1 to 25 of 158 Customer Insight Jobs in the UK

Customer Insight LeadLondon/Bournemouth 60-80k We are hiring a Customer Insights and Strategy Transformation Lead to define and connect the customer insight vision across analytics, BI and self service reporting. This role blends strategic direction with hands on delivery, ensuring insight directly shapes customer outcomes and commercial decisions. This is a high visibility opportunity to sit at the centre of data, insight and decision making. You will have real influence over how customer insight is used across the organisation, with the mandate to improve ways ...

Customer Insight Lead £70,000-£90,000 + Bonus Greater Manchester (Hybrid - 2x Days a Week in Office) THE COMPANY A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business … backed by a global financial services group and continues to operate at scale; they're investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core. THE ROLE Reporting into the Director of Customer Insight ...

Customer Analytics Manager £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … frameworks, data foundations and ways of working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda ...

Lead Customer Insights Analyst £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation … building the frameworks, data foundations and ways of working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their ...

Customer Insight Strategy and Transformation Lead London, Hybrid Salary up to £90,000 This is a senior, high impact role for an insight leader who wants to shape how customer intelligence drives decision making at enterprise level. You will play a pivotal role in building scalable … insight capability, embedding advanced analytics, and enabling the organisation to move from reactive reporting to proactive, strategic insight. The Company They are a large, complex organisation with a strong focus on customer outcomes and data driven transformation. Customer insight sits at the heart of their strategy ...

Customer Insights Analyst £50,000 - £55,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their ...

Title: Insight Business Partner Location: London (Hybrid 3 days week in office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety … your career – from flexible working options and time off to competitive pay, benefits and well‐being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join ...

Requirements 5+ years of experience in Customer Success, Account Management, or other customer facing roles within a B2B SaaS environment Experience leading or mentoring teams and developing high performing individuals Strong understanding of the SaaS customer lifecycle including onboarding, adoption, renewal, and expansion Experience working with complex … customers and navigating multi stakeholder environments Strong commercial awareness and the ability to connect product capabilities with meaningful customer outcomes Ability to operate at both strategic and execution levels by setting direction while also engaging in the details when needed Strong communication and stakeholder management skills A pragmatic ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

Customer Insight Analyst Hybrid – 1-2 days per week West Midlands based Full-time Up to £50,000 + up to 20% bonus We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent … basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication ...

Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision-making across the organisation. This is a strategic, and hands-on CRM Manager role … leading Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience. Key Duties Salesforce strategy — Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational needs. CRM optimisation — Oversee continuous improvement of CRM processes, workflows and data ...

role carries responsibility for shaping and delivering a clear product direction across a portfolio of offerings, ensuring products are strategically aligned, commercially viable, and customer-focused. The successful individual will operate at a senior level, balancing long-term vision with practical delivery. They will provide leadership across product disciplines … roadmap, measurable outcomes and commercial accountability. Establish and embed best-practice product management processes that support the business in achieving its strategic objectives. Apply customer insight, market understanding and partner feedback to inform product direction and continuous improvement. Identify opportunities for innovation, product expansion, modernisation and differentiation, ensuring ...

office for internal applications) Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We're now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys through insight-led experimentation … This is a highly visible role within our Digital team, where you'll champion a test-and-learn culture and use data, creativity and customer insight to improve conversion, engagement and commercial performance across our online platforms. What you'll be doing You'll own and deliver Markerstudy ...

online and offline channels on each other and developing and implementing innovative strategies for improvement and growth Analysing online user behaviour, conversion data and customer journeys, funnel analysis and multi- channel attribution Performing ROI analysis to evaluate efficiency and effectiveness of different marketing campaigns Performing ad-hoc analytics … influencing conversion optimisation strategies with solid analytical data Key outputs: Design and implementation of Marketing analytics framework Ad hoc bespoke queries on product and customer insight Actionable customer insight – in particular building on the quant insights this position will drive by collaborating with ...

sustainable home in a community where they can belong, grow and thrive. Your new role We're looking for a motivated and detail-oriented Insight Coordinator to join our team and play a key role in turning performance information into meaningful, actionable insights. This role is a twelve-month … fixed term where you'll be responsible for liaising with senior stakeholders and delivering comprehensive performance insight and narrative reports to Executive and Board members. This role focusses on performance insight, reporting narrative, and stakeholder coordination. It is not a technical development, data engineering, or dashboard-building role. ...

teams in a complex, matrixed global organisation - without direct line authority. The ideal candidate combines deep life sciences domain expertise with a commercially sharp, insight-led approach to product marketing, and brings a demonstrable track record of translating complex AI and data capabilities into value narratives that resonate with … case studies* Partner with field marketing to ensure messaging is accurately and consistently applied across campaigns, events, and digital channels3. Market Intelligence & Voice of Customer* Collaborate with the Customer Insights team to develop and maintain a continuous voice-of-customer programme to surface unmet needs ahead ...

team is scaling it to the next level. This is a rare opportunity to step into a role where data science, product, and customer insight all meet. You'll be the key link between customers, product, and engineering-identifying valuable insights, shaping features, and helping embed them directly … into a scalable SaaS platform. The Role You'll work closely with Customer Success to uncover what clients actually need from their data, translate that into structured data science problems, and then design and prototype features that can be rolled out across the platform. You'll also work directly ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The TCX (Total Customer Experience) Service Designer is accountable for shaping high‐quality, end‐to‐end service experiences that support customer lifecycle journeys, new propositions, and transformation initiatives across … organisation. The role supports the TCX team in bringing a customer‐first approach to business change, ensuring customer needs are reflected in how services are designed and evolved. Operating within a matrix delivery environment, the Service Designer works with TCX‐aligned squads, partnering closely with Lifecycle Managers, Business ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What ...

This is a strategic leadership role with real ownership. You will shape our market narrative, build a modern product marketing engine, and ensure our customer‐facing teams can consistently articulate clear, differentiated value. You’ll lead a small product marketing team and work cross‐functionally with the product, sales … market strategy. What you’ll lead Market‐led positioning & differentiation You will own UK product positioning, ensuring it is grounded in deep customer understanding, competitive intelligence, and market insight and that it clearly differentiates Reapit in a crowded PropTech landscape. This includes: Turning customer insight ...

role in owning and shaping the strategy, definition and delivery of embedded finance products that help our partners sell more vehicles, while creating brilliant customer experiences.This role is ideal for a product manager who thrives at the intersection of customer insight, commercial strategy, technology and delivery. … across our global automotive ecosystem.You’ll work closely with major OEMs, dealer and importer groups, and marketplace partners to understand their strategic priorities and customer journeys, translating these into scalable product solutions that can be built, launched and continuously optimised across multiple markets.This is not a role focused purely ...

role in owning and shaping the strategy, definition and delivery of embedded finance products that help our partners sell more vehicles, while creating brilliant customer experiences.This role is ideal for a product manager who thrives at the intersection of customer insight, commercial strategy, technology and delivery. … across our global automotive ecosystem.You’ll work closely with major OEMs, dealer and importer groups, and marketplace partners to understand their strategic priorities and customer journeys, translating these into scalable product solutions that can be built, launched and continuously optimised across multiple markets.This is not a role focused purely ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic development ...