1 to 25 of 366 Customer Insight Jobs in the UK

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … the heart of our Data & Analytics team, collaborating cross-functionally and mentoring others while driving innovation through experimentation, modelling, and automated decisioning. If you thrive in a fast-paced, insight-led environment and want your work to drive real change, we'd love to hear from you. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and … customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends … opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour. The … successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling … Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks. Venue & Channel Analytics: Provide insights More ❯

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a strategic … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

Overview As a Data Architect, you will play a pivotal role in designing, implementing, and optimizing enterprise-grade data solutions using Microsoft Fabric technologies in support of Dynamics 365 Customer Engagement (CE) projects. You'll collaborate closely with business stakeholders, technical leads, and delivery teams to ensure scalable, secure, and insight-driven platforms. Key Responsibilities Architect and implement … data architecture (Dataverse, Common Data Model, API integration). Proficiency with Azure Data Factory, Synapse Pipelines, Lakehouse architecture, and Power BI. Solid understanding of CRM business processes: Sales, Marketing, Customer Service. Familiarity with CI/CD for data platforms, DevOps practices, and environment management. Strong communication skills for liaising with CRM, data engineering, and business teams. Desirable Experience with … Microsoft Purview for data governance in regulated industries. Knowledge of customer insights, personalization, and segmentation solutions powered by CE data. Certification in Microsoft Azure/Data engineering or Dynamics 365. More ❯

other stakeholders to gather requirements and provide technical expertise. Qualifications and Experience: Experience: Minimum 3 years of experience in developing and implementing Microsoft Dynamics 365 Power Platform solutions; across Customer Engagement (Sales and Customer Insights) as a minimum. Proficiency in Microsoft Dynamics 365 Power Platform development, across BPF’s, plugins, workflows, cloud flows and modelling custom entities. Commercial More ❯

globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/life … Digital GP App via Aviva Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Leader, you will be a strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and cross … analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and More ❯

Overall purpose of role The Customer Lifecycle and Engagement Lab Owner is responsible for designing, implementing, and optimizing customer lifecycle management strategies to enhance customer engagement and satisfaction. This role involves leading cross-functional teams to analyse customer data, identify key touchpoints, and develop innovative solutions to improve the overall customer experience, with a strong … emphasis on Data Platforms, Martech, Adtech, Tagging, Tracking, Media Buying Skills, Salesforce Marketing Cloud, Customer Personalization and Engagement platforms, and Tagging and Scripting skills associated with Media Management and Websites. Key Accountabilities Key Criteria Customer Lifecycle Management : Develop and execute strategies to manage the customer lifecycle from acquisition to retention and loyalty. Customer Engagement : Create and … implement engagement initiatives that foster strong relationships with customers and drive long-term loyalty. Data Analysis : Utilize customer data to identify trends, pain points, and opportunities for improvement in the customer journey. Cross-Functional Collaboration : Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement. Innovation : Lead More ❯

Amazon IES Shopping team owns the charter for defining the shopping experience across multiple category needs for Amazon's emerging markets. We are a large product organization solving key customer problems through Customer Insights, Tech development, and Machine Learning capabilities. We work backwards from emerging customer needs and build solutions to scale these globally. We build adaptive … experiences that adapt to the customer, category, and country whom we serve. Key job responsibilities Build scalable solutions and self-serve platforms that provide data/KPIs to inform business decision-making. Investigate data sources across Amazon and expand existing device data infrastructure. Identify, develop, manage, and execute analyses to uncover opportunities and present written business recommendations to grow … the business. Develop a thorough understanding of customer behavior and external business drivers to inform decision-making. Analyze key insight trends and build models to predict customer behavior, using statistical rigor to simplify and provide thought leadership to device product and marketing groups. Collaborate with finance, marketing, and product management as a leader of ongoing analytical support. More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and value realisation. … drive maximum gross profit and revenue contribution. Forecasting: Provide accurate and timely sales forecasts with clear visibility on deal status, aligned to monthly and quarterly expectations. Demand Generation: Use customer insight and market intelligence to proactively generate interest and create demand for Sabio's technology solutions. Proposals and Presentations: Collaborate with internal teams to deliver insight-led More ❯

