26 to 50 of 325 Customer Insight Jobs in the UK

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

Senior Product Manager, Amazon Customer Insights Job ID: Amazon Japan K.K. - A25 About the Role: We're seeking an exceptional Senior Product Manager to drive the Customer Experience (CX) of Amazon Customer Insights (ACI), our strategic market research platform that delivers actionable customer intelligence to our vendor partners. As the owner of shopper CX you will … drive a more engaging Amazon experience for customers and more customer decision making in our vendors, accelerating the Retail flywheel. Why Amazon? • Opportunity to shape the future of how customers interact with our product and Amazon • Work with world-class talent across product, engineering, research and business teams • Highly visible role with significant executive exposure and growth potential • Competitive … Key job responsibilities Key Responsibilities: Product Strategy & Vision • Own and evolve the long-term CX vision, strategy and roadmap for our B2B market research products • Work backwards from the customer to define compelling vision and roadmap for CX • Identify and deliver on opportunities to expand ACI's capabilities through new features and product extensions • Make data-driven decisions to More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and will give you the opportunity to provide innovative customer analytics and actionable insights that support recommendations on commercial decisions, on areas like acquisition, CRM, cross-sell strategies … churn and customer behaviour This role enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights, and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights : interpret and analyse a suite of … daily, weekly, and monthly dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Carry out deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate drivers of retention, and providing insights into predictive models to feedback into improvements Segmentation analysis & reporting: Developing and maintaining customer More ❯

a full sales funnel from scratch across both UK and US Academic Success markets Prospect, qualify, demo, and close new pilot partnerships Create outbound and inbound workflows that scale Customer Validation & Insight Conduct early validation calls to uncover customer needs, test messaging, and continue to evaluate market potential Informing Product, Marketing, and the New Markets team to … with flexible hours Bonus Experience selling into UK or US Higher Education Familiarity with the assistive tech or accessibility space Knowledge of sales tools (e.g., HubSpot, RocketReach) Comfortable synthesising customer insight into actionable strategy Why Join Us? Competitive salary with EMI share options 33 days holiday (including public holidays) 9-day fortnight Remote-first with team meetups Personal More ❯

essential business value. In this critical role, in addition to driving outcomes within a defined set of customers, you will be responsible for growing and defending these highest value customer relationships in a complex, competitive market. As the lead point of contact for your specific set of Strategic Accounts, you will be responsible and rewarded for achieving growth targets … and driving the ongoing success of Sonatype's footprint within each customer account. Of course, to ensure your success in the role, you will collaborate with a team of highly experienced and intensely customer-focused Customer Success Engineers, Solutions Delivery Engineers, Technical Support Engineers, etc., in addition to peers within our Product & Technology and Marketing organizations. Responsibilities … Delivering Continuous Strategic Customer Value Serve as a strategic Sonatype platform expert in the context of each customer's software development lifecycle, partnering with customer executives, champions, influencers, and practitioners to maximize the value of deployed Sonatype solutions and drive greater value for customers and Sonatype alike by identifying and closing new growth opportunities. As the lead More ❯

team reporting to the Senior Manager, Market strategy & Performance. As the Business Analyst you will be focused on transforming data into actionable insights that support strategic decision-making across customer insight, marketing performance, and portfolio analysis. This role involves conducting research to understand customer needs, pain points, and procurement processes, as well as supporting the development of … customer segmentation and marketing personas. A key responsibility is to collaborate with marketing and other internal teams to analyse campaign effectiveness, identify growth opportunities, and contribute to competitive and industry intelligence. The Business Analyst will play a crucial role in delivering clear, data-driven recommendations that improve marketing efficiency, enhance customer focus, and support the positioning of John … Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Conduct research to understand customer needs, pain points, satisfaction drivers, and procurement processes across the John Crane customer base. Support the development and maintenance of customer segmentation, personas, and buying journeys to More ❯

and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You'll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines.- Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction.- Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams.- Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments.- Document and manage data models, analysis logic … and reports to support repeatable, scalable insight generation.- Contribute to predictive modelling projects focused on personalising learning journeys and improving learner retention. Skills & Experience Essential:- Strong SQL skills for data extraction and transformation.- Proficiency with Power BI for reporting, dashboarding, and data storytelling.- Comfortable using Python (or R) for analysis and statistical testing.- Knowledge of Microsoft Fabric or similar More ❯

Customer Success Manager | London | Up to £80K + Benefits Hybrid – 3 days in the officeHigh-growth scale-up | Fast-paced | Purpose-led My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform … fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes. The Role Own and optimise the full journey for both customers and brokers Collaborate across Product, Tech and Ops to evolve digital tools and platforms Analyse behavioural and … the business listens and acts. You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss. What’s on Offer Salary up to £80K, depending on experience 30 days holiday plus bank holidays Growth share scheme Health More ❯

