51 to 75 of 96 IVR Jobs in the UK

direct call centre management experience is not needed, but the Tech Ops Manager may be asked to drive delivery of new systems to support customers whether it is an IVR, new telephony system or chat bot. Direct project management experience is not necessary but must be comfortable owning end to end delivery of changes and new features - actively involved in More ❯

direct call centre management experience is not needed, but the Tech Ops Manager may be asked to drive delivery of new systems to support customers whether it is an IVR, new telephony system or chat bot. Direct project management experience is not necessary but must be comfortable owning end to end delivery of changes and new features - actively involved in More ❯

Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy … drive change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be More ❯

Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager . At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy … drive change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be More ❯

Embark on a transformative journey as an Interactive VoiceResponse (IVR) Optimisation Manager . At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy, drive … change through Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be assessed More ❯

Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. Overview To perform and assist More ❯

technical concepts and learn very quickly. 2-4 years’ experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Fluent in Chinese and English required. Strong attention to detail and quality-focus. Strong customer More ❯

you will be collaborating with cross functional teams both within technology and the wider business to ensure operational efficiency. Some key responsibilities include: Defining technical roadmaps, guiding platform integration (IVR, WFM, omnichannel routing). Understanding organisational objectives and external drivers, for example, legislation or financial constraints. Working with others to develop business and technical strategies. Building excellent relationships with senior More ❯

working in structured delivery, not Agile . Proven ability to present and communicate project plans to senior stakeholders, instilling confidence and trust . Expertise in contact centre technologies , including IVR, CRM, ACD, omnichannel platforms, and workforce optimisation tools . Ideal Candidate: Based in the North West region for easier access to Manchester. Experience delivering contact centre infrastructure and operational improvements More ❯

an excellent opportunity to shape key operational processes, introduce best practices, and support colleagues in delivering a high-quality service experience. Key Responsibilities Oversee and optimise telephony systems, including IVR, call routing, and call recording Troubleshoot technical issues and support system upgrades or implementations Evaluate contact centre operations and recommend improvements Manage relationships with technology vendors and monitor system performance More ❯

across all dialler operations. In collaboration with team Heads, you will design and manage SMS, email, and call strategies to deliver efficient and effective outcomes. Responsibilities will also include IVR management and dynamic call routing to ensure inbound contacts reach the most appropriate team member. Key Responsibilities: Develop, implement, and maintain multi-channel contact campaigns to drive inbound contact and More ❯

across all dialler operations. In collaboration with team Heads, you will design and manage SMS, email, and call strategies to deliver efficient and effective outcomes. Responsibilities will also include IVR management and dynamic call routing to ensure inbound contacts reach the most appropriate team member. Key Responsibilities: Develop, implement, and maintain multi-channel contact campaigns to drive inbound contact and More ❯

setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office wi-fi Telephony Includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple) Office supports the office back-up routine and the office CCTV and entry system (fob and biometrics) Provide support as per requests More ❯

setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office wi-fi Telephony Includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple) Office supports the office back-up routine and the office CCTV and entry system (fob and biometrics) Provide support as per requests More ❯

offering competitive pay and a chance to shape innovative, cloud-first CX strategies. Key Responsibilities: Lead the end-to-end technical design of Amazon Connect/CCaaS implementations Own IVR architecture, routing strategies, API integrations, and external data flows Act as Subject Matter Expert on migration and deployment of AWS-based contact center solutions Partner with client architecture teams and More ❯

infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. More ❯

infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. More ❯

infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. #J-18808-Ljbffr More ❯

infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. #J-18808-Ljbffr More ❯

recurring issues. Collaborate with cross-functional teams to design and implement pre-emptive solutions to reduce avoidable contacts. Intelligent Resolution Development: Identify opportunities for self-service and automation (e.g., IVR, chatbots, virtual agents, knowledge bases). Act as an SME in self-service journey design to ensure tools are intuitive, effective, and customer-centric. Monitor and optimise the performance of More ❯

Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite. Main responsbilities: Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex More ❯

Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite. Main responsbilities: Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex More ❯

and methodologies. A focussed, organised & proactive approach with the ability to multi-task and complete tasks on time. Desirable Skills (but not essential) Contact Centre Technology Platforms (Telephony/IVR/Dialler/WFM/LiveChat). Project Management Methodology (agile/scrum/waterfall). Please register your interest in the Analytics Engineer & Data Modeller position by applying as More ❯

solutions. The role requires expertise in RPA tools such as Blue Prism, Automation Anywhere, UiPath, PowerAutomate, IBM RPA, including features like chatbot support, NLP, OCR, Citrix automation, document processing, IVR/IVA, workflow management, and integrations with generative AI technologies. Your Key Responsibilities: Assist in development, testing, and deployment of automation solutions. Manage and monitor live automated processes, troubleshooting issues More ❯

consultative and competitive attitude Excellent communication skills both written and verbal Being able to think outside of the box Existing experience or knowledge of technologies such as PCI DSS, IVR, Contact Centre solutions Existing experience or knowledge of technologies such as Call Recording, Hosted Telephony #J-18808-Ljbffr More ❯