76 to 100 of 132 Journey Map Jobs in the UK

focuses on designing and developing user-centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create intuitive wireframes, prototypes, and mock … the development process. Essential Criteria Proven experience as a Service Designer/Developer, with a track record of driving business outcomes through innovative service solutions. Strong expertise in journey mapping and service blueprinting, especially in complex or ambiguous environments. Proficient in Figma for prototyping and workshop facilitation. Excellent stakeholder management and communication skills, able to engage technical and More ❯

Optimiser for system performance analysis. Good understanding of mobile workforce enablement and real-time dispatching. Hands-on experience with Salesforce AppExchange solutions for extended functionality. Knowledge of customer journey mapping and omnichannel engagement strategies. What’s in it for you? Competitive salary of up to £60,000 per annum. Annual Leave - 26 days holiday per year increasing to More ❯

communicate design concepts. Collaboration:?Work closely with product managers, developers, and other stakeholders in an Agile environment to ensure alignment on product goals and user experience vision. User Journey Mapping:?Create user journey maps and personas to identify critical touchpoints, ensuring a seamless and positive experience for users. Design Systems:?Contribute to the creation and maintenance More ❯

help social housing providers to deliver a more consistent and equitable service What are we looking for? We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product … behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high … such as Figma or Sketch. Practical experience of prototyping, iterating, and validating designs Proven experience with various UX research methods such as usability testing, persona development, and user journey mapping. Desirable Comfort and Ease of/with: Working effectively with product management to define and manage design requirements. Finding and taking requirements from customers and stake holders, effectively More ❯

help social housing providers to deliver a more consistent and equitable service What are we looking for? We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product … behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high … such as Figma or Sketch. Practical experience of prototyping, iterating, and validating designs Proven experience with various UX research methods such as usability testing, persona development, and user journey mapping. Desirable Comfort and Ease of/with: Working effectively with product management to define and manage design requirements. Finding and taking requirements from customers and stake holders, effectively More ❯

help social housing providers to deliver a more consistent and equitable service What are we looking for? We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product … behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high … such as Figma or Sketch. Practical experience of prototyping, iterating, and validating designs Proven experience with various UX research methods such as usability testing, persona development, and user journey mapping. Desirable Comfort and Ease of/with: Working effectively with product management to define and manage design requirements. Finding and taking requirements from customers and stake holders, effectively More ❯

inclusive, and compliant with NHS and government digital standards. Key Responsibilities Lead service design activities across the programme, ensuring alignment with public sector policy, clinical workflows, and user needs. Map current and future state service journeys, identifying gaps, inefficiencies, and opportunities for improvement. Facilitate co-design workshops with patients, clinicians, stakeholders, and delivery teams. Produce service blueprints, journey … programmes. Strong understanding of user-centred design, systems thinking, and agile delivery. Ability to translate complex clinical and operational requirements into intuitive service experiences. Experience producing service blueprints, journey maps, and design documentation. Familiarity with NHS digital standards, GDS guidelines, and accessibility legislation. Excellent stakeholder engagement and facilitation skills. Proficiency in tools such as Miro, Figma, Lucidchart, and More ❯

customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For … Established years of experience in service or UX design, ideally in complex or regulated environments Expertise in service blueprinting, user journey frameworks, and digital product optimisation Confident communicator and facilitator, able to lead workshops and stakeholder sessions Strong understanding of insight and research, with a strategic mindset and attention to detail Experience with Figma, whiteboarding tools (e.g., Miro More ❯

customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For … Established years of experience in service or UX design, ideally in complex or regulated environments Expertise in service blueprinting, user journey frameworks, and digital product optimisation Confident communicator and facilitator, able to lead workshops and stakeholder sessions Strong understanding of insight and research, with a strategic mindset and attention to detail Experience with Figma, whiteboarding tools (e.g., Miro More ❯

