Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journeymapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯
SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journeymapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journeymapping Backlog definition More ❯
warrington, cheshire, north west england, united kingdom
Robiquity
SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journeymapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journeymapping Backlog definition More ❯
bolton, greater manchester, north west england, united kingdom
Robiquity
SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journeymapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journeymapping Backlog definition More ❯
required. If you’re motivated by building from the ground up and delivering measurable impact, this role offers the chance to make a significant mark on our growth journey Key Responsibilities: Build, lead, and mentor a team of Customer Success Managers (CSMs). Develop and execute the customer success strategy to drive product adoption, customer satisfaction, and long … Sales, Marketing, Product, and Support teams to align on customer outcomes. 7. Process Development & Optimisation Skilled in designing scalable processes for onboarding, adoption, and renewal. Familiarity with customer journeymapping and lifecycle management. 8. Target-driven Ability to work to and exceed targets. Required Experience: Experience in managing Customer Success, Account Management, or Client Services. Proven success in More ❯
USER RESEARCHER - OUTSIDE IR35 - 12 MONTHS Loriens leading Public Sector client is looking for an experienced User Researcher to join their team on an initial 12 month contract with good chance of extension. Successful candidates must be Scotland based and More ❯
customers. This role reports directly to the Head of Payments Solutions and Compliance, where you will play a key part in the Payment Solutions team. which covers the journey ownership, strategy and regulatory engagement for our payment services, with an emphasis on regulatory ownership for Payments as an Important Business Service (IBS) for the bank. Key accountabilities: Act … Services (IBS). Operate as the payments service SME, providing guidance and technical/regulatory input to the broader Bank Hold E2E oversight of the payment service, undertaking journeymapping, reviewing processes and constantly improving our payment service capabilities Develop, own, review and react to operational reporting and payment metrics (e.g., transaction processing MI) for the specific payment More ❯
campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯
campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯
campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯
Hybrid Mode (2-3 days from office) Rate: 400 Gbp/Day (Inside Ir35) Manadtory Skills; Experience working in strategy development, operating model design, and/or learner journeymapping (desirable but not essential) Strategic Design Consultant Scope of Support The consultant will be expected to: Design and facilitate workshops to gather input and align stakeholders Capture and … skills Proven ability to simplify and structure complex information Strong attention to detail and organisational skills Experience working in strategy development, operating model design, and/or learner journeymapping (desirable but not essential More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
Harnham
and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journeymapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week in Sheffield office … Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy More ❯
