Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Ubisoft Entertainment
thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. JOB DESCRIPTION The Support CX Manager is responsiblefor elevating the quality of customer interactions across our support channels. This role focuses on measuring … customers. The position also requires strong collaboration with other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key … performance indicators (KPIs) to identify trends, opportunities, and areas for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to "shift-left" and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support More ❯
as interviews, usability testing, surveys, and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings More ❯
insights to guide product development and enhancements. Understanding User Behaviour Deeply understand user behaviour, needs, and pain points on both sides of the marketplace. Create user personas and journey maps to inform product design and development. Collaborate with UX/UI designers by providing data-driven insights that can be used to optimise user interfaces Product Strategy Collaborate More ❯
Central London, London, United Kingdom Hybrid / WFH Options
Stats Perform
Advocate for the user throughout the product development lifecycle, ensuring their needs and pain points are represented in decision-making. Build and maintain research artifacts, including user personas, journey maps, and research repositories. Stay current on industry trends, tools, and methodologies to ensure best practices in UX research. Required profile: Required Qualifications: 3-5 years of experience in More ❯
within a well-established, global business. You ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journeymapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills comfortable working across More ❯
within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journeymapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯
within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journeymapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯
within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journeymapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯
SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journeymapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journeymapping Backlog definition More ❯
insights on solution readiness and risks. Represent the team in Dependency Management and Critical Initiative Tracking (CIT) forums. Champion customer-centric decision-making using design thinking and customer journey methodologies. Key Competencies Deep understanding of business architecture and operating model transformation. Strong strategic thinking combined with sharp attention to delivery detail. Exceptional stakeholder engagement, communication, and facilitation skills. … experience in business solution design, transformation, or enterprise-level change. Proven success in large-scale, multi-partner programme delivery. Strong background in customer-centric design, design thinking, and journeymapping is highly desirable. Why Join Us? Contribute to high-impact initiatives shaping the future of business operations. Collaborate with passionate, forward-thinking professionals across disciplines. Be part of More ❯
the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journeymapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯
the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journeymapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯
the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journeymapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯
functional requirements' development in support of New Product Introduction (NPI) programs. Develop deep customer site level knowledge regarding their needs, challenges and solutions as they progress on sustainability journey Develop global critical customer requirements and product functional specifications for sustainability input to the Product Group's NPI programs and gaining approval from executive leadership. Lead global product research … Employee may also be responsible for performing other job duties occasionally as assigned. What you have: Customer Focus - Level Extensive Experience: Anticipates customer needs using VOC and Customer JourneyMapping, focusing efforts to proactively meet needs and exceed customer expectations. Products and Services - Level Working Knowledge: Technical machine performance knowledge, including understanding the operations of hydraulics, engines, batteries More ❯
and interpret qualitative and quantitative research to uncover deep human insights. Translate insights into actionable personas, journey maps, opportunity areas, and experience frameworks. Design Customer Journeys & Ecosystems: Map current and future-state customer journeys, identifying pain points, needs, and moments that matter across digital and physical touchpoints. Create experience blueprints and service models that align brand promise More ❯
conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journeymapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design, CTA language, and More ❯
conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journeymapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design, CTA language, and More ❯
conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journeymapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design, CTA language, and More ❯
enhancing retention, and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and shape the customer experience. What … of customer personas and industry-specific nuances is a plus. Some 'nice to haves' Previous experience in HCM SaaS software. Exposure to service sales, solution scoping, and customer journey mapping. Interest in data-led decision making and using insights to influence strategy. Our values We are bold We are all in We are customer obsessed We do what More ❯
a dynamic app that allows staff and volunteers to log in, view compliance scores, upload completed activities, and enables reporting functionality for managers and lead volunteers. Document user journeys, map current and future processes, and develop bespoke apps and forms using Microsoft Power Platform, with a focus on digital-first, secure, and paper-free solutions. Manage the project end More ❯
and stakeholder management skills. Strategic thinker who is also execution-oriented; thrives in ambiguity and is comfortable with change. PREFFERED ATTRIBUTES Experience in building success frameworks and customer journey maps in evolving CS functions. Strong technical acumen to work closely with product and engineering teams. Passion for customer-centricity, with a natural bas toward ownership and proactivity. I More ❯
facing websites. Lead a growing UX team which will scale and shape our UX strategy with a practical, data-driven mindset. This role focuses on experience architecture , user journeymapping, and usability— not hands-on design , but strategic leadership. We need someone who understands that great UX starts before UI, and can scale a team while improving the More ❯
facing websites. Lead a growing UX team which will scale and shape our UX strategy with a practical, data-driven mindset. This role focuses on experience architecture , user journeymapping, and usability— not hands-on design , but strategic leadership. We need someone who understands that great UX starts before UI, and can scale a team while improving the More ❯
facing websites. Lead a growing UX team which will scale and shape our UX strategy with a practical, data-driven mindset. This role focuses on experience architecture , user journeymapping, and usability— not hands-on design , but strategic leadership. We need someone who understands that great UX starts before UI, and can scale a team while improving the More ❯
Collecting Cars and Watch Collecting, supporting both seller and buyer journeys. Design and implement personalised onboarding, reactivation, and retention campaigns to drive conversion and lifetime value. Own customer journeymapping and segmentation strategies to identify and act on opportunities across the funnel. Collaborate with product and development teams to integrate CRM touchpoints seamlessly across the platforms. Work with … environment. Demonstrated success in driving customer retention and engagement through strategic CRM initiatives and journeys, which ties back to revenue contribution. Strong understanding of CRM platforms, customer segmentation, journey building, and automation. Ability to work cross-functionally and communicate effectively with technical and non-technical teams. Experience managing and developing direct reports. Customer-first mindset with a passion More ❯
