IT Support Technician Jobs in the UK

76 to 100 of 137 IT Support Technician Jobs in the UK

Junior IT Support Technician

Milton Keynes, Buckinghamshire, England, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Junior IT Support Technician

London, South East, England, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Junior IT Support Technician

Cardiff, South Glamorgan, Wales, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Junior IT Support Technician

Belfast, County Antrim, Northern Ireland, United Kingdom
Course2Career
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from … re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here’s how the programme works - it’s split into three simple stages: Stage 1 - Online Learning You’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. … Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

IT Support Technician

Coulsdon, Surrey, England, United Kingdom
YourRecruit
IT Support Technician £29,346 - £31074 Excellent Bens Croydon/Field based An exciting opportunity has arisen for an IT Support/IT Cluster Technician to join our client’s growing IT team. You will support 7 schools/academies in the Croydon/South London area. You would be permanently … based at one site, but travel to multiple sites would be required owing to project work etc . This is a great chance to be part of the IT team in one of the largest, dynamic, multi-academy trusts in the UK. Having grown from 1 to 54 academies across 5 regions, this is a great chance for you … over 25,000 young people – do you want to progress your career with an organisation that is dedicated to transforming lives and learning. The successful candidate: Will have previous IT Support experience. Will ideally have IT qualifications such as Microsoft Certifications – MCP, MCDST, MCSA etc. Knowledge of Windows, Windows Desktop, Active Directory, Microsoft Exchange etc. Experience of More ❯
Employment Type: Full-Time
Salary: £29,346 - £31,074 per annum
Posted:

IT Support Technician

Huntingdon, Cambridgeshire, England, United Kingdom
Nextech
IT Support Technician On-site - Huntingdon Full-time | Permanent UK Driving License Preferred Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team. In this on-site role, you'll be the first point … of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field. Key Responsibilities: Act as the first point … of contact for users via phone, email, and in person Troubleshoot and resolve a wide range of hardware, software, and network issues Log, manage, and track support tickets through our helpdesk system Escalate more complex issues to 2nd Line support when required Set up and configure new laptops, desktops, mobile devices, and user accounts Support office equipment More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

IT Support Technician

Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Nextech Group Limited
IT Support Technician On-site - Huntingdon Full-time | Permanent UK Driving License Preferred Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team. In this on-site role, you'll be the first point … of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field. Key Responsibilities: Act as the first point … of contact for users via phone, email, and in person Troubleshoot and resolve a wide range of hardware, software, and network issues Log, manage, and track support tickets through our helpdesk system Escalate more complex issues to 2nd Line support when required Set up and configure new laptops, desktops, mobile devices, and user accounts Support office equipment More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

IT Support Technician

Chesterfield, Derbyshire, England, United Kingdom
Hybrid / WFH Options
Pertemps Leeds Commercial
Role: IT Support Specialist 1st line & 2nd line support Salary: Up to £30K Location: Chesterfield Hybrid: Option for work-life balance Overview: We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range … of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies. Key Responsibilities: Serve as the first point of contact for IT queries via phone and helpdesk ticketing system. Diagnose and resolve technical issues with … hardware, software, networks, and peripherals. Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment. Provide support for Microsoft 365, Windows, and other common business applications. Perform user administration on Active Directory and other relevant platforms. Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs. Utilize remote-control More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

First Line Support Engineer / IT Service Desk Technician

London, South East, England, United Kingdom
Hybrid / WFH Options
AWD online
First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideallat an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with gratinterpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London WRK WITH … Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows … and Mac, with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line Support Engineer/ More ❯
Employment Type: Full-Time
Salary: £28,000 - £34,000 per annum
Posted:

IT Support Technician

Devon, United Kingdom
Hybrid / WFH Options
Hunter Selection
IT support technician - MSP Up to £30k Working from home with client visits Devon Benefits: Work from home (apart from client visits and initial onboarding) Health care plan Holiday increases with length of service Team socials Retails discounts Subsidised Broadband I am working with an MSP in Devon who is looking for a skilled IT support technician with extensive first line, and some second line experience to join the team. This role will require client site visits and as such you will need to be able to drive to be successful. You will be providing day to day IT support for clients, remotely and on site when needed. You will be answering … vendors when necessary. You will be involved with hardware builds. This company has an excellent reputation, and you will be exposed to a wide range of technologies and technical support that will advance your skillset. What they are looking for: Great communicator Ideally experience in an MSP or supporting lots of external end users. Drivers license Microsoft 365 - Azure More ❯
Employment Type: Permanent
Salary: £28000 - £30000/annum Work from home, Health care plan
Posted:

IT Support Technician

London, South East, England, United Kingdom
Michael Page Technology
IT Support Technician will support the delivery of AV and IT services for events, ensuring high-quality technical operations. This temporary role in the public sector requires technical skills in AV and IT logistics to maintain seamless event execution. Client Details The employer is a public sector organisation specialising in hosting events and conferences. … Description Learn and understand the venue's IT infrastructure, including FortiGate firewalls, Aruba Central (switch and Wi-Fi management), patch bays, and port locations. Act as the first point of contact for all client and exhibitor IT requirements, coordinating with AV Project Management before events and handling communication via email and phone. Manage online exhibitor orders, ensuring accurate … input into event specifications for use by AV technicians and event teams. Create and maintain job sheets detailing all IT and rigging requirements; use internal systems to manage event logistics. Work collaboratively across departments to ensure a smooth and professional experience for clients and exhibitors. Monitor and manage IT equipment inventory, ensuring stock is available and ready for More ❯
Employment Type: Temporary
Salary: £20.00 - £20.71 per hour
Posted:

Apprentice IT Support Technician

26 Royal Scot Road, Pride Park, Derby, England
LINK ICT SERVICES LIMITED
Are you a practical problem solver with a passion for IT? Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide a broad range of onsite & remote IT support to corporate clients and school environments! Role **PLEASE NOTE THIS ROLE REQUIRES A DRIVER … After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby. Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following: Provide onsite and remote IT technical support to clients Respond to support tickets in a … installation Supporting with any technical queries regarding unified comms Technical fault diagnosis with audio visual equipment Training Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway You will receive blended training, which includes weekly live, online training sessions and access More ❯
Employment Type: Advanced Apprenticeship
Salary: £16,000 a year
Posted:

IT Support Technician Apprentice

Levens House, Foxhole Road, England
Taziker
We're offering an exciting opportunity for a motivated and enthusiastic individual to join our IT Department in Chorley as an IT Support Apprentice. As part of our busy IT support function, you will be responding to IT incidents both remotely and in-person, managing hardware updates and running back-ups. The role offers … great variety. Role Roles and responsibilities but not limited to: IT Support: Logging and processing support calls and tickets Diagnosing and resolving password problems and basic user issues Using ScreenConnect to provide remote assistance to users Talking to staff to determine the nature of problems they encounter Escalating complex issues to senior team members when required Investigating … and troubleshooting computer software and hardware faults IT Environment Management: Supporting Microsoft Intune and Autopilot device management Assisting with Dell laptop configurations and deployments iPhone management and mobile device troubleshooting through MobileIron Managing Single Sign-On (SSO) user access and basic account issues Supporting software licence management IT Equipment & Inventory: Managing stocks of equipment, consumables and other supplies More ❯
Employment Type: Advanced Apprenticeship
Salary: £16,000 a year
Posted:

Senior IT Support Technician

Crawley, West Sussex, England, United Kingdom
YourRecruit
Are you a skilled 2nd Line IT Support Technician ready to step up into a more strategic, varied, and meaningful role? We are working exclusively with a progressive education group that runs a network of schools across the South East. With a clear mission to enhance digital learning, they're now looking for a confident and skilled … IT Engineer to provide high-level support, manage key infrastructure, and get involved in exciting technical projects. Senior IT Support Technician - Education Crawley, West Sussex £32,000 - £37,000 + Outstanding BenefitsMonday to Friday | 8am - 4pm Why You’ll Want This Role: Make a difference - directly support the digital infrastructure of local schools Enjoy … real variety - provide onsite and remote support across multiple academies Grow your skills - work on trust-wide IT projects and gain exposure to cutting-edge tech Great work-life balance - early finish and generous holiday allowance What You’ll Receive: 25 days holiday + bank holidays + 2 extra days at Christmas Generous pension scheme Blue Light Card More ❯
Employment Type: Full-Time
Salary: £32,000 - £37,000 per annum
Posted:

