working culture and fantastic career progression About Our Client My client does amazing things with data and technology. They are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK's largest Enterprise and Data Centre environments. Job … Description As the Customer Success Manager, you will have the following key responsibilities: Build and maintain strong relationships with clients to ensure ongoing satisfaction and loyalty. Act as the primary point of contact for client queries, providing timely and effective resolutions. Collaborate with internal teams to ensure smooth delivery of products and services. Analyse client data to identify … activities align with company goals and objectives. The Successful Applicant A successful Customer Success Manager should have: Proven experience in a customer success role within the Tech services space. A strong understanding of sales processes and customer success strategies. Excellent problem-solving skills and a proactive mindset. Exceptional communication and interpersonal skills to effectively engage with clients. More ❯
About The Role We are seeking a dynamic and experienced ITService Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover. This is a hands-on, leadership role responsible for managing day-to-day operations, meeting SLAs, and ensuring the team continues to provide excellent support across a mix … environments. You will oversee a team of 10, including 1st Line, 2nd Line and Deployment Engineers. Your team will act as the first point of contact for all IT issues across the business, resolving incidents directly or escalating to specialist teams where appropriate. As we continue to grow through acquisitions, the Service Desk team will play a critical … people leadership and team development skills • Ability to confidently engage with C-suite and executive stakeholders • Knowledge of ITIL best practices • Track record of improving IT support services and managing change • Hands-on experience with enterprise environments and modern endpoint management tools • Exposure to supporting infrastructure migrations or mergers & acquisitions-related IT work is a More ❯
Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations … accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for … tomorrow. Our style is entrepreneurial - nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery. As a Manager, you will work closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and lead BCG More ❯
supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented ITServiceManager who can fulfil the outlined requirements. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are … procedures in accordance with ITiLv4 practices. Establishment of Change Governance structures and supporting Change Authority, in accordance with the agreed contract schedule. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public … we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Dawn Ellmore Employment Agency
Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an ITService Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience. The duties will include: Leading ITService Delivery Projects. Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible More ❯