the role. Are you a charismatic ITSupport Professional? We're looking for a dynamic ITSupport Analyst to join a growing team and take ownership of providing exceptional IT user support within an enthusiastic, fast-paced business. In this exciting role you’ll be the go-to problem-solver, taking ownership of user … issues from first contact to resolution. Working closely with the ITSupport Team Manager and a collaborative team of technicians, you’ll ensure that support tickets are handled efficiently, prioritised appropriately, and resolved in line with SLAs—all while delivering a first-class user experience. why you should apply. What a magnificent place to work, from the … DNS, and DHCP, as well as configuring switches, routers, and VLANs. You're confident working with Azure for backup and disaster recovery, and you bring a solid understanding of IT security best practices to help protect the business. Experience with scripting (PowerShell/VBScript), digital phone systems like Teams, and relevant certifications (such as MCSA or VCP) will help More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum bonus + other benefits available
Shrewsbury, Shropshire, England, United Kingdom Hybrid / WFH Options
QA
About us: Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team. Overview: We are now … looking for an eager candidate to join us as an IT Helpdesk SupportTechnician apprentice. This hands-on role will offer practical experience across core areas of ITsupport, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a … recognised qualification. Responsibilities: Respond to customer support requests in line with SLAs Answer phones using standard procedures and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or More ❯
COUNTY HOUSE, G12 ST. MARYS STREET, WORCESTER, England
THE DEVELOPMENT MANAGER LTD
Working as part of the Customer Experience Team to supportIT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team … platforms, and infrastructure run smoothly, securely, and efficiently, playing a key role in maintaining and improving the technology environment that underpins our tech and digital programmes. This role will support staff and learners to stay connected, productive, and protected, and will directly contribute to the organisation’s ability to operate reliably, scale effectively, and deliver digital learning experiences with … by being driven. Gain control by being accountable. Gain impact by being productive. Gain trust by being considerate. Gain growth by being vulnerable. Core responsibilities (right seat): Provide general ITsupport, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing More ❯
West Sussex, England, United Kingdom Hybrid / WFH Options
TELECOM ACQUISITIONS LTD
constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to. What will you be doing? As our ITSupportTechnician you will be providing Technical support for our internal employees as well as IT project support. We are looking for someone who is … keen to join a growing business where the customer is at the centre of our focus. · Password resets · Handling 1st & 2nd line ITsupport queries of internal and remote staff · Assist the team with 3rd line customer support escalations · Day to day IT maintenance · Setting up new users (hardware/software/telephony) · Microsoft Office … environment (required) · Comfortable with PC/laptop hardware components · Experience using remote access software (RDP/Teamviewer/VNC etc.) · VoIP experience · Experience with server operating systems/linux · IT/Network qualifications/degree · Powershell experience What benefits will you receive? · 50% off our Broadband, completely free after two years. · 33 days holiday allowance including bank holidays + More ❯
Birmingham Airport, Birmingham, West Midlands, England, United Kingdom
Katie Bard (Angela Mortimer Plc)
Security Support Specialist (Desk-Based) – CCTV & Networks £35,000 | Blythe Valley Business Park, Near Solihull (on-site, free parking) Monday–Friday, 8:30am – 5:00pm (Office Based) A market-leading global technology company, recognised for delivering advanced tech security solutions to clients worldwide, is seeking a skilled Security ITSupport Specialist for a pivotal office-based role … supporting a major client account. This is an ideal opportunity for someone with a background in ITsupport, network operations, or helpdesk roles looking to diversify into security and video technology as part of a supportive, innovative team. Key Responsibilities: Download and securely share CCTV/video footage with the client to support incident and investigation requests … investigating IP address issues, basic troubleshooting). Liaise professionally with the client: providing updates, managing expectations, and building strong relationships. Escalate issues to engineering/field teams where onsite support is needed. Maintain accurate logs, documentation, and audit trails for all casework. Applicants will have: Prior experience in ITsupport, helpdesk, network technician, or similar technical More ❯
Plymouth, Devon, United Kingdom Hybrid / WFH Options
Deerfoot Recruitment Solutions Limited
IT & Communications SupportTechnician Location: Plymouth/South-West (Hybrid - 1 day/week onsite minimum) Salary: £26k - £30k + benefits Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications SupportTechnician . This is a fantastic opportunity for a … motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth. The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South … key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential. Key Responsibilities: Provide desktop and user support, resolving software/hardware issues Support and maintain Microsoft 365, Active Directory, and related systems Manage device deployment and user onboarding/offboarding Collaborate with third-party suppliers More ❯
