22 of 22 Customer Engineer Jobs in the UK

Customer Support Engineer An exciting opportunity for an experienced technical support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of … the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office/… days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Customer Support Engineer: Commercial experience in a technical support position This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Basic scripting knowledge More ❯

AI powered 1-Click competency framework builder - essentially reducing L&D build time from 1 year down to 1 day or less. We are looking for a stand out Customer Success Engineer to join our team. If you are looking for an exciting, rewarding, and challenging role in an innovative and fast paced business then you have arrived … at your destination. Please note: this role is available for people based (domiciled) in the UK only. Also please respond to all questions in the application. Role Title Customer Success Engineer (CSE) Location Home-working UK based role with occasional travel to the Leicester office (you need to be domiciled in the UK) Reports To VP Operations Working … Hours The role is for 40 hours per week. Working days and times are Monday to Friday, 8 hours a day between 9am and 5pm. Job Overview Customer Success Engineer will be responsible for managing all the technical aspects of the relationship with our customers. This will include assisting with the Technical onboarding of our customers, providing second More ❯

Customer Service Engineer - Scotland - Field based Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and … professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes … assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or electronic More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes … assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or electronic More ❯

Customer Support Engineer - Service Desk We have a new client of ours who are a leading player in their commercial space. They are looking for a talented individual who has a background in customer service who can excel as a first point of contact for customers. Purpose of Role: The primary purpose of the Customer Support … Engineer is to provide responsive and highly proficient support forthe client's Customer Engagement solutions. As a member of Customer Service, the role is part of a virtual Service Desk and responsible for being the first line of contact for triaging and progressing customer incidents, problems and service requests from report to resolution. The role requires … you to work in a technical capacity to resolve issues and mentor customers on their Customer Engagement applications. Key Responsibilities: • Acting as the first point of contact for triaging and progressing customer incidents, problems, and service requests from notification to resolution.• Working in a technical capacity to diagnose and resolve issues, and mentoring customers on diagnosing issues on More ❯

billion turnover by the end of 2025. In the UK, Talan counts 500 employees on several sites, the main being: London, Birmingham, Edinburgh and Chester, Leeds. Job Description Process Engineer- Customer Journey Optimization Manager. As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with … hold monthly socials in each region, and regular lunches to catch-up with teams on site. This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization and optimization customer journeys customers across Business Banking propositions, coordinating operational implementation and post implementation control. Customer journeys are critical to deliver … optimum customer service, enabling a seamless customer experience of business banking servicing. Experienced change manager: highly organized with strong attention to detail Work with a Lean and Agile mindset, re-prioritizing strategic focus where required Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers. Excellent communicator: Manage senior stakeholders; lead key More ❯

Customer Support Engineer Location: Edinburgh, UK(Hybrid: 2-3 days per week on-site) Contract Type: Inside IR35 Day Rate: Market Rate Role Overview We are seeking an experienced Customer Support Engineer to join our team on a contract basis.This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop … for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite , with additional exposure to regulatory, third-party and customer-specific customisations. Key Responsibilities Analyse, design, code, implement, and test GIS solutions Maintain documentation of the entire process and provide continuous updates to stakeholders Support project delivery across multiple … domains and contribute to system enhancements Deliver high-quality GIS solutions and customer-specific customisations Work with regulatory and third-party product integrations Essential Skills & Experience 10-12 years of hands-on experience in GIS support and development roles Proficiency in the latest versions of the Smallworld Product Suite (PNI/Electric Office) Strong hands-on experience with Magik More ❯

We have an exciting opportunity for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace. We are currently recruiting across the UK and NI. Position Summary & Key Areas … on ATM's, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals. Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and … good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure High level of mechanical/electrical aptitude Excellent interpersonal skills and customer facing relationship skills required To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts WA Consultants More ❯

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a range of … state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role … provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Weymouth, Brackley or Halesowen Key Responsibilities: Handle customer queries related to IoT devices, connectivity More ❯

Senior Customer Solutions Engineer (UK, Remote) Pivotal Partners are exclusively partnering with a Series B ($60M) Monitoring as a Code start-up. We’re looking for a Senior Customer Solutions Engineer to help developers ensure application performance and reliability—from pull request to production. In this role, you’ll become an expert in modern monitoring and … help improve documentation and processes. What you’ll do Partner with customers across pre- and post-sales to drive adoption and success Lead technical evaluations, demos, and implementations Share customer insights with Product and Engineering Contribute to documentation, processes, and support when needed What we’re looking for Strong technical skills (JavaScript/Node.js preferred) Experience in Solutions Engineering … ideally in dev-tools or SaaS Ability to work independently in a remote-first environment Strong communication and collaboration skills Empathy, curiosity, and customer-focused mindset More ❯

