1 to 25 of 131 Knowledge Management Jobs in the UK

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

IS Problem and Knowledge Lead - Hybrid (Manchester) Harvey Nash is currently recruiting for an exciting permanent role with a client of ours, a leading public sector organisation who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic professional, who is comfortable … taking the lead on all things problem and knowledge management, to join the team and have the opportunity to make instant impact. The role: Problem Management: Oversee the Problem Management process to identify, track, and resolve recurring issues. Ensure processes, roles, and skills are equipped to … permanent solutions to prevent future incidents. Keep problem records updated and ensure timely resolutions. Set and monitor Key Performance Indicators (KPIs) to measure problem management effectiveness and meet service and availability targets. Conduct post-incident reviews to capture lessons learned and drive improvements. Collaborate with technical teams and stakeholders More ❯

Are you a visionary leader with a passion for technology and knowledge management? Do you thrive in a dynamic environment where innovation is at the forefront? If so, Oliver Wyman invites you to apply for the role of Global Head of Knowledge Technology. Oliver Wyman is a … global leader in management consulting, committed to helping our clients navigate complex challenges and drive meaningful change. Our culture is built on collaboration, integrity, and a shared commitment to excellence. We value diversity and inclusion, recognizing that a variety of perspectives fosters creativity and innovation. Our teams are composed … require the successful candidate to work from the London Baker Street office at least 60% of the time. Role Overview : The Global Head of Knowledge Technology at Oliver Wyman will play a pivotal role within the senior leadership team, spearheading the strategic direction and operational management of all More ❯

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver More ❯

Knowledge Manager - Content and Technology Focus - Law - London CB Resourcing are supporting an extremely prestigious international law firm who are seeking a Senior Knowledge Manager with a focus on content. The primary objective is to play a key role in enhancing both knowledge solutions and the user … experience with considerable support from a global team and internal sponsors. This is London-based role is ideal for an experienced legal knowledge professional with a strong grasp and passion for technology. The primary objectives and responsibilities of this Knowledge Management role include, but are not limited … to: Leading on knowledge content strategy for the region Fostering a knowledge-sharing community and culture within the firm Supporting practice groups in their approach knowledge management Reviewing, refining and optimising processes for managing knowledge assets Developing KM solution features and taxonomies Implementing quality control More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

Senior Knowledge Manager - Systems, London A leading global law firm is looking for a Senior Knowledge Manager with a core focus on systems. The role will evolve and optimise the firm's knowledge solutions to deliver a cohesive user experience. You will be a natural leader who … consulting across levels and roles, influencing and encouraging effective change. You will be able to work collaboratively with the heads of practice, practice-based knowledge specialists and partners, lawyers and business services staff. This is an exciting role for an experienced knowledge systems practitioner who has an advanced … understanding of legal knowledge and technology. In this role, you will be supported by a global knowledge & research team, with business sponsors and champions eager for your expert lead. This London-based role is a fascinating and challenging prospect for the right candidate. Primary Responsibilities: Leading knowledge More ❯

Mission This role is key in ensuring our global customers and internal teams have seamless access to high-quality self-service support resources, effective knowledge management, and an intuitive global help centre. You will be responsible for defining the vision, strategy, and roadmap for these support products while … and cross-functional collaborators. As a critical driver of product understanding, you will ensure that our internal teams and collaborators have access to extensive knowledge of our solutions, enabling them to maximise the value delivered to our clients and end users. What's In It For Me? A chance … roadmap, applying PD practices and principles and setting and measuring critical metrics to show impact. Drive improvements in searchability, personalisation, and automation for the knowledge base/help centre and in-product support experiences. Lead the development of scalable resources, tools and initiatives to increase and speed up product More ❯

our space whilst driving technical excellence. What will you be doing? This role will be responsible for owning the growth and usage of the knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service … as service, product and operations to ensure information is created consistently, is kept up to date and encourages employees to begin to use the knowledge base as their first point of call. As the Zendesk Knowledge Manager your primary responsibility is to encourage correct and widespread usage of … this knowledge base across multiple languages. Creating guidelines for what information is captured, and by whom how it integrates with the rest of the tech stack, and how to keep it from growing stale. This role will be a collaborative leader across the many business teams that use the More ❯

