176 to 200 of 442 Knowledge Management Jobs in the UK

agent experiences that understand colleague intent and facilitate seamless interactions. - Establish effective fallback and escalation processes for when AI agents require human intervention. Knowledge and Workflow Management: - Collaborate with technology teams to connect AI agents to approved knowledge sources and workflows while ensuring compliance with data protection … identity controls. - Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities. Evaluation and Continuous Improvement: - Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction. - Foster adoption of AI agents within the organisation by collaborating with service ...

Services team, based in Hockley, with hybrid working considered. This is an exciting opportunity for someone with strong platform analysis, administration and service management experience to take ownership of a critical business system and help shape how technology services are delivered across the organisation. In this role … efficiency and service excellence. Working alongside the Service Desk Manager, Business Operations teams, technical colleagues, customers, and suppliers, you'll help optimise key service management processes including incident, request, problem, change, project, asset, knowledge, contract, and customer portal management. We're looking for someone who combines strong technical ...

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

/d inside IR35 (via umbrella) The Role Major Financial Services organisation looking for an experienced Data Engineer to build scalable data pipelines and knowledge solutions supporting an Enterprise Knowledge Base (EKB). You’ll work across data ingestion, enrichment, indexing and knowledge graphs, transforming enterprise data … Responsibilities Build scalable ETL/ELT pipelines using Python and SQL Work with BigQuery, Google Spanner, Neo4j and Vector Databases Design and implement Knowledge Graphs Develop enterprise search, indexing and retrieval capabilities Build data models, metadata and enrichment processes Implement event-driven and real-time data architectures Ensure data ...

major defence and aerospace company. Date Posted: 2026-08-17 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid Configuration and Data Management Practitioner Location: Near Reading Permanent Benefits: £: Competitive salary Contributory Pension Scheme (up to 10.5% company contribution) 6 times salary ‘Life Assurance' with pension 25 days … programme engineering team to undertake activities within a major training project. The Configuration and Data Practitioner will be responsible for the implementation and management of all processes around the control of information and data. A wide experience of configuration management is required, as this role will involve complex ...

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major ...

M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex and secure estate. … Line resolution rates across Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge ...

into operational use. The role will ensure that each pilot, migration wave and cutover is supported by appropriate operational readiness, including support models, processes, knowledge, monitoring, documentation, training and clearly defined ownership. You will act as the bridge between programme delivery and live service operations, ensuring that services … information, tools and capabilities they need to support users effectively from day one. This role will require strong coordination across technical and service-management teams, with the ability to identify supportability gaps early and drive them to resolution before go-live. What you will do As the Service Transition ...

operation of Application Support services and strategic governance, with leadership continuity and measurable outcomes. This leadership-focused position drives incident management, problem management, release readiness, knowledge management and service #J-18808-Ljbffr ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

transition governance and delivery excellence, including internal and customer governance reviews, documentation standards, stage-gate controls, and seamless handover to account, contract, and service management teams. Manage escalations and drive resolution, serving as the primary contact for customer and internal issues, identifying root causes, and continuously improving transition methodologies … activities while providing data-driven updates and recommendations to senior leadership. Team Leadership & Capability Build, lead, and develop a high-performing transition and project management team, overseeing hiring, onboarding, coaching, performance reviews, career development, and employee retention while creating an environment where individuals can thrive. Champion an AI-native ...

range of healthcare organisations. Actively identifying and progressing healthcare business development opportunities, as well as managing sales activities such as responding to RFPs, bid management, proposal writing and client presentations. Developing internal networks and maintaining excellent relationships with colleagues across KPMG, particularly across cyber, digital health, transformation, cloud, data … risk and public sector teams. Coaching and developing team members as part of our overall performance management process or on specific engagements, with a focus on building commercially confident, technically credible and sector-aware talent. Contributing to practice management, including training, knowledge management, thought leadership, propositions ...

People Process Towers and People Services Teams to identify process gaps and opportunities to simplify and enhance the employee experiences when using ServiceNow (Case Management and Knowledge). The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management, Employee Service Centre … will be doing Responsible for providing guidance and direction to project and people teams for new initiatives across platform including case, portal and knowledge solutions and following through to implementation and Hypercare Ensuring full gathering of requirements for enhanced functionality, procedures/protocols, process and workflows, approver levels ...

strategic initiativesto optimize the order-to-cash process and reduce cycle times Mentors and guidesjunior Sales Operations Specialists and cross-functional team members Process Management Onboarding new sales team members, including Salesforce and sales prospecting tools. Training the sales team on Salesforce functionalities and sales prospecting tools. Conducting … Sales Ops and Sales Enablement). Triaging and resolving inbound queries in a timely manner from users relating to enablement, such as training and knowledge improvement, general ‘how to’ questions and scoping out enhancement requests to be able to act as the bridge between the users and technical teams. ...

