in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled … evidence-based practices. Develop and implement strategies to identify and document user needs, pain points, and expectations. Design and maintain user personas, user journey maps, and experience trackers to visualize and communicate user insights effectively. Collaborate with cross-functional teams, including designers, developers, product managers, and stakeholders, to More ❯
key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and maintain user personas, journey maps, and other UX artifacts to guide the design process and ensure … a user-centric approach. Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints. Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement. Work closely with the More ❯
key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and maintain user personas, journey maps, and other UX artifacts to guide the design process and ensure … a user-centric approach. Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints. Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement. Work closely with the More ❯
and co-create solutions. You'll ensure all voices are heard and that key priorities are identified and addressed. Develop user personas, customer journey maps, and service blueprints, ensuring that products and services deliver exceptional value and a seamless experience. Establish success metrics, such as KPIs and OKRs … or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from More ❯
teams to develop the product landscape. What will this involve? Function as the Product Owner for 1-2 product domains across customer experience journey teams to deliver digital customer experiences. Collaborate with regional and global stakeholders to understand business needs and strategic direction, building relevant solution mappings and … in large company on customer experience or digital products. Knowledge of complex CMS platforms. An understanding of the concepts of digital customer experience journeymapping and development Experience delivering customer journeys that are focused on conversion. Knowledge of Product Management tools such as Jira, Confluence and Aha. Design More ❯
solution is within current released product's capabilities. Conduct workshops and proof-of-concept sessions with clients, showcasing their Questionnaire designs and study journey mapping. Become an expert in the internal tools used to configure the TrialMotif platform. Explain detailed and complex technical requirements and design considerations to … development methodologies within eClinical solutions. Ability to explain detailed & complex technical requirements and design considerations to non-technical staff and clients, utilizing diagrammatic journeymapping and design mock-ups to enrich the narrative in the design phase. Experience creating client-facing specification documentation to reflect the chosen design More ❯
working with culinary and marketing teams to ensure offerings excite and engage customers. Support with data-driven decision-making, promotional tactics, and customer journey mapping. Provide project and technical support during onboarding, including high-profile or complex client launches. Key skills for the Digital Mobilisation Manager: Degree-level … collaborative and forward-thinking digital team. A role that blends strategic thinking with practical delivery. The chance to truly influence the digital customer journey in workplace dining. If this sounds like the perfect next step in your career, please apply as directed if interested. More ❯
Product Manager – Customer Journey & Booking Systems We’re looking for a Product Manager to lead the transformation of the booking experience for an exciting hospitality and entertainment concept – shaping a seamless, intuitive, and high-converting journey from start to finish. This is a cross-functional role … smarter pricing strategies, or smarter A/B tests, your work will directly impact conversion, satisfaction, and revenue. The role: Optimise the Booking Journey: Improve reliability, ease of use, and the conversion funnel across web and mobile. Boost Booking Performance: Identify opportunities for upsells, reduce friction, and align … Familiarity with tools like Google Analytics, A/B testing platforms, and booking/payment integrations. An understanding of UX design principles, customer journeymapping, and conversion optimisation techniques. Background in hospitality, leisure, entertainment, or similar customer-focused industries is a bonus. Tech-friendly – any exposure to CRM More ❯
Product Manager – Customer Journey & Booking Systems We’re looking for a Product Manager to lead the transformation of the booking experience for an exciting hospitality and entertainment concept – shaping a seamless, intuitive, and high-converting journey from start to finish. This is a cross-functional role … smarter pricing strategies, or smarter A/B tests, your work will directly impact conversion, satisfaction, and revenue. The role: Optimise the Booking Journey: Improve reliability, ease of use, and the conversion funnel across web and mobile. Boost Booking Performance: Identify opportunities for upsells, reduce friction, and align … Familiarity with tools like Google Analytics, A/B testing platforms, and booking/payment integrations. An understanding of UX design principles, customer journeymapping, and conversion optimisation techniques. Background in hospitality, leisure, entertainment, or similar customer-focused industries is a bonus. Tech-friendly – any exposure to CRM More ❯
responsibilities: Lead current vs. future state analysis, identifying inefficiencies, risks and improvement opportunities in finance processes Gather business requirements through workshops, interviews and research Map and analyse finance workflows, translating them into ERP/tech specifications Work closely with PMO and IT teams to ensure effective implementation and testing … of solutions Support change management, training, and stakeholder engagement across the business Use journeymapping and KPI tracking to measure impact of improvements Maintain high-quality documentation throughout the lifecycle of each initiative You'll bring: 3+ years' experience in a Finance-focused Business Analyst role Strong working More ❯
responsibilities: Lead current vs. future state analysis, identifying inefficiencies, risks and improvement opportunities in finance processes Gather business requirements through workshops, interviews and research Map and analyse finance workflows, translating them into ERP/tech specifications Work closely with PMO and IT teams to ensure effective implementation and testing … of solutions Support change management, training, and stakeholder engagement across the business Use journeymapping and KPI tracking to measure impact of improvements Maintain high-quality documentation throughout the lifecycle of each initiative You'll bring: 3+ years' experience in a Finance-focused Business Analyst role Strong working More ❯
Or by engaging with technology a different way which gives the customer a best in class experience. You'll be working with customer journey maps to identify pain points across the journeys. Working with teams to come up with ideas which could potentially either close gaps within that … consulting background - e.g. IBM, Accenture, Strategy& type of business, etc. Have a good understanding around how to create a business case Experience customer journeymapping and working with customer experience data (research and insight), leveraging it to identify innovative opportunities which enhance customer experiences as well as create More ❯
