24 of 24 IVR Jobs in the UK

MUST HAVE SKILLS Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required Minimum 5 years of experience participating in the sales cycle at a technology company required Technical experience preferably sales-engineering &/or web-development experience More ❯

optimisation systems for property operations. You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you'll drive internal operational excellence More ❯

bring expert knowledge of contact centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data or infrastructure architecture with working More ❯

LAN, WAN, content delivery, WLAN, managed IP PBX), managed security solutions (firewall, proxy, VPN), managed mobility Solutions, data center outsourcing (cloud, application hosting, managed storage), call center technologies (ACD, IVR, customer portal, WFM), or IT applications management (SOA, web services, RTE). If Verizon and this role sound like a fit for you, we encourage you to apply even if More ❯

job-specific software, and support AV tech in meeting rooms Support server environments (Windows Server 2012+, VMWARE, Sophos) Manage telephony systems (Skype for Business & 8x8), including call groups and IVR setups Document procedures and assist in IT training for apprentices and colleagues What We're Looking For Previous experience in an IT support/service desk role Excellent communication and More ❯

customer needs, highlighting the strengths and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act as a trusted advisor to More ❯

software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic More ❯

technical concepts and learn very quickly. 1-2 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service orientation. Excellent organizational and time More ❯

proposition. You'll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You'll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

proposition. You'll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You'll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy … drive change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be More ❯

Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy … drive change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be More ❯

Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy … drive change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be More ❯

Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy … drive change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be More ❯

Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy … drive change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be More ❯

p Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product … Barclays execution teams./p br The following information provides an overview of the skills, qualities, and qualifications needed for this role. br p To be successful as an IVR Optimisation Manager, you should have:/p ul li Knowledge and experience working in contact center telephony or technology./li li Prior experience in business or process improvement skills. More ❯

p Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product … Barclays execution teams./p br The following information provides an overview of the skills, qualities, and qualifications needed for this role. br p To be successful as an IVR Optimisation Manager, you should have:/p ul li Knowledge and experience working in contact center telephony or technology./li li Prior experience in business or process improvement skills. More ❯

across all dialler operations. In collaboration with team Heads, you will design and manage SMS, email, and call strategies to deliver efficient and effective outcomes. Responsibilities will also include IVR management and dynamic call routing to ensure inbound contacts reach the most appropriate team member. Key Responsibilities: Develop, implement, and maintain multi-channel contact campaigns to drive inbound contact and More ❯

across all dialler operations. In collaboration with team Heads, you will design and manage SMS, email, and call strategies to deliver efficient and effective outcomes. Responsibilities will also include IVR management and dynamic call routing to ensure inbound contacts reach the most appropriate team member. Key Responsibilities: Develop, implement, and maintain multi-channel contact campaigns to drive inbound contact and More ❯

infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. More ❯

infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. More ❯

Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite. Main responsbilities: Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex More ❯

Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite. Main responsbilities: Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex More ❯

Experience designing and building large-scale contact centres Experience of NICE CXone deployments Experience designing and implementing digital messaging solutions Hands-on experience implementing Workforce Optimization Tooling ACD/IVR configuration CRM integration Outbound Dialling Digitally First Omnichannel (DFO) Agent Desktop Customisation Implementation of highly complex routing logic A strong understanding of contact centre reporting and KPIs Live chat/ More ❯