St. Leonards, Ringwood, Hampshire, England, United Kingdom Hybrid / WFH Options
Pertemps Crawley 447
Do you have experience in building or repairing laptops and desktops and a passion for tech? We're looking for a hands-on ITSupportTechnician, someone who can confidently tackle both software and hardware challenges with both laptops and desktops. Hours: 0800 to 1600 or 0900 to 1700 Pay: £12.60phr Contract: Temporary (in person) Key Responsibilities … needed Adding protective packages to PC’s Using internal systems to log specified data for all customer orders Ideal Candidate Experience in hardware and software configuration Prior background in ITsupport or admin roles Comfortable working with internal systems and tracking tools Organised, reliable, and proactive in problem-solving Able to identify, communicate and resolve issues that may … and as a part of a team. We encourage applications from individuals with hands-on experience in building and repairing laptops and PCs—whether gained through self-teaching, formal IT studies, or professional work within an IT setting.Please note, this is NOT a hybrid or remote position.For more information click apply now or call Maidstone on More ❯
Stourbridge, West Midlands, England, United Kingdom
The Search Consultant
2nd Line ITSupportTechnician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting … our clients at their premises. Responsibilities - (but not limited to) Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users. Creating technical sales quotations to our customers while meeting their business needs in full. Supporting Tier 1 with daily overflow of tickets and calls. Working alongside our 3rd line technicians to … and queries. Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion. The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and More ❯
Are you passionate about technology and eager to kickstart your career in IT? We’re looking for a motivated and curious individual to join our team as an ITSupportTechnician Apprentice working in our Information System (IS) department. This is a fantastic opportunity to gain hands-on experience while working towards a recognised qualification within … IT— all with the support of a friendly and experienced team What You’ll Be Doing: Providing first-line technical support to internal users Assisting with hardware and software installations, configurations, and troubleshooting Logging and managing support tickets through our helpdesk system Learning how to maintain IT systems and networks Supporting the wider IT team with day-to-day tasks and projects What You’ll Learn: IT fundamentals and best practices Customer service and communication skills Problem-solving techniques in real-world scenarios How to work with a range of technologies and systems Industry-recognised qualifications through structured training What We’re Looking For: A genuine interest in IT and technology More ❯
Are you passionate about technology and eager to kickstart your career in IT? We're looking for a motivated and curious individual to join our team as an ITSupportTechnician Apprentice working in our Information System (IS) department. This is a fantastic opportunity to gain hands-on experience while working towards a recognised qualification within … IT— all with the support of a friendly and experienced team What You'll Be Doing: Providing first-line technical support to internal users Assisting with hardware and software installations, configurations, and troubleshooting Logging and managing support tickets through our helpdesk system Learning how to maintain IT systems and networks Supporting the wider IT team with day-to-day tasks and projects What You'll Learn: IT fundamentals and best practices Customer service and communication skills Problem-solving techniques in real-world scenarios How to work with a range of technologies and systems Industry-recognised qualifications through structured training What We're Looking For: A genuine interest in IT and technology More ❯
Stourbridge, West Midlands, England, United Kingdom
The Search Consultant
3rd Line ITSupportTechnician Up to £45K Stourbridge About the role The role will be responsible in providing 3rd-line technical support to resolve complex hardware, software, and network issues. Responsibilities - (but not limited to) Providing the type of personalised customer service you’d expect from a small firm handling 2nd and 3rd line support via telephone, email and remote support tools. Diagnosing and resolving complex issues in a Microsoft environment. Providing technical expertise to manage and lead the design, configuration and deployment of computer systems, networks and IT & Communication projects. Change and project implementation as well as process improvements, for internal projects as well as client projects. Coordinating with 3rd-parties … such as suppliers and channel partners when required, to resolve problems and queries. The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification A proven understanding of: o More ❯
Rotherham, South Yorkshire, England, United Kingdom
ALTECH GROUP LTD
