26 to 50 of 132 Knowledge Management Jobs in the UK

develop effective digital-first campaigns to reach core audiences and drive results. Be proficient at understanding analytics and industry performance tools to evaluate results. Knowledge management: Develop knowledge of the client’s businesses, business objectives, and the sector in which they operate to ensure you can write … Contribute to the reporting and analysis of any SEO campaigns and share key learnings with the wider team to help optimise future campaigns. Meeting management is done by keeping agendas and notes, particularly for monthly report meetings. Account profitability: Help your senior team maintain account profitability through accurate time … and service level recording. Management of SEO assistant Management of SEO suppliers Work closely with the technical development team. Agency services: Team following: Be a positive, proactive, and energised member of the team that others trust, follow, and want to work with. Internal communication: Develop good working relationships More ❯

The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in … efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance … development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience More ❯

analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture. Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users … deployment guides, task lists, etc. Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery. Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform. Delivering knowledge transfer sessions … to customers and other team members. Presenting progress reports to the Project Manager or customer teams. Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape. Developing a close working relationship with Engineering, Sales and Support teams and More ❯

Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading … understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian … build a story around the transformation roadmap both verbally and written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading More ❯

Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading … understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian … build a story around the transformation roadmap both verbally and written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading More ❯

Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading … understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian … build a story around the transformation roadmap both verbally and written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading More ❯

Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading … understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian … build a story around the transformation roadmap both verbally and written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading More ❯

be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role … experience • ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case … and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals More ❯

risks, and building bridges between technical teams and business goals. What You'll Be Doing You'll lead and evolve the Change and Problem Management processes, making sure changes are seamless and problems are addressed at the root. You'll also be key to operational readiness, aligning service offerings … and supporting successful transitions in a fast-paced digital environment. Whether it's guiding stakeholders through risk assessments, managing the CAB process, or driving knowledge management in ServiceNow, you'll play a central role in how we deliver change across a diverse global IT landscape. Your Core Responsibilities … Lead end-to-end Change and Problem Management aligned to ITIL best practices Facilitate change impact assessments, risk analysis, and readiness reviews for IT and business teams Chair Change Advisory Board (CAB) meetings, ensuring governance, compliance, and quality Own the Problem Management lifecycle - coordinate resolution, ensure root cause More ❯

risks, and building bridges between technical teams and business goals. What You'll Be Doing You'll lead and evolve the Change and Problem Management processes, making sure changes are seamless and problems are addressed at the root. You'll also be key to operational readiness, aligning service offerings … and supporting successful transitions in a fast-paced digital environment. Whether it's guiding stakeholders through risk assessments, managing the CAB process, or driving knowledge management in ServiceNow, you'll play a central role in how we deliver change across a diverse global IT landscape. Your Core Responsibilities … Lead end-to-end Change and Problem Management aligned to ITIL best practices Facilitate change impact assessments, risk analysis, and readiness reviews for IT and business teams Chair Change Advisory Board (CAB) meetings, ensuring governance, compliance, and quality Own the Problem Management lifecycle - coordinate resolution, ensure root cause More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

high level of quality for the production systems supporting the FI businesses. Day-to-day Responsibilities : Application Monitoring and follow up Incident and Problem Management Knowledge Management and Documentation Maintenance and enhancement Project and specific tasks Qualifications Candidate Profile : First class degree of top university and scientific … solve) High motivation to learn in a complex and very stressful environment. Logic and critical thinking The role focuses specifically on Rates products; Rates knowledge would be appreciated. IT SKILLS : Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings, VD calculation, CC & AV … Spot push, Rollback/rollover, Fixings, etc. Good knowledge of main application failure scenarios in a complex IT architecture, from both functional and technical perspectives Scripting: Shell, Python Market Data mechanisms/communication protocols/messaging services: RMDS, FIX, TOF, TCP/UDP, TIBCO RV, MQ More ❯

growth trajectory. This is truly an exciting time to join us on our journey. We are seeking a versatile and proactive Pre-Sales & Bid Management Specialist to support our sales and business development process across both public and private sectors. This hybrid role combines bid management and bid … practice leads to represent technical capability in written form (not as a solution designer). Support handover to delivery teams post-win. Sales Collateral & Knowledge Management: Create and maintain reusable assets including case studies, SoW templates, capability decks, and whitepapers. Keep the bid content library current and searchable … using tooling such as Copilot or knowledge management systems. Assist in standardising engagement models and proposal frameworks across service lines. Collaborate with marketing to contribute to press releases and customer references. Skills and experience: Proven experience in a Pre-Sales, Bid Writer, or Technical Account Manager role, ideally More ❯

