26 to 50 of 90 Customer Insight Jobs in the UK

led products Strong Agile practice, confident turning strategy into user stories and delivery plans Proven ownership of a solution end to end with clear commercial results Ability to uncover customer insights and champion the voice of the client Skilled at sizing opportunities and building evidence-based business cases Comfortable with qualitative and quantitative research to guide decisions Excellent communication More ❯

Product Manager to join at an exciting stage of growth. The Role This is a newly created role where youll own the full product lifecycle shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. Youll play a central role in delivering digital products that include customer More ❯

Manager to join at an exciting stage of growth. The Role This is a newly created role where you ll own the full product lifecycle shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. You ll play a central role in delivering complex digital products that include … customer portals, collaboration tools, BPA and enterprise websites. You ll also contribute to go-to-market planning and support pre-sales when needed. What They re Looking For We are after someone commercially minded, organized, and passionate about creating real impact for end users. This suits someone who thrives in a scale-up environment, combining the pace of a More ❯

Reed.co.uk is looking for a Senior Product Analyst to join their Analytics Team in Holborn, London. Overview We are looking for a passionate digital analyst who enjoys numbers and customer insights and can be instrumental in providing the business with intelligence and expert recommendations! Working across a number of exciting digital products, you will make use of Google Analytics … Looker, Adobe Target and numerous other platforms to drive customer insight and intelligence. What you'll do as a Senior Product Analyst: Lead a small team of Product Analysts Define the product strategy and roadmaps, aligning work to reflect this direction Development of data visualisation and KPI dashboards that reflect best ways to simplify data to various audiences More ❯

outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering … range of new future-state products, propositions, services and experiences. This role has additional responsibilities including supporting the growth, development and impact of the EXD team and promoting an insight-driven, design-led culture across the business. Understand project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on. … meaningful service artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements More ❯

commercial business. This role sits in the Data Science team. The Data Science team provides insights, data products and consultative services to internal/external stakeholders from partnerships, insurers, customer insight, digital, marketing and call centre teams. As Business Data Analyst, you will use your analytical skills to: Load, process, analyze, evaluate and document (large) data sets Preparing … data sets for modelling Contribute to designing (with support) data frame structures for efficient data manipulation and information retrieval Assist in developing tools for data processing, information retrieval and insight Maintain data products using machine learning and statistical techniques Contributes to project & concept presentations (creation and presenting) Working with other Data Scientists & Managers to interpret analysis results. Your ideas More ❯

product vision and roadmap: Define and implement the strategy for data modelling and workflow optimization across the platform, ensuring it supports complex organizational needs. Data-driven product development: Use customer insights, data trends, and feedback to continuously optimize how users create and manage their workflows on Cross-functional collaboration: Work closely with engineering teams to design scalable data structures More ❯

lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company … central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and … iteration. Customer Insight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

the product strategy for a dedicated portfolio, turning complex challenges into innovative, client-focused solutions that drive measurable results. As a trusted strategist and collaborator, youll immerse yourself in customer insights and market trends, uncovering opportunities to transform the way firms operate . From conducting deep research and defining bold product strategies to guiding cross-functional teams through execution More ❯

covering more than 180 jurisdictions globally, so they can stay ahead of regulatory change, mitigate risk and capitalise on new opportunities. The Role: Role Purpose & Impact The Manager of Customer Success will lead and develop a high-performing team of CSMs responsible for onboarding, adoption, retention, and expansion across Vixio's customer portfolio. This role exists to provide … the CS function scales in complexity. By ensuring consistent execution of playbooks, proactive churn mitigation, and strong adoption of our core CS tool (ChurnZero), this leader will directly impact customer satisfaction, retention, and revenue growth. Key Scope & Responsibility Level You'll manage and coach a team of 5 CSMs across the UK and US, driving accountability for team-level … KPIs including product adoption, customer health, QBRs, and upsell influence. The role carries autonomy to shape engagement strategies (high-touch, light-touch, and tech-touch), oversee hiring and onboarding of CSMs, and act as the go-to escalation point for customer and internal stakeholders. You'll partner cross-functionally with Sales, Product, Marketing, and Operations to surface insights More ❯