platform to improve workflows, reduce manual effort, and enhance business decision‐making. Guide teams in designing effective AI‐enabled processes, including workflow automation, knowledge retrieval, research support, reporting, and operational tasks. Evangelize best practices in AI usage, including prompt and context engineering, responsible AI, evaluation, governance, and human oversight. … agent usage, automation patterns, and value measurement. This role has the authority to shape enablement priorities, training content, and adoption playbooks across Capital Markets. KNOWLEDGE AND SKILLS Above all we are looking for a top class AI Enablement Engineer with excellent interpersonal skills. We want to hear from ...

this while ensuring we maintain the strict compliance and service standards expected of a business operating in the UK financial services sector. Application Support Management Hybrid ecosystem oversight: Manage the triage, investigation and resolution of support tickets across both internally developed bespoke applications and external SaaS tools. Internal … adherence to internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to support core business functions relating to support desk services Escalation path management: Act as the senior escalation point for complex technical issues or incidents, ensuring a rapid resolution to minimise disruption to the business Service Level ...

apply hands‐on expertise in application integration and modern architecture design, including domain-driven design and component-based architectures, combined with strong HR domain knowledge in applied AI and solution development. You will leverage your experience across enterprise HR platforms (e.g., SAP, Workday, Oracle, and/or ServiceNow … address complex business challenges, drawing on knowledge of user experiences, use cases, and large‐scale enterprise environments. You will bring an understanding of cloud-based software design, including considerations for sensitive data handling, observability, and audit readiness. You will contribute to the development of best practices, technical assets ...

will directly manage the 1st Line Team Lead and 2nd Line Engineers. The role will work closely with Technical Services, Professional Services, Service Delivery Management, Operational Governance and other business functions to provide effective end-to-end service delivery. In line with ARO’s values, the Service Desk Manager … conduct regular one-to-ones, performance reviews and development planning. Coach the 1st Line Team Lead to build effective front-line leadership, queue management and colleague development. Create a high-performance culture focused on customer service, accountability, collaboration and continuous improvement. Manage recruitment, onboarding, attendance, performance, retention, succession ...

Reference: 1425The Business Group Knowledge Lawyer (BGKL) is a senior lawyer role who will report directly into the Business Group Head (BGH) for our Corporate and Commercial Services Business Group (CCS). You will be part of a team of two knowledge lawyers and a knowledge paralegal … will work with the BGH.In this role you will work strategically with the BGH to help deliver key knowledge and innovation priorities for the Business Group. This will include:supporting the lawyers in the Business Group responsible for technical excellence in their area of expertise, including supporting on training ...

people development arrangements. The success of the Civil Works Alliances (CWA) engineering delivery relies on maintaining clear, accurate and accessible information on the skills, knowledge and appointments required to deliver the works. The Coordinator will support the Engineering Development Manager by maintaining competency and appointment management processes … Assurance function to support consistent implementation of competency, appointment and development processes. The responsibilities of the role are summarised below: Support SQEP and competency management processes. Coordinate communications with the early careers community group. Support stakeholder engagement and the effective communication of competence procedures Provide coordination support for early ...

practising lawyers, combined with an innovator's mindset energised by designing, testing, and scaling new tools, workflows, and systems. As part of the Knowledge Management & AI Group, this position collaborates across offices and administrative teams—including Research, Practice Group Management, and Information Technology—to translate emerging technology … into practical, high-impact tools for lawyers and clients. This role reports to the Sr. Director & Counsel of Knowledge & AI. Responsibilities include: AI, Technology & Innovation Identify opportunities to apply AI, automation, and emerging technologies to Disputes matters, including litigation and collective proceedings, international arbitration, labour and employment, antitrust ...

help shape a brighter way forward. About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring the power … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines — including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management — to deliver holistic, client‐centric real estate solutions. In PDS, we operate across diverse sectors, service investor and occupier ...

sales teams, fieldengineeringand product development to develop and deliver Service Excellence to Bose Professional customers. The responsibilities include oversight of the team’s time management,maintainingthe procedures and techniques used, as well as providing technical training, and advanced escalated technical support for your team. In addition to managerial responsibility … problem solving, root cause analysis, setup, and installation assistance for a wide range of electronics, loudspeakers, and software. You will contribute to our public knowledge management system and internal engineering review systems to further guide post-sales issue resolution and to help improve product quality and consistency. KeyResponsibilities ...