1 to 25 of 60 Remedy Jobs in the UK

service performance, incidents, changes, assets and service level metrics. ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups ...

service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

environments. Strong analytical, communication and stakeholder management skills. Desirable Skills Google AppSheet, Apps Script, BigQuery and Looker Studio. Microsoft Power Platform and Power BI. Remedy CMDB or ServiceNow CMDB. Python and JavaScript. ETL and data integration technologies. Asset Management, Service Mapping and Data Governance experience. Ideal Background Defence, Government ...

Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related automation. Knowledge ...

managing OT devices. Strong Network understanding (switches, firewalls, segmentation) and architecture principles. Experience with Service Management (ITSM) tools such as ServiceNow, Jira, BMC Remedy, or similar. Strong Project Management expertise, particularly in local OPEX and CAPEX processes. Agile and Waterfall methodologies fluency required. Knowledge of OT cybersecurity standards ...

change management or a related field Prior experience working in the public sector, preferably Defence Proficiency with ITSM tools (e.g., ServiceNow, BMC remedy etc..) The ability to work effectively in a team environment Strong communication and people skills Essential qualifications for the Change Manager: ITIL certification (Foundation Minimum ...

obtain or hold UK Government Security Clearance2+ years’ experience in IT Asset Management or a related roleExperience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara)Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM) and inventory best practicesAwareness of software licensing ...

hold UK Government Security Clearance2+ years’ experience in IT Asset Management or a related roleExperience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy)Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability.Good understanding of IT asset lifecycle management ...

Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. Good understanding of IT asset lifecycle ...

understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. Strong stakeholder management, communication and problem-solving ...

first-line support activities. Knowledge of ITIL principles and service management best practice. Experience using ITSM and operational tools (such as ServiceNow, Jira, Remedy, Zabbix or similar platforms). Education and/or qualifications in Information Technology, Computer Science, Engineering or a related discipline. Desirable: Familiarity with asset, configuration ...

Required UK Sole National with active DV Clearance Extensive installation, configuration and customisation experience across ITSM tooling such as CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow, Cherwell, Freshworks or ManageEngine Extensive experience working within ITSM, ITOM, ITIL or eTOM processes Experience implementing highly secure, highly resilient, large ...

Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database ...

understood and completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process ...

release are understood and completed to ensure estate is readyProduction and ownership of project/deployment planChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service NowManages the release process, deploying updates via Verdant1st point of escalationRecommends and manages updates and configurations to process and Verdant toolingUnderstands ...

practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes.Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow.Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting.Strong stakeholder management, communication and problem-solving skills, with ...

Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across ...

ITIL principles and service management best practice, including incident, change and asset management processes. Experience using ITSM and operational tools (such as ServiceNow, Jira, Remedy, Zabbix or similar platforms). Education and/or qualifications in Information Technology, Computer Science, Telecommunications, Engineering or a related discipline. Desirable: Experience operating ...

Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure ...

delivery rather than in theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service ...

knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps Script BigQuery Looker Studio ServiceNow CMDB Remedy CMDB Microsoft Power Platform Power BI Python JavaScript ETL/data integration technologies ITIL Foundation or equivalent #J-18808-Ljbffr ...

Familiarity with ITIL processes, particularly ITIL 4. Understanding of Microsoft Active Directory and its role in access management. Experience with PowerShell scripting. Familiarity with Remedy or similar IT service-management platforms. Previous experience working in a technical support or service desk environment. Working Arrangements This is an on-site ...

written communication, comfortable with escalations, challenging conversations, and presenting data-backed insights to senior stakeholders. Is proficient with PSA/ITSM tools (e.g. Remedy, ServiceNow), able to extract, interpret, and leverage service performance data to drive decisions. Shows a calm, organised, and detail-focused approach, thriving under pressure, ambiguity ...

AlwaysOn Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies Desirable Experience Experience working in highly regulated or secure environments Familiarity with BMC Remedy ITIL Foundation or equivalent experience Experience working with enterprise storage platforms Location This role is based in Chester . Candidates should be located within ...

more of the following two main areas, we want to hear from you:ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)Web Technologies (XML, HTML, JavaScript, Web Services, etc.)Where purpose meets career: Lead with Impact: Take on a project leadership role where ...