J12995 We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how. . click apply for full job details More ❯

Partners, forming a bid leadership team to drive opportunities forward. Influence and collaborate with Made Tech's wider leadership team to ensure bids align with our ethos, strengths and customer insight. Be accountable for building, directing and managing the matrixed teams that support individual responses. Take ownership of planning activity and building timelines for the bid, holding team members More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

manage complex bids for a large IT consultancy. You will be responsible for developing and executing bid strategies, ensuring the successful delivery of high-quality proposals that align with customer requirements and business objectives. Responsibilities End-to-End Bid Management: Lead and manage the bid process from qualification to submission, ensuring compliance with governance frameworks. Defence-Focused Proposal Development … Work closely with technical, commercial, and legal teams to develop compelling, customer-focused proposals tailored to defense sector requirements. Stakeholder Engagement: Collaborate with internal teams, partners, and key stakeholders to define winning strategies, value propositions, and pricing structures. Risk & Compliance Management: Ensure all bids meet MOD, defense, and security standards, addressing any risks proactively. Customer Insight & Competitive … maximise win rates. Governance & Approvals: Oversee bid reviews, approvals, and compliance with internal governance processes, ensuring alignment with company objectives. Presentation & Negotiation: Support bid presentations, negotiations, and post-bid customer engagements. Essential Skills & Experience Defense Sector Expertise - Strong experience managing bids for defence clients (MOD, Defence Primes, NATO, etc.). Bid Management - Proven ability to manage high-value, complex More ❯

you can support many practices. ️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ️ Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. " is the front line to the More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

team(s) within our Core Experience product area. In this role, you'll own and shape the end-to-end product experience that supports our core use cases across customer insights, prioritization, and roadmap. You'll work broadly across our platform to ensure that all our capabilities are fundamentally customer-centric. You will play a pivotal role in … other globally located product teams and have the opportunity to travel to San Francisco, Prague and other European cities. Your responsibilities Uncover and cultivate a deep understanding of the customer-centric requirements essential for modern product organizations and their stakeholders. Develop and execute a strategy and product roadmap that prioritizes the most important customer-centric capabilities, focusing on … leveraging the rapid advances in AI & LLMs, and focusing on delivering highly differentiated value to our customers. Collaborate with cross-functional teams, including engineering, design, sales, product marketing, and customer support, to ensure successful product launches and alignment with business objectives. Stay updated with industry trends, competition, and best practices. Exhibit exceptional communication skills by effectively translating complex concepts More ❯

months London or Leeds/Remote - Up to 1 day per week on-site £490 per day - Umbrella only Responsible for using a variety of research methodologies to develop customer insights for brand experiences and communications that are highly interactive for web, mobile and other digital applications. Techniques may include ethnographic research, generative research, quantitative research, workshops, third-party More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

Data Scientist Salary: £55,000 Location: Manchester Job Type: Full-time We are seeking a Data Scientist to play a crucial role in developing a new digital platform, leveraging customer insights to drive smarter decisions and foster long-term growth. This role offers a unique opportunity to be at the forefront of a significant industry shift, making it a … career-defining move for the right candidate. Day-to-day of the role: Analyse customer data to identify retention drivers, purchasing patterns, sales trends, and customer segments. Collaborate with the marketing team to deliver insight-driven campaigns and monitor their effectiveness. Contribute to customer retention and growth projects by providing data that informs strategic business decisions. … and campaign outcomes. Work cross-functionally with teams in marketing, sales, data science, and leadership to support the transformation journey. Utilize exploratory data analysis techniques to forecast sales and customer behaviour. Ensure the cleanliness, preparation, and validation of data for accurate and reliable reporting. Required Skills & Qualifications: Degree in a numerical, analytical, or programming field, or equivalent experience. Proficiency More ❯