ITSupportTechnician– M365/Windows OS I’m supporting a thriving business, as they bolster their small, but talented IT team. The role will be providing 1st/2nd line support to a large user base, answering and resolving queries and technical challenges. The role is working on a busy helpdesk, supporting colleagues with … different support queries, mainly resolvable using M365 admin centre. That said the support team help rectify tickets across sharepoint, internal business systems and networking challenges too. A solid aptitude for security, including firewall and endpoint resolution will be needed too. Experience of conducting daily routines including server back up checks (Azure and VMWare) would be highly desirable. The … role will also be involved in small IT projects and will be involved in upgrades/new installs. This role will suit a real all rounder with a passion for good customer service and rapport building. The role is paying £28-30,000 plus a really strong set of benefits. It will be on site, 5 days a More ❯
Your new company An exciting opportunity has arisen with a well-performing and high-profile client based in the south-west that delivers high-quality ITsupport across secure environments. This is a fantastic opportunity to contribute to mission-critical operations while working within a structured and supportive team. Your new role You'llbe supporting the client as … an IT Deployment SupportTechnician,responsible for supporting the refresh and migration of end-user devices.Working under the direction of the Contractor Engineer and Site Manager, you'llplay a key role in ensuring the smooth delivery of new laptops and the collection of legacy equipment, all in line with the project's migrationschedule. Key Responsibilities include - Setting … up andoperating the Refresh Clinic Migrating andrefreshing laptops for end users Logging into systemsas instructed to support device setup Collecting and handingover devices in line with the migration plan Updating workflowmanagement systems accurately Escalating unresolvedissues to Post-Migration Support Engineers Conducting dailymanual stock checks and reporting findings Ensuring securepackaging and classification of returned devices Moving equipmentbetween storage and More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Back 2 Work
A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in ITsupport, networking and hardware. KEY … DUTIES Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions Problem solving on IT related incidents and problems - as a helpdesk engineer, one … of the primary functions is to help customers solve IT incidents remotely. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites This will give variety to your role, and the opportunity to work in a face More ❯
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Back 2 Work
A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in ITsupport, networking and hardware. KEY … DUTIES Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions Problem solving on IT related incidents and problems - as a helpdesk engineer, one … of the primary functions is to help customers solve IT incidents remotely. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites This will give variety to your role, and the opportunity to work in a face More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Back 2 Work
A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in ITsupport, networking and hardware. KEY … DUTIES Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions Problem solving on IT related incidents and problems - as a helpdesk engineer, one … of the primary functions is to help customers solve IT incidents remotely. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites This will give variety to your role, and the opportunity to work in a face More ❯
Barnsley, South Yorkshire, Yorkshire, United Kingdom
Back 2 Work
A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in ITsupport, networking and hardware. KEY … DUTIES Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions Problem solving on IT related incidents and problems - as a helpdesk engineer, one … of the primary functions is to help customers solve IT incidents remotely. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites This will give variety to your role, and the opportunity to work in a face More ❯
A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in ITsupport, networking and hardware. KEY … DUTIES Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions Problem solving on IT related incidents and problems - as a helpdesk engineer, one … of the primary functions is to help customers solve IT incidents remotely. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites This will give variety to your role, and the opportunity to work in a face More ❯
A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in ITsupport, networking and hardware. KEY … DUTIES Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions Problem solving on IT related incidents and problems - as a helpdesk engineer, one … of the primary functions is to help customers solve IT incidents remotely. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites This will give variety to your role, and the opportunity to work in a face More ❯
currently working in partnership with a global managed service provider who's end client is in the Design & Engineering sector. We are assisting them with the search for a ITSupport Engineer on a temp to perm basis. This is a hybrid based role with 3x days a week in the Reading office. Key Responsibilities: Deliver prompt and … effective first-line and second-line support for IT-related issues. Troubleshoot and resolve software, hardware, and system problems proactively. Manage and coordinate the repair and maintenance of complex IT systems. Develop strong relationships with internal users to understand and meet their IT needs. Respond quickly to user concerns, ensuring timely resolution and minimal disruption. Support continuous improvement of IT services, including occasional travel to Bristol and Maidenhead. Key Skills: Strong technical knowledge in hardware, software, operating systems, and network infrastructure. Excellent customer service and interpersonal skills with the ability to build trust. Strong analytical and problem-solving capabilities. Effective written and verbal communication skills for user support and documentation. Ability to manage More ❯
