26 to 43 of 43 Customer Journey Map Jobs in the UK

Customer Experience Consultant 📍 London (Hybrid – 2 days onsite) 💼 Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

Customer Experience Consultant 📍 London (Hybrid – 2 days onsite) 💼 Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

Customer Experience Consultant London (Hybrid – 2 days onsite) Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

includes The Wine Flyer. Each business has its own goals and strategy, but collectively, we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty manages the Avios currency, which millions of customers collect and spend … based ecommerce platforms, digital merchandising tools, and best practices in content creation. What you'll get up to Direct the content production plan, ensuring cohesive delivery across the customer's digital experience. Maintain online content using proprietary and external SaaS tools like Catalyst, Shogun, BigCommerce, and Klevu. Work with Strategy & Planning Manager, Product Owners, Engagement Managers, and Merchandising … ensuring readiness for key periods like Easter, Summer, and Christmas. Create offer scopes and editorial content briefs to support trading and SEO efforts. Lead digital experience projects, including customer journey mapping and integrating social media to drive sales. Use data insights to identify UX improvements, enhancing conversion and shopping experiences. Contribute to the delivery of innovative More ❯

using cutting-edge AI technologies. KEY RESPONSIBILITIES Design and architect scalable ML solutions using statistical modeling, MLOps frameworks and cloud technologies Build machine learning models for marketing attribution, customer prediction, segmentation, and recommendation systems with deep understanding of customer experience and marketing use-cases Implement end-to-end ML pipelines including feature engineering, model training, deployment … of experience in data science and/or ML engineering roles Strong foundation in statistics and mathematics including probability theory, hypothesis testing, regression analysis, and optimization Understanding of customer experience principles and marketing analytics including customer journey mapping, conversion optimization, and marketing funnel analysis Proficiency in Python with extensive experience in data science & AI More ❯

Head of Customer Success We are seeking a strategic Head of Customer Success to lead our customer success team and ensure our clients achieve their desired outcomes through the effective use of our products/services. The ideal candidate is passionate about customer satisfaction, adept at scaling processes, and driven to build … a high-performing, customer-centric organisation. Salary: DOE Duration: Full time, permanent Location: Ireland or the UK Department: Operations This is an exciting opportunity to build and support a developing team. The ideal candidate will possess excellent leadership skills, a good understanding of our platforms and customer bases, and the ability to work to targets. Key … Responsibilities: Build, lead, and mentor a team of Customer Success Managers (CSMs). Develop and execute the customer success strategy to drive product adoption, customer satisfaction, and long-term retention. Act as an escalation point for customers for customer concerns and issues when needed and appropriate. Achieve upsell targets via re-contracting More ❯

retain, and re-engage our growing community of buyers and sellers. The Mission We're seeking a commercially minded, data-driven CRM Manager to own and optimise the customer lifecycle across both our platforms. You'll be responsible for building and executing CRM strategies that drive user activation, retention , and engagement, guiding customers from first touch through to … across Collecting Cars and Watch Collecting, supporting both seller and buyer journeys. Design and implement personalised onboarding, reactivation, and retention campaigns to drive conversion and lifetime value. Own customer journey mapping and segmentation strategies to identify and act on opportunities across the funnel. Collaborate with product and development teams to integrate CRM touchpoints seamlessly across the … activation efforts. Use data and analytics to drive decisions, test hypotheses, and optimise campaign performance. Adopt AI tools where applicable to help deliver more personalised, predictive, and automated customer experiences. Be the internal customer advocate, championing customer needs and behaviours in decision-making processes. Manage and mentor an Email Specialist, ensuring best practices are More ❯

Channel Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer More ❯

Channel Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer More ❯

Channel Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer More ❯

of the world's talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention, and identifying growth opportunities across … a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and shape the customer experience. What you … will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks, and driving retention strategies. Lead Quarterly Business Reviews (QBRs) and UK-specific business reviews alongside senior leaders. Partner with Sales to support pre-sales activity More ❯

a Global Product Application Specialist to develop a deep understanding of our customers' and dealers' needs and challenges related to the electrification of heavy equipment using 'Voice of Customer' (VOC) research methods collaborating closely with the Product Groups. This is a highly collaborative role where you will engage with multiple stakeholders across the organisation to align marketing strategies … What you will do: Create educational and persuasive materials such as videos, guides, and training sessions to facilitate understanding and adoption of new services. Monitor and evaluate dealer & customer feedback and usage to assess the effectiveness of strategies and materials. Gather local customer success stories from dealerships to educate and inspire other dealers. Help craft core … NPI electrification and sustainability marketing messages. Work with dealers and customers on process and mechanism to track client experience and design customer journey. Lead global customer product and functional requirements' development in support of New Product Introduction (NPI) programs. Develop deep customer site level knowledge regarding their needs, challenges and solutions as they progress More ❯

Tools Performance analytics - Google Analytics, attribution modeling, A/B testing, dashboard reporting, data-driven decision-making Strategy and Growth - Demand generation, growth marketing, go-to-market strategy, customer journey mapping, funnel optimization Innovation & MarTech - marketing tools, low-code/no-code tools, marketing operations, experimentation Large focus on driving lead generation in US (primary), Europe … revenue in next few years. If you're looking for a role where you can shape messaging, own strategy, and be at the intersection of tech, trust, and customer experience, this is one of the most exciting positions right now! Experience needed for Marketing Manager role: Preferably from a fast-paced Saas/Tech industry Understanding or Enterprise More ❯

that the University's digital ecosystem supports and enhances the institution's core missions. About you Experience with agile development approaches and iterative improvement processes. Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting. Excellent leadership and stakeholder management skills More ❯

thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. JOB DESCRIPTION The Support CX Manager is responsiblefor elevating the quality of customer interactions across our support channels. This role focuses … on measuring, analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with other CX … oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and More ❯

Over 1500 employees Highly successful and secure public company The Role Build relationships with some of the biggest retailers in the world Plan and deliver CRM strategy and customer journey mapping Work cross-functionally within the Professional Services team alongside CS Directors, CRM Managers, Campaign Managers, ESP professionals and Project Managers. Requirements Deep CRM marketing knowledge More ❯

and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage … ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry … experience, including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A More ❯

Legal, Data Protection and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. More ❯