andhigh-performingITservicesacrosscustomerandinternalenvironments. Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars"andlearningsfromoperatingwithincomplexITsupportenvironmentsandwillbecapableofleadingfromthefrontduringmajorincidents,securityincidents,escalations,andtechnicaltransformations. Theroleisaccountableformanagingteamworkload,settingdailyandweeklypriorities,improvingserviceperformance,developingtechnicalcapabilitywithintheteam,anddrivingoperationalexcellencethroughITILbestpractice.Theindividualwillalsoberesponsibleforproducingandpresentingmeaningfuloperationalandserviceperformancereporting,turningdataandinsightsintoactionableimprovementplansforcustomersandinternalstakeholders. ThepositionsupportstheMSP'sstrategicobjectiveofdeliveringmature,secure,andscalableITmanagedserviceswhilstcontinuouslyimprovingcustomerexperienceandoperationalefficiency.TheMSP'smanagedservicesincludeinfrastructuresupport,patchmanagement,endpointmanagement,securityV&M,monitoring,backupmanagement,Intune,Autopilot,andcloud-basedservicedelivery. KeyResponsibilities TeamLeadership&PeopleManagement Lead,mentoranddevelopthe3rdLineEngineeringteam. Setdaily,weeklyandmonthlyprioritiesalignedtobusinessobjectives. Manageresourceallocationandworkloadbalancingacrosscustomerenvironments. Conductperformancereviews,coachingsessionsandpersonaldevelopmentplanning. Createacultureofaccountability,ownershipandtechnicalexcellence. Promoteknowledgesharingandcontinuouslearningacrossthefunction. Supportrecruitment,onboardingandsuccessionplanningactivities. TechnicalLeadership ...