26 to 50 of 88 Knowledge Management Jobs in the UK

Associate Director, you will provide strategic engineering leadership for the development of scalable and robust AI products, including agentic applications for content authoring, knowledge management, and compliance automation. You will lead a portfolio spanning early research, pre‐clinical, and clinical development, ensuring agentic AI initiatives progress from proof … Agentic AI solutions. Ensuring robust and scalable delivery of AI capabilities (data foundations, infrastructure, MLOps), with a strong focus on quality, traceability, risk management, and governance readiness. Developing and executing short‐ and long‐term strategies for AI engineering and AI data foundations, aligning R&D and Enterprise AI priorities ...

Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central … resolution at the first point of contact where possible and ensuring appropriate escalation where required. Coordinate incident, request and task queues to ensure effective management, timely progression and resolution according to service level agreements and performance standards. Stakeholder and Customer Relationship Management: Build and maintain strong working relationships ...

accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide· overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. If so, then read on! About the Team The Financial Analytics … Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response, problem … practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists through regular 1:1s, feedback, coaching, and career development conversations. Supporting performance ...

have experience owning a product backlog and enjoy spending time understanding users before jumping to solutions. You'll likely have: 12–18+ months' Product Management experience with ownership of discovery and prioritisation. Experience conducting user research and translating insights into product decisions. A customer-first mindset with strong problem … interest in AI and an understanding of how AI can enhance user experiences. Nice to have: Enterprise SaaS experience. Experience with search, content management, information governance, records management or knowledge management products. Exposure to AI-enabled product features. What's on Offer? Salary ...

programmes for Service Desk analysts (L1/L2) Promote automation and digital tools to reduce manual effort and improve resolution times Create and manage knowledge content (guides, FAQs, learning materials) to improve first-contact resolution Partner with IT teams to identify and implement service improvements and automation opportunities Engage … continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance … take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your ...

enterprise-scale solutions that improve resilience, efficiency, and user experience. This role demands a strong blend of technical depth, project delivery experience, and stakeholder management, combined with the ability to build and communicate a clear roadmap of priorities and outcomes. We’re looking for pragmatic, hands-on delivery leaders … governance, and human oversight to improve delivery effectiveness across the enterprise. The role is Ipswich based with hybrid working style. The Role: Project & Delivery Management Lead the end-to-end delivery of global infrastructure and technology projects, from initiation through to handover. Develop and maintain project plans, budgets ...

supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative solutions to support our clients. Through fostering … service delivery, led by Chief Innovation Officer Isabel Parker. The team integrates expertise in technology, data science, research, market intelligence, process excellence, and change management to build practice-relevant solutions. The global Practice Technology Department keeps W&C at the forefront of todays changing legal landscape. We help lawyers ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

multiple agentic AI projects, ideally spanning both industrial and academic environments. Should be comfortable working at the intersection of large language models, symbolic reasoning, knowledge representation, workflow orchestration, evaluation, and full-stack (web) product development. This is a role for someone who can move from research concepts to working … modern agent frameworks and orchestration tools. Develop agentic workflows that go beyond chat, including complex analytical pipelines, multi-step research workflows, tool-using agents, knowledge-grounded agents, and structured decision-support systems. Work with knowledge-based AI architectures, including retrieval-augmented generation, knowledge graphs, symbolic rules, structured ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements Have at least 8-10 years of experience ...

increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics … definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service ...

life cycle from inception to closure of larger often Trustwide, high complexity, challenging and/or highly sensitive projects.The role is responsible for matrix management of identified project team who are responsible for the definition and delivery of the Digital projects. The teams could consist of:o System supplierso … Technical resourceso Clinician and non-clinical staff o Partner providerso People Participationo Project staff responsible for the implementation of key ITIL processes such as Knowledge Management and Change and Service Asset and Configuration. Main duties of the job Act as the overall owner responsible for specific projects including ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We re on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

rare opportunity to become the firm's first dedicated data specialist. You will help shape how the firm uses data, AI and knowledge assets to improve legal service delivery. You will work closely with lawyers, IT, Risk, Finance, Marketing and innovation colleagues to build data models, develop reporting, support … ready knowledge repositories and identify opportunities for better use of data across the firm. Key responsibilities Build and develop the firm's legal knowledge data model Analyse business, client, matter and knowledge data Create dashboards, reporting and insight Support AI, automation and innovation projects Prepare structured ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

outcomes—and scale what works across our wider Operations teams Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

Business Analyst/Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst/Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business … cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis. Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate ...