1 to 25 of 49 Customer Engineer Jobs in the UK

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯

identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and … guiding product users through features and functionality. You will also be involved in the deployment of our EMR solutions at customer sites and via our Cloud offering. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will … help maintain our reputation as a company that offers excellent customer support. Responsibilities Undertake activities in accordance with our ISO 13485 Medical Device Quality Management System. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series More ❯

Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE … ADMS products, and responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc. Essential skills/knowledge/experience: * Direct experience installing, maintaining or supporting GE ADMS products ('Power On Fusion (PoF)' or 'Power On Advantage (PoA)') including DMS Applications, DNAF, OMS, Storm Assist and DER. * Familiarity with User Interface, SCADA and Modeling More ❯

leading open-source security agent. Today, osquery is installed on millions of laptops and servers, especially popular with enterprise IT and security teams. Your primary responsibilities Train with our customer support and engineering teams to learn Fleet's features, common customer questions, troubleshooting guides, and documentation search techniques. Deploy Fleet independently to understand the customer experience and … product functionality. Collaborate with the customer success team by participating in calls to address support issues. Be the first responder in customer Slack channels for reported problems, questions, feature requests, and bug reports. Maintain strong attention to detail and become knowledgeable about Fleet's operations to serve a diverse customer base. Be adaptable and share knowledge with … others. Exhibit excellent communication and collaboration skills, working closely with customer success, engineering, and product teams. Maintain a customer-centric mindset, focusing on delivering value and a positive user experience. If these qualities describe you, we'd love to connect and see if we're a good fit. Experience: 2-3 years supporting Windows, Linux, or MacOS devices More ❯

at . And for a full listing of open job opportunities go to Responsibilities Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic … Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers. Key Responsibilities Service, Support, Training, and Troubleshooting Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and … a strong inter-departmental Engineering interface and support. Monitors and coordinates engineering solutions and implementation of fixes/solutions. Assists in aircraft delivery and support during flight test and customer flight acceptance. Other duties as required Liaison to Airline/OEMs Work closely with the customer's technical departments in providing timely and accurate data, reports, and feedback. More ❯

Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service. You will use your experience working in the SaaS environment and you will closely work with our account managers and … delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Job Summary: The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background … and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction. Responsibilities As part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will: Be the first line More ❯

Join Mercury Systems as a Customer Support Engineer – Based in Silchester Are you looking for an opportunity to apply your expertise in engineering while supporting international design and in-service teams ? Mercury Systems is seeking a Customer Support Engineer to lead technical analysis and solve critical engineering challenges . Your Mission As a Customer Support … Engineer , you will provide engineering expertise to ensure optimal performance and reliability of avionics and defense systems . You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs . Additionally, you will collaborate with teams across engineering, production, and customer support , driving root cause analysis and proposing effective solutions. Key Responsibilities … production yield . Root Cause Analysis & Quality Assurance: Inspect and analyse defective products or subcomponents. Drive synchronization of root cause analysis activities with engineering and quality teams. Participate in customer issue resolution and RMA assessments . Required Qualifications: Bachelor's or Master's degree in Engineering or Science (BA/BS or higher) . Experience in customer support More ❯

Join Mercury Systems as a Customer Support Engineer – Based in Silchester Are you looking for an opportunity to apply your expertise in engineering while supporting international design and in-service teams? Mercury Systems is seeking a Customer Support Engineer to lead technical analysis and solve critical engineering challenges. Your Mission As a Customer Support Engineer … defense systems. You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs. Additionally, you will collaborate with teams across engineering, production, and customer support, driving root cause analysis and proposing effective solutions. Key Responsibilities In-Service Support: Prepare support documentation required by projects. Provide technical expertise on legacy products. Develop procedures for … optimise production yield. Root Cause Analysis & Quality Assurance: Inspect and analyse defective products or subcomponents. Drive synchronization of root cause analysis activities with engineering and quality teams. Participate in customer issue resolution and RMA assessments. Required Qualifications: Bachelor's or Master's degree in Engineering or Science (BA/BS or higher). Experience in customer support, electronics More ❯

