76 to 100 of 316 Customer Engagement Jobs in the UK

consulting, AI solutions, and technology services to businesses undergoing digital transformation. By implementing cloud and SaaS applications, the company helps clients adapt to evolving consumer behaviors and craft seamless customer journeys across B2B, B2C, and B2B2C markets. SkillNet accelerates agility and efficiency in technology adoption, partnering with industry leaders like Oracle, Salesforce, AWS, and more to enhance digital and … in-store experiences. Since its founding in 1996, SkillNet has provided exceptional solutions across 63 countries for global enterprises including Disney, lululemon athletica, and PayPal. Job Title: Director - Customer Success (Retail Industry) We are looking for a strategic and relationship-driven leader to oversee enterprise retail accounts, ensuring customer success through technology-enabled transformation. This role focuses on … strategic partner and trusted advisor to key retail clients, ensuring their business objectives are achieved through continuous innovation and technology modernization. Lead business transformation programs that enhance operational performance, customer engagement, and profitability. Develop and maintain strategic account plans focused on retention, expansion, and revenue growth. Partner with product and engineering teams to create tailored technology roadmaps aligned More ❯

data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content … data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our … maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. More ❯

About the Role The CRM & Web Specialist plays a key role in the marketing team, focusing on customer engagement and digital experience. This role manages the CRM platform and website to ensure effective customer communication, seamless user journeys, and data-driven optimisation that supports awareness, engagement, and conversion goals. Working cross-functionally with teams such as … Paid Media, Content, and Social, the CRM & Web Specialist ensures all digital touchpoints deliver consistent and engaging experiences that strengthen customer relationships. Tasks & Typical duties/responsibilities may include, but are not limited to, the following CRM Management Manage day-to-day operations of the CRM platform, including data quality, segmentation, and campaign execution. Plan, build, and deploy email … campaigns that nurture leads, engage customers, and support retention goals. Develop and optimise automated journeys and triggered communications based on customer lifecycle and behaviour. Track, analyse, and report on CRM performance metrics (open rates, CTR, conversions), identifying opportunities to enhance engagement. Collaborate with internal stakeholders to align CRM activity with broader marketing and business objectives. Website Management Own and More ❯

supporting customers and partners. As a member of our small but rapidly growing team, you will wear many hats, providing 2nd/3rd line support, conducting pre-sales/customer demonstrations, and performing onsite rollouts when required. Key Responsibilities: Subject Matter Expertise: Become the subject matter expert (SME) for our VoIP platform and related technologies. Provide guidance and knowledge … systems to customers and partners. Diagnose and resolve technical issues related to VoIP systems, SIP protocols, and network configurations. Maintain accurate and detailed records of support requests and resolutions. Customer Engagement: Deliver exceptional customer service through effective communication and problem-solving. Assist customers with the setup, configuration, and troubleshooting of their VoIP systems. Conduct pre-sales demonstrations … and presentations to showcase our VoIP platform’s features and benefits. Onsite Support and Rollouts: Travel to customer sites as needed to perform installations, configurations, and rollouts of VoIP systems. Ensure smooth and efficient deployment of VoIP solutions, addressing any onsite issues promptly. Collaboration and Flexibility: Work collaboratively with cross-functional teams, including sales, engineering, and customer service. More ❯

winning cybersecurity company in Fareham as they continue to grow their marketing and communications team. We are now searching for a Brand Communications Executive to support and elevate all customer-facing email communications, campaigns and brand reputation activity. This role suits someone with strong email marketing experience, great attention to detail, and a passion for creating clear, consistent customer communications. Key Responsibilities Email & CRM Communications Build and manage branded HTML email templates. Oversee all customer email communications, ensuring accuracy, consistency and campaign performance. Develop and schedule regular promotional email campaigns. Manage sender accounts and ensure all branding is aligned. Track performance metrics (open rate, CTR, bounce rate etc.) and provide actionable insights. Identify opportunities to improve customer engagement and communication flow. Brand Reputation & Customer Feedback Monitor review platforms and highlight areas for improvement. Test customer feedback journeys and suggest optimisations. Report suspicious or scam websites using the brand. Identify new platforms where the business can strengthen its reputation. Use email touchpoints to encourage customer feedback. Cross-Team Collaboration Work closely with Compliance More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL … CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to communicate complex technical concepts to non-technical stakeholders. Experience delivering end-user training and managing project More ❯

Role: Customer Success Manager Type: Permanent Salary: Up to £70,000 per annum, depending on experience Travel: Remote with travel every 2-3 weeks to Lanarkshire and surrounding areas iO Associates are delighted to be supporting a digital health company on their search for a Customer Success Manager. This is a fantastic opportunity for someone with a clinical … background who has transitioned into technology, implementation, or customer success, and who's passionate about improving patient care through digital solutions. In this role, you'll be the key link between healthcare customers and the product team, ensuring the successful implementation and ongoing success of a digital care coordination platform used by NHS organisations. You'll manage relationships, lead … and clinical teams achieve real outcomes through technology. Key Responsibilities Manage relationships with NHS customers, acting as their primary point of contact Lead implementation projects, ensuring smooth rollouts and customer satisfaction Collaborate with clinical and operational teams to design and optimise care pathways Deliver training, support and guidance to help users get the most from the platform Monitor customer More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we … Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), youll be at the heart of innovation, driving the implementation of cutting-edge solutions. Youll collaborate … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an … Azure DevOps Strong communication and collaboration skills Strong analytical thinking and problem-solving skills Ability to work as a team player and leader in a diverse technical environment Be customer-service oriented Be able to work in a fast-paced, changing environment Proficient in spoken and written English Willing to travel across the UK and abroad when required Graduate … scoping, estimation, and task planning for assigned projects Following the project work plans to meet functionality requirements, project objectives and timelines Providing accurate and complete technical architectural documents Addressing customer queries and issues in a timely manner Providing mentoring and hands on guidance to other team members Microsoft Business Solutions Overview Your long-term future is every bit as More ❯

