ITService Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced ITService Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the ITService Desk, ensuring high-quality support … system reliability, and continuous improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. * Maintain IT security, networking, and … compliance standards. * Lead the Joiners-Movers-Leavers process and manage IT assets and licensing. * Drive automation, process improvement, and operational efficiency initiatives. * Support business projects, upgrades, and vendor management. About You* Proven experience in IT management or senior IT support roles within a corporate environment. * Strong technical expertise across Microsoft 365, Windows, networking, and More ❯
reviewed. We are seeking an experienced ITService Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a primary interface with our key stakeholders. As ITService Delivery Manager you will be … service delivery functions and processes. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services . About us Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in … positively within the organisation To enhance the department's reputation and improve its service's credibility. To monitor, manage and take ownership of the delivery of ITservices by external contractors and third-party/outsource providers. Person Specification Criteria Desirable Min of 4 GCSEs or equivalent (including English and Mathematics Excellent Service Management skills ITIL ITSM More ❯
ITService Desk Manager - ITIL Experienced ITService Desk Manager to lead the ITservice desk team to deliver exceptional IT support to end-users via effective and efficient handling of IT incidents & requests. Whilst maintaining the systems health and security posture via regular maintenance and … Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways of working to improve service management, ensuring optimal use of existing ITService Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of … escalate exceptions or delays promptly Ensure minimal downtime and service disruption during patch deployment. Manage Patch exceptions and mitigations. Collaborate with Transition Management to facilitate the transition of new services and processes into operational use. Contribute to the planning, execution, and monitoring of transition projects to ensure they meet predefined objectives and integrate effectively with existing services, processes More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Backbone Connect
all day. Were looking for a hands-on marketer who can execute campaigns, generate leads, and directly help sales hit target. About Us Were an IT Managed Services Provider with big growth plans: doubling revenue from £9m to £18m in 4 years. Landlords & Tenants: We deliver Connected Building Services to owners of multi-tenant buildings (and … their tenants). SMEs: We provide Managed Network, Connectivity, and Cyber Security services to a hand-picked list of 7,000 UK SMEs. Rebrand: New brand launching in late 2025 youll help make it land with impact. Were halfway through our plan, the pipeline is there, and the strategy is set. Now we need someone to make … performance and making sure it all feeds the sales pipeline. What Were Looking for 47 years experience in B2B marketing (ideally IT, tech, SaaS, or services). Proven track record of campaign execution that generated measurable leads. HubSpot (or similar automation) and paid ads experience. Commercially minded: you understand how marketing supports sales, not just More ❯
Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations … accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for … tomorrow. Our style is entrepreneurial - nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery. As a Manager, you will work closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and lead BCG More ❯
ITService Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and More ❯
Technical Delivery Manager/… Service Delivery Manager Hybrid - 3 to 4 days on site £60 - 75k + benefits Great opportunity for a Technical Delivery Manager for a growing automotive services company. This position will allow you implement plans to build a best-in-class IT function, leading technical service delivery and creating a modern, automated data-driven … IT Service. You will Delivery of technical projects and providing input in to IT architecture and technical solutions Lead, coach, and develop a high-performing team of IT professionals across support, infrastructure, and applications. Embed a customer-first culture with a focus on proactive service, fast issue resolution, and continuous improvement. Oversee the support More ❯
Taunton, England, United Kingdom Hybrid / WFH Options
Robertson Sumner
use IT. Here are the top reasons to consider this opportunity: Mission with Impact : Be part of a team dedicated to improving lifelong outcomes for students through outstanding IT provision in schools. People-Centric Culture : Work for an organisation that lives by values like passion, purpose, people, and pride—reflected in everything from service delivery to internal collaboration. … commitment to social good underpin how we operate, both internally and with our clients. Key Role Responsibilities Build and manage strong relationships with schools, focusing on their evolving IT needs. Proactively identify and close sales opportunities, aligned with client goals. Create tailored ITservice solutions, collaborating with Technical Leads to ensure excellence. Lead post-project follow … to register larger opportunities and manage pre-sales involvement. Key Attributes Required Approx. 4 years' experience in Account Management (or highly relevant transferable skills). Strong understanding of IT networking and excellent computer literacy. Proven ability to manage a large client portfolio using both short- and long-term sales strategies. Skilled in negotiation, expectation management, and building trusted More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Robertson Sumner
use IT. Here are the top reasons to consider this opportunity: Mission with Impact : Be part of a team dedicated to improving lifelong outcomes for students through outstanding IT provision in schools. People-Centric Culture : Work for an organisation that lives by values like passion, purpose, people, and pride—reflected in everything from service delivery to internal collaboration. … commitment to social good underpin how we operate, both internally and with our clients. Key Role Responsibilities Build and manage strong relationships with schools, focusing on their evolving IT needs. Proactively identify and close sales opportunities, aligned with client goals. Create tailored ITservice solutions, collaborating with Technical Leads to ensure excellence. Lead post-project follow … to register larger opportunities and manage pre-sales involvement. Key Attributes Required Approx. 4 years' experience in Account Management (or highly relevant transferable skills). Strong understanding of IT networking and excellent computer literacy. Proven ability to manage a large client portfolio using both short- and long-term sales strategies. Skilled in negotiation, expectation management, and building trusted More ❯
Service Helpdesk Manager (Contract) SC Security Clearance Inside IR35 £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement in service delivery. More ❯
Warbeck House, Warbreck Hill Road, Blackpool, England
Department for Work and Pensions
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website. Role This apprenticeship is a role within the Civil Service. To see full More ❯