with key teams to define data frameworks for tracking KPIs and performance and build self-serve dashboards that inform smarter decisions allowing teams to remain agile. Build and refine insight-led models that support activities such as forecasting, segmentation, retention, predictive visit analytics, and guest lifetime value analysis. ✅ Must have requirements: Strong proficiency in SQL Min. 4-5 years … experience in analytics, with a strong focus on customer insight, commercial impact and stakeholder communication. Advanced Power BI experience, including DAX, data model optimisation, and workspace management. Proven experience designing A/B tests and using statistical techniques to interpret results. Strategic thinker with the ability to work independently, manage multiple priorities and clearly communicate to non-technical More ❯

with key teams to define data frameworks for tracking KPIs and performance and build self-serve dashboards that inform smarter decisions allowing teams to remain agile. Build and refine insight-led models that support activities such as forecasting, segmentation, retention, predictive visit analytics, and guest lifetime value analysis. ✅ Must have requirements: Strong proficiency in SQL Min. 4-5 years … experience in analytics, with a strong focus on customer insight, commercial impact and stakeholder communication. Advanced Power BI experience, including DAX, data model optimisation, and workspace management. Proven experience designing A/B tests and using statistical techniques to interpret results. Strategic thinker with the ability to work independently, manage multiple priorities and clearly communicate to non-technical More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

both in the UK and internationally and looking for a Head of Growth/Head of Paid Media to join the leadership team. About the role Reporting to the Customer Growth Director, you will be a pivotal member of the Leadership Team, responsible for defining and executing the overarching growth and digital marketing strategy. This role demands a strategic … but executional biased leader with a strong data-driven and customer-centric approach, capable of leading and optimising all digital marketing channels, fostering innovation within internal and external teams, and collaborating cross-functionally to enhance the entire customer journey. You will be instrumental in driving customer acquisition, revenue growth, and brand awareness in a fast-paced D2C … performing internal team, championing a culture of continuous testing, learning, and knowledge sharing - and foster the same with relevant external teams/agencies. Data-Driven Decision Making: Leverage analytics, customer insights, and market research to inform strategic direction, identify growth opportunities, and drive iterative improvements. Cross-Functional Collaboration: Collaborate closely with CRM/retention, tech, finance, creative, and brand More ❯

defining and executing the overarching growth and digital marketing strategy for Pure Pet Food. This role demands a strategic, but executional biased leader with a strong data-driven and customer-centric approach, capable of leading and optimising all digital marketing channels, fostering innovation within internal and external teams, and collaborating cross-functionally to enhance the entire customer journey. … You will be instrumental in driving customer acquisition, revenue growth, and brand awareness in a fast-paced D2C and eCommerce environment. This is a hybrid role working out of the office in Leeds 3 days per week. Key responsibilities Include Strategic Leadership: Develop and own the comprehensive growth and digital marketing strategy, aligning closely with the wider Leadership Team … performing internal team, championing a culture of continuous testing, learning, and knowledge sharing - and foster the same with relevant external teams/agencies. Data-Driven Decision Making: Leverage analytics, customer insights, and market research to inform strategic direction, identify growth opportunities, and drive iterative improvements. Cross-Functional Collaboration: Collaborate closely with CRM/retention, tech, finance, creative, and brand More ❯

requirements, deliverables, and timelines. Ensure clear communication of the team's goals, requirements, and dependencies to drive successful product delivery. User-Centric Product Development: Actively gather user feedback, analyze customer insights, and identify opportunities to integrate improvements and new features into the user flow and product roadmap. Advocate for user needs while balancing business requirements and technical feasibility. Innovation … trade-offs where necessary. Agile Methodologies: In-depth experience working in Agile (Scrum, Kanban, SAFe). Familiarity with Agile frameworks and how to effectively implement them in product development. Customer Focus: A strong customer-centric mindset with the ability to gather, interpret, and act upon customer feedback to drive product improvements. Communication & Collaboration: Exceptional communication skills, both More ❯