one or more leading MarTech platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud, Braze, etc.). Understanding of marketing data models, analytics, customer journeymapping, and digital campaign execution. Strong analytical, problem-solving, and communication skills. Experience in working within Agile or hybrid delivery methodologies. Certification in a … finding inspiration everywhere in the world around us. Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us. We More ❯
and approaches to solve complex problems. Operate in multidisciplinary teams to deliver contractual deliverables including transformation roadmaps, process definitions and customer/user journey maps. Contribute to development of our industry perspective and market point of view in Communications and Media. We are looking for the following profiles … Deep knowledge of market leading data and technology vendors to deliver engagements. Process & Architecture Design Enterprise Architecture Principles. Process Definition, Customer/User Journey Maps. Innovation - assessing latest technologies and identifying value-driven use cases that deliver growth to client businesses. Set yourself apart: Background in Consulting and More ❯
opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and … specific nuances is a plus. Some 'nice to haves' Previous experience in HCM SaaS software. Exposure to service sales, solution scoping, and customer journey mapping. Interest in data-led decision making and using insights to influence strategy. Our values We are bold We are all in We are More ❯
City of London, London, United Kingdom Hybrid / WFH Options
S-SA Digital Recruitment Ltd
7.5K Car Allowance plus Excellent Bens Skills - Digital Data Manager, Consumer Insights, Web analytics Manger, Google analytics (GA), data visualisation, User Experience, User Journey, data visualisation(Tableau, PowerBI) Are you ready to shape the future of digital ecosystems? Our client is searching for a talented Digital Consumer Data … Join a high-performing Digital team of six and report directly to the Digital Marketing Lead Manager. Together, youll craft a seamless consumer journey fuelled by data-driven insights. What Were Looking For A Bachelors degree in Computer Science, IT, Data Science, or a related field (a Masters … in Data Analysis Even better!). 23 years of experience in similar roles. Expertise in data management, GDPR compliance, consumer journeymapping, and more. Technical prowess with tools like SQL, Power BI, Tableau, and Google Analytics, along with basic HTML. Communication skills that shinetranslating business needs into technical More ❯
Car Allowance plus Excellent Bens Skills - Digital Data Manager, Consumer Insights Manager, Web analytics Manger, Google analytics (GA4), data visualisation, User Experience, User Journey, data visualisation (Tableau, PowerBI), HTML, Data Strategy, CDPR, Compliance, eCommerce Are you ready to shape the future of digital ecosystems? Our client is searching … a high-performing Digital team of six and report directly to the Digital Marketing Lead Manager. Together, you’ll craft a seamless consumer journey fuelled by data-driven insights. What We’re Looking For A Bachelor’s degree in Computer Science, IT, Data Science, or a related field … Master’s in Data Analysis Even better!). 2–3 years of experience in similar roles. Expertise in data management, GDPR compliance, consumer journeymapping, and more. Technical prowess with tools like SQL, Power BI, Tableau, and Google Analytics, along with basic HTML. Communication skills that shine—translating More ❯
london, south east england, United Kingdom Hybrid / WFH Options
S-SA Digital
Car Allowance plus Excellent Bens Skills - Digital Data Manager, Consumer Insights Manager, Web analytics Manger, Google analytics (GA4), data visualisation, User Experience, User Journey, data visualisation (Tableau, PowerBI), HTML, Data Strategy, CDPR, Compliance, eCommerce Are you ready to shape the future of digital ecosystems? Our client is searching … a high-performing Digital team of six and report directly to the Digital Marketing Lead Manager. Together, you’ll craft a seamless consumer journey fuelled by data-driven insights. What We’re Looking For A Bachelor’s degree in Computer Science, IT, Data Science, or a related field … Master’s in Data Analysis Even better!). 2–3 years of experience in similar roles. Expertise in data management, GDPR compliance, consumer journeymapping, and more. Technical prowess with tools like SQL, Power BI, Tableau, and Google Analytics, along with basic HTML. Communication skills that shine—translating More ❯
C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customer journey with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global lifecycle marketing framework. … to drive continuous improvement Requirements: 5-7 years of experience in an email marketing or customer lifecycle marketing role Strong understanding of customer journeymapping and personalized messaging strategies Ability to analyze key metrics (e.g., open rates, CTRs, conversions, etc..) and translate data into actionable insights Experience managing More ❯
C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customer journey with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global lifecycle marketing framework. … to drive continuous improvement Requirements: 5-7 years of experience in an email marketing or customer lifecycle marketing role Strong understanding of customer journeymapping and personalized messaging strategies Ability to analyze key metrics (e.g., open rates, CTRs, conversions, etc..) and translate data into actionable insights Experience managing More ❯
content, and customer success teams. Nobody can do everything but here’s a few related things we’re interested in: ➕ Conversion rate optimisation & journeymapping – Experience in optimising digital journeys to improve conversion rates. ➕ CMS & landing page management – Experience using WordPress (Elementor) for landing page creation and optimisation. … present** Salary: up to £70,000 + bonus + equity (dependent on experience) Additional Information: 🚀 Play a meaningful role in a startup’s journey from Series A to Series B and beyond. 📈 Equity in the business – own a part of Xapien’s success. 🏥 Private health insurance to keep More ❯
content, and customer success teams. Nobody can do everything but here’s a few related things we’re interested in: ➕ Conversion rate optimisation & journeymapping – Experience in optimising digital journeys to improve conversion rates. ➕ CMS & landing page management – Experience using WordPress (Elementor) for landing page creation and optimisation. … present** Salary: up to £70,000 + bonus + equity (dependent on experience) Additional Information: 🚀 Play a meaningful role in a startup’s journey from Series A to Series B and beyond. 📈 Equity in the business – own a part of Xapien’s success. 🏥 Private health insurance to keep More ❯
to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage multi-channel campaigns, including digital, social media, email, and content marketing, to generate leads and … reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms … media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journeymapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A More ❯
