls and assist senior team members in onboarding new customers, helping to ensure a smooth and positive start to the client relationship. ? Assist other departments in More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Spitfire Network Services
door ? Successful applicants will be eligible to apply for a rental deposit loan Responsibilities May Include the Following: ? Learn, assimilate and keep up to date with industry technology ? Manage client relationships to grow and cross sell Spitfires products into new customers and existing customer base via telephone and customer facing meetings ? Have a competitive nature to challenge yourself, meet … and day-to-day account management to allocated customers ? Support business growth through prospecting and lead generation, identifying potential customers and engaging them to create new business opportunities. ? Shadow client calls and assist senior team members in onboarding new customers, helping to ensure a smooth and positive start to the client relationship. ? Assist other departments in More ❯
Sevenoaks, Kent, United Kingdom Hybrid / WFH Options
Certn
customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customeronboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding … engagement. Showcased effectiveness in strategic mid-market account management. Independently managed contract renewals and upsell opportunities, driving revenue and margin growth. Demonstrated success in effectively managing high volume of client accounts simultaneously and cultivating strong relationships with both customers and company stakeholders. Strong analytical thinking and problem-solving abilities. Effective communicator with a high standard of presentation delivery. Familiarity More ❯
MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. What You Will Do Be the primary point of contact and build long-term relationships with clients. Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. Develop a trusted advisor relationship with key … accounts, client stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. … Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze client's usage of our product in order to be proactive if utilization drops. Responsible for working with the Sales team to onboard More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Morgan McKinley
Customer Success Manager (French or German speaking) We are supporting our global client, seeking to hire two Customer Success Managers to join a growing team, supporting enterprise customers across the UK and Europe. As a Customer Success Manager, you will focus on building strong, trusted relationships with customers to drive adoption, value realisation and long-term success. Working across … enterprise accounts, you'll support onboarding, guide customers through digital transformation and ensure they are getting maximum value from their solutions. This is a customer-facing role where you'll collaborate with internal teams and specialists, solve challenges and help customers … achieve their business goals. What You'll Do: Lead customers through onboarding and adoption, ensuring smooth integration of new products. Build positive relationships at all levels within client organisations, becoming a trusted partner. Support customers across creative, document and digital platforms. Proactively identify opportunities for training, value mapping and improved customer engagement. Work closely with internal teams More ❯
Key responsibilities Manage the entire customer journey , including onboarding, initial training, and ongoing support. Take ownership of customeronboarding post-sales; sending welcome emails, providing login details, user guides, and essential training resources. Provide training sessions to new users, ensuring they are well-equipped to navigate and use the platform effectively. Configure new customer accounts, including … where possible. Proactively identify potential bottlenecks in resolution and ensure timely, transparent updates to clients. Create and maintain support content -FAQs, how-to articles, and walkthrough videos-to streamline client assistance. Collaborate closely with the Product and Development teams to share user feedback and improve UX based on recurring issues. Contribute to testing product updates before release and collecting … use of formulas. A strong understanding of B2B customer needs , ideally within a regulated industry . Comfortable working in cross-functional and distributed teams across various time zones. A client-first mindset and the ability to communicate with users from diverse professional backgrounds. A self-starter who thrives in fast-paced environments-ready to build and lead a global More ❯
South Croydon, London, United Kingdom Hybrid / WFH Options
Mortgage Brain
specifying the skills you possess that would make you a good fit for the role. Candidates with relevant experience and job titles of; Customer Services Executive, Customer Service Representative, Client Service, Customer Service Executive, Key Account Executive, Client Support, Account Manager, Product Specialist, Experienced Account Manager, Customer Services Administrator, Sales Support, Office Administrator, BDM, Account Management may also More ❯
Employment Type: Permanent, Part Time, Work From Home
South Croydon, Surrey, England, United Kingdom Hybrid / WFH Options
Mortgage Brain
specifying the skills you possess that would make you a good fit for the role. Candidates with relevant experience and job titles of; Customer Services Executive, Customer Service Representative, Client Service, Customer Service Executive, Key Account Executive, Client Support, Account Manager, Product Specialist, Experienced Account Manager, Customer Services Administrator, Sales Support, Office Administrator, BDM, Account Management may also More ❯