Customer Insight Analyst – Marketing Agency Contract | £325/day - £450 p/day | Outside IR35 Remote (UK-based) or Hybrid (London or Bristol) if preferred 3–4 Months Initial Contract Who are we? We’re a global marketing agency powered by data and technology, working with some of the world’s most iconic brands. Our expertise spans creative … specialist agencies under a leading multinational technology group, our mission is to help clients unlock new value across their marketing activity. What you’ll do We’re seeking a Customer Insight Analyst to deliver data-driven marketing insights that help our clients make smarter decisions. You’ll work closely with client teams to interpret performance data, uncover trends … and present actionable recommendations that enhance marketing strategy and outcomes. Key responsibilities: Collaborate with client and internal teams to define analytical approaches that solve specific marketing challenges. Analyse customer and campaign data to surface meaningful insights. Present findings in a clear, engaging way to both technical and non-technical stakeholders. Contribute to client meetings and workshops, offering strategic insight More ❯

Customer Insight Analyst – Marketing Agency Contract | £325/day - £450 p/day | Outside IR35 Remote (UK-based) or Hybrid (London or Bristol) if preferred 3–4 Months Initial Contract Who are we? We’re a global marketing agency powered by data and technology, working with some of the world’s most iconic brands. Our expertise spans creative … specialist agencies under a leading multinational technology group, our mission is to help clients unlock new value across their marketing activity. What you’ll do We’re seeking a Customer Insight Analyst to deliver data-driven marketing insights that help our clients make smarter decisions. You’ll work closely with client teams to interpret performance data, uncover trends … and present actionable recommendations that enhance marketing strategy and outcomes. Key responsibilities: Collaborate with client and internal teams to define analytical approaches that solve specific marketing challenges. Analyse customer and campaign data to surface meaningful insights. Present findings in a clear, engaging way to both technical and non-technical stakeholders. Contribute to client meetings and workshops, offering strategic insight More ❯

can we improve logistics efficiency?" "Is 350 products the right number for our portfolio?" You'll collaborate with stakeholders, shape analytics roadmaps, and lead projects from data exploration to insight delivery. Key Responsibilities Define analytical approaches to tackle business challenges Identify and explore relevant data sources Deliver clear, insight-driven storytelling using visualisation tools Analyse marketing campaign performance … MMM, attribution, ROI) Support commercial strategy through segmentation and customer insights What We're Looking For Strong SQL and data visualisation skills (e.g. Tableau, Power BI) 3+ years in marketing or commercial analytics Experience with campaign analysis and business performance insight Excellent communication and stakeholder management Bonus: Python experience or a consulting background Why Join? Join a data … rich, insight-driven organisation with a strong ethical mission Work within a team of 16 data professionals, reporting to a senior leader with 1 direct report Exposure to both operational and strategic analytics challenges across international markets Benefits 25 days holiday + bank holidays (with option to buy more) Discretionary bonus scheme Matched pension contributions (up to 4%) Life More ❯

lead end-to-end projects, and deliver actionable insights through data storytelling. Key Responsibilities: Define analytical approaches to solve business challenges Explore and work with relevant data sources Create insight-led storytelling using tools like Tableau or Power BI Analyse campaign performance (MMM, attribution, ROI) Support commercial decisions via segmentation and customer insights What We’re Looking For … Strong SQL and data visualisation experience 3+ years in marketing or commercial analytics Proven campaign analysis and performance insight expertise Clear communication and stakeholder management skills Bonus: Python or consulting experience Interview Process: Stage 1: Video interview with VP of Data Stage 2: In-person interview with senior leadership Stage 3: Stakeholder interviews (cross-functional), including verbal and numerical More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying priority problems to solve and customer … to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices and product requirements as set out by Foresters Managing More ❯

and implement configuration changes and patches. Provide 2nd/3rd line support for end-users and resolve system issues. The Requirements Proven experience administering, configuring and customising Dynamics 365 Customer Engagement (CRM) applications, in particular Customer Insights - Journeys, Customer Service Hub, Sales Hub. Proficient in Power Platform administration: Power Apps, Power Automate (Flow), and Power BI. Experience More ❯

consultancy, cutting-edge software, and the latest data to optimise location strategies across physical and digital landscapes. Projects typically last from a week to six months, covering performance analysis, customer insights, network strategies, BI & visualization, and advanced AI predictive modelling. We work closely with clients to understand their goals, incorporate feedback, and develop bespoke solutions. What you'll be More ❯

and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation Work in … partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership. Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet's capabilities with the customer's More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