Role: Customer Support Engineer No. of Requirements: 2 Desired Experience Range: 10 12 Years hands-on experience Desired Competencies Must-Have: Proficient in latest versions of Smallworld Product Suite, PNI/Electric Office Hands-on experience using Magik Strong in providing GIS solutions using Smallworld suite of products Good-to-Have: Good understanding of the SDLC Experience in … ArcGIS suite of products OpenGIS Required Technical Skill Set: PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8, Magik, Java, SWMFS DBA, VMDS, SQL, Oracle; Customer Specific Customisation plus local regulatory & third-party products Responsibilities/Expectations from the Role Analysis, Design, Coding, Implementation & Testing Documentation of entire process and providing continuous updates to all More ❯

We are looking to build on this success by designing a world-class organization across all seniority levels and hierarchies. That's where you come in. As an Enterprise Customer Value Engineer at Taktile , you'll work closely with our enterprise customers to implement complex solutions and ensure they unlock maximum value from our platform. This role is … well as with external partners, to support customers throughout their entire lifecycle, driving strategic outcomes and sustained impact. About You Curious & Creative - You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform. Clear Communicator - You have excellent communication and stakeholder management skills … and the company. You go the extra mile to deliver exceptional solutions. Team Player - You enjoy working cross-functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success. Experienced - You have 4-6 years of experience in tech consulting, tech implementation or customer-facing roles at high-growth startups or enterprises in B2B SaaS and More ❯

Fortune 500. Excited about our vision and ready to make an impact as we grow? We'd love to see what you can bring to the team. As a Customer Success Engineer at Torq, you'll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely … with a global, highly skilled team, you'll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our product's future. This position is a remote role but candidates must reside in the U.K. What You'll Do Guide customers on their automation journey, ensuring seamless solution adoption and long-term success. Provide expert technical … support, resolving complex challenges and ensuring a world-class experience. Collaborate with product and engineering teams to shape Torq's roadmap based on customer feedback and emerging trends. Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients. Deliver technical and industry thought leadership to our customer's More ❯

Customer Support and Services Engineer - Undergraduate Placement 2026 CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. Salary : £23,495 Dynamic (Hybrid) Working : 2-3 days per week on-site due to workload classification, variable click apply for full More ❯

Customer Support and Services Engineer - Summer Placement 2026 CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. Salary : £23,495 pro-rated Dynamic (Hybrid) Working : 2-5 days per week on-site due to workload classification, variable click apply More ❯

Selexa are partnered with a leading Engineering & Semiconductor client in the expansion of their service and customer support function, hiring for experienced Customer Support Engineers to join an high-performing function. The Opportunity: The Customer Support/Field Service Engineer will manage the technical and personal relationship between the client and the end user, from scope … and ongoing technical support which will be a blend of onsite and remote support. You will oversee and deliver overseas projects to install new products, building and maintaining strong customer relationships and ensuring the products perform to the highest possible levels of performance and reliability. Key Responsibilities: Installation and technical support onsite with customers globally Provide initial and ongoing … support, remotely and on client site including faultfinding, diagnostics, repair and product upgrades Manage the product acceptance process from installation through to customer sign off, maintaining the client & customer relationship, offering technical expertise and product knowledge training Candidates must be flexible in working internationally for 3 month periods (infrequent but possible) Training and development of customer Technical More ❯

The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real … of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI automated solutions. Your … mission will be to ensure our customers receive the most effective AI solutions for their specific needs. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to More ❯

eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team … partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option! Your Impact Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption Product Expert - Acts as the product … new features and developing additional innovative use cases Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Your Experience Experience as a Security Incident Responder or SOC analyst/manager Experience with development and maintenance of scripts in Python JavaScript or PowerShell More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include: Handling … and prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service … identify root causes Potential in having to assist on site with any faults and identifying root causes of issues Ideal Candidate: Qualifications/Experience: 1+ years of experience in customer service, telecommunications industry is a plus Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems Outlook More ❯

drive that change! Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement. Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along … side a strong client facing manner! The Ideal Candidate: 3+ years of experience in within a technical customer facing role, within a SaaS organisation. Prior experience dealing with 1st and 2nd line support queries. Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed. Hands-on experience with REST … APIs, integrations, and tools such as Postman. Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users. Strong organizational skills and ability to juggle multiple client issues. Customer-focused, proactive, and solution-oriented. Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries. Familiarity with CRM/ More ❯