IT Support Technician

Stroud, Gloucestershire, England, United Kingdom
Thrive (Education) Recruitment Ltd
Temporary IT Support Technician – Independent School, Gloucestershire Are you a tech-savvy problem solver with a knack for keeping systems running smoothly? Our client, a prestigious independent school nestled in the heart of Gloucestershire, is seeking a Temporary IT Support Technician to join their friendly and dynamic team. Duration: Temporary Contract Pay … per hour Location: Gloucestershire Working Hours: Full-time, term-time support What You’ll Be Doing: Providing first-line technical support to staff and students Troubleshooting hardware, software, and network issues Assisting with device setups, AV equipment, and classroom tech Supporting the IT team with ongoing projects and upgrades What’s in It for You? Aside … this role stand out: Free freshly prepared meals during your shift Free access to the school’s gym and swimming pool Subsidised barista-style coffees – because let’s face it, nothing gets sorted without a bit of ‘Java’! What We’re Looking For: Previous experience in IT support (education sector experience a bonus) Strong troubleshooting and communication More ❯
Employment Type: Temporary
Salary: £15.00 - £18.00 per hour
Posted:

IT Support Technician

Stonehouse, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
IT Support Technician (Education sector) - IMMEDIATE START AVAILABLE Stonehouse 1 month temporary contract (ongoing beyond this) to cover permanent recruitment process (potential to be considered for this too) Working hours are 8.30am 5pm Monday to Friday (37.5 hours per week) with a 60-minute unpaid lunch break. £27,000-£30,000 dependant on experience Ideal: PCs, MACs … arenas and implementation of projects in the cloud Knowledge of web services, API, REST, and RPC Main Responsibilities and Key Accountabilities: Oversee the maintenance and administration of the schools IT networks and cloud based services. Provide high-level technical support to all users across the College, both academic and administrative. Act as an escalation point for complex issues … deputizing for the IT Services Manager when required. Distribute ICT consumables as necessary and manage IT assets effectively. Utilize the service management system for: o Problem investigation and diagnosis. o Implementation of solutions and documentation of actions and findings. o Communication with users throughout support processes. o Escalation of problems to 3rd line support as needed. More ❯
Employment Type: Temporary
Salary: £30,000
Posted:

IT Support Technician

London, South East, England, United Kingdom
Get Staffed Online Recruitment Limited
An opportunity has arisen to join our client as their IT Support Technician. Location: Storey’s Gate, SW1H 9NH (this is an office-based role) Job type: Full time (Permanent) Salary: £27000-£30000 Reports to: Technology Manager Department: Technology Number of reports: 0 About our client: They are owned by Trustees appointed by the Methodist Church. They conduct … business in line with the Church’s ethics and their own company values. They are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting network connectivity, and coordinating with … ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events. About You: Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You’ll be responsible for daily checks on critical systems such as network connectivity, device compliance More ❯
Employment Type: Full-Time
Salary: £27,000 - £30,000 per annum
Posted:

IT Support Technician

London, United Kingdom
Central Hall Westminster
An opportunity has arisen to join Central Hall Westminster as our IT Support Technician. Location: Central Hall Westminster, Storey s Gate, SW1H 9NH (this is an office-based role) Job type: Full time (Permanent) Salary: £27000-£30000 Reports to: Technology Manager Department: Technology Number of reports: 0 About us: Central Hall Westminster (CHW) Ltd is owned by Trustees … appointed by the Methodist Church. We conduct business in line with the Church s ethics and our own company values. We are seeking a technically skilled and service-oriented IT Support Technician to support the venue s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT … ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events. About You: Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You ll be responsible for daily checks on critical systems such as network connectivity, device compliance More ❯
Employment Type: Permanent
Salary: GBP 27,000 - 30,000 Annual
Posted:

