1 to 25 of 130 Customer Insight Jobs in the UK

Customer Data & Insight Manager Salary: Up to £45,000 Location: Blackpool (hybrid – 3 days onsite) A UK-based retail organisation is seeking a Customer Data & Insight Manager to support customer analytics, insight delivery, and CRM decision-making across the business. This is a hands … analytics role focused on customer data rather than a people-management position. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance. Key Responsibilities Analyse and report on customer data to support ...

Customer Operations Executive - Mobile Telecoms Location: Greater Reading - 3 days/week in office Permanent A leading organisation within the UK’s digital infrastructure sector is seeking a Customer Operations Executive to support the delivery of outstanding customer experience across its B2B ecosystem. Operating at the heart … organisation works closely with customers, landlords and partners to enable critical digital infrastructure. As the business continues to expand its propositions and enhance customer experience, the Marketing & Customer Operations team plays a key role in driving operational excellence, insight-led decision making and measurable improvements in customer ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt ...

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of Xtravirt’s customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This ...

Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What ...

Customer Value Manager @ Tes 12‐Month FTC – Maternity Cover | Sheffield (Hybrid | 3 days in office) 💰 £40,000 – £45,000 | Full‐time At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding … with 25,000 schools in over 100 countries, we have been making a difference for over 100 years We’re now looking for a Customer Value Manager (12‐month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success ...

objectives into shared product capabilities and standards that support commercial outcomes while maintaining a coherent product experience. Lead product teams in improving cross‐channel customer experiences across web and app, with a focus on reducing friction and strengthening early‐stage activation and long‐term retention. Support the development … pricing, packaging, tier differentiation and paywall approaches by contributing customer insight, experimentation and product‐led evidence. Ensure advertising experiences integrate cleanly into the FT’s products in a way that reinforces our premium position and strengthens user trust. Continuously improve foundational lifecycle experiences, including sign‐up, payment, account ...

role designed to make fast impact while the wider data team scales and restructures. You'll help build the foundations for long-term reporting, insight, and operational decision-making. You'll work closely with Operations, Product, and Data teams to build dashboards, connect multiple data sources, and generate insights … multiple datasets to create a single source of truth for Ops teams. Improve visibility of key operational metrics and build scalable reporting frameworks. Operational insight & analysis Analyse activity across email, chat, social, help centre, and chatbot channels. Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends. ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

understand and fall in love with our products. Bringing together marketing, product, data, finance and risk stakeholders, you will drive Zilch’s approach to customer segmentation, messaging, product positioning and incentivisation, resulting in a unified, compelling and highly intuitive customer experience that drives lifetime value & customer evangelism. … happy defining top‐level strategy & leading cross‐functional teams, as well as being hands‐on in the detail, bringing together data‐driven rigour and customer‐first thinking. If you’re energised by the intersection of customer insight, growth, product strategy and commercial outcomes this is a rare ...

Bringingtogethermarketing, product, data,financeand risk stakeholders, you willdrive Zilch’s approach tocustomer segmentation, messaging, product positioning and incentivisation,resulting ina unified,compellingand highly intuitive customer experiencethat drives lifetime value & customer evangelism.We’relooking for an industry-defining individual who is equally happy defining top-levelstrategy& leading cross functional teams … well as being hands-on in the detail, bringing togetherdata-drivenrigour and customer-first thinking. Ifyou’reenergised by the intersection of customer insight, growth, productstrategyand commercial outcomes-this is a rare opportunity to have a company-wide footprint and shape the narrative of a category-defining financial ...

role where your work directly shapes operational decision‐making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well‐known consumer membership organisation undergoing an exciting period of growth … modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change ...

role where your work directly shapes operational decision-making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well-known consumer membership organisation undergoing an exciting period of growth … modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change ...

entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer) , you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings and emerging technologies ...

early-stage definition and development of a new B2B learning product portfolio . You will sit at the intersection of product, learning design, and customer insight , working closely with stakeholders, clients, and internal teams to shape what products should be built, why they matter, and how they will … building a roadmap for a new suite of learning products, including AI-enabled and scalable digital solutions . Key Responsibilities Product Definition & Strategy Customer & Market Insight Product Development Collaboration Stakeholder Engagement Essential Experience Strong experience as a Product Manager Background in digital learning, edtech, or learning technology Experience ...

users interact with our platform every day — driving discovery, engagement, and long-term value. You’ll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision-making. If you thrive in a fast-paced environment, love solving complex problems … rare opportunity to make an impact that resonates worldwide. The Role You’ll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high-level strategic thinking with hands‐on involvement — supporting product teams day‐to‐day, removing ...

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...

looking for a Senior Account Manager to manage and grow a portfolio of Public Sector accounts across Scotland. This is a high-impact, customer-facing role where you ll act as a trusted partner understanding client needs, shaping solutions, and driving long-term value. You ll work across safety … plans to drive growth and cross-selling Deliver against revenue and sales targets Act as the face of North , engaging internal teams to support customer needs Support major tenders alongside the bid team , bringing valuable customer insight Ensure high customer satisfaction and long-term retention What ...

differentiation, including the creation of proprietary IP that strengthens market position and demand. Build a strong pipeline of new product ideas aligned to customer needs, market trends, and strategic vendor technologies. Secure and manage product budgets, funding models, and business cases with clear ROI. Influence senior stakeholders and align … clear product lifecycle management from discovery through to optimisation. Lead the delivery of digital products, service capabilities, and vendor‐integrated solutions with a strong customer focus. Champion agile delivery, including backlog management and sprint planning, to accelerate time to market while ensuring all products meet high standards for quality ...

applied consistently across products and sales activity. Provide pricing support for Klipboard Money, enabling accurate setup and smooth execution of sales deals. Market, Product & Customer Insight Support competitive and market analysis to inform our pricing, packaging, and monetisation strategies. Build and maintain pricing benchmarks and market intelligence … existing products. Work with Klipboard product, sales, and marketing teams to translate insight into commercial action. Skills, Knowledge and Experience: Strong analytical skills with proficiency in Excel, working knowledge of PowerBI a plus. 1–2 years’ experience in an analytical, commercial, or research role (software/tech experience ...

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

Contractor) to join a multidisciplinary design team, working across the full product lifecycle. You will take ownership of end-to-end research activities, translating insight into clear direction and helping shape meaningful customer experiences. What You'll Be Doing Partnering with designers, product managers and engineers to identify … customer problems and develop the right research questions. Planning, managing and delivering research across the development lifecycle - from discovery to evaluative testing. Conducting qualitative research using a range of appropriate methods. Translating complex research findings into clear, actionable insights that empower teams. Combining qualitative and quantitative inputs to strengthen ...