226 to 250 of 442 Knowledge Management Jobs in the UK

shared service operating across all of AtkinsRéalis' UK&I business units It supports a range of win work activities including Capture Planning, Proposal Management, Reporting and Key Account Management (KAM). It also manages the development and delivery of our win work improvement programme. The Win Work Transformation … shall be to: Manage regional delivery of global and regional win work transformation projects. This may include, but will not be limited to: Project Management of our UK&I Small Bids Programme. Lead cross-functional teams to develop and implement new win work services, drive business adoption, and realise ...

policies and standards. QUALIFICATIONS Education Bachelor’s Degree - Information Technology, Computer Science, Engineering, or equivalent Master’s Degree - Information Systems, Cloud Computing, or Technology Management Work Experience 8+ Years - Cloud operations or engineering experience in a regulated change environment (ITIL or equivalent), including substantial hands-on experience producing … Well-Architected credential (e.g. AWS or Azure security/well-architected) Infrastructure as Code review and controls familiarity (Terraform, Bicep/ARM, or CloudFormation) KNOWLEDGE, SKILLS & ABILITIES Knowledge, Skills and Abilities Technical Design Assurance: Deep expertise reviewing and approving HLDs and LLDs and assuring change quality, risk, rollback ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required … business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into ...

passion for improving team productivity and operational efficiency through modern collaboration platforms. Key Responsibilities Administer, configure, maintain, and enhance Jira, Jira Service Management, and Confluence environments. Design and implement complex workflows, automation rules, issue types, schemes, permissions, and custom configurations. Develop and maintain dashboards, reports, filters, and metrics … connectors where required. Provide technical guidance and support to users, ensuring effective adoption of Jira and Confluence capabilities. Create and maintain platform documentation, knowledge articles, and operational procedures. Identify opportunities for process improvement and automation to increase efficiency and reduce manual effort. Ensure platform security, compliance, access controls ...

both technology and the business. What you will do Reporting to the Head of Legal Technology, the Senior Manager Product Owner will oversee the management, development, and strategic direction of our Legal Technology solutions as well as the management of our suite of third‐party SaaS-based applications … product ideas, and collaborating with cross-functional teams to ensure effective implementation and support. This role requires a blend of technical expertise, project management skills, and a commitment to continuous improvement practices. The Senior Manager Product Owner will possess a keen understanding of legal technology and processes, demonstrate vendor ...

FIRM A long established full service central London firm. THE ROLE A fantastic opportunity for a Knowledge Lawyer focused on UK corporate law to join the firm's recently formed Knowledge department during a period of growth and transformation. Reporting to the Head of Knowledge, you will … lead the development of the Corporate team's knowledge and training capabilities and play a key role in its legal innovation capability. While the role will be primarily focused on supporting the team's corporate transactional and advisory practice, you will also provide support across the wider Corporate department ...

availability and performance of the environments, enabling engineering teams to work efficiently and without disruption. The role combines hands‐on technical work, proactive system management, and close collaboration with application, database, network, and security teams. You will support the implementation and ongoing operation of Siemens PLM Software solutions, helping … Polarion ALM. As a technical expert, you will continuously contribute to the documentation and further development of best practices and the expansion of our knowledge database. Within your projects, you will support your sales and pre-sales colleagues in developing new sales opportunities. In addition to the content-related ...

solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. … requirements and regulatory considerations into scalable, production-ready AI architectures. Design and implement advanced GenAI solutions, including: Retrieval-Augmented Generation (RAG) Multi-Agent Systems Knowledge Management Platforms Enterprise Workflow Automation Define architecture patterns, governance standards, security controls, and best practices for enterprise AI adoption. Apply GenAI capabilities ...

that are suitable for intelligent automation. Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks. Stakeholder Engagement & Change Management Act as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management … pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & Skills 3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

capability to clients around the globe. Description/Job Summary The Information Governance Coordinator is responsible for following policies and procedures related to file management (both physical and electronic) such as: intake, transfers, storage, destruction requests, retention schedule(s) and data access requirements. The position will work to ensure … position will also be responsible for the continual analysis of the firm’s governance framework, with a focus on the improvement of data quality, management and security through modifications to the organization’s policies, standards, principles and processes. Responsibilities/Duties Assist with the firm's Matter Mobility Program ...

passionate about transforming complex technical knowledge into engaging, accessible digital learning experiences? Chubb Fire and Security is evolving towards a digital-first approach to training and knowledge management. We are looking for a creative, organised and technically minded Digital Learning Content Creator to help shape how colleagues access … retain and apply vital knowledge across the business. This is an exciting opportunity to play a central role in building a sustainable and scalable learning model. You will create high-quality, reusable digital learning that can be accessed through our LMS - Workday Learning, giving colleagues the flexibility to develop ...

