101 to 125 of 133 Journey Map Jobs in the UK

Job Title: Digital Journey Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: £284.81 per day/74,000 per annum Hours: Full-time Duration: 12 months Empower small businesses and self-employed individuals worldwide! As a Digital Journey Manager, you'll be a key player in shaping … marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation. Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer … innovation, and continuous improvement. Must-Haves: Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and CX best practices. Experience with journey mapping tools, A/B testing platforms, and personalization More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc.). Involvement in More ❯

JOB TITLE: Customer Journey Manager, Data - Credit Cards Platform LOCATION: Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity The Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure … for understanding and optimising the end-to-end customer experience, ensuring customer needs are prioritised. They will lead continuous improvement efforts and orchestrate across functional boundaries to guarantee journey efficiency. This role thrives on collaboration with colleagues in Product, Design, and Engineering to ensure the intended user experience and journey design are flawlessly represented. Key Accountabilities … of a long-term planning system Here's how you'll make the difference in this exciting role Demonstrable experience in product management, with a focus on customer journey mapping and optimisation ideally in a data environment. Strong analytical skills, interpret sophisticated data and translate insights into actionable strategies. Excellent written and verbal communication skills tailored to various More ❯

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: £75,000 - £80,000 Annually + 5% Bonus About Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is … looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys. About the Role: As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology … end-to-end customer experience, making sure it's effective and user-friendly. Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets the intended user experience. Continuous Improvement: Drive ongoing enhancements to the customer journey by leveraging insights and data analysis. Key Skills Required: Customer Centricity: Champion More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Customer Journey Ownership Lead the design, delivery, and continuous optimization of end-to … data, and feedback to champion improvements across digital touchpoints. Digital Strategy & Execution Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Performance & Optimization Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Bachelor’s degree … in Business, Marketing, Digital Experience, or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. More ❯

to-end services that meet user needs and deliver policy intent Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design Design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format Facilitate workshops More ❯

to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format facilitate workshops More ❯

to-end services that meet user needs and deliver policy intent * Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys * Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies * Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design * Design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) * Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' * Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format * Facilitate workshops More ❯

to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format facilitate workshops More ❯

Customer Experience/Digital Journey Manger- London/Hybrid- 12 Months- £250-£285 PAYE A global technology company are looking for an experience Customer Experience/Digital Journey Manager to join their team on an initial 12 month assignment. The successful candidate will take ownership of key customer journeys, ensuring they are simple, intuitive and deliver … marketing teams. Drive personalization and segmentation strategies to create differentiated experiences for different customer types. Ensure all digital journeys are compliant, accessible, and aligned with brand promise. Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Regularly report on performance … and continuous improvement Skills/Experience: Bachelor's degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Ability More ❯

What You ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

Experience agenda through collaborative service design expertise and pragmatic, cross-functional implementation. You'll deliver significant improvements to the client experience by orchestrating diagnosis, design, and delivery of journey improvements. Leading a team that creates exceptional end-to-end client journeys, you'll work closely with stakeholders across Rathbones to deliver practical solutions that drive client satisfaction, retention … Service Experience strategy. Lead virtually across the enterprise, influencing stakeholders to integrate SX thinking into key change programmes and business design initiatives. Facilitate cross-functional alignment on client journey maps and target experiences. Virtual team leadership & enterprise influence: Directly lead a team of 3 Service Designers. Exercise enterprise-wide leadership to drive SX adoption across business units, orchestrating … leaders across the enterprise to embed service design thinking into their areas. Balance design ambition with business realities to create deliverable, impactful service improvements through systematic orchestration of journey enhancement initiatives. Collaborate with the insights team to translate research into actionable design decisions. Work pragmatically with technology constraints and business priorities to design feasible solutions. Lead virtually to More ❯

Stockport). Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Ability to create clear, accessible content using user research, journey mapping, and UX principles Skilled in working cross-functionally with product, UX, and business teams Proficient in content management systems (e.g. Sitecore), digital analytics, and content optimisation for web … and native apps What this role is all about: As a Content Designer, you will play a key role in shaping the UK Product journey, which includes the UK Member App and the web-based Memberzone. You will be responsible for developing, updating, and reviewing content across end-to-end user journeys, informed by data and research from … degree level or equivalent Digital specialist with a proven track record working in native apps and web Experience of designing content for members/consumers Awareness of user journey mapping and user story writing Experience of UX accessible writing and content design for digital channels Experience of editing and publishing in Sitecore content management system Strong understanding of More ❯

Lead the design of end-to-end services that balance user needs with policy intent. Create user-centred, accessible service journeys, ensuring usability across digital and non-digital touchpoints. Map and analyse complex ecosystems, uncovering pain points, dependencies, and opportunities for improvement. Work closely with multidisciplinary teams including policy, operations, product, delivery, system design, and UCD specialists. Design collaboratively … across the team and wider community (while respecting security constraints). Produce evidence-based 'as-is' maps of systems and processes, both online and offline. Develop service blueprints, journey maps, and visual artefacts that clearly communicate design concepts. Facilitate workshops and co-creation sessions with stakeholders and users. Align service design with organisational goals, technical feasibility, and delivery More ❯

our in-house experimentation and campaign management platforms to continuously improve campaign performance and user experience. Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Map and continuously refine key lifecycle journeys for core customer segments in collaboration with Customer Success, Sales and Product teams. Identify friction points and opportunity areas to enhance customer satisfaction … building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset. Excellent project management skills; able to manage multiple campaigns simultaneously. Experience with personalization, segmentation, and customer journey mapping. Strong verbal and written communication skills; ability to present findings and recommendations to leadership. Self-starter with a bias for action and a test-and-learn mindset. Understanding More ❯

Senior Product Designer – £70-80K - Manchester We’re looking for a Senior Product Designer to join a team at a very exciting stage of growth – helping to transform an industry that is still heavily call-centre led into a More ❯

customer journeys, and capabilities. Oversee relationships with Salesforce partners to ensure on-time, high-quality delivery. Represent CRM at senior meetings, presenting results, investment cases, and transformation progress. Journey Mapping & Automation Design and deliver multi-channel journeys (email, SMS, print, retargeting). Introduce personalisation, behavioural triggers, and dynamic content to boost engagement. Maintain a library of reusable, brand … transformations Strong Salesforce Marketing Cloud and Pardot expertise Proven track record managing external partners and agencies Skilled at running senior-level workshops and engaging stakeholders Experience in customer journey mapping, automation, campaign analytics, and GDPR-compliant CRM strategies Strong commercial awareness and budget management skills Preferred: 4–8 years' experience in senior CRM, digital marketing, or customer engagement More ❯

an initial 12 month assignment. This position is crucial to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalised journey building. Responsibilities: Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell … flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences … email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams Skills/Experience: Proven More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journey mapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journey mapping Backlog definition More ❯

SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journey mapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journey mapping Backlog definition More ❯

SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journey mapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journey mapping Backlog definition More ❯