Position Summary: We are seeking an experienced and highly organised Head of Integrations to establish a scalable operational framework for onboarding and fully integrating on our platform all newly acquired agencies. You will assume ownership of acquired agencies since the moment the acquisition has been complete (and being involved in the process of due diligence and operational assessment … of business status quo (landlord managed portfolio, revenues, etc) as well as baseline user experience metrics Design and suggest ways to further improve business metrics and user experience 3.Integration & Client Migration Management Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform. Lead the data transfer, process migration, and onboarding … had experience of managing, hiring & nurturing teams of 5-10 people 3.Skills and Competencies: Excellent communicator, knowing to deliver delicate messages in stressful settings. Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts. Hungry for data; and structured, analytical, and data-driven approach. A "get things done" attitude with More ❯
Position Summary: We are seeking an experienced and highly organised Head of Integrations to establish a scalable operational framework for onboarding and fully integrating on our platform all newly acquired agencies. You will assume ownership of acquired agencies since the moment the acquisition has been complete (and being involved in the process of due diligence and operational assessment … of business status quo (landlord managed portfolio, revenues, etc) as well as baseline user experience metrics Design and suggest ways to further improve business metrics and user experience 3.Integration & Client Migration Management Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform. Lead the data transfer, process migration, and onboarding … had experience of managing, hiring & nurturing teams of 5-10 people 3.Skills and Competencies: Excellent communicator, knowing to deliver delicate messages in stressful settings. Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts. Hungry for data; and structured, analytical, and data-driven approach. A "get things done" attitude with More ❯
Position Summary: We are seeking an experienced and highly organised Head of Integrations to establish a scalable operational framework for onboarding and fully integrating on our platform all newly acquired agencies. You will assume ownership of acquired agencies since the moment the acquisition has been complete (and being involved in the process of due diligence and operational assessment … of business status quo (landlord managed portfolio, revenues, etc) as well as baseline user experience metrics Design and suggest ways to further improve business metrics and user experience 3.Integration & Client Migration Management Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform. Lead the data transfer, process migration, and onboarding … had experience of managing, hiring & nurturing teams of 5-10 people 3.Skills and Competencies: Excellent communicator, knowing to deliver delicate messages in stressful settings. Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts. Hungry for data; and structured, analytical, and data-driven approach. A "get things done" attitude with More ❯
digital marketing agencies and freelancers. It helps them onboard clients to platforms such as Google Ads, Meta, Shopify, YouTube, and many others in minutes instead of days. We simplify client access, eliminate manual work, and turn onboarding into a fast and professional experience. 🔥 Your Mission Build and lead the complete sales organization from scratch including outbound, inbound … high-performing sales team as the company scales. Work directly with the founders to define pricing, funnels, and go-to-market strategies. Create efficient systems for outreach, demos, onboarding, and conversions. Take full ownership of sales performance and key metrics. 🧠 Who You Are You have proven experience scaling SaaS sales from early stage to strong recurring revenue. You More ❯
Overview Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key … opportunities. Responsibilities Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors). Drive adoption, retention, and expansion through value-based relationship management. Collaborate with onboarding, product, and sales teams to resolve issues proactively and ensure a seamless customer experience. Identify upsell opportunities and support value realization across the customer lifecycle. Maintain a structured, consultative … z2bz0 years of experience in Customer Success within a SaaS environment. Proven track record of managing key accounts and driving renewals. Strong communication and relationship-building skills. Experience onboarding and training customers. Beneficial Experience working in a scale-up business. A stable career record and documented success in Construction Technology. Other notes: The content previously included testimonial sections More ❯
which has allowed us to have a stronger presence in Europe. Get in charge with Wallbox! About the Role: Customer Success Manager (CSM) is responsible for ensuring successful customeronboarding, adoption, and satisfaction across Wallbox's AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a … trusted partner for customers throughout their lifecycle. Key Responsibilities: Lead customeronboarding, including training, documentation, and initial deployment support. Ensure smooth installation, commissioning, and integration of AC and DC products. Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers. Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with More ❯
in social housing or income-related services. We are seeking an Implementation Specialist to manage end-to-end implementations of our AI/ML analytics solutions, ensuring successful onboarding and customer satisfaction.The Implementation Specialist plays a key role in ensuring that our analytics customers are successfully onboarded and lifelong advocates of our software. They will be responsible for … teams, ensuring projects are delivered on time and to a high standard.Key Responsibilities: Understand and document customer requirements. Ensure income-related processes are successfully implemented. Guide customers through onboarding and system configuration. Own the full implementation lifecycle from initiation to go-live. Collaborate with IT, operations, and stakeholders to deliver on requirements. Share best practices and improve processes More ❯