To assist in providing front-end ITsupport to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times. Role To monitor the IT helpdesk on a daily basis, ensuring all tickets raised … in a timely manner. Respond to and resolve first line issues relating to hardware, software and user access. To undertake daily, weekly and monthly maintenance checks on all Group IT equipment including PCs, printers, copiers and desk phones. To be the first response to any Wi-Fi requests. Gain knowledge of in-house applications, providing support and escalating … issues when necessary Assist with the installation, configuration and relocation of computers, monitors and peripherals. Work with third-party IT providers and software vendors to coordinate issue resolution. Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation. To work alongside the Group Technology Manager in the administration of the digital display More ❯
We are looking for a charismatic individual to join the team who will learn an elevated level of IT knowledge from our experienced team. This will involve handling tickets, liaising with clients and vendors, keeping ticket queues up to date and manageable. Role The role will be predominantly office based, working with the team, however, there will also be … troubleshooting and deployment DNS management AzureAD and Active Directory Disk encryption Backup management Manage hardware and upgrades Site visits Customer service Training You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Potential full time position for the right … candidate after completion of the apprenticeship Apprenticeship Standard Information communications technician (level 3) Training Provider JUST IT TRAINING LIMITED Working Week Monday to Friday 9am to 6pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Monday, 25th August 2025 Start Date Saturday, 30th August 2025 Desired Skills Communication skills IT skills Attention to detail More ❯
Gloucestershire, United Kingdom Hybrid / WFH Options
Robert Half
Main Duties: Triage initial support requests and direct/action accordingly Provide ITsupport from basic user administration through to project tasks Respond to user requests and assist via telephone, electronically or in person Escalate calls to and liaise with third party support providers/suppliers to resolve issues Monitor stock levels of IT equipment … Excellent time management with a flexible approach The ability to manage a busy workload whilst thriving under pressure Confidence to communicate with colleagues at all levels Essential Technical Experience: IT degree, qualification or equivalent practical experience A minimum of 3 years previous working experience within varied IT infrastructure and associated services Active Directory user/group/computer … user admin Windows 10 and 11, Microsoft Office and desktop applications PC builds and software installation Android and IOS mobile device setup and configuration using mobile device management systems IT asset management and ticketing systems Web and email security systems Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups) Working knowledge of networking - Switches, Firewalls, wireless, IP More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Robert Half
Main Duties: Triage initial support requests and direct/action accordingly Provide ITsupport from basic user administration through to project tasks Respond to user requests and assist via telephone, electronically or in person Escalate calls to and liaise with third party support providers/suppliers to resolve issues Monitor stock levels of IT equipment … Excellent time management with a flexible approach The ability to manage a busy workload whilst thriving under pressure Confidence to communicate with colleagues at all levels Essential Technical Experience: IT degree, qualification or equivalent practical experience A minimum of 3 years previous working experience within varied IT infrastructure and associated services Active Directory user/group/computer … user admin Windows 10 and 11, Microsoft Office and desktop applications PC builds and software installation Android and IOS mobile device setup and configuration using mobile device management systems IT asset management and ticketing systems Web and email security systems Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups) Working knowledge of networking - switches, firewalls, wireless, IP More ❯
Minton Place, Victoria Street, London, United Kingdom, England
Golfbreaks Ltd
Golfbreaks Ltd and Kaplan. You will be gaining valuable workplace experience including dealing with systems and data, processes and installations whilst working towards the qualification. Role Job duties include: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation … System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades … as required to support user needs and system performance Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability Training Information Communications Technician Apprenticeship Level 3: The ICT apprenticeship will enable you to provide quality support to internal or external customers More ❯