Job Title: Customer Support Engineer (6-Month Fixed-Term Contract) Location: London, United Kingdom (Hybrid or On-site) Contract Type: Fixed-Term (6 Months) Start Date: 24 June Salary: Competitive, based on experience About Us We are a fast-growing B2B SaaS company based in London, delivering cutting-edge solutions to our clients across the UK and Europe. … Our platform helps businesses streamline their operations, drive efficiency, and deliver measurable value. As we continue to scale, we are looking for a dedicated Customer Support Engineer to join our team on a six-month contract and help ensure our customers receive outstanding technical support and service during this critical growth phase. About the Role As a Customer Support Engineer , you will be the first line of technical assistance for our clients, helping them troubleshoot issues, understand product features, and maximize value from our platform. You’ll work closely with our Product, Engineering, and Customer Success teams to ensure customer satisfaction and continuous improvement of our services. Key Responsibilities Provide high-quality, timely technical More ❯

Job Title: Customer Support Engineer (6-Month Fixed-Term Contract) Location: London, United Kingdom (Hybrid or On-site) Contract Type: Fixed-Term (6 Months) Start Date: 24 June Salary: Competitive, based on experience About Us We are a fast-growing B2B SaaS company based in London, delivering cutting-edge solutions to our clients across the UK and Europe. … Our platform helps businesses streamline their operations, drive efficiency, and deliver measurable value. As we continue to scale, we are looking for a dedicated Customer Support Engineer to join our team on a six-month contract and help ensure our customers receive outstanding technical support and service during this critical growth phase. About the Role As a Customer Support Engineer , you will be the first line of technical assistance for our clients, helping them troubleshoot issues, understand product features, and maximize value from our platform. You’ll work closely with our Product, Engineering, and Customer Success teams to ensure customer satisfaction and continuous improvement of our services. Key Responsibilities Provide high-quality, timely technical More ❯

Graduate Customer Support Engineer - Chromatography page is loaded Graduate Customer Support Engineer - Chromatography Apply locations UK-Remote Location-Harwell United Kingdom - England - Birmingham United Kingdom - East Midlands - Leicester UK-Remote Location-Cheadle United Kingdom - Nottinghamshire - Nottingham time type Full time posted on Posted 3 Days Ago job requisition id Job Description Agilent is a global leader … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation of new equipment, preventative maintenance, repairs and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC). Your main responsibilities will be: Respond to customer needs by providing repair, installation More ❯

Customer Support Engineer Department: Sempre Service Employment Type: Permanent - Full Time Location: Barnwood, Gloucester Reporting To: simon atherton Description Join our team and become part of a company that values innovation, growth, and excellence. Sempre is a measurement specialist solving manufacturing challenges across aerospace, automotive, medical, energy and precision engineering industries. Through their expert in-house consultants and … as services such as calibration, sub-contract measurement, training and metrology consultancy. The Sempre Group is a subsidiary of Oxford Metrics since October 2024. Job Purpose The role of Customer Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up … a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support for product range Metrology Direct supply To be a team player and show initiative planning out day to day workload. Key Responsibilities Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in-house calibrations More ❯

NetBox Labs is seeking a Senior Customer Support Engineer with 5+ years of experience. Reporting into the COO, you will serve as the trusted technical advisor for our customers. You will provide technical guidance to help customers maximize the value they receive from our products and achieve business outcomes that lead to product adoption, renewal, and expansion opportunities. … In this role you will: Manage the post sales customer lifecycle from installation and onboarding through upgrades Provide customer support, including implementing fixes and diagnosing, and debugging/reproducing customer problems Maintain accurate and up-to-date project status and customer support data within Zendesk and Build relationships with our customers to understand their desired business … QBRs, manage escalations and conduct regular status calls Take ownership of support tickets through resolution in a manner that achieves SLAs for response and resolution times Work with our Customer Success Managers to identify new use cases to grow accounts. Find areas where NetBox Labs can provide the most business value that will drive upgrades Monitor, maintain and improve More ❯

Graduate Customer Support Engineer - Atomic Spectroscopy Graduate Customer Support Engineer - Atomic Spectroscopy Apply locations United Kingdom - East England - Cambridge United Kingdom - England - London time type Full time posted on Posted 16 Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS) . Your main responsibilities will be: Respond to customer needs by providing repair, installation, upgrade and preventive maintenance More ❯

from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills. Please note this role … is fully on-site so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites. Main Duties & Responsibilities: The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high-quality customer support for the product range Metrology Direct supply To be a team player … and repairs when necessary. Provide high-level support to external customers at their location. Provide on-site training to customers. Interface with cross-functional work teams such as applications, customer support/services/sales and marketing. Develop and create service documentation when needed. Create and maintain service information within the Metrology Direct CRM. Timely and professionally handle field More ❯

