1 to 25 of 63 Remedy Jobs in the UK

Employing Intune/Endpoint Manager with an understanding of software release cycles for endpoint technologies and policy management. Applicant must have effective communication skills to maintain cohesive team knowledge. Remedy Knowledge to manage the asset database would be an advantage, adding new data and maintaining existing records. Handling software and hardware procurement, software packaging and deployment with additional handling … Wired and Wireless Networks Cisco VOIP Systems administration Windows Server and MS PowerShell OneDrive Desktop, Laptop, Mobile and Server hardware Excellent knowledge of Mobile Software (iOS and Android) ITIL Remedy DNS and DHCP Microsoft Azure and awareness of cloud computing Teamwork: Facilitates effective team interaction. Acknowledges and appreciates each team member's contributions. Effectively utilises each team member to More ❯

systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience More ❯

backlog reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding More ❯

REQUIRED: Essential Experience within a business user facing Service Desk function. Previous Service Desk (telephone support) experience. Experience working with a Service Desk ticketing system, (e.g. Citrix, Freshworks, ServiceNow, Remedy, SupportWorks). Ability to prioritise/triage issues raised by the business. Experience with using and troubleshooting Microsoft Office/Outlook. Basic understanding of PC hardware set-up and More ❯

REQUIRED: Essential Experience within a business user facing Service Desk function. Previous Service Desk (telephone support) experience. Experience working with a Service Desk ticketing system, (e.g. Citrix, Freshworks, ServiceNow, Remedy, SupportWorks). Ability to prioritise/triage issues raised by the business. Experience with using and troubleshooting Microsoft Office/Outlook. Basic understanding of PC hardware set-up and More ❯

customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

tasks in a fast-paced environment. Excellent communication, inter-personal, team working and task management skills. Experience with the following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and More ❯

tasks in a fast-paced environment. Excellent communication, inter-personal, team working and task management skills. Experience with the following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and More ❯

permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change More ❯

a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives, and More ❯

a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives, and More ❯

challenge the status quo and have a continuous improvement mindset. Able to build and value strong business relationships with stakeholders. Experience of using a Service Management toolset - Jira/Remedy/ServiceNow etc. Who you'll be working with The Change & Release Analyst role is part of IT Service Management (ITSM), which is a team of 12 individuals. The More ❯

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy solutions to improve … team, you'll have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in … ongoing support, enhancements, and upgrades to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and integrations. Your More ❯

Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes More ❯

Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits Employee benefits More ❯

Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits Employee benefits More ❯

in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or Master's in IT, Computer Science More ❯

Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design workshops, creating More ❯

like Terraform or Bicep. Participate in incident response, root cause analysis, and post-incident reviews to improve system reliability. Provide helpdesk support by taking ownership of tickets in the Remedy ticketing solution, resolving issues, and managing incidents to ensure timely resolution and user satisfaction. Document operational processes, configurations, troubleshooting procedures, and helpdesk resolutions for knowledge sharing and audit compliance. … integration in Azure environments. Familiarity with Infrastructure-as-Code tools (e.g., Terraform, Bicep) and configuration management. Experience with helpdesk support, including ticket ownership, problem resolution, and incident management using Remedy or similar ticketing systems. Knowledge of cloud security principles, including identity management, network security, and compliance frameworks (e.g., NIST 800-53, DoD STIGs). Understanding of CI/CD More ❯

connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and a proactive approach; solid understanding of infrastructure technologies and networking concepts; proficiency in Microsoft Office and IT service management tools; a dependable team More ❯

connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and a proactive approach; solid understanding of infrastructure technologies and networking concepts; proficiency in Microsoft Office and IT service management tools; a dependable team More ❯

a passion for customer service. Ability to manage multiple tasks efficiently. Good listening and analytical skills. Strong problem-solving mindset. Desirable Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy). Ability to adapt quickly and think on your feet. Why This Role? – It Means More Than Just a Job Career Progression – Expand your experience in a technical service More ❯

a passion for customer service. Ability to manage multiple tasks efficiently. Good listening and analytical skills. Strong problem-solving mindset. Desirable Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy). Ability to adapt quickly and think on your feet. Why This Role? - It Means More Than Just a Job Career Progression - Expand your experience in a technical service More ❯

change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, Thousand Eyes. Experience with Linux operating systems and command line interface Experienced with Cisco More ❯

capture tools (e.g., Wireshark, Empirix). Familiarity with network monitoring and management systems. Command-line knowledge of UNIX/Linux operating systems. Experience with trouble ticket systems such as Remedy or ServiceNow. Knowledge of WebRTC, TLS, and SRTP protocols. Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.). Excellent communication More ❯