Excel, and Project. Assist in the migration of large enterprise clients to Office 365 and manage deployment from various sources. Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset. Provide occasional on-call support during nights and weekends as needed. Required Skills and Experience: Extensive experience with Microsoft Office 365 and expert knowledge of Office More ❯
Excel, and Project. Assist in the migration of large enterprise clients to Office 365 and manage deployment from various sources. Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset. Provide occasional on-call support during nights and weekends as needed. Required Skills and Experience: Extensive experience with Microsoft Office 365 and expert knowledge of Office More ❯
with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy More ❯
customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMCRemedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯
knowledge of ITIL v4 with relevant certification Proven experience in designing or improving service management capabilities across Enterprise environments Hands on experience with ITSM tools which include ServiceNow, BMCRemedy or Jira Service Management Familiarity with product team operating models and agile devops environments Excellent skills in documentation, process design, stakeholder communication and governance development Ability to develop and More ❯
expected to: Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change More ❯
Bromley, Kent, England, United Kingdom Hybrid / WFH Options
Adecco
skills.Excellent written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus.Experience with server, storage, and network technologies. If More ❯
Bromley, London, United Kingdom Hybrid / WFH Options
Adecco
and verbal communication skills. Ability to interface with key software/hardware partners such as Microsoft and AvePoint. Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus. Experience with server, storage, and network technologies. More ❯
verbal communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident, change, and problem management disciplines; familiarity with the Remedy ITSM toolset is a plus. Desired Skills & Experience: ITIL Certification and a deep understanding of ITIL principles, functions, and processes. Experience with server, storage, and network technologies. Candidates will More ❯
verbal communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident, change, and problem management disciplines; familiarity with the Remedy ITSM toolset is a plus. Desired Skills & Experience: ITIL Certification and a deep understanding of ITIL principles, functions, and processes. Experience with server, storage, and network technologies. Candidates will More ❯
or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMCRemedy). Experience designing or managing services in high-assurance, mission-critical contexts. More ❯
Rednal, Birmingham, West Midlands, England, United Kingdom
Network IT
Proficiency in supporting Microsoft Office, basic broadband/mobile broadband troubleshooting, and familiar with bespoke software support. Experience using remote desktop support tools and incident management systems (e.g. SupportWorks, Remedy). Familiarity with supporting mobile devices (Android, iOS, Windows Mobile). Strong problem-solving skills with a structured, calm approach under pressure. Excellent communication and customer service skills. Ability More ❯
skills. Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're More ❯
Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design workshops, creating More ❯
change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, Thousand Eyes. Experience with Linux operating systems and command line interface Experienced with Cisco More ❯
environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMCRemedy) and integration frameworks. Familiarity with CMDB design, data modelling, and service mapping. Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to success More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with a commitment to continuous More ❯
MoD Service Centre . ITIL 4 Certification , particularly in Create, Deliver and Support . Experience with software licensing , compliance audits, or vendor agreements. Familiarity with service management tooling, particularly Remedy or similar platforms. What We Offer: Competitive daily rate up to 550 per day inside IR35 Opportunity to work with cutting-edge technologies. Collaborative and innovative work environment. Flexible More ❯
exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or More ❯
or the problem has been mitigated or resolvedProblem management Initiate and monitor actions to investigate patterns and trends to resolve problems Effectively consult specialists where required Determine the appropriate remedy and assist with its implementation Determine preventative measuresService reporting Ensure the service management platform is up-to-date at all times with Customer Service activities Produce relevant reports in More ❯
PLEASE NOTE: Applicants must be eligible and willing to undergo security clearance Using Remedy; demonstrate excellent management of tickets. Good interpersonal skills for daily floor walking and Tech bar activities The ability to follow written Knowledge Base Articles without interaction from others. Good demonstration of troubleshooting on HP Devices Excellent analytical skills Can do and positive attitude, willing to More ❯
infrastructure is compromised. • Experience of and the ability to deputise for the Change Manager in their absence, assuming full authority and responsibility for the Change Management Team. • Experience of Remedy or Helix as a Service Management Tool. • Strong, proven reporting and analysis skills. • Must be able to work well autonomously, using own initiative. Should also work well with others More ❯