from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer, which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills. Considering applying for this … avoid missing out. Please note this role is fully on-site, so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites. Main Duties & Responsibilities: The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high-quality customer support for the product range Metrology … and repairs when necessary. Provide high-level support to external customers at their location. Provide on-site training to customers. Interface with cross-functional work teams such as applications, customer support/services/sales and marketing. Develop and create service documentation when needed. Create and maintain service information within the Metrology Direct CRM. Timely and professionally handle field More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this is … digging into technical challenges and figuring out how things work. You value empathy - both in supporting customers and collaborating with teammates. You have 1+ years' experience in a technical, customer facing role. What Helps You Stand Out: Technical certification(s) e.g. CompTIA, AWS, Microsoft. Ability to showcase any personal projects or learnings you have undertaken that will benefit you More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be … users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We More ❯

Technologies: preventive maintenance corrective maintenance note counter maintenance Customer service electromechanical high speed automation Engineer Calling for Mobile Customer Support engineers ! One of our clients, a global manufacturing company, is looking for Mobile Customer Support Engineers to join them: The selected profile will be a High speed automation engineer with preferably an electrical qualification, focus … on customer service skills. Banking sector experience not necessary but always preferred. 50/50 electromechanical engineers Purpose : To ensure that the customer site in the area to which he is assigned is operational to the Company's contractual obligations. The selected Mobile Customer Support Engineer will be involved in the following tasks: Preventive maintenance Corrective … maintenance Note Counter maintenance/repairs Liaise with customer Liaise with Service Manager Operator Training Required skills/experience : Engineering apprenticeship/experience ; Electrical apprenticeship Engineering training and qualifications. Experience in the Service Industry preferable. Specific product training M5/M7, CPS, C1, C2, C4, C5, X7/X8 Laurel Note counters, Erapa equipment (as appropriate) - Bundlers, shrink wrap More ❯

Technologies: preventive maintenance corrective maintenance note counter maintenance Customer service electromechanical high speed automation Engineer Calling for Mobile Customer Support engineers ! One of our clients, a global manufacturing company, is looking for Mobile Customer Support Engineers to join them: The selected profile will be a High speed automation engineer with preferably an electrical qualification, focus … on customer service skills. Banking sector experience not necessary but always preferred. 50/50 electromechanical engineers Purpose : To ensure that the customer site in the area to which he is assigned is operational to the Company's contractual obligations. The selected Mobile Customer Support Engineer will be involved in the following tasks: Preventive maintenance Corrective … maintenance Note Counter maintenance/repairs Liaise with customer Liaise with Service Manager Operator Training Required skills/experience : Engineering apprenticeship/experience ; Electrical apprenticeship Engineering training and qualifications. Experience in the Service Industry preferable. Specific product training M5/M7, CPS, C1, C2, C4, C5, X7/X8 Laurel Note counters, Erapa equipment (as appropriate) - Bundlers, shrink wrap More ❯

Customer Support Engineer page is loaded Customer Support Engineer Apply locations: United Kingdom - Remote Time type: Full time Posted on: Posted Yesterday Job requisition id: REQ-054949 When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at … the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Customer Support Engineer Location(s) United … defined through the Goal statements, already embedded in the Company Culture. Impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company. Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working More ❯

We are looking for a Technology Customer Engineer to join us to provide Hardware and Software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer located in the Heathrow and Slough area. As a resident technical Customer Engineer, you will be working as part of a dedicated team to deliver … of support required. The tasks will include (but not limited to): • The primary role is to carry out the troubleshooting of hardware and triage of failures on nodes. • The engineer will be made aware that HPC parts can be heavy. System blades vary in weight from 24Kg to nearly 30kg. • Server lifts are used to remove/install the … system blades. • The engineer must document the fault accurately for each faulty piece of hardware to enable the onsite team a chance of repairing the items. • The engineers must be self-motivated to look for work. • This would be done by monitoring the onsite ticket system. • The engineer will learn to elevate cases when required so that additional More ❯

Technical Sales/Customer Support Engineer | Keighley | Full Time | Competitive Salary Due to the expansion of our client's service department, they are currently recruiting for a Customer Support Sales Engineer to work UK-wide. Working as part of their team, you will be helping provide an excellent support service to customers. In this position, you … required to assess and advise on specific site requirements. Technical assistance in the day-to-day operation of the business. Attending customers' sites to solve problems and breakdowns. Evaluating customer boiler requirements for interfacing with hire plant controls. Attending customer sites to ensure that the boiler and ancillary plant are running correctly, efficiently and safely, making adjustments or More ❯