our space whilst driving technical excellence. What will you be doing? This role will be responsible for owning the growth and usage of the knowledge base internally to increase the ability for employees to self-serve information. This will in turn help us to reduce contacts with the service … as service, product and operations to ensure information is created consistently, is kept up to date and encourages employees to begin to use the knowledge base as their first point of call. As the Zendesk Knowledge Manager your primary responsibility is to encourage correct and widespread usage of … this knowledge base across multiple languages. Creating guidelines for what information is captured, and by whom how it integrates with the rest of the tech stack, and how to keep it from growing stale. This role will be a collaborative leader across the many business teams that use the More ❯

As Senior manager, Knowledge management for AGI Data services, you will own the global strategy for how we design, develop, build, operate and deliver knowledge to our large internal and external team members who work towards providing high quality data for creating best-in-class Artificial General … Intelligence for Amazon. We are looking for passionate and talented problem solvers who have experience building knowledge management solutions in a dynamic, fast-paced business environment and leading training, program and learning designer teams. Key job responsibilities Create and drive data-driven strategy, development, and execution for learning … Engage with internal and external customers to understand their needs and translate them into roadmaps for the function. Influence and lead product development for knowledge management function to deliver scalable solutions for an evolving space. Manage a diverse team based in multiple locations. Identify emerging technology solutions to More ❯

My client is seeking a Knowledge Management pro with a passion for better systems, smarter tools, and stronger decision-making. You'll work across legal, regulatory, and policy teams to build a "best in class" environment, develop strategy, enhance systems (hello SharePoint), and embed a culture of knowledge sharing. Client Details Knowledge Manager - Remote/Hybrid Our client is a leading professional regulator based in London, currently undergoing an exciting phase of transformation across their systems and decision-making functions. Description Knowledge Manager - Remote/Hybrid Duties & Responsibilities: Designing and delivering a modern, forward-thinking … Knowledge Management strategy. Creating systems and resources that make guidance, policy, and know-how easy to access and consistently up to date. Embedding knowledge sharing into the culture across teams and improving onboarding, collaboration, and decision-making. Supporting the use of SharePoint, document classification, and tagging systems More ❯

Who we are: With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. … We help knowledge workers to work smarter. To learn more about us we encourage you to visit our company page . Summary of the Role: The Industry Solution Consultant/Consultant works closely with customers to understand their unique business needs and implement M-Files solutions that drive efficiency … and productivity. This role requires deep industry expertise and a consultative approach to help organizations within tax, accounting, audit, insurance brokerage, wealth management, and management consulting achieve their strategic goals. Responsibilities and Duties: Consult with customers to identify business challenges and recommend tailored M-Files solutions that align More ❯

Manager, Wealth and Asset Management, Technology Consulting, FS Location: London Other locations: Primary Location Only Date: Mar 22, 2025 Requisition ID: Do you want to help drive and transform the technology and data landscape for the world's top Asset and Wealth managers? The opportunity This role offers the … operations of the world's top money managers. Our insights into data and analytics, emerging technologies and platforms and how the asset and wealth management industries are evolving mean that we are at the heart of change with our clients, including by: Driving front-to-back business transformation, including … architecture review, configuration and simplification Target Operating Model design and implementation Regulatory driven change (including client and regulatory compliance) Large scale project and programme management Wealth and/or Asset Management Data Domain knowledge Your key responsibilities As a Manager you will be: Delivering a diverse range More ❯

scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven … technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, A&CS also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within … to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be a resource for enabling centralized training and knowledge management and will lead engagement teams to best-in-class insights and project deliverables. Leading the work of the project Delivery team, you More ❯

scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven … technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, A&CS also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within … to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be a resource for enabling centralized training and knowledge management and will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net More ❯

engaging the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it … Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance for relevant … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