26 to 50 of 316 Customer Engagement Jobs in the UK

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms CE Consultant is a core team member of our client's … customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customizing the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and being able to leverage it to create powerful solutions (PowerApps, Power BI, Dataverse , Azure, Office 365) and working in fast paced Agile environments. Willingness to develop your knowledge of More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms & CE Consultant is a core team member of our client's … customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 … Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working in fast paced Agile environments Willingness to develop your knowledge More ❯

comfortable taking ownership of their work, with a collaborative mindset and a natural ability to build trust across teams. You should have a solid understanding of MarTech tools, including Customer Data Platforms (CDPs) and Customer Engagement Platforms (CEPs), and how these systems support data-driven marketing, personalization, and cross-channel orchestration. Testing and quality assurance responsibilities: Implementation … player who will share knowledge You have 2–3 years of experience working as a developer within the MarTech space, where you've been directly involved in implementing a Customer Engagement Platform (CEP) or Customer Data Platform (CDP). More ❯

are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Customer Success Manager, EMEA to join our growing Customer Success team in EMEA. This role will be based in the Greater London area on a remote basis with a … Clio. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive … impact on our customers' businesses. As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business goals. You're an experienced relationship builder, customer advocate and have well developed skills in executing the day-to-day requirements of a CSM. If More ❯

Principal Customer Success Manager, Strategic - Benelux and Nordics Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted … virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Customer Success Manager, Strategic. Atlassian Customer Success Managers strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long … term growth of customer users. As a CSM, you'll build relationships and and demonstrate a deep understanding of the Atlassian customer journey. You'll be equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement and best practices - whether the customer is establishing an agile product delivery methodology, optimizing More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯

Customer Success Manager SaaS RegTech Scale-Up UK (Hybrid -1 day in office per week) £70k - £75k + Bonus + share options Why this role matters If you're excited by the idea of shaping how customers experience a fast-scaling RegTech platform, this role is for you. The company have just re-engineered their platform and are entering … a major growth phase. You'll be at the centre of that journey, leading how clients are onboarded, supported and engaged while helping set the bar for customer success in the industry. What's in it for you A seat at the table - Work closely with founders who've already built and exited a successful consultancy. You'll influence … decisions that shape the customer journey and overall growth trajectory. Real ownership - You won't just run support; you'll design the function, scale it and make it your own. Future upside - Alongside a competitive salary, the generous share option scheme means you'll share in the company's success. Cutting-edge tools - The company are embedding AI into More ❯

faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Customer Success Manager, EMEA to join our growing Customer Success team. This role will be based in the Greater London area on a remote basis, with a requirement for … What you'll work on: Developing and managing value-based relationships with a portfolio of Clio's highest-value accounts while maintaining net positive retention. Maintaining high levels of customer engagement and satisfaction with a focus on customer adoption and workflow optimization to drive strong renewal and upsell targets. Partnering with our customers to deliver an exceptional … customer experience and support predictable growth for our business by acting as a trusted business partner. Understanding firm needs, tech stack and how our solutions not only fit in but enhance our customers' ecosystem for a better client experience. Managing an effective feedback loop for customer needs through cross functional interactions with Product, Sales and Onboarding teams. Delivering More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect … architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to the firm's customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm. Job … other team members and help in reducing skills gaps Identify opportunities and work for industry specific Solution Offerings that will be market differentiator for our client Meet and exceed customer expectations on business knowledge, skills and behaviour. Identify business/project risk and mitigate or communicate as necessary. Ensure progress updates are communicated to relevant parties both formally and More ❯

and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team. You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Please … support team. Follow existing and author new procedures as needed. Use ITSM tool to track and update tickets. Key requirements Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations Microsoft Dynamics 365 certifications are desirable. Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities. Ability More ❯

Sales Director, Uncapped Bonus About the Company A well-established software organisation with a strong reputation for delivering customer-centric solutions that drive operational excellence and profitability. The company is entering a new phase of commercial acceleration focused on deepening customer relationships, expanding market share, and diversifying the product portfolio. The Role We are seeking a commercially astute … This individual will be responsible for: _ Driving net revenue growth and pipeline opportunities _ _ Leading a high-performing commercial team across sales and marketing _ _ Owning brand positioning, lead generation, and customer engagement _ _ Aligning cross-functional initiatives with corporate objectives _ _ Reporting directly to the Managing Director and contributing to executive strategy _ Key Responsibilities Strategic Leadership _ Define and communicate a unified … and pipeline transparency _ Marketing Execution _ Own the marketing budget and campaign calendar _ _ Lead digital, content, PR, events, and sponsorship initiatives _ _ Refine brand messaging and collateral in collaboration with Product _ Customer Engagement _ Develop key account strategies and upsell frameworks _ _ Standardise account plans and service protocols _ _ Maintain high satisfaction and retention across top-tier clients _ Cross-Functional Collaboration _ Partner with More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the … o Oversee the development, maintenance, and optimization of the ecommerce platform. o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience. 6. Customer Experience: o Enhance the user experience by implementing innovative tech solutions and optimizing site performance. o Monitor and improve customer service processes to ensure high satisfaction levels. 7. More ❯

an experienced Senior CCaaS Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone or Genesys. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs More ❯

the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high … to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers … on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able More ❯

role is to lead and support new business development as our client continues on its growth strategy. It is important they continue to maintain their levels of support and engagement with existing partners and develop new customer relationships for their growing range of EPAs and qualifications. The role of Partnerships and Growth Manager will help focus those efforts … and develop the form and level of support moving forward. Responsibilities Customer engagement across existing training providers, developing relationships, enhancing support and ensuring adoption of their range of EPAs, qualifications and services, increasing the amount of products their existing customers are delivering. Business development across new training providers and Centres, positioning the offer and securing growth by onboarding … new customers and selling their products into them. Customer engagement with existing employers, positioning the offer, ensuring high levels of support and developing new business. Attend conferences, exhibitions and events, growing your network and increasing knowledge of the sector and key contacts. Develop strategies for targeting key new business, focusing on volume and geographic importance. For new Centres More ❯

