Information Technology Support Technician
- Hiring Organisation
- Regal Cloud
- Location
- Cardiff, Wales, United Kingdom
looking for a proactive and customer-focused Support Technician to join our fast-paced FLR (First Line Response) team. Supporting an international customer base, you’ll play a key role in delivering high-quality technical assistance, managing tickets efficiently, and ensuring an exceptional service experience … from you. 🔧 What You’ll Be Doing Manage and monitor ticket queues, ensuring all customer requests are handled promptly. Triage, route, and troubleshoot inbound support tickets to achieve swift, effective resolutions. Provide technical support across business software applications, including Microsoft Office. Administer user account provisioning and access control. ...