26 to 42 of 42 Customer Journey Map Jobs in the UK

high-level requirements into clear product features and user stories. Collaborate with engineering, design, and QA teams to ensure timely and quality delivery. Prioritise product backlog based on customer needs, business value, and technical feasibility. Engage with stakeholders to gather feedback and ensure alignment across teams. Analyse product performance using data and metrics to inform improvements. Manage the … functional teams including developers, designers, and business leads. Nice to Have: Experience in fintech, healthtech, e-commerce, or SaaS product domains. Familiarity with UX/UI principles and customer journey mapping. Background in technical product management or APIs is a plus. More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … on technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc. More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … on technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc. More ❯

the design and delivery of end-to-end service design solutions, ensuring alignment with user needs and business objectives. Apply human-centred design methodologies such as service blueprints, customer journey mapping, and prototyping to create seamless service experiences. Work closely with stakeholders, including product managers, UX/UI designers, and business analysts, to ensure design solutions More ❯

skills for presenting insights and recommendations Desirable Skills Knowledge of Meta advertising platforms Experience with conversion rate optimisation and landing page testing Understanding of multi-channel attribution and customer journey mapping Previous experience scaling new advertising channels What Our Client Offers Work-Life Balance 35-hour working week - Monday to Friday with no weekends or late More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and … adapt to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

related field. Hands-on experience with one or more leading Commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, Commercetools etc.). Understanding of commerce data models, customer journey mapping, and digital order execution. Strong analytical, problem-solving, and communication skills. Experience in sales channel optimization (D2C, B2B, Marketplace) Experience in working within Agile or More ❯

related field. Hands-on experience with one or more leading Commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, Commercetools etc.). Understanding of commerce data models, customer journey mapping, and digital order execution. Strong analytical, problem-solving, and communication skills. Experience in sales channel optimization (D2C, B2B, Marketplace) Experience in working within Agile or More ❯

a pivotal role in developing innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with a comprehensive understanding of how technology … needs into robust, user-centric solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities within projects for More ❯

interact and currently perform. Performance analysis : Collate and utilise data to analyse existing performance to identify potential for improvements in service delivery and efficiency. Utilise tools such as customer journey mapping and collaborate with teams and colleagues across the business to further develop an understanding of performance. Process design: Lead in the design of business processes More ❯