76 to 100 of 347 Customer Engagement Jobs in the UK

technical requirements, propose solutions to business problems and then deliver the chosen design. Responsibilities: Attending functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Customer engagement to address the technical solution, including challenging and validating customer requirements. Providing creative solutions to resolve business problems, technology issues, process and people More ❯

management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational … Collaboration Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services. Ensure operational alignment across teams, facilitating effective cross-team collaboration. Stakeholder & Customer Engagement Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution. Maintain open communication with customers, addressing service More ❯

management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational … Collaboration Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services. Ensure operational alignment across teams, facilitating effective cross-team collaboration. Stakeholder & Customer Engagement Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution. Maintain open communication with customers, addressing service More ❯

project managers, and other stakeholders to gather requirements and provide technical expertise Qualifications Minimum 3 years of experience in developing and implementing Microsoft Dynamics 365 Power Platform solutions; across Customer Engagement (Sales and Customer Insights) as a minimum Proficiency in Microsoft Dynamics 365 Power Platform development, across BPF’s, plugins, workflows, cloud flows and modelling custom entities More ❯

a strategic Head of Data & Insight to join a major UK charity and lead a talented team through a period of transformation, restructuring, and digital innovation. You'll shape customer engagement strategies, optimise supporter journeys, and ensure data drives measurable impact across multiple channels, helping the organisation achieve its ambitious goals. The ideal candidate will have experience leading … data, insight, or analytics teams, with a strong understanding of customer journey mapping, digital engagement, and stakeholder management. Knowledge of data structures, databases, and analytics tools is essential, with experience in email marketing platforms a What we're looking for: Leadership experience in data, insight, or analytics teams Proven experience in customer journey mapping and digital engagement More ❯

a dynamic and strategic Principal Architect in the UK to join our EMEA team, as a thought leader and trusted advisor for NetApp's strategy, technology focus areas, and customer imperatives - both within NetApp and across our partner and customer ecosystems. Principal Architects are experts at positioning NetApp's Intelligent Data Infrastructure business technology strategy into each of … the customer-driven imperatives where our portfolio is differentiated and solves their challenges with high residual value. They are focused on Data Infrastructure Modernization, Artificial Intelligence, Cloud Transformation, and Cyber Resiliency. In this role, you will act as the tip of the spear, opening up net-new opportunities at new logos and expanding the footprint at existing accounts, focused … to a seat at the table, and opening the door to NetApp sellers to cultivate the deal through to close. The ideal candidate brings a strong background in sales, customer engagement, and product innovation, with a proven ability to think strategically and drive cross-functional initiatives. This position will report to the Director of Principal Architects, EMEA. Job More ❯

client - a forward-thinking, enterprise-level organisation - is seeking a Head of Business Applications to lead the evolution of their business systems landscape, with a particular focus on D365 Customer Engagement . This is a pivotal role where you'll shape the future of customer experience, sales, and service platforms across the business. The Role: As Head … core focus on D365 CE . Lead a team of functional consultants, developers, and analysts to deliver scalable, user-centric solutions. Partner with senior stakeholders across Sales, Marketing, and Customer Service to align technology with business goals. Oversee system governance, change management, and continuous improvement initiatives. Drive innovation through integration, automation, and data-driven decision-making. What We're … Looking For: Proven leadership in managing enterprise business applications, especially Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing). Strong understanding of Power Platform, Azure integrations, and data architecture. Experience in leading cross-functional teams and managing third-party vendors. Strategic mindset with hands-on delivery capability. Excellent stakeholder engagement and communication skills. Why Apply? Join a business More ❯

Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet … customer expectations while maximising project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Responsibilities Define and execute the strategic roadmap for system integration … delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering team, Product and Customer integration teams, as well as Delivery Managers to ensure alignment and accountability on customer deliverables. Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team allowing to scale across dozens of customers More ❯

Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet … customer expectations while maximizing project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Key Responsibilities Leadership & Strategy Define and execute the strategic roadmap … for system integration delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering, Product and Customer integration teams, as well as Delivery Managers to ensure alignment and accountability on customer deliverables. Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team enabling scale across dozens of More ❯

Customer Solutions Specialist Salary: £30,000 to £35,000 per annum dependent on skills and experience Location: Leeds HQ office based, 5 days per week Job type: Full-time What we offer We want you to feel valued, supported and inspired to grow. Our benefits include: Career growth in a start-up -Shape your role, make a real impact … from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow We are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led … already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise. About the role We are looking for a Customer Solutions Specialist to join our growing team. This role blends More ❯

Customer Solutions Specialist Salary: £30,000 to £35,000 per annum dependent on skills and experience Location: Leeds HQ office based, 5 days per week - MUST LIVE WITHIN A COMMUTABLE DISTANCE TO LEEDS Job type: Full-time What we offer At Build Concierge, we want you to feel valued, supported and inspired to grow. Our benefits include: Career growth … Bright Exchange discounts and a competitive salary with room to progress as we grow At Build Concierge, we are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led … already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise. About the role We are looking for a Customer Solutions Specialist to join our growing team. This role blends More ❯

Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet … customer expectations while maximising project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Candidate Privacy Notice Data protection legislation regulates the way in … data controller and a data processor. Please see the for further information. Responsibilities Define and execute the strategic roadmap for system integration delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering team, Product and Customer integration teams, as well as Delivery Managers to ensure alignment and accountability on customer More ❯

of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in s ervice availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. F rom project signoff to customer launch, driving operational excellence allows us to … meet customer expectations while maximizing project profitability . The ideal candidate will have deep expertise in AWS cloud deployment, service reliability , scalability and performance. Combined with end-to-end system integration practice , a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Key Responsibilities Leadership & Strategy Define and execute the … strategic roadmap for system integration delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering team, P roduct and C ustomer integration teams , as well as Delivery Managers to ensure alignment and accountability on customer deliverables . Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics 365 CE More ❯

to join their team on a 10 month contract basis. This is an exciting opportunity for a marketing professional to take ownership of strategic field programs and drive brand engagement, lead generation, and customer acquisition. As a Field Marketing Manager, you will be responsible for planning and executing scalable marketing programs. You will work closely with sales and … marketing teams to develop and implement campaigns that enhance brand visibility, generate leads, and support sales conversion rates. Your efforts will directly contribute to business growth and customer engagement in the region. THE ROLE: Some of your responsibilities as a Field Marketing Manager: Develop and execute regional marketing programs, including events, webinars, and targeted campaigns to drive brand More ❯

Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration … Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London 3 days in office/2 days remote Salary: Competitive + bonus + healthcare, pension etc. Requirements for Product Specialist … At least AAA at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … and written English Responsibilities for Product Specialist Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You'll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're … audiences, including executives Strong analytical thinking, communication, and storytelling skills; able to synthesize and articulate value clearly Proficiency in SaaS platforms and ability to configure or tailor solutions in customer-facing environments Comfortable in a fast-paced, collaborative, and entrepreneurial environment Willingness to travel up to 50% Personal Traits That Thrive in This Role Bold, curious, and confident in More ❯

Lead Salary Negotiable DoE London (Hybrid) Permanent Your New Role Our client are a high-growth SaaS organisation with bold ambitions, now seeking a Marketing Lead, to drive their customer loyalty and cross-sell strategies. Sitting at the heart of their customer journey, this role will shape and deliver retention programs that build engagement, reduce churn, and … customers informed, inspired and invested, working closely with the Head of Growth Marketing and Go-To-Market teams. From lifecycle strategies and renewal campaigns to data-driven insights and customer engagement events, you will be a key partner in ensuring marketing has a measurable impact across the customer base. Ensuring Your Success To succeed, you will bring … ideally within a B2B or SaaS environment. You’ll be equally at home developing strategy and rolling up your sleeves to deliver campaigns, with strong analytical skills to translate customer behaviour and data into meaningful action. You’ll need to demonstrate the ability to design and optimise onboarding and lifecycle journeys, implement marketing automation programs, and lead renewal communications. More ❯

environment. SALES TEAM SUPPORT OFFICER ROLE: Sales Team Support Assist the AEs with significant client pitches, post-sales follow-up, and managing trial logistics to ensure smooth onboarding and engagement Marketing Coordination Getting hands-on with our marketing efforts, supporting campaigns, managing our CRM (we use HubSpot), and ensuring the GTM Team has the necessary collateral to shine in … front of our clients Customer Engagement Collaborate with Trading Solutions (TS) to improve customer interactions and support ongoing engagement strategies Event Preparation Assist in planning and executing industry events, ensuring materials and schedules are in place, as well as getting stuck into organising our company social events! Administrative Support Handle scheduling, data entry, and reporting on … sales performance metrics Performance Monitoring Track key sales and customer success indicators, ensuring data accuracy and reporting insights to the team Performance Management creating reports and a dashboard to track sales team activity, attainment of targets and performance continuity General Admin assisting the business & Exec with general admin, from production of reports, to minute taking, or other duties as More ❯

environment. SALES TEAM SUPPORT OFFICER ROLE: Sales Team Support – Assist the AEs with significant client pitches, post-sales follow-up, and managing trial logistics to ensure smooth onboarding and engagement Marketing Coordination – Getting hands-on with our marketing efforts, supporting campaigns, managing our CRM (we use HubSpot), and ensuring the GTM Team has the necessary collateral to shine in … front of our clients Customer Engagement – Collaborate with Trading Solutions (TS) to improve customer interactions and support ongoing engagement strategies Event Preparation – Assist in planning and executing industry events, ensuring materials and schedules are in place, as well as getting stuck into organising our company social events! Administrative Support – Handle scheduling, data entry, and reporting on … sales performance metrics Performance Monitoring – Track key sales and customer success indicators, ensuring data accuracy and reporting insights to the team Performance Management – creating reports and a dashboard to track sales team activity, attainment of targets and performance continuity General Admin – assisting the business & Exec with general admin, from production of reports, to minute taking, or other duties as More ❯

Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride in accountability … partnership, and long-term client success. Whether youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible. What you'll do As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer ensuring seamless service, continuous improvement … and measurable value Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value Oversee financial performance, from accurate forecasting to cost control ensuring services remain commercially More ❯