design process, from discovery to delivery and iteration Understand and solve customer pain points through data, feedback, and user research Test designs with real users throughout the product journey to ensure quality and relevance Build user personas to create tailored, effective solutions for different needs Advocate for customers and users with empathy, curiosity, and strong communication Make research … and efficiency CANDIDATE REQUIREMENTS Proven product design experience, ideally in SaaS, B2B, B2C, or platform-based businesses, designing for web and mobile apps Strong UX skills user research, journey mapping, interaction design, accessibility and inclusivity Strong UI skills visual design, design systems, responsive design, and user-centred principles Proficiency with design tools such as Figma and Adobe, including More ❯

office Rate: £450 tp 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The … sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences … email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation More ❯

office Rate: £450 tp 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The … sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences … email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

broadband. Our customers are the 650+ communications providers who sell phone and broadband services to these households and businesses. Why this job matters We're on an exciting journey to embed user-centred design at the heart of Openreach Technology. As a relatively new function, our User Experience team is playing a pivotal role in shifting the organisation … methods, helping teams scale their approach to evidence-based design. Support stakeholder learning and alignment through inclusive, mixed-method research - from interviews and usability testing to surveys and journey mapping. Keep the team informed on emerging trends in UX and continuously improve how we work. Build strong relationships across the business, advocating for user-centred design at every … Confidence working with ambiguity and managing multiple projects at once. Motivation to overcome challenges - from accessing users to navigating organisational complexity. Experience with tools and techniques such as journey mapping, persona development, usability testing, content testing, and accessibility best practices. Desirable (but not essential) A qualification in UX Design, UX Research, or a related field. Our leadership standards More ❯

design process, from discovery to delivery and iteration Understand and solve customer pain points through data, feedback, and user research Test designs with real users throughout the product journey to ensure quality and relevance Build user personas to create tailored, effective solutions for different needs Advocate for customers and users with empathy, curiosity, and strong communication Make research … efficiency The must haves: Proven product design experience, ideally in SaaS, B2B, B2C, or platform-based businesses, designing for web and mobile apps Strong UX skills user research, journey mapping, interaction design, accessibility and inclusivity Strong UI skills visual design, design systems, responsive design, and user-centred principles Proficiency with design tools such as Figma and Adobe, including More ❯

Skills Lead the design of end-to-end services that effectively deliver on user needs and policy objectives Ensure accessibility, usability, and inclusivity across all touchpoints and service journeys Map and analyse complex service ecosystems to identify pain points, opportunities, and interdependencies Work collaboratively within multidisciplinary teams, including policy, operations, delivery, product, system design, and other user-centred design … to information security protocols) Produce detailed mappings of current ('as-is') services and processes-both digital and offline-based on verified data Develop clear and effective service blueprints, journey maps, and visual artefacts to communicate design thinking Facilitate co-creation workshops, design sprints, and stakeholder engagement sessions Align service design outputs with technical feasibility, organisational goals, and delivery More ❯

XD) to shape seamless, engaging, and meaningful interactions between people and products, services, or environments. This role goes beyond traditional UX, taking a holistic view of the customer journey - from usability and storytelling to emotions and brand identity. What you’ll do Research & Discovery: Understand users through interviews, surveys, and journey mapping to uncover pain points More ❯

Job Title: Digital Journey Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: £284.81 per day/74,000 per annum Hours: Full-time Duration: 12 months Empower small businesses and self-employed individuals worldwide! As a Digital Journey Manager, you'll be a key player in shaping … marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation. Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer … innovation, and continuous improvement. Must-Haves: Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and CX best practices. Experience with journey mapping tools, A/B testing platforms, and personalization More ❯

Job Title: Digital Journey Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: £284.81 per day/74,000 per annum Hours: Full-time Duration: 12 months Empower small businesses and self-employed individuals worldwide! As a Digital Journey Manager, you'll be a key player in shaping … marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation. Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer … innovation, and continuous improvement. Must-Haves: Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and CX best practices. Experience with journey mapping tools, A/B testing platforms, and personalization More ❯

Job Title: Digital Journey Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: £284.81 per day/74,000 per annum Hours: Full-time Duration: 12 months Empower small businesses and self-employed individuals worldwide! As a Digital Journey Manager, you'll be a key player in shaping … marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation. Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer … innovation, and continuous improvement. Must-Haves: Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and CX best practices. Experience with journey mapping tools, A/B testing platforms, and personalization More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc.). Involvement in More ❯