IT Support Technician

London, Westminster Abbey, United Kingdom
Central Hall Westminster
An opportunity has arisen to join Central Hall Westminster as our IT Support Technician. Location: Central Hall Westminster, Storey’s Gate, SW1H 9NH (this is an office-based role) Job type: Full time (Permanent) Salary: £27000-£30000 Reports to: Technology Manager Department: Technology Number of reports: 0 About us: Central Hall Westminster (CHW) Ltd is owned by Trustees … appointed by the Methodist Church. We conduct business in line with the Church’s ethics and our own company values. We are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT … ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events. About You: Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You’ll be responsible for daily checks on critical systems such as network connectivity, device compliance More ❯
Employment Type: Permanent
Salary: £27000 - £30000/annum
Posted:

IT Support Technician

Glasgow, Lanarkshire, Scotland, United Kingdom
Nextech Group Limited
IT Support Technician Location: Glasgow Salary: £28,000 - £33,000 + Expenses + Great Benefits We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity … excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered) The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. … Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and experience More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

IT Support Technician

Edinburgh, Midlothian, Scotland, United Kingdom
Nextech Group Limited
IT Support Technician Location: Edinburgh Salary: £28,000 - £33,000 + Expenses + Great Benefits We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity … excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered) The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. … Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and experience More ❯
Employment Type: Permanent
Posted:

IT Support Technician Apprentice

Farnborough Road, Farnborough, England
Farnborough Hill
We wish to appoint an apprentice IT Technician to assist our IT team with supporting staff and pupils in using IT equipment and applications, troubleshooting, management of support tickets using the online ticketing system as well as the audio-visual requirements of the school. Role Key Responsibilities: Managing IT support requests and incidents … from receipt to resolution and closure using the online ticketing system To provide excellent customer service, assisting staff and pupils in the use of IT resources To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems To assist in supporting … and managing of a range of devices, including iOS and MacOS environments To provide IT and AV support for Public and Internal Examinations To provide IT and AV support for school events including occasional duties out of school hours To help ensure that devices are kept up to date and that security software is up-to More ❯
Employment Type: Advanced Apprenticeship
Salary: £15,000 a year
Posted:

IT Support Technician Apprentice

Croydon, Surrey, England, United Kingdom
Hybrid / WFH Options
QA
About the role: Jaytag Computer, based in Croydon, Surrey, is an IT support provider dedicated to serving small and medium sized businesses across South East London and beyond. We are looking for a motivated and enthusiastic IT Support Technician to join our team. This is an exciting opportunity to start a career in IT, working with a wide range of technologies and customers. You will provide first-line support to our customers via telephone, email, and in person, helping to resolve IT issues and build strong customer relationships. Responsibilities: Provide IT support to customers through phone, email, remote tools, and face-to-face visits. Assist with troubleshooting and resolving … hardware, software, and network issues. Support customers with common IT tasks such as setting up devices, installing software, and basic configuration. Help maintain accurate records of support requests and solutions in our ticketing system. Escalate complex issues to senior engineers when required. Contribute to building and maintaining knowledge base articles for common issues. Take part in customer More ❯
Employment Type: Full-Time
Salary: £20,000 per annum
Posted:

IT Support Technician

Solihull, West Midlands, England, United Kingdom
Whale Tankers
IT Support Technician - needed for our Solihull Site. We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join … our Whale Family! We are looking for someone who can provide IT support to all computer users within Whale Tankers, someone who can also log/update helpdesk tickets & work closely with the IT team on infrastructure project work. You will have previous working experience of within an IT team along with experience of troubleshooting hardware … and software and a solid understanding of networking concepts. You will have worked in a role where you have delivered technical support from non-technical IT end users through to knowledgeable IT end users. A full job description is attached at the end of this page but some of the other responsibilities are: Delivering 1st through to More ❯
Employment Type: Full-Time
Salary: £32,000 per annum
Posted:

IT Support Technician - 1st / 2nd Line

York, North Yorkshire, Yorkshire, United Kingdom
Optisoft
Job Title: IT Support Technician - 1st/2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT solutions for opticians and the … optical profession throughout the UK and Ireland. About the role: You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling … into customer systems when necessary. Logging all calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be required, which may involve overnight stays. More ❯
Employment Type: Permanent
Salary: £26,000
Posted:
IT Support Technician
10th Percentile
£24,500
25th Percentile
£26,000
Median
£28,000
75th Percentile
£33,750