Consultant Start: ASAP Duration: 6-12 months Location: remote to start, must be accessible to London ad hoc Rate: negotiable DoE We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant for a contract engagement. The successful candidate will guide clients through end-to-end D365 CE implementations, lead functional design, and coordinate delivery teams … end D365 CE implementation projects delivered. Strong understanding of Agile and Waterfall delivery approaches. Expert knowledge of at least four CE modules (e.g., Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification). Experience with SharePoint integration, Power Pages, and Azure DevOps. Excellent communication and stakeholder management skills at all organisational levels. Ability to lead functional teams More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and highly skilled and experienced Dynamics 365 F&O … Deliver all consultancy according to the company's Project Methodology, ensuring that all software applications are implemented successfully according to the project plan Be expected to meet and exceed customer expectations from a business knowledge, skills and behaviour perspective Identify business/project risk and mitigate or communicate as necessary Ensure progress updates are communicated to relevant parties both More ❯

handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be … identification and resolution of recurring incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues and solutions for future reference. Customer Service: · Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. · Communicate technical information to end-users in a clear and understandable manner. · Educate … troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched More ❯

finance, insurance, and beyond, validating our vision of Raft as the enterprise AI platform that can scale across industries. As we continue to grow, we're looking for a Customer-Facing Technical Program Manager — part Technical Program Owner, part Forward Deployed Engineer who can work directly with enterprise customers to implement, debug, and optimize AI-driven solutions. This is … with enterprise customers and internal teams to deliver short-cycle, high-impact initiatives, coordinating engineers, aligning priorities, and ensuring successful outcomes in dynamic environments. You'll engage deeply with customer engineering teams to ensure successful deployments, troubleshoot integration issues, and creatively build solutions using our platform and existing toolsets. This isn't a process-heavy PM role. It's … about situational leadership, creativity, influence, and execution. This is a high-impact, customer-facing technical role, ideal for someone who loves working close to real users, enjoys solving ambiguous problems, and thrives in a fast-moving environment where AI is applied in the real world. What You'll Do: Drive Complex, Fast-Moving Programs Coordinate multiple workstreams with internal More ❯

volume, conversion rate, revenue); Coach, mentor, and motivate team members through regular one-to-one sessions and performance reviews; Conduct training sessions to improve product knowledge, sales techniques, and customer engagement skills; Use CRM systems to track performance, manage pipelines, and generate sales reports; Collaborate with marketing and operations teams to ensure alignment on lead generation and campaign … execution; Handle escalated customer issues and complaints promptly and professionally; Identify underperformance and implement corrective action plans; Recruit, onboard, and develop telesales staff to maintain a high-performing team culture; Provide regular reports and insights to senior management on performance trends and improvement opportunities. Performance Indicators (KPIs): Sales revenue and conversion rates; Call quality; Team retention and engagement More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and skilled Dynamics 365 F&O Functional Consultant to … fundamental role in supporting the Practice Lead and Principal Consultant to ensure the smooth running of operations. The Lead Consultant is to act as a bridge between the onsite engagement team and the client team. A Lead Consultant will be accountable for collating engagement requirements and translating those into implementable actions. Job Location: Silema, Malta Work Type: Hybrid … functional areas: Project Operations, Finance, Warehouse, Field Service Lead Finance Business Partner of Digital Platforms within Connected Technology The D365 Finance & Operations Functional Lead Consultant will: Work with onsite engagement team & client team to gather requirements, determine expectations & finalize deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global … the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by the opportunity of scaling AI and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success … at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the UK and Europe. This role is open to candidates More ❯

leader to join our Commercial team as Head of Subscription Revenue. You will own and accelerate the growth of Liv-Ex's subscription business, optimising revenue streams, retention and customer engagement across the global fine wine market. Reporting to the Chief Commercial Officer, you will work across teams to translate strategic priorities into actionable initiatives that drive measurable … From the new business pipeline through to onboarding, renewals, upsell, cross-sell and retention. Design and implement pricing, subscription packages and licensing models that meet the needs of different customer types, from enterprise clients to smaller businesses. Inspire and manage a high-performing commercial team Partner with Product and Data teams to influence the roadmap and ensure subscription offerings … evolve in line with market needs and customer feedback. Take full ownership of revenue forecasting, performance metrics, and subscription analytics, delivering insights and recommendations to the executive team to drive ARR growth. Partner with Marketing to define and drive subscription growth strategies, ensuring campaigns and programs effectively optimise acquisition, adoption, and long-term customer value. Build scalable operational More ❯