26 to 50 of 52 Major Incident Management Jobs in the UK

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

IT support service for colleagues based at our London office, and manage system improvement activities and upgrades related to the share-dealing solution. What does the job involve? Line Management, including mentoring and coaching of the support team members Attendance and input into Change Meetings. Taking ownership of changes raised within the team. Ensuring consistent achievement of Incident and Service Request SLAs Oversight and delivery of Service Improvement initiatives Serving as an escalation point for operational colleagues within the Manchester office Involvement in management of application and hosting suppliers Owning Problem Management and root cause analysis within the application support team. Management of Major Incidents and the associated actions, within your area. Management … business and supplier requirements Ownership and delivery of small IT improvement and upgrade projects Establishing and maintaining strong relationships with internal stakeholders. Competence, Knowledge and Skills Competence Excellent personal management and organisation skills Excellent communication skills, both verbal and written An analytical mind-set and technical ability Ambitious and driven to exceed expectations Self-starting and able to work More ❯

is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that … focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation … interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice More ❯

through regular reviews, mentoring and structured development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management … frameworks (Intermediate certification or higher preferred) * Experienced ServiceNow Administrator or Product Owner * Inspirational people leader with a proven ability to motivate, develop and manage teams * Excellent communication and stakeholder management skills * Strong analytical and organisational abilities, with a proactive approach to problem-solving More ❯

platforms. This role is ideal for someone who is driven, collaborative, and eager to excel in a challenging and rewarding environment. Day-to-day of the role: Microsoft Infrastructure Management: Support and maintain the current infrastructure stack including Microsoft Entra ID, SSO, Azure, and VMs. Maintain patching schedules and apply critical patches within compliance timelines. Monitor system usage and … availability, and report on compliance and remediation efforts. MDM/Intune/Autopilot/Endpoint Management: Support the current MDM stack including Microsoft Intune and Apple Business Manager. Manage device endpoints and maintain patching schedules and configurations. Ensure compliance with application stack and security baselines, and manage the zero-touch Autopilot deployment process. Automation and Backup Management: Develop … and champion automation across the client estate using PowerShell. Manage Vista’s SaaS backup solution and ensure its smooth operation. Disaster Recovery and Restore Testing Management: Manage and review the Disaster Recovery Plan to ensure it is fit for purpose. Conduct regular disaster recovery assurance testing for various systems. Act as a primary contact for incident response and More ❯

business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for … Essentials standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration … the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with My clients SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster More ❯

business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for … Essentials standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration … the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with My clients SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. … is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities Work with the senior IT Administrator to automate incident/request workflows Junior administrator to the internal ITSM system hosted through Freshservice Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice Create … and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) Partner with Asset Manager on inventory lifecycle management. Provide high-quality technical desktop More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. … is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create … and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) · Partner with Asset Manager on inventory lifecycle management. · Provide high-quality technical desktop More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. … is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities Work with the senior IT Administrator to automate incident/request workflows Junior administrator to the internal ITSM system hosted through Freshservice Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice Create … and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) Partner with Asset Manager on inventory lifecycle management. Provide high-quality technical desktop More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. … is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create … and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) · Partner with Asset Manager on inventory lifecycle management. · Provide high-quality technical desktop More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. … is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create … and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) · Partner with Asset Manager on inventory lifecycle management. · Provide high-quality technical desktop More ❯

is with a long-established global provider of specialist marine and offshore services. Operating across multiple continents, they manage a diverse fleet and support clients with technical expertise, crew management, and a full range of marine support functions. Dedicated to safety, quality, and innovation, creating an environment where people can develop and build long-term careers in the maritime … Monitor performance and ensure system availability and reliability Perform system and network updates/upgrades Maintain IT security and backup solutions Identify CSIP items to improve service desk functions. Major incident management The Technical Skillset Experience across MS tech - Windows 7/10/11, Windows server, AD admin, Exchange, Azure MDM admin - Intune. SCCM a bonus. More ❯

is with a long-established global provider of specialist marine and offshore services. Operating across multiple continents, they manage a diverse fleet and support clients with technical expertise, crew management, and a full range of marine support functions. Dedicated to safety, quality, and innovation, creating an environment where people can develop and build long-term careers in the maritime … Monitor performance and ensure system availability and reliability Perform system and network updates/upgrades Maintain IT security and backup solutions Identify CSIP items to improve service desk functions. Major incident management The Technical Skillset Experience across MS tech – Windows 7/10/11, Windows server, AD admin, Exchange, Azure MDM admin - Intune. SCCM a bonus. More ❯

is with a long-established global provider of specialist marine and offshore services. Operating across multiple continents, they manage a diverse fleet and support clients with technical expertise, crew management, and a full range of marine support functions. Dedicated to safety, quality, and innovation, creating an environment where people can develop and build long-term careers in the maritime … Monitor performance and ensure system availability and reliability Perform system and network updates/upgrades Maintain IT security and backup solutions Identify CSIP items to improve service desk functions. Major incident management The Technical Skillset Experience across MS tech Windows 7/10/11, Windows server, AD admin, Exchange, Azure MDM admin - Intune. SCCM a bonus. More ❯

of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of … closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on More ❯