Braze Specialist (CRM/Customer Engagement/API Integrations) Contract Our client is seeking a skilled Braze CRM Specialist to support the development and optimisation of their customer engagement ecosystem. The role sits at the intersection of marketing automation and technical integration. You will build personalised customer journeys in Braze, create high-quality HTML-based … internal systems using APIs , events, and Webhooks -Maintain data accuracy, segmentation logic, and event triggers -Analyse performance and recommend ongoing improvements Experience Required: -Proven background in Braze , CRM, or customer lifecycle automation -Strong working knowledge of HTML -Comfortable working with REST APIs , data mapping, and real-time event feeds -Strong analytical mindset and attention to detail More ❯

Customer Communications Specialist Contract role Reading - Hybrid working We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell. As part of the creative … engine behind our email, SMS, and app campaigns , you'll turn strategic ideas into high-impact customer communications. You'll thrive in a fast-paced, collaborative environment , working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring new propositions to life that truly engage and deliver results. You'll collaborate with our in-house creative … quality copy. We're looking for someone who can juggle multiple workstreams, stay calm under pressure, and bring structure, creativity, and energy to everything they do. Responsibilities of the Customer Communications Specialist, include: Lead the creative development and delivery of customer communications across retention, upsell, and cross-sell activity Work with CVM and Marketing Managers to translate strategy More ❯

x3 D365 CE Testers needed! Ideally worked in housing.I'm looking for experienced D365 Customer Engagement (CE) Testers to join this project and play a key role in User Acceptance Testing (UAT) for a major housing occupancy solution. You’ll be working closely with stakeholders to validate business processes, ensure system functionality aligns with user needs, and help … resolution.- Ensure testing aligns with business requirements and occupancy-related use cases.- Support go-live readiness and post-implementation validation.Essential Skills & Experience:- Proven experience in testing Dynamics 365 CE (Customer Engagement).- Strong background in UAT testing, ideally within housing or occupancy domains.- Ability to write clear test scripts and scenarios based on business requirements.- Excellent communication and … stakeholder engagement skills.- Familiarity with tools like Azure DevOps, Test Manager, or similar.Further details - Inside IR35- 100% remote - Rate negotiable Desirable:Experience in housing, property, or facilities management systems.If you're interested in applying for this contract role send your CV to More ❯

Job Purpose The Head of Product is responsible for leading IMS's product strategy, vision, and innovation, ensuring alignment with business goals and customer needs. This role focuses on defining product direction, managing product lifecycle development, and collaborating cross-functionally to deliver world-class telematics, mobility, and insurance technology solutions. The Head of Product will oversee a team of … Product Managers and Product Owners, ensuring a customer-focused approach to product development and innovation. This role requires strong leadership, strategic thinking, and hands on product expertise to shape IMS's next generation solutions and maintain a competitive edge in the market. Key Responsibilities Product Strategy & Vision Define and communicate IMS's product vision, strategy, and long term direction … ensuring alignment with business objectives Work closely with engineering, design, and business teams to develop innovative solutions that meet market needs Lead strategic product decisions based on customer insights, business impact, and market trends Drive product innovation and maintain competitive positioning in the market Set product prioritization frameworks and criteria to guide resource allocation decisions Product Development & Requirements Define More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer Success … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As anAccount Customer Success Manager, you'll beresponsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and support Account CSMs in following the More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities Lead the More ❯

available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop and implement predictive models to understand … drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test & learn methods to measure CRM initiatives' effectiveness Monitor and optimize model performance through continuous improvement … into clear, actionable insights Create compelling data visualizations to effectively communicate patterns and insights Partner with cross-functional teams to enhance CRM strategies Provide data-driven recommendations to improve customer engagement metrics Skills ? Relevant experience in Customer Marketing Data Science including applied statistics and machine learning techniques (supervised and unsupervised learning, natural language processing, Bayesian statistics, time More ❯

intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role We are seeking an ambitious and passionate individual to join our Dynamics 365 Customer Engagement (CE) team, to strengthen our delivery capability in enterprise solutions. The ideal candidate will possess a strong background in implementing and customising a number of the Dynamics … hours between home, client visits, and the office, depending on the requirement at the time. Essential Expertise: Strong experience in implementing and customising Dynamics 365 CE solutions in Sales, Customer Service, Customer Journeys (Marketing) and Field Service Continuous development of skills within Dynamics 365 CE and the Power Platform Proven ability to design and deliver client-centric solutions … the technology stack Confident execution of client-facing activities, such as workshop delivery, solution playbacks, and UAT reviews Solution validation inside and outside of Dynamics 365 CE, challenging the customer and being able to identify when other alternatives may be more suitable, such as a custom Power App Strong communication skills, with the ability to convey technical information to More ❯