Stakeholder Engagement & Change ManagementAct as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools. Facilitate workshops, training sessions, and feedback loops … escalation pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & SkillsEssential3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

small and mid-market law firms across your assigned territory.You will manage complex, multi-stakeholder sales cycles involving Managing Partners, CIOs, Heads of IT, Knowledge Management leaders, Risk and Compliance stakeholders, and procurement teams. This role requires commercial maturity, strong executive communication skills, and disciplined qualification. You will … build territory strategy, generate pipeline, manage full-cycle sales engagements, and position iManage as a strategic knowledge and governance platform. You will partner closely with Sales Engineering, Marketing, Customer Success, and leadership to drive predictable revenue growth across the region. iM Responsible For... Owning the full sales cycle from ...

clients. Location: Yate, Bristol Hybrid: Minimum of 2 days in the office per week Responsibilities What you’ll be doing: Client Issue Management: Act as the primary point of contact for assigned customer‐raised issues, ensuring concerns are fully understood, appropriately prioritized, and progressed through to resolution; Customer Communication … ticket lifecycle; Trend & Risk Identification: Monitor recurring customer issues and service trends, identifying opportunities for improvement, highlighting potential risks, and escalating concerns where appropriate; Knowledge Management: Create and maintain clear customer‐facing and internal documentation, including issue summaries, troubleshooting guides, known errors, and resolution communications; Testing & Validation Support ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive rootcause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive knowledge … ownership Use service data to identify improvement opportunities and influence changes to tools, processesand policy Maintain strong governance across tickets, documentation, procedures and service management practices Support recruitment, resource planningand an inclusive, accountable team culture You’ll Need To Have 5+ years’ experience in IT support or service delivery ...

with equal confidence between a business stakeholder describing an operational problem and an engineering team designing the solution. This is not a traditional product management role - it sits at the intersection of product, technology, and operational transformation, working in small, agile teams to take AI use cases from rapid … every step. Smart and Proactive Controls Moving from reactive error correction to proactive intelligence - embedding AI-powered anomaly detection, predictive oversight, and intelligent exception management across the full Fund Services operating model. Issues are identified and resolved before they reach clients, not after. Faster resolution times, stronger controls ...

Cloud (RightNow) consulting leader to design, implement, customize, and optimize customer service solutions. The ideal candidate is a techno-functional professional with deep platform knowledge, strong integration and customization skills, and the ability to lead complex client engagements and transformation programs. Your roleYou will anchor the engagement from requirements … architecture, and blueprinting for Oracle B2C Service Cloud solutions aligned to business objectives and scalability needs. Design end-to-end solutions covering incident management, agent desktop and Browser UI, customer portal, knowledge management, analytics, workflows, business rules, and integrations. Translate complex requirements into functional designs, technical specifications ...

outcomes must be demonstrable and measurable. You will move comfortably between conversations with managing partners and C-level executives, working sessions with associates and knowledge teams, and technical discussions with customer IT and Draftwise engineers. You will distill what you learn into clear product requirements, scope them with Product … validated patterns into reusable product capabilities, evaluations, configurations, and playbooks. What you'll do Embed with customers, often onsite, to observe how partners, associates, knowledge professionals, innovation teams, and IT teams work, and uncover high-value problems they may not yet be able to articulate. Define the customer outcome ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive … knowledge, self-service, automation and process standardisation to improve service quality and efficiency Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership Use service data to identify improvement opportunities and influence changes to tools, processes and policy Maintain strong governance across tickets, documentation, procedures and service ...

turn dreams into achievements, one student at a time." Why this role exists Blue Education has existing internal tools, dashboards, workflows and academic knowledge that could become valuable school‐facing products. The next stage is to turn this expertise into practical software that schools can use, helping Blue build … technical logic so that products can be maintained and scaled over time. Required skills and experience Around three to five years’ experience in product management, technical product management, product operations, product engineering, startup building, digital transformation, automation, business analysis or a similar hands‐on product role. Strong ability ...

against standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas Implementation, Testing & Adoption Partner with ServiceNow … User Acceptance Testing, and track defect resolution prior to release deployment Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption Requirements Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery ServiceNow Exposure: Hands ...

against standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code. Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues. Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas. Implementation, Testing & Adoption Partner with ServiceNow … User Acceptance Testing, and track defect resolution prior to release deployment. Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption. Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery. ServiceNow Exposure: Hands ...

collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. … Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow‐the‐sun operational coverage. Identify opportunities for automation, self‐service enhancements ...