Customer Success Manager | London | Up to £80K + Benefits Hybrid – 3 days in the office High-growth scale-up | Fast-paced | Purpose-led My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital … fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes. The Role Own and optimise the full journey for both customers and brokers Collaborate across Product, Tech and Ops to evolve digital tools and platforms Analyse behavioural and … the business listens and acts. You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss. What’s on Offer Salary up to £80K, depending on experience 30 days holiday plus bank holidays Growth share scheme Health More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets. With customer feedback at 4.98 out of 5 for the product, we need ambitious, creative sales people who do more than just sell, but want to use their skills to change … of some of 32Co's most valuable customers, serving as the primary point of contact and advocate. Retention & Renewal : Build trust and deliver consistent value to ensure long-term customer satisfaction, loyalty, and renewals. Growth & Upsell : Identify expansion opportunities within accounts and work collaboratively with commercial and clinical teams to deliver them. Customer Insight : Develop a deep … understanding of each customer's practice, goals, and challenges. Use data and insight to inform proactive support and strategic guidance. On-the-Ground Engagement : Regularly visit customer sites to strengthen relationships, troubleshoot in person, and deliver high-touch service. Collaboration : Work cross-functionally with clinical, product, and operations teams to champion the voice of the customer More ❯

multi-disciplinary role at the intersection of consulting, product, and delivery -ideal for someone who thrives in ambiguity, loves problem-solving, and wants to see their work directly shape customer success. What You'll Do Own key enterprise deployments from discovery through rollout-ensuring our platform drives measurable results for legal and compliance teams. Serve as the strategic advisor … to customers, helping them navigate workflow redesign, automation opportunities, and change management. Translate business problems into product configurations , integrations, or solutions-collaborating closely with Engineering, Product, and Customer Success. Build deep customer insight and feed learnings back into our product roadmap and GTM strategy. Help define and scale playbooks for implementation, enablement, and long-term customer success. Work closely with cross-functional teams to ensure we're delivering value not just software . What You Bring 2-5 years in consulting, customer success, legal ops, product strategy, or implementation roles-ideally in SaaS, legaltech, or enterprise services. Strong project leadership skills and experience working with clients or senior internal business stakeholders. Understanding of legal More ❯

Data Strategy Director – Media Agency Are you a media-savvy data leader who thrives at the intersection of audience strategy, martech and customer insight? This forward-thinking media agency is seeking a Data Strategy Director to lead cutting-edge customer data initiatives for some of the UK’s biggest retail brands. Sitting between strategy and activation, this … actionable audience-first plans that drive real business outcomes. You will have strong experience with CDP's, mar-tech platforms and a track record of advising clients across their customer data strategy to be considered. Salary to £80,000. 3 days p/w in the London offices required. What you’ll be doing: Owning and evolving audience strategy … using 1st, 2nd and 3rd party data Collaborating with specialist media and tech teams to connect insight with activation Working hands-on with CDPs, DMPs, and ad/mar-tech platforms (some SQL exposure useful) Storytelling with data – extracting insights and shaping them into impactful strategic recommendations Partnering directly with clients to lead audience innovation and refresh customer More ❯

Data Strategy Director – Media Agency Are you a media-savvy data leader who thrives at the intersection of audience strategy, martech and customer insight? This forward-thinking media agency is seeking a Data Strategy Director to lead cutting-edge customer data initiatives for some of the UK’s biggest retail brands. Sitting between strategy and activation, this … actionable audience-first plans that drive real business outcomes. You will have strong experience with CDP's, mar-tech platforms and a track record of advising clients across their customer data strategy to be considered. Salary to £80,000. 3 days p/w in the London offices required. What you’ll be doing: Owning and evolving audience strategy … using 1st, 2nd and 3rd party data Collaborating with specialist media and tech teams to connect insight with activation Working hands-on with CDPs, DMPs, and ad/mar-tech platforms (some SQL exposure useful) Storytelling with data – extracting insights and shaping them into impactful strategic recommendations Partnering directly with clients to lead audience innovation and refresh customer More ❯

of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your … includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and More ❯

role We're looking for a Product Manager to join our Product & Technology team who will be accountable for a high-impact digital product central to the company's customer and commercial strategy. With delivery planning and execution managed by a dedicated team, you'll focus on defining direction, aligning cross-functional teams and making product decisions that start … with customer needs. This role will deliver meaningful value to the customer and contributes directly to the company's digital transformation goals. Who You Are You are highly collaborative, analytical and thrive in cross-functional environments - working with multiple teams and to turn shared goals into successful products. You're comfortable using data, insight and research to … challenge assumptions, inform decisions and adjust direction with a customer-obsessed mindset. You are curious - open to feedback continuously looking to learn and improve. As a Product Manager you will; Product Ownership - Own and evolve a product plan for a few products (at all stages of the lifecycle) that supports strategic business goals and customer needs. Quarterly Planning More ❯

to the success of your role. You will have the ability to present in good detail to your Clients across a multitude of projects such as data, CDP, analysis, Insight, CRM & general day to day operations, giving our clients confidence in your ability to ensure the partnership has maximum impact. You will work with a well-established client and … the Horizon platform to its full potential. In support of the primary purpose, key tasks will include the following: - Responsible for understanding client reporting & their KPI’s and providing insight to other areas of the business that can help form strong development proposals Responsible for ensuring clients are always kept up to date with regular communication on projects which … attention to detail Enthusiastic & proactive demonstrating a positive attitude and approach Industry Experience B2C Data Analytics and Marketing Experience in professional client relationship management and evidence of delivering excellent customer service. Understanding the concept of a Customer Data Platform Strong understanding of all customer marketing communication channels Understanding of data modelling and CRM core principles Experience in More ❯

