1 to 25 of 127 Knowledge Management Jobs in the UK

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Oliver … Wyman is seeking a Knowledge Expert/Lead for our Consumer, Technology and Telecoms practice, to join our Knowledge Services team in Newcastle. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance About the Role : Oliver Wyman is seeking ...

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. For more information, visit oliverwyman.com , or follow us on LinkedIn and X . … Oliver Wyman is seeking a Knowledge Expert/Lead for our Consumer, Technology and Telecoms practice, to join our Knowledge Services team in Newcastle. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance About the Role : Oliver Wyman ...

looking for a Knowledge System Manager for a public sector organisation based in London (hybrid) on an initial 12-month contract, paying up to £41.92 per hour (Umbrella, Inside IR35). This is a hybrid role with an expectation to attend the office in London 3 days per week. … successful Knowledge System Manager will take operational ownership of a suite of knowledge and document systems used across a central government legal function and its wider professional community. You'll lead a small team, manage stakeholder relationships at all levels including Board, and drive continuous improvement across platforms ...

Description We're looking for a Knowledge System Manager for a public sector organisation based in London (hybrid) on an initial 12-month contract, paying up to £41.92 per hour (Umbrella, Inside IR35). This is a hybrid role with an expectation to attend the office in London … days per week. The successful Knowledge System Manager will take operational ownership of a suite of knowledge and document systems used across a central government legal function and its wider professional community. You'll lead a small team, manage stakeholder relationships at all levels including Board, and drive ...

Senior/Principal Service Management Consultant (Contract) Location: Dublin, Ireland (Onsite) Contract Duration: 3- 6 months, starting 1 st July 2026, with potential extension Day Rate: 500–600 per day (depending on experience) Contract Type: Full-time Contract About the Opportunity We are seeking an experienced Senior/Principal … Service Management Consultant to support a major service transformation programme within a complex enterprise environment. This is an excellent opportunity for a seasoned consultant with expertise in organisational transformation, service management operating models, and stakeholder engagement. The successful candidate will play a key role in establishing and maturing ...

data to support analytics, reporting, integrations, and emerging AI capabilities. The Data Governance Framework provides the structure and operating model to drive effective data management and influence data-related behaviours across the Firm. It has established the mechanisms for oversight, control (planning, monitoring, and enforcement), and leadership of data … bottom-up and top-down approach to embedding and supporting effective Data Governance. In addition, the Senior Manager partners closely with Business Intelligence, Knowledge Solutions and Innovation teams to ensure strong data governance foundations underpin the data and analytics, knowledge management, enterprise search, automation, and AI-driven ...

service requests from staff referred by End User Services Team, providing assistance and advice as required, through effective, customer focused incident resolution, problem management and service request fulfilment. These enquiries often require non-standard solutions in terms of a Trust developed application or interface to facilitate the flow … those services, whether they are internal or external to the Trust. The post holder plays a key role in the following ITIL service management processes: - Incident management Problem management Change management Release and deployment management Validation and testing Knowledge management Transition planning ...

role This role provides strategic leadership for Knowledge and Information Management across Natural Resources Wales, including Records Management, Knowledge Management, Document Management and Information Architecture. It sets direction for how information is governed, structured and used across the organisation, ensuring it is secure, accessible … managed in line with statutory and organisational requirements. You will lead the development of modern, digitally enabled records management practices, supporting NRW's digital transformation agenda. This includes driving the adoption of automated retention, digital transfer processes, and the use of emerging technologies such as AI and workflow automation ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support … with the brief provided. Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement: Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems ...

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support … with the brief provided. Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement: Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role is for the second … Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development: Opportunity to work ...

role This role provides strategic leadership for Knowledge and Information Management across Natural Resources Wales, including Records Management, Knowledge Management, Document Management and Information Architecture. It sets direction for how information is governed, structured and used across the organisation, ensuring it is secure, accessible ...

Description Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development: Opportunity to work ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

part of the ring-fence, it is expected that your employment will move with Castrol to new ownership. Role purpose The Expert Technologist Data Management leads data transformation and AI-enablement across Castrol Product Technology, accelerating the adoption of scalable digital solutions that improve decision-making, data quality … supporting digital initiatives in a multifaceted, open and fast paced environment. Degree in a scientific or engineering rigor. About the team The Data Management & Knowledge Management Team is the central function responsible for defining long-term data strategy, governing data quality, managing knowledge assets and growing ...

About the role As a Web Developer at Iken, you'll be part of a multidisciplinary delivery team responsible for developing and enhancing our knowledge management application . Working within an Agile environment, you'll collaborate closely with the wider Delivery team to design, build and maintain high … guidance of the Team Leader and Senior Developers to contribute to the production of specifications for strategic projects and new features to Ikens knowledge management and case management software Actively contributing to sprint planning by defining tasks need to implement features and scope tasks to ensure achievable ...

workflows, and integrations Strong experience in development and scripting Hands-on experience with JavaScript, REST APIs, and automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows … using REST/SOAP APIs. Develop dashboards and reports for IT operations and sustainability metrics. Support Green IT initiatives such as: IT asset lifecycle management Energy and carbon tracking Device utilization and optimization Sustainable IT reporting Experience: 8+ years of experience in ServiceNow Development/Design Strong scripting ...

Knowledge Analyst A fantastic opportunity has arisen for a Knowledge Analyst to join a London based law firm on a permanent basis. Knowledge Analyst Key Responsibilities: * Assisting with creation of intranet pages and team sites on our enterprise collaboration/content management portals. * Liaising directly with … Partners, Knowledge Lawyers and staff providing regular updates on central Knowledge & Data team activities and projects. * Working closely with the intranet's content editors on a day-to-day basis to ensure they are posting, editing and tagging correctly so it is optimised for search and AI. Knowledge ...

high-growth environment, selling a world-class multi-tenant cloud software application Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology What you Bring to the Role Minimum 7+ years experience of quota carrying complex application … accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self-discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts ...

team members, and you may serve as project director when required. As a leader within the Community of Practice, you will manage a line management structure and work alongside the Head of Research and Analysis to achieve practice outcomes and uphold high standards as well as ensure our visibility … implement the DT Design and practice strategy. This could include leading the delivery of key objectives within internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and DT Design. Support business development activities, including ...

first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL … experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management ...

first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL … experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management ...

globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked … service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management processes, including incident ...