26 to 31 of 31 Major Incident Management Jobs in the UK

performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience … Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication ...

governed effectively while meeting compliance requirements. Ensure platform and infrastructure services consistently meet service level objectives (SLOs) and identify opportunities for continuous improvement. Lead major incident management for both platform services and internal IT systems, facilitating post-incident reviews and driving corrective actions. Maintain a secure … managed internal IT environment that meets operational and business requirements. Define team objectives and key results, monitor progress, and provide regular updates through monthly management reporting. Collaborate across the business to improve processes, technology adoption, and ways of working. People Leadership As the line manager for the DIP team ...

largest complex enterprise scale organisations internationally. You are: An experienced Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop with ...

complex enterprise scale organisations internationally. You are: An experienced WMS Support Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop ...

delivery of scalable enterprise solutions. This includes deep technical expertise in the Microsoft ecosystem, familiarity with industry standards, and strong leadership and stakeholder management skills. Key competencies for this role include: Experience leading application transition, onboarding, or service transformation activities within managed service environments. Strong understanding of application supportability … service acceptance criteria. Experience assessing and documenting application integrations, APIs, authentication mechanisms, service accounts, certificates, and secrets management. Knowledge of identity and access management technologies including Active Directory, Entra ID, service principals and managed identities. Experience with resilience, disaster recovery, backup, and business continuity assessments. Strong understanding of service ...

support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … DHCP. Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi). Endpoint security, antivirus management, and EDR concepts. Excellent troubleshooting and customer service skills. Experience working within a structured IT support environment. Technologies Windows Server 2016/2022/2025, VMware ESXi, Windows 11, Ubuntu LTS, Dell PowerEdge ...