+ bonis 📍Location : West London (3 days per week in the office) 🛍️ Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The team you'll join is forward-thinking, curious, and determined to challenge assumptions through data. This is a rare opportunity to make an impact in … ideas Help define analytics strategy and drive impact across tracking, testing and optimisation Work with GA4, Contentsquare, GTM and SQL to unlock performance gains Collaborate with internal and external insight teams to bring data to life through storytelling 🔎 Essential Skills Google Analytics 4, Contentsquare, GTM and SQL experience Confidence in A/B testing tools (e.g. DynamicYield) and setting More ❯

+ bonis 📍Location : West London (3 days per week in the office) 🛍️ Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The team you'll join is forward-thinking, curious, and determined to challenge assumptions through data. This is a rare opportunity to make an impact in … ideas Help define analytics strategy and drive impact across tracking, testing and optimisation Work with GA4, Contentsquare, GTM and SQL to unlock performance gains Collaborate with internal and external insight teams to bring data to life through storytelling 🔎 Essential Skills Google Analytics 4, Contentsquare, GTM and SQL experience Confidence in A/B testing tools (e.g. DynamicYield) and setting More ❯

keep room for new ideas and approaches. Outside of work, they're a community of parents, gamers, bookworms, adrenaline junkies, and so much more. Your mission At Frontify, our Customer Marketing Specialist will establish and scale a proactive customer marketing function that supports and transforms customers into advocates, storytellers, and community champions. This role is essential to showcase … real-world success that customers and partners have with our products through case studies, interviews, testimonials, quotes, reviews, and customer programs. Working cross-functionally with Brand Marketing, Customer Success, Product Marketing, and Sales, you'll amplify customer voices to strengthen our go-to-market activities and strengthen our product credibility. You'll lead initiatives that deepen engagement … foster loyalty, and deliver measurable business impact through creative storytelling and data-driven execution. As the internal champion of the customer perspective, you'll ensure our customers' success stories are at the heart of how we grow and how we tell Frontify's story. Your responsibilities You'll build and scale customer advocacy and reference programs from the More ❯

lead the charge. This is a pivotal leadership role where you’ll shape the product vision, strategy, and roadmap across the organisation. You'll bring a powerful blend of customer focus, product expertise, and commercial instinct with a sharp understanding of how product drives growth and business success. 🎯 What You'll Be Doing Set the Product Vision & Strategy: Define … to deliver successful product launches. Bring Business Acumen to Every Decision: Prioritise features and investments based on business value and ROI, always keeping the wider goals in sight. Champion Customer Insight: Leverage user research, customer feedback, and market trends to inform decisions and spot new opportunities. Monitor & Optimise: Track product performance and user engagement, using data and More ❯

lead the charge. This is a pivotal leadership role where you’ll shape the product vision, strategy, and roadmap across the organisation. You'll bring a powerful blend of customer focus, product expertise, and commercial instinct with a sharp understanding of how product drives growth and business success. 🎯 What You'll Be Doing Set the Product Vision & Strategy: Define … to deliver successful product launches. Bring Business Acumen to Every Decision: Prioritise features and investments based on business value and ROI, always keeping the wider goals in sight. Champion Customer Insight: Leverage user research, customer feedback, and market trends to inform decisions and spot new opportunities. Monitor & Optimise: Track product performance and user engagement, using data and More ❯

major industries, including consumer goods, financial services, retail, telecommunications, global energy & materials, and AI. Our clients benefit from our experience in core areas of marketing such as branding, pricing, customer experience, customer lifecycle management, customer insights, marketing ROI, digital marketing, insights & analytics, and sales & channel management. On a day-to-day basis, you will collaborate with colleagues … and analyze performance metrics Help our clients develop the vision and execute on a plan to implement mar-tech and/or ad-tech platforms that will deliver enhanced customer experiences to attract and grow customers using digital marketing strategies and technology Apply your distinctive level of subject matter expertise to develop and deliver specific performance marketing strategies and … programs that accelerate customer acquisition and customer value across channels Understand client needs to develop use cases and make decisions on an ambitious and visionary roadmap Size the use cases for business value and feasibility to deliver the most ROI and prioritize initiatives in areas such as retail media networks, personalization at scale, privacy-safe growth, direct to More ❯

while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Senior Data Analyst, Financial Strategy and Customer Operations Location: UK Midlands (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build … customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring … about YOU. Job summary: Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations. This role is for a strategic thinker who can transform complex More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid£75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email, etc. … . Collaborate with IT and marketing teams to assess ROI on tech investments, platform upgrades, and digital campaigns. Lead monthly performance reviews and provide forward-looking insight to influence decision-making. Develop and manage digital KPIs, dashboards, and financial models that support commercial decisions. Contribute to budgeting, forecasting, and long-range planning cycles, ensuring alignment with business strategy. Support More ❯