As a QMS Specialist you will maintain and develop the systems used within the MoonLake Development Quality Management System. Key Accountabilities Assist the QMS Manager in set-up, management and administration of the Quality Management Systems (QMS), ensuring compliance with relevant regulatory standards. Manage the training tracking … client groups. Provide help and support to Development and Corporate staff using QMS tools e.g. Qualio. Your profile Experience: Some experience working within a "knowledge management" environment or equivalent where data management and metrics are key skills. Skills/knowledge/behavioural competencies: Highly developed interpersonal … skills including communication and influencing skills. Proven Word processing, Spreadsheet and data management skills. Working knowledge of document/information management systems, e.g. Share Point. Highly organised self-motivator, able to prioritise activities, work well under pressure and meet deadlines. Ability to find pragmatic solutions for quality More ❯

communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs) Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge … but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning Knowledge of learning management systems Knowledge of learning theories and methods Professional sales qualifications Benefits £35,000 Base. £60,000 OTE Annual leave More ❯

An exciting new opportunity to join the award-winning sales team at an AI-backed Knowledge Management and Insights SaaS start-up which is saving product management teams $M in their organisational planning and strategy. The Company VC funded and run SaaS Start-up Flexible, remote-friendly More ❯

reporting. Your new role To be successful in this role you will have substantial experience of iTrent, ServiceNow operating models, and a good working knowledge of reporting tools (such as Business Objects and Power BI). You will also have the ability to scope and develop reports needed by … the business. You will have solid experience of project management principles and practices coupled with advanced knowledge of MS Office products, particularly Excel. I am looking for an excellent communicator at all levels with the ability to positively influence and build effective relationships. You will have an eye … PowerPoint would be advantageous. Key responsibilities Work closely with stakeholders to understand business needs and translate them into solutions Configure and customise HR case management, employee workflows, and service portals Provide expertise in HR case management best practices Provide guidance and training to internal teams on ServiceNow HR More ❯

times, increase self-service adoption, reduce hand-offs and identify next generation AI solutions to support our business success. You will have direct people management responsibilities for a varied, global team of professionals representing the IT Service Management function and will drive a continual improvement culture and mindset. … wider business areas. What You Will Do Lead a team of IT support professionals responsible for varied services covering the end to end service management process. Drive change transformation programs including process design, communication and end user adoption/cultural change initiatives. Lead incident, problem and change improvements and … operational efficiencies. Own knowledge management enhancements. Identifying gaps, building learning plans and communication within the business. Own relationships with internal and external stakeholders, representing the IT service. Analyse organisational processes and procedures, developing process enhancement strategies. Collaborate with platform and product owners to streamline access, utilisation, and simplify More ❯

term time working considered - discussions at interview stage welcome) Interview date: 26 May 2025 Post number: 203402 The role To provide the Problem and Knowledge management for the DDaT Service Desk to ensure the delivery of first line and second line support as a single point of contact … for NRW staff experiencing a range of technical problems. To own and oversee the ITIL Problem and knowledge Management process. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed More ❯

term time working considered - discussions at interview stage welcome) Interview date: 26 May 2025 Post number: 203402 The role To provide the Problem and Knowledge management for the DDaT Service Desk to ensure the delivery of first line and second line support as a single point of contact … for NRW staff experiencing a range of technical problems. To own and oversee the ITIL Problem and knowledge Management process. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed More ❯

regression test coverage across one or more components or features of a product. You will guide team members and become actively involved in preparing knowledge-management documents. Key job responsibilities - Test, and act as a point of contact, for one or more components or features - Review the test … as required - Perform root cause analysis and provide data to the managers for issues/escalations on their area of scope - Perform training and knowledge management within the team to help associates to understand the product - Assess Standard Operating Procedures (SOPs) are followed, recommend improvements, and partner with … build useful solutions. - Required to work on rotational shifts based on business requirement. - Required to work from office premises No WFH BASIC QUALIFICATIONS Working knowledge of the Software Testing Lifecycle (STLC) - Ability to work in the absence of preset work instructions and be instrumental in setting up the documentation More ❯

Support Analyst, Portfolio Management System Support Analyst, Portfolio Management System Apply locations London, GBR time type Full time posted on Posted 2 Days Ago job requisition id R27340 LiquidityBook, a FactSet company, is a leading financial technology firm delivering innovative software solutions to hedge funds, asset managers, banks … expertise to our expanding global client base. We are seeking a skilled and detail-oriented Support Analyst to join our team supporting our Portfolio Management System (PMS). The successful candidate will provide technical support, resolve complex issues, and ensure seamless operation of our PMS platform. This role involves … processes and regulatory requirements. Collaboration: Work closely with QA and development teams to identify and report system bugs and provide feedback on new features. Knowledge Management: Develop and maintain technical knowledge of the PMS, staying updated on new features and enhancements to provide expert support. Process Improvement More ❯

hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Experience in companies going through digital transformation 👉 What's in it for you? This company offers More ❯

hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Experience in companies going through digital transformation 👉 What's in it for you? This company offers More ❯