Technical Support Agent (L2)
- Location
- United Kingdom
Responsibilities Technical Support & Troubleshooting Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs. Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation. Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance. Provide detailed root cause analysis … recurring issues and propose solutions to improve system stability. Perform intermediate-level configurations, installations, maintenance and updates on Custodia’s hybrid cloud and on-premises systems. Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices. System Monitoring & Maintenance Monitor system performance ...