26 to 50 of 96 IVR Jobs in the UK

decisions. Proactively participate in all stages of continuous improvement initiatives as well as new business requirements/projects. Business support of the telephony system, the Ops and telephony data, IVR configuration and reporting outputs. What you’ll bring: Skills and competencies Ability to work with various data modelling techniques and strategies including Kimble/Inmon, Data-Mesh etc. Apply knowledge More ❯

and functionalities to maintain a cutting-edge service operation. Collaborate with cross-functional teams to gather, analyse and implement requirements for contact centre solutions, including but not limited to IVR, routing, and reporting. Design and build end-to-end contact centre solutions using Genesys Cloud, incorporating industry standards and best practices. Document all configuration, processes and procedures related to both More ❯

will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce. You will own the Salesforce part of our portfolio and More ❯

Success Manager will act as the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions. At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the … and improvement opportunities; Ability to support customers in multiple time zones including the United States; Fluent in English and German. Will be a plus Experience with Contact Center and IVR solutions; Experience in AI-related business. Benefits Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part of successful cutting-edge More ❯

Success Manager will act as the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions. At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the … and improvement opportunities; Ability to support customers in multiple time zones including the United States; Fluent in English and German. Will be a plus Experience with Contact Center and IVR solutions; Experience in AI-related business. Benefits Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part of successful cutting-edge More ❯

systems (Avaya, Swyx) to AWS Connect, ensuring minimal disruption and high-quality performance. AWS Connect Configuration : Configure and optimize AWS Connect for various contact centre needs, including call routing, IVR setup, and workforce management. Solution Design : Develop comprehensive architectural solutions that meet business requirements and integrate seamlessly with existing systems. Implementation : Oversee the implementation of AWS Connect solutions, ensuring they More ❯

job-specific software, and support AV tech in meeting rooms Support server environments (Windows Server 2012+, VMWARE, Sophos) Manage telephony systems (Skype for Business & 8x8), including call groups and IVR setups Document procedures and assist in IT training for apprentices and colleagues What We're Looking For Previous experience in an IT support/service desk role Excellent communication and More ❯

job-specific software, and support AV tech in meeting rooms Support server environments (Windows Server 2012+, VMWARE, Sophos) Manage telephony systems (Skype for Business & 8x8), including call groups and IVR setups Document procedures and assist in IT training for apprentices and colleagues What We're Looking For Previous experience in an IT support/service desk role Excellent communication and More ❯

customer needs, highlighting the strengths and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act as a trusted advisor to More ❯

industry related to change management and technologies to implement solutions. Position Requirements: Windows and Linux operating experience. Foundational understanding of: Configuration and setup of Voice Systems. Configuration of voicemail, IVR systems, and call recording solutions. Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic. Familiarity with the MKS packaging process. Documentation standards, network, and call flow diagramming. Initiative More ❯

of a new Microsoft Dynamics-based CRM for student registration at a leading university. The role involves collaborating with stakeholders across four schools, guiding their transition to an interactive voice response solution, and contributing to the university's long-term vision of integrating AI and chatbots. Key requirements include: Proven CRM experience (MS Dynamics preferred) Telephony knowledge Familiarity with Omnichannel More ❯

for creating exceptional customer service experiences through technology. Key Responsibilities Design and implement end-to-end AWS Connect solutions for our contact center operations. Configure and manage call flows, IVR systems, queues, and routing profiles. Develop and integrate Lambda functions to extend AWS Connect functionality. Create and maintain Amazon Lex chatbots for interactive voice and chat experiences. Optimize contact center … customer experience principles. Proficiency in AWS services including Lambda, DynamoDB, S3, Lex, and Kinesis. Experience with Contact Control Panel (CCP) customization and agent workspace design. Knowledge of telephony concepts, IVR design, and call routing strategies. Programming skills in JavaScript, Python, or similar languages. Nice to have AWS Certification (Solutions Architect, Developer, or specific Contact Center certification). Experience with API More ❯

software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic More ❯

Customer - Contact Centre Specialist (Consultant to Manager) Customer Practice - Contact Centre Specialist (Consultant to Manager) About Baringa: We set out to build the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first More ❯

Customer - Contact Centre Specialist (Consultant to Manager) Customer Practice - Contact Centre Specialist (Consultant to Manager) About Baringa: We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first More ❯

technical concepts and learn very quickly. 1-2 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service orientation. Excellent organizational and time More ❯

proposition. You'll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You'll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

proposition. You'll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You'll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

proposition. You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

proposition. You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

proposition. You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in More ❯

record of performing the lead architecture role in transformational change using Microsoft Cloud technologies. Specialist knowledge of channel technologies (e.g., digital experience, and access management, content management, voice and IVR) Experience in utilising public cloud platforms and the delivery of cloud- and hybrid cloud solutions. Strong senior stakeholder engagement skills. Experience of modern architectural approaches (API-centric, containerisation, microservices, event More ❯

unplanned issues such as operational incidents and large scale IT systems issues – providing operational support in relation to staffing changes, standby plans, co-ordination of messaging and comms including IVR suite To be able to provide insights in order to optimise performance across the business that aligns front and back office to deliver effective and efficient customer service Influencing key More ❯

Server 2012+): Active Directory, Exchange, Group Policy Managing Windows Virtual Servers (VMware) Sophos Enterprise Console, PowerShell Telephony Support (Skype for Business & 8x8): User account management, hunt/call groups, IVR, call greetings, team availability, Verba Call Recording system Other Tasks: Remote support and site visits Office moves assistance Documentation and process creation/update Training delivery and skill development support More ❯

with third party support) - Windows Virtual Servers (VMWARE) Sophos Enterprise Console PowerShell Telephony Support (Skype for Business &8x8) Creating user accounts Creating and managing hunt and call groups Managing IVR/call menus and greetings Changing team availability/opening hours Managing the Verba Call Recording system Other tasks Remote support to colleagues at other sites, with occasional alternative site More ❯